5 cars in drive thru - car in front of me waited and waited and waited for someone to take their order. Then it's my turn. I'm told to pls wait and they would be with me in a minute. I also waited 5 minutes and noone came back to the speaker to take my order. I left. All 5 cars were still waiting in the drive through. Not impressed with anyplace we've gone to here in GA. read more

The morning GM there is extremely rude. The lights were ON. the drive thru lights ON. The app and google say they open at 6:30AM. I placed an online breakfast order and she was muttering "idk why tf they come here so mfkn early" and refused me service saying they don't open until 7:30AM. She slammed the window closed and yelled BYE when i said oh well it said 6:30.. They need to hire better staff and apparently more staff if they can't seem to open on time. Turn your mobile orders off then ma'am. read more

Food was not fresh. Took a long time to even order. The said they were short handed, but it wasn't busy and there was at least 3 of them there. read more

The bathroom was absolutely filthy. If they let their restrooms get like that, no telling what's going on in the kitchen. We left. I've never seen a Wendy's that looked as terrible as this one read more

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If I could get this place zero stars I absolutely would for one I went through the drive-through two times to get my burger correct I asked for no pickles no tomatoes. I am allergic to tomatoes so I do not want tomatoes on my burger. I come back to go inside of the restaurant to get my burger and then they still added pickles on my burger after I went through the drive-through two times then I went inside to get it correct the lady with the pink right and she did it and the other lady through the drive-through with the short hair was very rude. She was very And she snatched the bag from me. this place needs to be shut down ASAP. read more

Wendy's - This is a picture of the pickles still on my burger when I ask for no pickles no tomato. - Burgers Near Me - Richmond Hill, Georgia

Unfortunately a good thing can't always stay. I'm afraid it seems the breakfast crew that made this location so fast and friendly has turned over maybe a few times since my last review. Food: I had the opportunity to grab breakfast this morning and wanted a honey bacon chicken croissant from Wendy's. Unfortunately, they gave me the wrong item just a plain chicken biscuit. I went back and asked them to exchange the plain chicken biscuit for the maple butter chicken croissant with the bacon. However they gave me a bacon egg and cheese croissant instead at that point I gave up. My French toast sticks were cold and mushy. The fried potatoes were cold as well. Service: The last few times I've been to this location the doors are locked and they are running drive through only. They don't post a sign on the door letting you know that either. In addition the night crew has not had salads, frosty's, or chili for several months. I was told by the employees it's because the morning crew refuses to prep those items for the night crew. The drive thru this morning was extremely slow. It took about 60 seconds just for them to answer and around ten minutes to get the food. One thing they were friendly though and did honor my coupon. They could work on accuracy of orders and speed in the drive thru. They should also work on opening the lobby back up. read more

Closed almost an hour before they were supposed to. Wouldn't answer the intercom. Ignored me at the window. Rude af. Reading the reviews it seems like I got lucky. read more

Worst experience. I had to ask for the fries that went with our combos a half hour after we ordered. No napkins, no ice, very dirty (even the menu sign was dirty with splatters - how'd it splatter that high?!); trashcans overflowing, dirty bathrooms, just gross. read more

Keep driving! It's bad enough that the drive thru staff was unsmiling and slow, but at least attempt to get the order right! We asked for a sandwich meal and a potato, and thankfully caught that no fries were put in the bag. After a couple minutes they brought those to us without a word. We should have looked further. No sour cream, no salt/pepper, no ketchup. So I enjoyed an old, dry potato with a smattering of chives and nothing else. What a great lunch. read more

My sandwich had an extra meat patty, presumably to compensate for my 4 piece spicy chicken nugget being a 3 piece regular nugget. They were out of Coke. The cashier didn't say a single word to me the entire time I was at the window. Weird experience all around. read more

disgusting, nasty, dirty, stinky worst Wendy's I've ever been in rude staff doesn't even wear uniform embarrassing for the franchise ended up leaving and not ordering in fear of getting sick read more

We were staying at the nearby campground and didn't feel like cooking after a long days drive. Decided to grab something from this Wendy's because they usually have what we like. We both decided to have salads and a baked potato. Get to the drive-in and get told that they don't have any potatoes. I could understand stand this later in the evening but this was at 5:30. Made a quick decision to get the salads and an order of fries. I also wanted to try the strawberry frosty. Now comes the litany of problems with the order. I didn't get the fries, neither salad had dressing with it. The strawberry frosty tasted like there was maybe one strawberry in the kitchen when it was prepared. In addition they gave me a small when I ordered a large but had entered the order as a small. It was barely pink in color and almost no strawberry flavor. I discover all this when I get back to our RV. Didn't check the order at the store because a downpour was beginning. Fortunately we had some salad dressing in our RV. I guess the emptiness of the parking lot at 5:30 on a Sunday night should have been a clue. read more

Horribly slow service. Forgot all sauces in the bag. We will never come back to this establishment.

Worst hamburger I have ever ate, fries taste like old grease. Will never spend my families money there again. BEWARE!!

Two weeks ago I wanted to get food and decided to do it through their app. I ordered it on the app around 9-9:15pm and I immediately drove the two miles over, only to wait at the order box in silence for five minutes, which I would understand if they were busy. There was only one car in the drive-thru, and they were already at the window when I pulled in. When someone finally came over the speaker, I informed them I had an order and they told me to pull up to the window. Fine. Awesome. I sit there for another five minute before the car that was already there when I pulled in finally got their stuff and left. I was then informed that they were out of liquid cheese for Baconator fries, and the mozzarella for the Italian Mozzarella burger. Okay, understandable, I can't fault them for that. I request for the girl at the window to cancel my order so I can get a refund, and she says I can do that on the app. Perfect! Except you can't if the restaurant has already processed your order as completed, which they had. I've now been attempting to contact corporate for two weeks to get a stupid $13.98 refund because I'm too petty to let this go. I should've trusted my husband when he said this restaurant always ran at their worst and just gone to the one further away instead. Just go to the one by Walmart and save yourself the trouble. I see why this location is rated so poorly now. read more

It has roaches don't go here and the inside closes at 4, they didn't have strawberry lemonade or frosted it's just not good there was dirt on the walls and the floors was dirty read more

The manager of this store , Crystal, is amazing. She's great with the customers and she does a fantastic job running this restaurant. I only wish more Wendy's were run this efficient. read more

No line at all and food took 30 minutes just for a chicken sandwich and baked potato then after waiting 20 minutes for the potato they said they didn't have any after I ordered. Easily worst wendy's i've been too read more

Lipstick on a pig! This Wendy's was recently renovated, but the service is still horrible. To call this fast food would be like nicknaming a snail lightning. They are pathetically slow and the staff shows little signs of ever having been taught customer service skills. read more

Ugggg....sometimes ya just gotta eat on the road. I asked for a simple Jr. Cheeseburger with mustard and onions. They weren't busy, so no clue why it took so long only to get a dried up slab of whatever with freaking mustard, onions, gross PICKLES and ketchup, all thrown haphazardly on a cold stale bun. I'm giving it 2 stars because they got my travel companion's orders correct. The staff was friendly enough, but what a donkey operation they got going on! read more

This is consistently the slowest Wendy's I have ever been to. I've never noticed an issue with quality but I have been in the drive thru line for more than 15 minutes on three separate occasions when I've stopped here read more

Got in line at around 7:40 today. The line was moving VERY slow and we got to the window at around 8pm. There was a sign on the speaker that said they were closing at 8pm, but you wouldn't know this before. The girl came on the speaker and said "Welcome to Wendy's, we are closed." We were there before 8pm! AND WAITED! If we are in line before 8 and you are closing at 8 which is much earlier than usual, then you should service those who were in line before.. This is the second bad experience I've had at this establishment. I will never go back to this Wendy's and I highly reccomend customers stay away! read more

This place is terrible. They take about 30 min per order and forgot my order as well. We waited at the end of the lot for them to bring the sandwich and they forgot that we were waiting for the sandwich. Terrible customer service. Don't go here, I don't know how they are in business read more

Horrible customer service. Asked for a receipt and was told "the machine is broken" and told to "move along". My food was wrong and the napkins they put in the bag were wet from something other than my food. I threw everything out and will never visit this location again. read more

We have always enjoyed Wendy's food no matter where we were. However, the fiasco today at the Richmond Hill, GA restaurant was truly disappointing! It's mind boggling that an order of only two sandwiches can be gotten so wrong. Especially when the drive-thru screen had it right. Then you order a bacon cheeseburger with no onion and no mayo and you get it with onion, mayo and NO BACON! So now the drive-thru line is long & you can't take it inside because the dining room is closed! We ended up exchanging sandwiches because hubby is allergic to mayo & onions! Won't stop there again. read more

This is the absolute slowest wendys in the world! I've been in this drive-thru for almost 40 minutes! Not happy and I am a resident here so it is always like this management definitely needs to do something about it read more

Unfortunately the food was terrible, first off there was no line at all and my food took forever. My chicken apple salad was disgusting. Rotten apples and dry chicken. I usually love Wendy's but I don't like this one. Will not be going there again. read more

I stopped here while traveling through... I won't be stopping again. The staff were nice but this is the only good thing I can say. Food served was cold. I ordered the baconator that came with only a few small bits of bacon. The restaurant dining area was filthy. See the picture. Almost every table was like this. I'd skip stopping here if I were you. read more

Wendy's - chairs and tables in a restaurant - Burgers Near Me - Richmond Hill, Georgia

I went through the drive-thru today around 12 p.m didn't have to wait long but they gave the wrong order and no receipt. All I ordered was a chili and cheese baked potato Jr cheese deluxe and a medium drink. When I got home I dang potato was chili and cheese fries. They need to stop hiring young people and hire people with experience or better yet just close the store down. read more

all of my friends have banned this location and now i see why. there was one car in the drive thru and the person over the intercom was not only rude but made me wait for damn near 10 min. to get my order while my child was screaming in the back seat. i haven't eaten all day and thought this would be a quick and easy meal, hell nah. it would have been longer but i drove away and just went to mcdonald's across the street. i worked fast food in HIGH SCHOOL. i know this job is not that damn hard. it would have been completely different if the worker was nice, but of course they weren't. honestly this place just needs to be shut down and something needs to be built in it's place, or the entire staff just needs to be fired and rehire people that are actually half decent workers. not asking for much, just wanted to place my order but couldn't even do that. absolutely pathetic and i will be reaching out to corporate to see if anything can be done regarding the attitude. read more

Doesn't look like much when you walk past, but I was practically dying of hunger so I popped in. But after this experience I wish I had died. The definition of a shit-hole. I got the Avocado BLT (#12)...there are no words. An easy burger gone wrong. The rest was good but they forgot my fucking avocado! They literally saw the ticket and said "Oh! An avocado BLT, how can I fuck this up?". They added everything else BUT the avocado. Also I got it spicy, and that shit was so wimpy my tongue was cooled by the chicken. Not much else to say but ignore this joint wherever you see it. You will be disappointed. Fries were alright though.. 2 stars. read more

Kids working here just laughing having a good old time. Our food was open in kids meal. At least the young girl was nice, the leader on shift, not so much. read more

Extremely slow. Took 15 mins to get our small $7 order, and there were only 2 other people in the restaurant. My husband's burger bun was stale and the fries were cold. Disappointing. We won't be returning. read more

Worst Wendy's in the world. Why does it take 29 minutes for 2 cars. And y'all want to get paid $25 dollars/hr. Shameful.

Amazing location! Great Management Team with Great Customer Service! The staff and Managers worked well together to ensure our order was fresh,correct and that we received it in a timely manner. I highly recommend this particular Wendy's you can tell they actually care about their customers and the type of service they receive. I also seen one of the Managers taking the temperatures of the food!! That is something I've never actually seen being done!! It let me know everything is being done to ensure food safety! Great job Wendy's!!! read more

Today. Please let me get my food today. Enough said. In a hurry - forget it. Stopped in off 95 and will never stop again - unless I need the sleep waiting for my meal. read more

Fast and very friendly service. They get my order right every time.

Very clean place. Cleanest bathroom of any other fast food Resturant I ever been to. So clean I had to write about it!!

This was by far the worst fast food experience I've ever had. I wouldn't return here if it was the only restaurant in the world. We stopped while returning from our family vacation. There was a line around the building in the Drive thru And about 3 people in front of us inside waiting on their to-go orders. My husband went to the restroom to change my daughters diaper (as we had been riding for about 4 hours) and returned because there was no changing table in the men's room (no big deal I'm used to this by now). I switched positions with my husband and headed to the bathroom. Low and behold no changing table there either. So I returned to the dining room where again no one was sitting. I carefully laid out my daughters changing pad and laid my daughter down and began to change her. About the time I was finished an older lady in line began yelling for a manager because she was offended that I was changing my daughter in the dining room. The manager quickly defused the situation and told the lady that she apologized that the restaurant didn't have a changing table. She got the old lady to calm down and then came over to me to apologize for the customer being out of hand and that she understood babies needed to be changed. She was doing good until she kindly gave me advice of where to change my daughter next time. I replied that there would never be another time. In tilt all we waited over 20 minutes for food that was wrong when we got it. I'm quite certain the Arby's, Taco Bell, KFC, McDonalds, and Waffle House all most likely have changing tables in their bathrooms and a much classier clientele. If you have a family I highly recommend AGAINST EVER stopping here. read more

Utterly disgusted with this visit. I swear the people who were working today weren't paying attention at all. Not only was I not given my total before driving up to the window, I was never given a receipt. When I was finally handed my food, I had only been given one of my drinks and had to wait for the cashier in the drive-thru to slowly prepare my drink. My total came out to around $19 for the new mozzarella burger meal, spicy chicken sandwich meal with baconator fries, two drinks, and a 6 piece spicy chicken nugget. Upon searching my bag, I was only given 2 medium overlooked fries, a regular chicken sandwich, and a poorly built burger with wilted greens that somehow made it on top of the bun. So now, I'm out $19 for an order that is mostly wrong and I have no way of proving that I ordered what I paid for. I'm not one to complain, as I have worked in a kitchen for over 5 years and I know what it's like to have a bad day, however, this is unacceptable and there needs to be a better system in their kitchen to catch these sort of mistakes. I will not be coming back here for quite some time, if ever. read more