First Wendy's stop of our spring tour was at this little gem. Seems like a higher volume location and the staff handled it with grace. Got a coffee with my #6, the cashier knew it was cold but here's the catch - I wanted dat ish cold. Gave me like a billion creamers too. Chugged the coffee like it wuddin nuddin. Highly recommend this Wendy's if you're headed from STL to Chitown, it's poppin off. read more

Absolutely horrible took almost an hour to get a singular order of chicken fingers and there were 5 maybe 6 staff works working and there was no line what so ever. read more

If I could give a less than one star review, I would. We came to the drive-through with no one at the window and one car pulled forward. After placing our order, we were also told to move forward, though there was no one behind us. We literally waited for our food for 25 minutes. At one point, we backed up to the window to ask what was taking so long. They said there were lots of people in their lobby. I checked and they were not that many people. We asked if we could stay at the windows and no one was behind us, but the lady snapped at us that it would mess up her drive time. That seems disingenuous since we still waited just not by the window. When she finally brought us our food, she insisted that we move our car forward, 3 feet to where she was standing to hand us the food. When I complained about the wait she insisted again that their lobby was full and was very rude to us. To get those when we got our bag, it was missing the ranch and ketchup that we had ordered. So we backed up once again to the window. Another lady gave us ranch and said they had to go find the ketchup. The snotty helper went to find catch up for three more minutes, but we finally just left without our ketchup. read more

For the love of god, go down another couple of exits and do a different Wendy's. Rudest staff and got our order wrong after a 20 minute wait with one other car in the drive-thru. When I went inside to get our missing food I was greeted with "you got a problem?!" Keep on drivin... read more

We waited 15 minutes for our food and when ordering are food at micro phone we heard the f word and like people yelling the food was fine but took to long. read more

Went there for breakfast at 7.30 and wasn't open yet. We got into door which was propped open but no one behind counter. We yelled several times but nobody came out. Then they finally did said they weren't open yet. read more

My family went through the drive through and ordered 2 baconators and only got 1 and when we went in to get our other, the lady proceeded to call us liars and was extremely passive aggressive. read more

The bathrooms were filthy and out of toilet paper and paper towels and the woman taking our order was rude. She made us feel as if she was annoyed that we were there. Food taking a long time to get. We haven't eaten the food yet - hopefully that is better. read more

Absolutely awful experience. Ordered food (simple order: #1 Medium) at drive thru to a long exasperated sigh from sullen teen. Paid. Told to pull forward. Food never shows. Sullen teens keep shuffling out with bags of the WRONG food. After each debacle teen just shrugs and walk away. Worst experience at a fast food place ever. read more

Sat in drive thru for 35 minutes with only 6-7 cars in front of me. Then proceeded to get my order wrong. I actually made an account to make this review. Easily the worst service I've ever had. read more

Horrible all around. We ordered a single hamburger, fries, frosty and taco salad. We got a junior cheeseburger, frosty and taco salad. No fries eventhough we ordered them. But, later we learned they were out of fries....NOT, waiting for more to be cooked but they couldn't find more to cook in back. The taco salad for $8.90 is a cup of chilli (which is about $3) poured over a few pieces of lettuce. Wanna know what super hot chilli poured over a few pieces of lettuce looks and tastes like? (no, you don't) No cheese, no sour cream...disgusting. I did not see one person at the counter that wasn't complaining about their order being screwed up. This location needs a total revamp of employees and processes. I'm a typical fan of Wendy's. This location is terrible. read more

The staff was great and the managers are amazing and glad to say they are amazing especially the general manager

Went today for the first time since they have reopened. Yes the drive thru line was long and took a little bit of time to get through but the food was good and service was great. We will be back again. read more

I enjoyed the food here. I really appreciate how everyone gave me amazing service and quality. The ladies in the front were extremely helpful and the manager guy. I really appreciate feeling welcomed here. 10/10 I will be visiting this again. My food was delicious!!!! read more

We've come here several mornings for breakfast and every time there are only two people in the store. I've made the comment they need more people and been told "it's just the drive thru is so busy" watched 8 people walk out this morning read more

After new management, been a lot better. I always go there and enjoy the burgers and frosty. Tonight, Sunday night, had to wait and wait. The frosty machine again. Burger was not as good either but.....keep frosty machine running and freezing. Half the time I end up with chocolate milk and at the price, too expensive read more

We got great personalized service and hot and crispy fries. Burger was ok. We were exhausted and hungry and it really hit the spot.

Toronto Road, Springfield, Illinois For the third time, they were out of potatoes and chili. I've been at different times of the day, and it's the same answer every time. Staff was rude about it, told me to just go to a different Wendy's if I didn't want to substitute something else. Shift manager was angry that I canceled my whole order. Why would I pick up half my food now and then come back in an hour for 2 potatoes? I would give zero stars if I could. Avoid this location at all costs. read more

I've never given a one-star review before, but this place deserves it. I used to go here several times a week when it was under different ownership. I can't really say anything positive about the level of service since it switched to a corporate store. I don't think I'll go back unless I hear it has switched ownership again. read more

My family and I visited this Wendy's and ordered 4 meal bags. Each of the 4 bags was given to us with no less than a 30 minute wait AS WELL AS each bag having a different error in the order. On top of all of the problems with the food it's self, we were overcharged on our order and although they knew the order was overcharged, they simply said sorry and continued on. Potentially the worst fast food experience I have ever had. read more

Have went there plenty of times and this Wendy's is an insult and embarrassment to Wendy's Food was cold and looked old fries were limp and cold and was missing a fry tried to get 1 lg chocolate frosty and 1 Lg strawberry frosty and one medium frosty ended up with 4 different cups with a little bit in each one had to ask for another because was supposed to be a lg asked why and told me because I changed my order never changed my frosty order and it was no better the other times I have gone there so disappointed don't desire to go there again if could give no stars I would but than at least the lemonades were good that's about it read more

This used to be a very nice Wendy's. It's not anymore. There's a bunch of kids working there and they are more concerned about their phones than doing their job. We have contacted Wendy's headquarters several times about how downhill it's gone but they only want to give us free food... and at the same location we're complaining about. I don't want free food, I want the Wendy's to be as good as it used to be. They also like to lock the doors so customers can't come in, even if there's 5 employees sitting at the tables designed for customers and playing on their phones. This store has become an absolute joke. The past 4 times we've been there we have gotten the wrong food completely. The manager of this store needs to do their job. Fire the rift raft, clean the place up, and focus on customer service! read more

Without any hesitation we had the worst food and experience at the Toronto road Wendy's. Had to remind them to turn on outside menu lights. First only 2 types of salads were available. I ordered taco. Got Caeser. Then got it switched. No meat given for salad and stale chips. Worst ever. 2nd plain cheeseburger was totally cold and dried out as if it was made 3 days ago. Could not eat it. Ordered small fries. Even confirmed by cashier. No fries in bag. We chose Wendy's over two other fast food places. One definitely made better taco salads and the other would never let a burger be served like the one we got. Tried to call the number on the receipt. Never answered and no ability to leave a message. So this yelp review is my attempt to notify whoever is in charge of quality control. read more

I had hopes that since they were closed and have now reopened the service would be faster. however it's still a 15 plus minute wait for food. perhaps it is because 4 out of the 8 people behind the counter were just standing and watching the other 4 work. just a thought. read more

Their app says their ding room is open: it's not. Their app says you can get carry out: you can't, it cancels your order after you show up. That leaves the Drive-thru, but I drive a bus, so driving thru isn't possible & they won't let you walk up. There's a sign on the door that Truck drivers can call the posted number to get carry out, but they never answer that phone. So despite everything telling you they're open, the only way they'll serve you is via drive-thru. The McDonalds across the street does offer carry out. Go there instead of wasting your time at Wendy's! read more

Ordered #1 burger at $5.19, got to window they asked for over $9.00. When I complained they said that that those prices have been wrong for a long time. FALSE ADVERTISING! Or employee theft? read more

ordered my food took 20 minutes to come out. then forgot my drink, and fries. horrible customer service. and to top it off there was hairs in my nuggets. read more

Went to this location at 11PM. Closes at 1AM. I was told they were in the middle of a shift change and would take 20-30 mins before I could order. Hard to believe a new shift comes in 2 hours prior to closing. The staff is extremely rude, act like you're an inconvenience, and never get an order correct. Don't waste your money on this trash. read more

I was in Wendy's 8/15/2024 around 11:50 am . There were two lady waiting on orders and one in front of me . The casher was preparing the two lady's order . As myself and the lady in front of me were waiting . The casher was standing there waiting on something . So the lady in front of me ask can he take her order all she ask for was a cheese burger . The casher replied I can't take orders ahead of other orders . I get confused. So the lady in front of me said we'll you should take the fast out of fast food . The casher walked of and refused to take the lady's order so she walked out . The casher told the manager the he was not going to take the next order so the manager came up to me and I told him the story . The manager got the casher to take my order . So herer it is you can refuse to do your job and walk away . Then get the manager to do your job . So I will not be going back to Wendy's . read more

Stopping here on a road trip. Very empty and clean dining room and bathrooms. Staff not the friendliest but the food is good as you expect. Dining room is open. Right next to a gas station too which is nice. read more

Don't state you are open till midnight and when someone comes to the drive thru at 11:37 no one answers. Even saw a worker walk out the door with the mop buckets. read more

Rude workers, slow, constantly out of product. This place can't even get order for a couple of Frosty's right. The employees are slow, rude and don't seem to comprehend that they are at work. Too bad experiences in a row won't be back. read more

Went through the drive through tonight at 9:30 and the women immediately said their system was down. I knew she was lying from the town in her voice. When I called her out she says...how you gunna tell me my system isn't down. I wasn't rude at all just tired and hungry but knew she was lying. The lights on the inside were off but their sign states they are open till 11 on Thursday nights. read more

Showed up to locked doors, the drive through is open but apparently they are closed at 6pm... even though the hours say the dining room is open until 10pm read more

The worst Wendys Iv ever been through. I never go out of my way to right a bad review on a company but this Wendy's is down right unprofessional. When we tri red to order we got cussed out on top of being ignored trying to tell the cashier she messed up our order due to her being on the phone. Overall negative atmosphere. Do not give them your money read more

First of all the drive thru operator was very rude. After waiting about 20min in line at a fast food drive thru I finally got to the window. The worker was very rude with no smile even after I tried being nice and saying thank you with a smile. Will not be coming back. read more

2/2021 Found it difficult here. Passing through town. Tried to go in to go to the restroom and could not. Had to find a gas station. Definitely a negative to the business. Staff was only ok. Not friendly. Food was good though. read more

This is the worst place, slower then frozen molasses to get a response from drive thru operator, constantly uses slang, you have to repeat your order several times. Don't go if you are in a hurry, from order to receiveing can take 15 mins. No fast food joint with a drive thru should take more then 5 mins to order and get food. With the occasional extra time for fries. This corner of Fast Food are the slowest and at times very rude. I'm pretty sure they are hiring from the bottom of the work barrel.. very poor customer service. read more

On a road trip stopping through. Says that they're open until 1:00 am and when we got there at 7:30, they said that they were closed. The workers were in the lobby with the lights on just talking. So yeah, this is probably the trashiest Wendy's I've been to. ‍ read more

Well are used to have good service but the service lately has been going downhill also says it's open until 1 AM on Sunday through Thursday but they're not they close at midnight they have not updated their hours and Eric couple of times around 9 o'clock and they have been close to the no staff or whatever read more