Excellent, Great experience in all ways from beginning to end. I pick up my glasses this week…read more Yippee. Highly recommend, Thank you Dr. Schachter and the entire team.

Dr. Larisa Kayzerman is a wonderful doctor. She is very attentive. Doctor maid operation the same…read moreday. I'm very satisfied with the result. Rafail.

From the owner: VitreoRetinal Surgery Ophthalmologyread more

Dr. Robert Wertheimer with Essex Eye Physicians changed my life with expert cataract removal and…read morelens implant. I now have 20/20 distance vision in both eyes - without eyeglasses! Prior to the procedure, I needed glasses even to see "the big E." The feeling I had of a lump in each eye - gone! Colors and white are now brilliant. The doctor treated me with respectful care and attention, no rushing. Waiting time at appointments was reasonable, and the staff were polite. Prior to the procedure I was anxious and squeamish, and Dr. Wertheimer spoke calmly. During appointments before and after the procedure, Dr. Wertheimer had no difficulty administering eye drops and eye pressure testing. The procedure itself took place at the Ridgedale Surgery Center in Cedar Knolls, NJ. There the nurses were kind and patient. I was given numbing eye drops and intravenous sedation. There was no discomfort during the laser removal of the cataracts. For the lens implant, I felt a brief pain in the first eye. When I was getting eye drops for the second eye, I asked for extra numbing. I felt no pain at all that way. I had a one month wait between the first and second eyes. I would suggest a shorter waiting period whenever possible, because there is imbalance of vision between the eye that is done and the one that isn't done.

The folks who own and run this place are super. I have left there feeling great about doing…read morebusiness with them. I have stopped in with "nuisance items" and they have taken care of me without a second thought... Nice to feel like a treasured customer

Very friendly and informative staff that explain the procedures every step of the way. Even if that…read moresection of the Styertowne Shopping Plaza where Insight is located is a little dated, inside the office space is really nice and modern.

Not only have I been a patient at this office, but I just learned that my daughter was also a…read morepatient. While purchasing $800 glasses from an optometrist once and getting partial coverage from insurance is a necessary thing, it is not always a budget friendly option. Fortunately there are online options available to order with a prescription. I know that these offices are reluctant to share prescriptions due to the increasing use of these online options. But they are in fact OUR prescriptions. When my daughter called for the PD #, NOT an expired RX, they would only offer it for $25. That seems absurd since it is her medical history. And quite frankly none of their business what she will do with her OWN records. But to assert that it would be a liability for them to give that number to her is asinine. Their conversation escalated to unreasonable proportions because of the staff's incredibly condescending responses. We will not be doing business there again. Unfortunately they couldn't see the value of doing this courtesy.

Dealing with their finance dept is a time sucking nightmare. As a patient, getting ghosted for…read moreasking questions is unacceptable. Paid my bills regularly but had a question about the last one. Waiting forever for an email response, I get a collection agency letter. Terrible. Never going back. (They did eventually drop the collection, but I had to go through the collection agency to get a response) overheard office staff talking about other patients also. Was a few years ago so maybe they've changed staff or trained them more professionally.'

The front staff is very rude and very Uncaring. of the business that the doctors run there. Either…read morethey never answer the phone or they never call you back or they just watch it ring. I actually sat there calling one day and and the staff just ignored the phone while doing absolutely nothing except paid attention to thier cells

Highly recommend Dr. Gould for my ophthalmology needs. Dr…read more Gould is always very calm and professional. He will answer all your questions thoroughly. I wouldn't go to any other ophthalmologist. The front desk is very professional. Best of all, the entire staff works very well as a team.

First let me say, please believe everything you read about the wait times. You sit in the lobby…read morefor what seems like forever, just to be taken into a room, have something done, and then moved to another waiting room in the back until the next person takes you. But let's talk about Janice who works the front office. She is hands down the absolute worst at customer service. I made an appt for my kid and. I stated my name when I called and gave her my child's info. She asked for group number and I gave it. All is well, or so I thought. She calls me the next day with an attitude before noon saying my child is not coming up in the system. I said well I gave the group number, let me give you the member id and see if that works. I give her the first letter and she says, "no that's what you gave me yesterday and I don't do this, someone else does this, but I'll see if it works." well first the letter of the id and plan are the same. Had she let me finish, she would have found out. Then she just nastier and nastier. Whose plan is this and addressing me by my wife's name, that I never mentioned. Well who is she, it says spouse, what's her relation, you told me that was your name, etc... Her tone, her rudeness, everything just rubbed me the wrong way to the point I immediately found another provider and canceled my appointment. The drs here are good, but not worth the horrible customer service.

Never met the doctor, did not make it past the staff. New…read morepatient made an appointment, they made me wait six weeks. Took off from work, Doctor wasn't in and no one ever called me. They said they did not have my number on file. I'm ok with all that, but the cavalier attitude and the fact that they wanted me to wait another 4 weeks was a bit much. Never got an apology.

Fred Flintstone has a more modern set up than this place! First of all, your appointment time is a…read morejoke! Prepare to wait for an hour or 2- even if you schedule first thing or right after lunch. Poorly run & unprofessional. They are in a temporary location & couldn't even bother to get patient files for appointments- another colossal waste of time. So done with this place...I can't understand how it's even still in business. Note to professionals: everyone's time is valuable. Don't make so many appointments that you fall so far behind. Rude!

I went here as a new patient, but was reluctant considering I could pretty much name the day and…read moretime I wanted for an appointment. Probably not a good sign, but I rolled the dice. After all, the practice is in Upper Montclair, so how bad could it possibly be? I arranged a visit on the same day I called, filled out all the new patient paperwork upon arrival, and saw both the nurse and doctor all in under an hour. I might have been able to shave off 5 minutes if the reception hadn't made so many typos in my paperwork, but at least they gave me a chance to review it before they entered wrong information into their system. Dr. Khan was very thorough and professional. The ease of making an appointment probably has to do with the fact that the practice has 5 physicians on staff.

Dr Grobstein is awesome. All the desk girls are super friendly and willing to help; they know you…read moredon't feel well. I came home from India and waited two days like a dumb@ss. They got me in 45 minutes after I called. called for me to Montclair radiology too. All the girls working up front were so friendly.