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    Wendy's

    3.0 (9 reviews)
    Closed • 7:00 am - 12:00 AM (Next day)

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    2 years ago

    Helpful 5
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    3 years ago

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    2 years ago

    Horrible customer service, fixed the issue with a side of attitude from the drive thru girl.

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    2 years ago

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    4 years ago

    The food was good. But I don't like the automated ordering system. If I choose to dine in, I want to talk to a human.

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    5 years ago

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    5 years ago

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    Jakes

    Jakes

    4.1(102 reviews)
    3.3 mi

    LOVE A BURGER PLACE THAT OFFERS SALADS AND Kids OPTIONS!! I used to work at a different Jake's…read morelocations in north Texas but this one never disappoints and they have grown so much in the last year or so give them a try!

    My family and I had a very disappointing experience at Jake's Burgers in Waco, TX. We had spent the…read moreentire day at a football tournaments. Some parents who said they were acquaintances of the owners highly recommended we stop at Jake's for dinner. Because of that recommendation, our party of 8 chose to visit. When we walked in, no one was at the front to greet us or take our order. After a couple of minutes, an employee named Tommy came sashaying out from the back. He walked passed us with noticeable attitude, and said, "I'll get with you as soon as I can, but it's gonna be a minute just letting you know." His tone was rude and unprofessional. I responded very politely, "Well, good evening to you too," hoping to lighten the moment. My sister then told him he was being rude. As Tommy walked toward the counter area, he mumbled clearly enough for several of my family members to hear "Well, you can always go somewhere else." My sister, who is a high school coach, immediately said, "You know what, we'll do just that." As our family members walked out. I stayed behind to ask Tommy why he would say something like that. He denied it, even though my sister, my eight‑year‑old son, and my daughter all heard him. They repeated his words at the same time. I told him we came based on a recommendation from friends of the owners, and that this was ? extremely disappointing. I also at the time, was trying to reach out to those people, and then decided "Why should I. they recommended the food, not Tommy! Once we exited and stepped, we saw Tommy on the phone. I'm sure this was too obviously speak with someone in charge to cover his lie! Hopefully someone will all view the video footage of this evening. If you can't hear his words, you can certainly make out the eye movement in the sarcasm in his face that definitely lets you know what he mumbled because he's very theatrical, so I'm sure at least that shows. We never even got to taste Jake's Burgers because of the disrespectful way we were greeted. We went next door to Fuego's and had a much better experience. Tommy, your behavior was out of line, rude, and very disappointing. you had no rhyme reason or right to make that type of statement to my family. Perhaps customer service is not your field. Tommy, perhaps you need a less stressful atmosphere, especially when there are only 2 occupied tables are in the establishment. One already eating and the other awaiting their food.

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    Wendy's - burgers - Updated October 2026

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