Wendy's used to be my favorite. Now they price themselves as a fine dining restaurant, and the orders are ALWAYS wrong. Asking for no ice will get you a cup completely full to the cap with ice. As far as I saw, there isn't one competent person that works here. read more

Breakfast starts at 6 a.m. I went in at 9 a.m. and the manager looked like she just woke up and just getting started. She looked miserable. She was not pleasant. And she missed 1 item thatI ordered and tried to argue with me telling me that I didn't ask for that item. Then to top it off, she said they didn't have it anyway because her truck never came in. Lousy service! read more

Visiting some friends and we needed some last minute food late at night. With nothing else open, we chose to come here. Wendy's is one of the better fast food options and the 4 for $4 is a hard deal to beat anywhere which I love. The problems we had were: - It took almost 15 min to get through the drive thru even though we were the only ones there - When we pulled up to the drive thru despite it being empty we were shouting hello at the speaker for like 5 min before someone finally answered to take our order - They were out of all flavors of frosty - Ordered an Orange Hi-C and received a Fanta instead That being said - the nuggets, fries, and burgers were still good. This place just need an overhaul on their organization. read more

for some reason with in 5 mins of ordering my food they canceled it honestly this isnt the first time this has happened lazy workers get paid to sit on their phones while you wait in the drive thru for your order, couldnt give a lower star raiting. read more

This Wendy's is trash and the people that work there are incompetent. Ordered food for me and a friend, one combo and a $5 biggie bag with a junior bacon cheeseburger. At the drive thru window they forgot to give me one order of fries. On the JBC they forgot to put bacon on there, so I went inside and asked for a new sandwich, which they remade with burnt disgusting bacon. Then when I get to where we were working, I gave my buddy his sandwich and it was not the sandwich he ordered. He ordered a Bourbon Chicken and they ended with a Double Beef something or other. I'm not sure how you make three mistakes on one order, but the people working there are clearly braindead. When I brought the one sandwich back inside I heard one girl say "I didn't put bacon on it, my bad, this is my last week anyway! to her coworkers. Last time I'll get food here. read more

These thugs didn't give me my damn nuggets I would recommend Mc Donald's there fries a hella lot better and won't forget your god damn nuggets!!! read more

Website and sign says this place opens at 6:30. Showed up at 7:30 to hear no response at the drive through. Went in and saw people walking around in the back. One lady walked up to the counter, and started opening the cash register. I said good morning and she ignored my very existence and walked back into the kitchen. Wish 0 stars was an option. read more

i was getting very angry at this place but then after a while i was very happy because he made our day with kindness

We waited almost an hour for our food that we never got. Staff was rude and even shouted at others waiting when they asked how long it would be. We eventually just walked out as did others. read more

I would like to commend Taveras for going above and beyond with both kindness and customer service. Unfortunately for me, I found that my purse was missing after ordering during a snowstorm. Taveras was very sweet and even offered to buy my meal! Luckily, my belongings were recovered and all is well now. I know it's not up to me, but I'd say he deserves a raise! It is great to know there are still good people in the world. Thank you Tavares! Oh, and the spicy chicken Caesar salad is awesome! read more

Wendy's - Yum! - Fast Food Near Me - Troy, New York

They say they are open at 7am, I pulled in at 7:30. Waited 5 minutes at the speaker with no answer, drove to the window. Then a girl finally pokes out and say they won't be open until 8. Asked if the times on the sticker were right, she said yes we open at 7, but not today. read more

Absolutely HORRENDOUS customer service at this location. Don't get me wrong, most of the younger staff is great but most of the ladies that are older have no patience and are EXTREMELY rude. I highly recommend going to another location. read more

Waited 15 mins in line ridiculous they say fast food you might as well go to a diner get better food and faster

Wendy's is a very good fast food restaurant, but you need to get the right items. The fries are solid, they used to be bad, but they changed the recipe. Now they are crispy and flavorful. The chicken nuggets are delicious, they are crunchy and seasoned beautifully. The chicken is tender and juicy. The chili with cheese is fantastic. It is honestly probably my favorite chili. It's thin, not thick like I like my chili. It is flavorful and meaty. Also Wendy's homemade crackers are great and they make the chili that much better. The burgers are disgusting. The buns are soggy, the meat tastes weird and the burgers are never cooked right. The price is extremely cheap and the service is fast. Overall, Wendy's is a good fast food restaurant. read more

Wendy's - Fries and nuggets - Fast Food Near Me - Troy, New York

People Heads Up Spent 1 hr 15 min InThe Drive Thru A Wendy's at 670 Hoosick Rd Troy When We Finally Got To The Window I watched this lady emptying this bag I assumed would have been my order Unwrapped everything by the look on her face it was wrong There had to be 12-15 burgers piled up After about another 5 min I yelled good luck you ain't gonna make it Drove away someone yell Fuck You So I stopped in the front walk in ask who is the manager The burger inspector said me I asked who she was allowing to yell fuck you out the window She informed me it was her I said well ain't you some special stooped In informed her we spent an hr 15 min in line and they couldn't get two burgers with fries out the window And I would be calling corporate to find out who owns this franchise And inform them of how this operation was working She then said it was because she is black I said excuse me she yell it cause I'm black I said aren't you a Racist Little Bitch Mind you there was probably 15 people inside with looks of shock What A Shit Show read more

I went through the drive through and ordered a biggie bag with a frosty cold brew. I had just had a frosty cold brew in Florida a couple of weeks ago, it came with frosty ice cream in it. Here it is just an iced coffee, I said something to the kid (Tyshane, according to receipt) that took my order about the difference, his only reply was that they do not do them that way here. I asked to return for a refund, I wanted the actual frosty cold brew, if I wanted iced coffee I would go home and make it myself. He had to call his manager over, a "lady" in her late 40's early 50's who gave me a refund, but since I had substituted the coffee for the soda I asked for the soda that comes with the biggie bag. She kept saying I am refunding you for the coffee, but the biggie bag was still the cost of the biggie bag which includes a drink. She then told the kid to get me a small root beer, which for some reason he went to the front of the store instead of preparing it right there where there was a soda machine, I have a feeling he made it extra special for me with some of his own DNA in it. I did not drink it, I am not quite as foolish as his immaturity. Then the women made the comment that the next time I need to go to a different Wendy's. Yes, I will because rude and obnoxious people are not what I pay for. Whomever owns this franchise needs to clean house because if you do not want to be there, do not take it out on the customer that expected one thing and got something totally different. If that is the way the drink is supposed to come it should be renamed to what it is, an iced coffee. read more

I wish I could give a 0 star review. My family usually enjoys a quick bite from Wendy's, but our experience this past Sunday afternoon will keep us away for the foreseeable future. Upon arrival we were told that the computer had to be rebooted. This was ok as our family of 4 had to decide what we wanted and we had pulled up to the drive thru. After waiting about 6 minutes we were told that if we wanted to wait we had to park. When I asked why, we were told because of the timer. If it takes you this long to take my order and fill it, then the timer is accurate. Way to go Wendy's being more worried about your timer than your customer. Hint, the computer doesn't make the good, how about next time, you take the order let us pay cash (you should be able to calculate our total without a register) or figure out another work around. Ridiculous. read more

very slow service and this is twice now the forgot to put a toy in the kids meal. food was not too fresh

Clearly this Wendy's doesn't close at 12. I got there at 11:23pm on a Saturday & the girl came to the drive thru intercom to tell me they were closed. They should correct their close time on the website. read more

So tired of getting served old burgers with half the ingredients missing. Look at the picture I just took of a Son of the Baconator with One very small piece of bacon on an old greasy burger. Complaints go unanswered. read more

Wendy's - This is what they serve customers at noon? Son of a BACONATOR with one 1" piece of bacon? The cook and the manager should be fired!!! - Fast Food Near Me - Troy, New York

I don't know if they changed management, but they've definitely stepped their game up by far! Best Wendy's in the area for sure. Fast, friendly and the food is always perfect. read more

Crappy Wendy's. because of this Wendy's I will never go to another Wendy's nor will my family. I wrote this review before and somehow it got deleted. How? I will keep reviewing it each time it gets deleted. read more

I went to Wendy's tonight, I should have left. I went thru the drive thru there were 2 cars in front of me. I got to the window and was told I have to wait 3 minutes for my baked potato, I waited well over 10 minutes, I went inside waited another 5 minutes to get my food. My chicken tenders were hard and old and the baked potato was the smallest. I didn't go back since I don't live near by. I also don't want to catch a case. I will never eat there again. Save you money the Wendy's by Hudson Valley Community College is the worst. read more

I ordered a 4 for $4 meal at Wendy's Sunday night ( nov 27 ) @ around 11 pm/12am .. and found a piece of brown hair in my fries !! I'm so disgusted read more

Wendy's - Hair in my French fries - Fast Food Near Me - Troy, New York

So I go to Hudson Valley Community College right across the road from this Wendy's and recently my friends and I have been going down to this location. Every time we have gone the staff has been professional and excellent at getting the food out. Today I went there and they said that there would be a slight wait for the chicken nuggets I ordered (which is reasonable because we had gone pretty early in the morning not long after they opened). They put the fries and soda that comes with the meal on a tray and I took it to go sit at the table to wait for my chicken to be done. After a little while I went back up and asked if there were any ready. The girl I had asked walked over to where it is, checked and said they are and asked that since I had to wait, what flavor Frosty would I like. She then went, got me the chicken, gave me a small Frosty and was as nice as could be the whole time. I know it may not be a big deal to some people, but not in a million years would I have expected that. Usually with other places I go, I would get my food handed to me without a smile or even a chance to thank them for bringing it to me but thay doesn't happen here. I don't recall her name, but I would like to thank everyone at this location for making every visit I have there a positive one. They all have spectacular customer service skills and that's something you don't see very often at all any more. read more