Let's start with the positives. Food is good and made as ordered. They have a nice seating area with a fireplace kind of vibe with soft casual chairs, like a small living room. Booths are comfy. High-top tables are also an option. That being said.... I really don't like to give poor reviews but I am doing so in hopes that the franchise owner will see this as there are things that would be detrimental to this business. We weren't sure if they were open since the big sign wasn't illuminated. We noticed a car at the drive-thru so we stopped to eat. I walk in the door and up to the counter where orders are placed. The cashier is sitting on the counter behind the register so engrossed with his cell phone that he had no idea we were standing there. I waited for a bit thinking that perhaps the other employees that saw us would alert him that customers are waiting for him to notice us. No such luck. In their defense, they were zipping around trying to get drive-through orders out. The drive-thru cashier was running orders out while 2 employees are seated at around 5:45 pm - the cashier inside and an employee that appeared to be on break at a table in the restaurant. This is our first minute or two standing here. I finally started talking about a new menu item and the cashier jumped up and came to the counter. No greeting or smile. We place our order. While waiting, I go to get a beverage. There is no ice in the machine so we asked the cashier to get us some ice. Back to the beverage machine, I notice the mat in front of it looks like it hasn't been cleaned in awhile. Lots of sticky spills. Back at the counter while waiting on my food, I'm looking around and can't believe how dirty some of the areas are. The countertop where we were waiting looked like it hadn't been wiped down all day. Sticky beverage rings all over, smudges. From my vantage point I see a table that hadn't been cleared/ cleaned despite their being no customers inside. On the floor there were straw wrappers, random French fries, a cup lid. We went to sit and saw another bench table that had trash on it. The next one looked clean until I went to sit down. Someone had discarded the packaging for a gift card in the seat. It is disconcerting that the restaurant would be so dirty when you have an employee obviously on duty that is sitting around doing stuff on their phone. I worked at Wendy's as a teenager, as well as other fast food chains), and no one sat down unless everything was cleaned up and done. Besides the lack of cleanliness, the drive-thru could have used some help if the front wasn't busy. The parking lot reflected the inside, too. Trash and food scattered throughout. It's unconscionable that a restaurant this new is not being cared for by the employees. I hope some of the employees can get re-trained on keeping the restaurant clean. I will stick with drive-thru if I'm craving Wendy's. read more

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The lady on the overnight was extremely rude. I'm a customer but also a delivery driver. I went through the drive thru to pick up the order at 11pm. They told me the side door open. I'm like ok there's no one in line but I said whatever and decided to park to go in. Note: I had to go thru the drive thru at 10 at 1030 they aren't consistent with closing dine in area at the same time for drivers. Anyways I get out start walking to the door the lady starts coming off very aggressive cause she had a bad encounter with another area. Telling me I should have parked at mobile. I'm like in my head who cares where I park. I then ask her what time does dine in close she give me agh noise. I then ask her again she said it doesn't close for drivers. I said yes it does and then she said 12 and just started complaining about stuff. I feel like there needs to be respect given to both customers and drivers definitely when it's not warranted and there's confusion about what door to go to and what time dine is open to delivery drivers. read more

The place wasn't busy but it still took more than five minutes to take our drive-up order. (Two burgers and small fry.) Then we had to wait almost ten minutes to get our food. The fries were hot and delicious, but the burgers were cold. (So was the cashier.) We will not be back. read more

It's fast food. Normally Wendy's is good fast food but this particular store has horrible service and you could probably nap while sitting in the drive thru. They mess up orders pretty often and the workers are miserable. The one in Manchester is so much better. Their soda machine here is malfunctioning 80% of the time if you dine in. Ambiance is like other Wendy's but can be cleaner. read more

Hostile staff, lackluster food, difficult to get to, and much better options for the area I never really thought that I would find a place that would earn the 1-star review. I thought I would have to get food poisoning to actually get to this point. However, I have found that this specific Wendy's has more than earned this. Congrats, Vernon Wendy's! You got my first 1-star review! I came in for breakfast, wanting to do something quick. Haven't been in a wendy's for breakfast, so I wanted to go inside to figure out what I wanted so I didn't choke up the drive-thru. Inside, the menus are still on lunch, there's an associate scraping down the chili container and not paying attention to the front. I start to pull up the menu on my phone when the owner runs up to the register and angerly tells me that the dining room isn't open and I need to use the drive-thru. There's no signage stating this, door was open when I got in, but I shrug it off and head to my car. So I go through the menu on my phone and decide I'll get the breakfast meal deal. They got a breakfast deal on their main signage and a small sign below the speaker, so I figured some potato wedges, coffee, and an egg on an English muffin for 4 bucks is fine. I go through the drive-thru and the owner barks out a "what do you want?". I ask for the breakfast deal, she barks out "We don't do that anymore". I mention the signage stating it's still going on, and she blows me off, repeating that it's no longer something that they do. thrown off-course, I quickly fumble through the menu while cars start to pile behind me. I decide on the french toast stick meal deal rapidly, then pull around. I am met by the same owner, who asks for payment. I produce a $20 dollar bill, and this is enough to send her into a rage. she storms off, and after a few minutes comes back with a till which she shoves into the drawer. She takes my cash, hands me change, throws the bag at me, and storms away from the window. Needless to say, this whole situation was off-putting. I'm willing to write things off, so long as the food's at least decently cooked The potato wedged are incinerated. dark brown but nothing but crispy thin wedges. The french toast sticks were cold but weirdly oily, and the coffee was bitter and black despite me asking for milk and splenda. I suspect that this person was having a bad day, lot of people called out and she was trying to deal with a lot of stuff on her plate. However, this behavior is unacceptable unless the venue specifically calls for the person to be rude. Even so, I expect the food to be reasonably edible. I generally enjoy Wendy's as a fast food chain, for the rare instances that I decide to go. However, this location is woefully poor in it's service, execution, and demeanor. It's more than fitting to get a 1-star, and I would state strongly to go to someplace else. read more

Horrible service. Bad attitude. Racism. When I tried to pay my order but the credit card machine didn't work so I remind him let's try again. Then this person ask me how many times I want to try? I was like what? ? ?That was second time and I just try to pay the money. Then this man talked to another employee say : that CHINESE girl are blablabla.... Then they look at me and laugh. Is because I'm Asian so I got all these disrespectful attitudes? I don't expect to get good service from fast food restaurants. But please at least be respectful. Smile and stop talk shit in front of your customer. Can't believe Wendy hired RACISM employees! read more

Worst Wendy's ever. Slimy, greasy floors. When I pointed it out to the women behind the counter she stared at me and didn't respond. When i asked for unsweetened ice tea she point to the coke machine and said "isn't it in there " with an attitude. It was not in there. On top of that the fries were cold. I love Wendy's . I will not be going back to that one read more

The food is usually okay. The prices are consistent. They are usually out of some utensil or condiment, but that isn't a big deal. The service is sometimes rather slow. One guy there gives me some sanitary concerns. I watched him making burgers, then removing one glove, touching money with both hands, going to empty the cash drawer, turning his used glove inside out in order to pull it back on (halfway), and resuming making burgers. read more

Stopped in here for something to bring home for lunch. I ordered a Dave's double meal. The fries were ok, but still somewhat edible, but the burger, I took one bite and it was the worse tasting burger I've ever gotten from any fast food place (and that's saying a lot). I ended up spitting out the bite I just took and threw the burger out. Dave Thomas is probably rolling over in his grave knowing how horrible of a burger I and probably many others were served. read more

Horrible. Waited at the drive through for 15 minutes, drove up to the window to hear that the only guy with the headset was shitting (his words) for 20 minutes and he didn't hear us on the intercom. Then asked rudely what we wanted without a menu in hand and rushed and told to drive around, don't go here if you value not having spit in your food. read more

Took about 10 mins to order (some Uber driver kept asking for all the little things the person who ordered it was too lazy to go get themselves) my fries were cold (thought the "new" fries were supposed to be hot) the manager went out for a cigarette rather than make sure our orders were right. I asked for no mayo sub mustard and I got mayo...ordered a biggie bag with spicy nuggets, got regular with no sauces (we asked for sweet and sour and bbq) like look I understand corporations pay you like shit but come on. I work my ass off at my job because if not I get fired and lose my house. So yea teenagers with nothing to lose are a cheap labor source but they're ruining your image. Oh yea and someone sprayed shit all over the bathroom and nobody cleaned it up, the ketchup container was crusty and empty, and the soda machine had almost next to nothing read more

Wendy's - Their soda machine - Fast Food Near Me - Vernon Rockville, Connecticut

Great service!!! Sydney is always super nice and polite every time I drive through. Jimmy strives to make sure customers are satisfied. If you have an issue with your order, the Vernon Wendy's team will take care of it no questions asked. read more

Finally there is Wendy's in Vernon. It is right next to the Taco Bell. Store looks neat and clean. I went for my usual Wendy's favorites. Spicy chicken sandwich is my top favorite here. I also went for the Dave's Triple. When there is Triple, why would I go for single of double ;) Generally I don't take salads from fast food places. But today I took southwest avacado salad. I think that was a bad idea. Salad doesn't taste anywhere close to a restaurant quality salad. Plus the avacado didn't taste fresh. They have free WiFi. read more

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Rude staff, completely got order wrong and didn't even give me the burgers which were the main part of the order. Staff acted like it was an inconvenience to actually get the food I ordered. Didn't apologize and threw the bag at me. Was the only one in the drive through, yet it took forever to take my order because everyone was on a smoke break. Restaurant was filthy, watched staff go back in after smoking and not wash their hands, staff is swearing up a storm while I'm sitting in the car waiting on my order with my young children. Hope we don't get food poisoning. Avoid this disgusting place! read more

OK 5 - FIVE - times I have given this place a chance and been horribly disappointed! I can only conclude that the franchisee has his own ideas about what should be on a Wendy's menu and I cannot believe that the corporate office has allowed him to continue. 1) They NEVER have plain Coca Cola. How can you post on your sign that you have "Coke Freestyle" But never have plain Coke? This has happened to me 5 times so I assume they don't actually have it. 2) Same thing for Frostys. They NEVER have Frostys. WTH? 3) They never have baked potatoes. 4) I made the mistake of ordering thru the app. Prepaid and went to get my food. OOPS! No Coke. No Frosty. No baked potatoes. BUT they "couldn't" refund me so I was expected to accept fries, a cookie and a juice. I refused and left and started a month long campaign to get a refund. I had to take it to their corporate offices who ended up giving it to the regional corporate and THEY got the Franchisee to contact me. I had to go to the location and was handed cash. If there's a problem with your app order at Burger King you push a button and it's fixed. Stick with Burger King. The next closest Wendy's is 10 minutes down the highway and well worth the drive. Don't go the the Vernon location for anything other than a burger and fries-and NEVER pre-pay! Reading other reviews I see that the staff is worth a mention. At one point during Covid I recall thinking the staff looked like high schoolers and men on prison work release. The men were mean to the younger staff in front of customers. And mean to the customers too. Masks half off... ugh. If you had to park and wait an angry man would come out to your car, throw your food in your window and refuse to wait for you to check it for accuracy. Just a nightmare. read more

The drive thru employee was extremely rude. She must have thought it was appropriate to take her anger out on my boyfriend who is always nothing but pleasant when ordering food. He felt so disrespected that he left the line without even ordering anything. We will gladly make the trip to Manchester Wendy's. Much better experience there. read more

This is a new location, but c'mon. Many times you wait and wait... IF they even have your item in stock. Potatoes are always out 9/10 or they serve it with the wrong cheese microwaved because they were out of the right kind. They can do better than this, Manchester location does. Ps I write this as I wait now for 10+ min because of them "Only dropping 2 grilled chickens at a time and they take 7 min" Never again. read more

As a previous manager in the fast food industry I have never seen a staff of workers so unorganized with no sense of urgency. After a couple of visits I can safely say this is the worst wendys I have ever been too. Multiple errors on orders and just overall bad service. Just go down the road and get mcdonalds. You will thank me later. read more

This is by far the worst Wendy's to go to. It doesn't even rate 1 star. These workers are not trained well The manager wants to get upset with the workers when she is the one getting ALL of the orders wrong. Makes no sense how this location is still in business. I will have to drive to Manchester the next time I am in the mood for Wendy's because I will never visit the Vernon location again. read more

Service horrible came in because drive up was slow, waited twice as long in line!!!!! Last time I will come here!!!!!!!!!!!!half hour for chili!!! read more

Went there tonight to get food and they rudely said they closed early cause of a party

i really like the open layout of this location. i feel like i can trust what i see. the staff members here were all very kind and well organized. i don't usually describe fast food locations as quiet. this one was! a very clean and friendly location. thank you. read more

Wendy's - food prep area - Fast Food Near Me - Vernon Rockville, Connecticut

Good food, very bad service. I brought in a coupon good for a free small fries and drink with the purchase of ANY chicken sandwich, but they couldn't honor it because I wanted a specialty: their S'awesome Bacon Chicken Sandwich. I told them that made no sense because the coupon said I could order ANY chicken sandwich and get my free fries and drink. There was nothing in the coupon's fine print against the sandwich I was going to order. All these jerks want is your money, not your patronage. Try going to a different Wendy's and hopefully they won't give you any coupon cheapskate crap! Also, the cookies in their new Frosty Sundae are too crunchy, not chewy or warm or gooey at all. read more

Awful location. You would think a new location would be at its best... I still don't get how corporate doesn't do anything about their drive thru timing. Also get some different help. I guarantee this location would be extremely high in sales if it was run properly with the correct training and people that actually want to work. read more

If I could give no stars I would! They only have spicy nuggets? I almost gave my toddler these nuggets, when I brought them to the counter they said there was nothing they could do because that's all they had. Seriously! When I ordered nuggets they should have told us that spicy nuggets was all they had. Poor customer service. Not to mention their appearance is also unkept. read more

Literally the worst staff and the food is always trash. Don't waste your time or worse, your money. Deadbeats at best. If you hate your job just get a new one. read more

Been here twice both times just plain BAD. Food was barely warm fries were soggy. Burger was way to greasy. This last time I made a small mistake on my order tried to get the cashier to call ahead to the front but she could care less with a no give a &%$#@* attitude. Went to the front window and explained the issue to the window server again a no give a (&^%$# attitude nope to bad. Explained to her I'm going to post your bad customer service, deere in the headlights and all of a sudden whoops I can fix that. Food still came out barely warm and again soggy greasy fries. This kind of no give a &%$#@ attitude is what turns people off to bumping minimum wage to $15 an hr. If your attitude sucks working at this type of establishment you lame ass will never get ahead in life. I now understand ALL THE BAD REVIEWS TO THIS PLACE. Do yourself a favor and go to McDonalds read more

I am disappointed every time I go here. The food is never ready when you pull up to the window and you are asked to pull ahead every single time, and get left waiting up to 20 minutes in your car for your order. The employees have no sense of urgency. At night, there are a bunch of kids in there just fooling around and don't care about speed or service or how long the customer is left waiting. Since day 1 that this Wendy's opened, they have never pulled it together to be able to provide great service. This franchise owner needs to do something about this store and actually put some care into it. read more

Manager is super rude and the staff is as well. They curse at people and don't attend to guest. I will never come back to this shitty place

Worst service. Drive through is slow AF. I decided to go in and waited in line. No one even acknowledges you at the counter. Been waiting 15 minutes. These people want a $15 hour wage? Hahahaha! Avoid this Wendys. I'll probably come back when ownership changes. read more

I would give this Wendy's a negative star if possible. This Wendy's is dirty. Tables, floor, bathroom, soda area, and cooking area. The soda machine is spraying soda at you. Told the workers and they could care less. The workers are sliding on the floor and throwing fries at one another. The workers have no uniforms or dress code. Disgusting. Don't waste your money!!! read more

service is horrible and some employees are just plain rude, the people that work there never get my order correct and I don't make a lot of modifications to my order. Plus they are always out of something....no medium cups, no sweet and sour sauce, blah blah blah. Save your money and your time, you will walk away angry from no one making your order correct and hungry because you probably don't want to eat it. read more

Rude.. nasty attitudes.. with a slogan on the side of the building like "quality service that doesn't cut corners" you sure as hell don't live anywhere close to that. For a brand new location you would think you would want to start off on a better foot. read more

FRANCHISE OWNER PLEASE READ!! Let me just say that Wendy's is my favorite fast food restaurant. When I heard they were building one near me, I was really looking forward to going. My husband and I went for the first time a couple of weeks ago. First impression, the place was a disaster. There were dirty tables, napkins and food on the floor, garbages were full, and about 8 workers in front and behind the counter doing nothing but chatting with each other. It took a few minutes before the cashier finally asked us what we wanted to eat. She was pleasant though. We sat at the table near the fireplace while we waited for our order. The fireplace tile surround was smudged with some kind of food (I hope), so that took away from the beauty of it. I ordered the spicy chicken meal with baked potato. They ran out of baked potatoes. I would've had to wait another 10 minutes for a potato so I got fries instead. It was 4pm, not midnight, so they should have been prepared and stocked for dinner time. We were the only ones eating in the dining area, the drive thru wasn't busy, and there were two people in line, so they weren't at all busy. There were no more ketchup cups so we had to use the drink lids for ketchup. The soda/condiment/utensil area was filthy with spilled ketchup, spilled soda, and discarded napkins. I couldn't believe that workers were walking by the mess and stepping over stuff on the floor. They weren't doing anything! To add insult to injury, the fries and chicken tasted like it was fried in old oil and both of us had stomach aches when we got home. I REALLY hope the franchise owner reads my review and other reviews saying the same things about this place. It's a shame that this newly built place is dirtier than older Wendy's locations. I'll drive further away from home because I don't trust the food or cleanliness of this one. The owner needs to stop in unannounced so they really know how poorly this place is being managed. If that doesn't happen, this place will go under quickly. read more

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15 minute drive through, still get a wrong order. Waste of my life to drive back and get my $8 back. I must say I am honored to have gotten food from the worst Wendy's with the dumbest staff in America. read more

If I could give this Wendy's a 0 star I would! I even called headquarters about this restaurant... crickets. They are slow, the food was ice cold, and the crew is rude. By far, the worst Wendy's I've ever been to. My fault giving it a 2nd try... I was there over the summer and my daughter got a piece of hair in her sandwich. Workers wore no hair nets not even a hair ties. Worst Wendy's ever! read more

SLOWEST EVER! Staff is disorganized, doesn't care. I was happy we were getting a Wendy's but I won't return. After weeks they still don't have their sh! T together. It's sad that so many feel this way. read more

I hate to say it, but one star is A LOT for this location. You will ALWAYS wait for your food - minimum 10 minutes... in the drive thru. Currently, waiting for food and so are 7 other cars. read more

This has to be the worse fast food restaurant I have ever been in. After 20 minutes of waiting for our food we asked for a refund. The manager and crew need to have corporate come in and train them all We ordered (2) #9. The person making up the trays had to open the sandwiches cause she had no clue what was what. She would place fries on tray and I am sure they got cold by the time she figured out what sandwich went with them. When people who came after us started getting served we asked for a refund. The manager stated that she had made our sandwiches, but they never made it to us. We were not the only ones upset. Unless something is done to change the poor service this restaurant will not survive. I know I will not be back! read more

After a year or so I would have thought they would have the hang of this fast food thing. How wrong I was! I waited nearly a half hour for a cheeseburger, a chicken sandwich and large French fry. That's completely ridiculous. If I hadn't already paid I would have walked across the lot to Taco Bell. I will say that at least this time my fries were hot, the last two times they were cold or maybe lukewarm at best. I was pretty excited to get a Wendy's in the area but I'm pretty sure I won't be going back there. They're completely dysfunctional. read more