Fries are cold and they called me a foid, but the nuggets were fireee, they also messed up my drinks

Took kids to get Frostys after school. I was told they didn't have any. Next day I called and and asked if they had them. Woman said 'yes.' I said, 'ok, just wanted to check. I was there yesterday afternoon and I was told you didn't ​have any. So you do have them?' She then said in a nasty tone 'you just asked me, and I said yes.' Was that really necessary? Was there a reason to be rude? Maybe she didn't know they were out yesterday and were still out, but she didn't know. Regardless, it was unnecessary to be rude. It's not the first time they've been rude in there, but I've never called before, so now I know could just be the theme! read more

Tomato soagy, soda flat, fries cold, up your game son! Time was fine, service was good

If I was able to put no stars on this review, I would do it. This has been the worst Wendy's experience I've had lately. we went in when we started. It was a very good experience. The young girl Camilla that waited on us was very talkative and patient and she took our order without a problem she offered us with our biggie meal. She offered us a soft drink or she said I can make you a lemonade back here, but never said it was up charge. We also ordered water with our kids meal, not knowing it was up charge for that either it does not say either of these things on the board above her head behind her that states all of the offerings for the different meals and choices . However, when I got the receipt, I did ask her how come she charged me an extra $.80 for the lemonade that came with the biggie bag and an extra $.35 for the bottled water that came with the kids meal neither Itam did she say again there was enough charge for her so I did ask her at that point to speak with a manager a woman come out from the back a very heavy set dark skin lady wearing a blue printed shirt. She did not have a name tag or any kind of it on her and I asked her I told her why she's me. She's like give you the $.35 back. I said that's not the point dear. She is an up chart. She said that getting water on the kids meal and eliminate on the biggie bag I said well the girl and I pointed the girl Camella. She never said that she never mentioned there was a charge for anything like water. I've never heard of it up charge for bottles water on the kids meal even on the side above her head it offers on your kids meal. It offers milk and a bottled water it does not say there's an extra charge for that bottle of water so I show the manager stuff that she the girl said she was a manager. I showed her on her sign. She was zero means zero means that she there's no calories I say the stand that, but it does not say anywhere in your store that there was an up charge for bottled water or for eliminate on the meals it's offered to you so I just said to her maybe you should speak to the young girl who waited on us and explain to your clerks that there's an up charge for these items they need to explain that to the customer when they're telling them that they can have that and they can have the lemonade because by not telling us we did not know there was an up charge and I don't feel that that's right. However, the girl that said she was a manager kept arguing with me. She's well changed. I said well OK I'll come back next week and see if it's different and she's not gonna have time to do it this is my store and I will do it when I have time. She said I don't have the time right now and I said fine I said, but just tell your clerks to take and say that to people so if you don't have it on the sign that you can take and explain it so that people won't order water they'll order something else. The other thing is is that she kept yelling at back-and-forth finally, she walked around the back of the store. The girl was getting my lemonade, as well as my bottled water. She came back around the front of the store, the girl that said she was the manager, even though like I said she had no name tag nothing to prove that she was a manager or an acting manager or even that she was in training. She came around the other side of the store she got the drink she gave them to me. I said could I have your name please? She said have a nice day three times. I asked her for her name and three times she kept saying have a nice day. She adamantly refused to give me her name at all yet. She said it was for a store. I said to her if you if it is your store and you are the manager then you should give me your name of this. Why shouldn't be a problem she just kept saying. Have a nice day. Have a nice day. I took her items as I'm walking out with my husband. She's yelling across the store at least a dozen customers way to get waited on. She's yelling across the store. Have a nice day folks. Have a nice day couple have a nice day and so I said to my husband I don't believe that she's actually the manager I believe she might be The in training or she might be a clerk that's been there longer and she's acting as a manager while the man is not within the premises or so the manager might be in the back room and doesn't wanna come out I wasn't sure what her reasons were however, I do believe that she was very inappropriate very much out of line. She was very disrespectful. We are in the store often. I don't normally do the reviews because of the fact I always have a problem. However, today was a major problem. I don't feel like she's in a position of authority and if she is and she should be taken back and retrained in your corporate training center on how to treat customers how to act like Customer is just very disrespectful. I definitely will not go back into the store read more

Since the most recent time I was at this Wendy's, they've redesigned the interior and added kiosks at which you can order (credit card payment only) in addition to the counter. The food was still just as good as the last time I was here, but the overall experience wasn't quite as good. The floor was REALLY slippery. It had been recently washed but also felt like it had been waxed. The latch to the stall in the men's room was broken. I had to use the middle kiosk to place my order because the other two were in use, but this one had some sort of stickers or labels stuck on the plastic which had not been cleaned/scraped off, preventing me from seeing everything on the screen. When you place your order, you're not given an order number, instead it takes your name from your credit card. It was supposed to display the status of your order on a monitor, but the monitor was off. Instead someone called out names. Unfortunately, that person had a very thick accent, and my name sounded like someone else's. Because there is no receipt on the bag, we had to manually check the order. They had two Coke products machines, but one only had about 5 beverage lights on, meaning you almost always had to use the other machine. As I mentioned, the quality of the food was still there, it just wasn't quite as worth it this time. read more

Two stars because the food was hot and the order was right.. but it was just two chicken sandwiches. The order taker was friendly -- Stopped here at 2:30 on a Sunday. Six cars ahead of us in the drive through. It took A HALF HOUR to get our food. The need to practice what they preach in this photo. I'm not sure if this is a lack of help, or underpaid staff. read more

Wendy's - Outside - Burgers Near Me - Taunton, Massachusetts

my experience was 10/10 the employee was responsible and respectful toward me and my food and fresh food was read more

Wendy's - cry - Burgers Near Me - Taunton, Massachusetts

Service was bad no interaction with employee very poor manners and forgot some of my order.

Service at the drive thru window has been consistently pretty good and moves quick. Food is prepared well. A few times the dining room has been closed because of staffing issues. Overall well run read more

Tried the orange sherbet frosty and was excellent. Very tasty for a summer hot day and creamsicle taste! Tried the Cinnabon dessert, it was tasty and good, but bun wasn't soft like a regular Cinnabon... was hard crust, still good but maybe heated too long... I'll try again as this may be an out lier of a bad one... I ate it anyway and was good with the excess sweet frosting... but good options by Wendy . 5 stars if my bun was softer .... Soft buns better. read more

This Wendy's was horrible. I would put zero stars if that was an option. The drive thru now has AI to take an order. The AI is too fast and you can no longer state the way you want your meal like you would to a human..."A single with cheese, ketchup, pickle, onion, lettuce" will not be processed by Wendy AI. Also, if you want to make any corrections it continues to mess up the order. So, Ok, we asked for assistance to get a human. A human did come on. We asked them to take our order because the AI was not correct, they said "um, I don't know, just drive up". When we get to the window, the girl with the long wavy pink hair and long nails that we were "inconveniencing" started to read the AI registered order. We said forget that one because it's wrong. So we gave our order to her, she rolled her eyes several times at us and then repeated the order wrong back to us. Then another woman in the background tried to help. We asked for two cheeseburger combos one with cheese, ketchup and pickles and one with cheese, mustard, ketchup, onion. One with Water, one with Coke. And we also added a sprite to the order. Well, neither of these ladies understood that. (Also, the pink hair girl kept trying to give us a chicken sandwich, which was never even spoken in the AI prompts). The pink hair teenage eye roll girl gave us two bottles of water, we tried to return one and said you already gave us one. She rolled her eyes again. Then we said it should be a coke. She pressed wrong buttons on the machine and overflowed the coke and we got a sticky, dripping messy cup. We asked for napkins which got another eye roll and she gave us one and held it up like it was the last one on earth. Another eye roll. When we asked for the sprite, she didn't understand. This order and the attitude cost us 15 minutes and $24.00. Overpriced for the attitude and crappy meal. The burgers were cold, and the fries were cold. Oh and both burgers were with ketchup and pickles and didn't match our order. Wendy's headquarters should be alerted that the AI does not work well and your people at this specific location have a nasty attitude. I would fire that girl on the spot if she were my employee. Just save your sanity and go someplace else. So disappointed in Wendy's! read more

been here numerous times with a trailer in drive through. thats hy they have clearance bars. will never come here again

My first experience with the Wendy's AI taking the order and the AI took the wrong order, so we asked to speak to a real person & the real person openly complained on the mic about assisting us further taking our order(I'm not sure if they knew they were being heard) but the experience was very awkward and unprofessional! I will not be returning to this franchise. read more

One of the worst experience I've ever had I go here a lot. I never had this happen the kids there usually have the same attitude...they act very ignorant, and don't own up to anything when you call them out they just stay quiet and put their head down honestly might be my last time going here read more

Wendy's - Raw patty - Burgers Near Me - Taunton, Massachusetts

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This was to be the egg sausage and cheese on an english muffin but they put on a biscuit. Biscuit is dry egg is old and chewy. Would never stop here again ! read more

Wendy's - This was to be the egg sausage and cheese on an english muffin but they put on a biscuit. - Burgers Near Me - Taunton, Massachusetts

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Literally the RUDEST customer service ever. Basically threw my order at me and didn't answer any questions and didn't let me finish a sentence once. I don't think this establishment cares much about about positive change. read more

Horrible experience! Two hungry boys in my car after a soccer tournament. Drive thru is 10 cars deep and the door to the restaurant is locked at 7 pm! So you have no choice but to sit patiently in the drive thru. Get to the speaker to order and wait for 5 minutes! (watched the clock) saying "hello" "hello" several times! No one answers. Drive over to the window thinking something is wrong with the speaker. The rudest person at the window refuses to take my order at the window and says I have to go back around and wait in the drive thru line again!! WHAT? We drive off with two hungry and disappointed boys. The people who work here are clueless and have no idea how to treat customers!! You don't lock people out of your restaurant and then refuse to take their orders after they have been waiting! read more

Bad service at the drive thru... called my complaint into Corporate, we'll see if I get the requested manager call-back. Not likely to go back here to this location. read more

Incredibly slow and poor order accuracy. They close the inside restaurant on a whim and make you wait 15-20 min for the drive through. The only reason it's still in business is because there isn't any nearby competition for hungry customers. read more

I've gone here numerous times around 10:30pm as I am a night worker. I don't really know how this place is during the day but it is HORRIBLE at night. First tip: Do NOT get anything fried! You will end up getting something that has been fried like what seems like hours before and has been sitting under a heat lamp. I've gotten numerous fried items thinking each time that maybe just maybe it'll be fresh. Nope! I once got a fish sandwich that was completely inedible. Tip 2: They almost always are out of salad so don't even ask lol. Mind you they close at 2am on week nights and 3am on weekends. There is no excuse for the last two things I listed to happen. 3rd and final tip: Don't expect them to be nice or even acknowledge you after you've paid. I will wake up early now to go somewhere else or make my lunch at home. read more

you could improve everything, like having a competent cashier at 1230 in the morning, how and why was i waiting in the drive through 30 minutes before even hearing the cashiers voice? this was overall the worst fast food dining experience ive ever had read more

Slowest Wendy's I've ever been to, employees do not speak when giving food and receiving payment

This is literally the worst Wendy's I have ever been to they ran out of Coke for over a week the service sucks and they make the food taste disgusting read more

Waited over 30 minutes in the drive thru to pick up a carry out order because they locked the doors and employees were standing around in the lobby watching customers attempt to open the door. read more

Once again ordered via append picked up at drive thru. Once again items missing. Shame on me for not going through bag at drive thru but I didn't want to hold up line. I called store three times to let them know but they don't bother to answer. This is 4 out of last 7 visited order was wrong or missing in last two years. Done with this place. Very poor customer service read more

This place had the nastiest bathroom I've ever been in both toilets were horrifying not to mention there was no toilet paper in sight. Also when I walked in the sink was running and about to flood. I ordered a 4 fa 4 with a chicken sandwich. Everything was fresh and hot I just didn't enjoy the giant lettuce leaf on my sandwich. Though they were out of most drinks, and ice in one machine, I was able to get my raspberry ginger ale which is the only reason I ever come to Wendy's read more

This was the worst experience from a Wendy's I have ever experienced. I ordered a meal through door dash which they apparently don't offer anymore. Their solution was to not make the meal and send the all the other meals for my friends. The "manager" was not apologetic and awful to deal with. She disconnected the phone call without solving anything read more

I am shocked Wendy's is allowing this location to continue to operate right now. This was our first time here and not only was the location absolutely filthy (I'm talking nasty, it had ants, trash on the floor, etc.) but the people working were rude. The coke machines were out of ice and most of the flavors. Every table was dirty, and the food wasn't the normal "Wendy's" quality. Someone from corporate needs to step in and replace this entire crew, starting with management. Absolutely disgusting location. read more

You always get what you expect here. The food and service are typically higher quality than I've had at various other Wendy's locations. It's clear that this store is well managed and has a great staff. Living down the street, we've been here many times and have yet to be dissatisfied. read more

Drive thru times are ridiculous here, expect to wait at least 30 mins in line. Also, check your bag at the window, it's becoming a habit to forget items in your order, or napkins, straws, and condiments. Just because you asked for it, doesn't mean they put it in the bag. read more

Not honoring Wendy's advertised Veterans Day Special.

This place is a joke. Got a burger with hair in place of the meat. Ya, no meat. Just a bun and cheese and hair. Been to Wendy's plenty of times around the country, and someone needs to clean house at this location. read more

Wendy's - No meat, but they managed to get their hair in it. - Burgers Near Me - Taunton, Massachusetts

This is the most unfriendly Wendy's I've ever been too. The girl that took my order seemed completely unhappy and you could hear in her voice that she didn't even want to be there. Once I pull up to the first window she says nothing grabs my card takes the payment gives me the card back all this without a word and once I take my card closes the window. I get to the second window where another girl is with the manager and just opens the window no hello nothing says "here" and just hands me my drink after which I wanted to mention to the manager that it would be nice if his employees smiled. But guess what the manager almost throws the bag at me and closes the window without a word either and doesn't even ask me if I want any sauce for my nuggets. I will think twice before going here again, this place might have gotten a renovation but now they need to renovate their employees attitudes. read more

Warning pass by this Wendy's do not stop. Wendy's has always been my go to fast food restaurant, not this time. Burger inedible! Must have been made at least an hour or more before and sat under heat lamps. Cooked lettuce and tomato oozed into mayonnaise dipping down sides of soggy roll. I should have listened to Siri when she said only 2 star rating she was right. read more

I was going to order via drive through this evening (at about 5:00). When I drove up to the speaker after the car in front of me pulled up, no one acknowledged me. After about five full minutes of silence, I said to my passenger, I wonder if anyone is there, to which I was immediately greeted by the drive through attendant. I began to order and was told by the attendant, "you don't have to yell." I was speaking loudly due to the fact that I was communicating across an expanse of space between my car and a speaker while loud traffic noises were steadily going by the busy street I was facing. I was by no means yelling. Being told "You don't have to yell," was shockingly rude and unnecessary. I chose to cancel my order and go somewhere else. I do not order food from fast food establishments very often, but when I do, will continue to give my business to Wendy's, only never again this particular store. There are plenty of other places to choose from where customer service is welcoming and polite. To the woman who was rude to me: My diet thanks you! As does the County St. Wendy's in the same town, who will be getting my fast food business from now on. To the manager of the Bay St. store: you have lost a customer in me, which may or may not matter to you. But if someone doesn't make sure employees aren't rude and disrespectful to customers, you may lose a lot more business. read more

If I could give this location less than one star I would. Not only are they incapable of getting an order put together and out to the customer fast enough that the food isn't cold but they can never actually correctly fill an order. If you like paying for items that won't end up on your bag staff ignoring simply order specifications like not putting tomato on a burger or getting a chicken sandwich when you ordered a burger this might be a suitable location for you. read more

Kristina which is a whole manager wanted to call my father broker after his card and credit card declined over what I'm assuming was a chip malfunction or something else related to that as I know personally he got the $$ for it... then wanted to try and tell me a jr bacon cheeseburger doesn't come with lettuce and tomato and the bacon i asked to be added to it after i specifically asked for bacon on it.... " and Look it on the website it clearly does have lettuce and tomato on it" and even tho i asked for bacon added to it after the guy told me at the window they only have jr bacon cheeseburgers for 4-4's which is false asf....."and because i told her it only had the burger, cheese, onion, and pickles she said it only comes with that...... so I obviously told her to add the lettuce bacon and tomato to it, then she wanted to get irritated.... Literally the worse customer service I've ever experienced from Wendy's or any other fast-food place and i don't even eat fast food like that because its horrible for you.... But never in my life have i heard a manager make a comment saying "he broke...." Like who the f**k thinks thats okay??? At most you say I'm sorry these cards are declining or don't work, the f**k manager needs to go if this is her costumer service I've worked as manager at a fast food place before and I would legitimately fire someone over talking to someone like that.... It's disgusting and disrespectful asf.... read more

Went through the drive thru. Very quick. Not really the best customer service but they give you your food right away. Came I twice in this location already. Didn't have to wait too long. One night they gave me and extra cheeseburger I didn't order good thing for me bad thing for them. read more

Always a line that takes forever every time we go. Sat in the drive thru for 10 mins before we decided to go in and waited another 20 for one single hamburger and an order of fries. As someone who works in fast food myself that slow of a turnover would never be acceptable to me. There was no apology or anything like that. Just a horrible experience. read more

ordered carry out via the app however after charging my card i found out the lobby was closed and after waiting in the drive thru they said they already gave my order away and i would need to pay again read more