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Wertheimer Robert, MD

3.7 (3 reviews)

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Eye surgery

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The Eye Care Center of New Jersey - Dr. Gould, Dr. Holtz, Dr. Ditkoff

The Eye Care Center of New Jersey

(43 reviews)

Highly recommend Dr. Gould for my ophthalmology needs. Dr…read more Gould is always very calm and professional. He will answer all your questions thoroughly. I wouldn't go to any other ophthalmologist. The front desk is very professional. Best of all, the entire staff works very well as a team.

First let me say, please believe everything you read about the wait times. You sit in the lobby…read morefor what seems like forever, just to be taken into a room, have something done, and then moved to another waiting room in the back until the next person takes you. But let's talk about Janice who works the front office. She is hands down the absolute worst at customer service. I made an appt for my kid and. I stated my name when I called and gave her my child's info. She asked for group number and I gave it. All is well, or so I thought. She calls me the next day with an attitude before noon saying my child is not coming up in the system. I said well I gave the group number, let me give you the member id and see if that works. I give her the first letter and she says, "no that's what you gave me yesterday and I don't do this, someone else does this, but I'll see if it works." well first the letter of the id and plan are the same. Had she let me finish, she would have found out. Then she just nastier and nastier. Whose plan is this and addressing me by my wife's name, that I never mentioned. Well who is she, it says spouse, what's her relation, you told me that was your name, etc... Her tone, her rudeness, everything just rubbed me the wrong way to the point I immediately found another provider and canceled my appointment. The drs here are good, but not worth the horrible customer service.

Wertheimer Robert, MD - opthamalogists - Updated May 2026

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