First let me say, please believe everything you read about the wait times. You sit in the lobby…read morefor what seems like forever, just to be taken into a room, have something done, and then moved to another waiting room in the back until the next person takes you. But let's talk about Janice who works the front office. She is hands down the absolute worst at customer service. I made an appt for my kid and. I stated my name when I called and gave her my child's info. She asked for group number and I gave it. All is well, or so I thought. She calls me the next day with an attitude before noon saying my child is not coming up in the system. I said well I gave the group number, let me give you the member id and see if that works. I give her the first letter and she says, "no that's what you gave me yesterday and I don't do this, someone else does this, but I'll see if it works." well first the letter of the id and plan are the same. Had she let me finish, she would have found out. Then she just nastier and nastier. Whose plan is this and addressing me by my wife's name, that I never mentioned. Well who is she, it says spouse, what's her relation, you told me that was your name, etc... Her tone, her rudeness, everything just rubbed me the wrong way to the point I immediately found another provider and canceled my appointment. The drs here are good, but not worth the horrible customer service.

Apparently they delete reviews. Luckily i got time. If you are a young person with an eye issue, go…read moreliterally anywhere else. Dr. Chen has zero empathy, compassion, or bedside manner. My entire visit he just kept telling me about his geriatric population and how their priorities are different than that of a 30 year olds "vanity." Even went as far as telling me that I haven't been sick enough despite having multiple chronic health issues, that the hospital i went to "went over the top" and didn't know what they were treating, that the CT imaging result of dacryocystitis was wrong and he didn't believe i have it, yet he did his exam and turns out, i do indeed have it! If i could give zero stars I would. Save your time, energy and money and go to a specialist who actually cares about helping you get better. Horrible doctor I wouldn't recommend him to my worst enemy.

Dr. Robert Wertheimer with Essex Eye Physicians changed my life with expert cataract removal and…read morelens implant. I now have 20/20 distance vision in both eyes - without eyeglasses! Prior to the procedure, I needed glasses even to see "the big E." The feeling I had of a lump in each eye - gone! Colors and white are now brilliant. The doctor treated me with respectful care and attention, no rushing. Waiting time at appointments was reasonable, and the staff were polite. Prior to the procedure I was anxious and squeamish, and Dr. Wertheimer spoke calmly. During appointments before and after the procedure, Dr. Wertheimer had no difficulty administering eye drops and eye pressure testing. The procedure itself took place at the Ridgedale Surgery Center in Cedar Knolls, NJ. There the nurses were kind and patient. I was given numbing eye drops and intravenous sedation. There was no discomfort during the laser removal of the cataracts. For the lens implant, I felt a brief pain in the first eye. When I was getting eye drops for the second eye, I asked for extra numbing. I felt no pain at all that way. I had a one month wait between the first and second eyes. I would suggest a shorter waiting period whenever possible, because there is imbalance of vision between the eye that is done and the one that isn't done.

Booking this appointment was a horrible mistake that I won't do again. No courtesy, no convenience,…read moreand time consuming. Several months wait and push backs. Jeez.

Dr. Robert Wertheimer with Essex Eye Physicians changed my life with expert cataract removal and…read morelens implant.  I now have 20/20 distance vision in both eyes - without eyeglasses! Prior to the procedure, I needed glasses even to see "the big E."  The feeling I had of a lump in each eye - gone!  Colors and white are now brilliant.   The doctor treated me with respectful care and attention, no rushing.  Waiting time at appointments was reasonable, and the staff were polite.  Prior to the procedure I was anxious and squeamish, and Dr. Wertheimer spoke calmly. During appointments before and after the procedure, Dr. Wertheimer had no difficulty administering eye drops and eye pressure testing.   The procedure itself took place at the Ridgedale Surgery Center in Cedar Knolls, NJ.  There the nurses were kind and patient.  I was given numbing eye drops and intravenous sedation.  There was no discomfort during the laser removal of the cataracts.  For the lens implant, I felt a brief pain in the first eye.  When I was getting eye drops for the second eye,  I asked for extra numbing.  I felt no pain at all that way.   I had a one month wait between the first and second eyes.  I would suggest a shorter waiting period whenever possible, because there is imbalance of vision between the eye that is done and the one that isn't done.

Never met the doctor, did not make it past the staff. New…read morepatient made an appointment, they made me wait six weeks. Took off from work, Doctor wasn't in and no one ever called me. They said they did not have my number on file. I'm ok with all that, but the cavalier attitude and the fact that they wanted me to wait another 4 weeks was a bit much. Never got an apology.

Fred Flintstone has a more modern set up than this place! First of all, your appointment time is a…read morejoke! Prepare to wait for an hour or 2- even if you schedule first thing or right after lunch. Poorly run & unprofessional. They are in a temporary location & couldn't even bother to get patient files for appointments- another colossal waste of time. So done with this place...I can't understand how it's even still in business. Note to professionals: everyone's time is valuable. Don't make so many appointments that you fall so far behind. Rude!

Attentive professional staff & a very good doctor. Very through check up and responsive to…read morequestions in a concise clear manner. Would happily recommend this doctor and office staff to anyone who needs his specific specialty! The only downside is give your self a little extra time to deal with parking. It office is in a busy area and it is very easy to miss. Thank God they put out a big white eye bill board sign on the side walk but that sometimes is blocked by a parked vehicle so look out for it.

From the owner: Ophthalmology. Subspecialty: Retinaread more

I read this practice as OK. The reason why I said that I have gotten my eyes examined at the Verona…read moreoffice because they have two locations so I got my eyes examined service wasn't bad at all. I'm not sure to give this a star or not but never go to the optical place inside this business because you get the runaround, like I did as soon as I put my prescription in to the person that does the glasses I wait about a week I went down to the Verona location numerous of times still got the runaround on the website says on Mondays do open it 8 to 7 so I came down there after work. Nobody was in there at the Vernon location. They don't consider that people work and so I asked the lady that does the glasses to bring them down to the Belleville location so she did. I went there about 11 o'clock on September 27. As soon as I walk inside the door, she said she'll be right with me then the nurse came out started modeling stuff about me questioning her the lady that does the glasses about me. When am I therefore the lady does the glasses after talking to one of the people that work there about me? What am I here for? I said I'm here to pick up and I was waiting patiently, so after she was done with the person that was ahead of me that's when she got me she finally took me and I finally got my glasses. I have been going to this eye doctor place for years ever since the founder, of the original founder of Dr. Eichler before he died my grandparents used to go there. I've been going to the eye doctor since before Dr. Eichler Senior died, and I have not ever received this treatment in my life .

The best doctors office I have ever been to. Dr. Eichler…read moreand his staff are unbelievably kind and professional. My family has all received excellent care there. Consistently a great experience.

I'm totally shocked to hear these comments, My experience with Dr.Childs is nothing but GREAT,…read morestarted going to her in 2016, she did both of my eye Surgeries by putting implants in both of my eyes, she said to me " if you have any problems make sure you call me, shortly after my surgery something got in my eye and after a few hours I ended up calling Dr. Childs, her answering service said she was out of town on vacation, she called me while she was relaxing on the beech... anyway til this day she has been a very good eye doctor

Dr Childs gives only one-year prescriptions. I lost my glasses 13 months after I visited her and it…read moreis against her policy to provide a prescription that is longer than 12 months. So I could not order a new pair of the exact same glasses. Unless you want to pay her for an unnecessary exam every 12 months, find someone else.

Excellent, Great experience in all ways from beginning to end. I pick up my glasses this week…read more Yippee. Highly recommend, Thank you Dr. Schachter and the entire team.

I had a disappointing eye exam experience with Nicole Cumella. The prescription provided was…read moreinaccurate, and the glasses made with it caused dizziness

The staff at Verona Eye care are very professional and the quality of treatment is excellent…read more Highly recommended