I stopped going to this location about 20 years ago. I went in one day and there was trash piled up near the food prep area. And the manager was on the phone and had plastic gloves on. She hung up the phone and commenced to preparing food with those same gloves on. I left and haven't been back since!! read more

Fly in my grilled chicken sandwich!!! Calling health department tomorrow!!!! I went back to the store all the manager said I'm sorry! Wtf is wrong with these people! read more

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Sooooo incredibly slow and so dirty! This is definitely one of the worst Wendy's I have ever encountered and do not recommend even if it is the only thing open read more

the fat manager lady was extremely rude and yelling that I didn't order what I did even tho I had a receipt and THE BAGS with none of the food in it. its a wendys and it's not that hard just to read something and give me the food I ordered. read more

I went to pick up an order and they told me they didnt have it even though I had paid and everything. The lady gave me so much attitude

You would think after years of bad reviews of this location, corporate or management would do something. I guess going broke is their business model. I went in with my mom and ordered the simplest thing. 2 number 1's medium. I got a large cup, mom got a medium. Didn't get a receipt. Had to do the math in my head to tell the cashier she was wrong, and she copped attitude with me while the cooks and drive thru person were flirting and tickling her while she was laughing at the top of her lungs and playfully slapping them, then totally ignoring me. I also was wondering what was supposed to be in the case next to the register. Cookies? Toys for kids? I had no idea because they were just empty. Went over to fill our drinks, and 1 machine was down, and the other had exactly 2 selections of beverages that were not "NOT AVAILABLE". On the counter in between the machines, where there are supposed to be napkins, cup lids, straws, and ketchup. NOTHING. Not a single thing except for two dirty upside down trays. They called our order and one was correct, the other, instead of a burger, was a chicken sandwich with bacon on it. I went to the counter to tell them they got the order wrong and NO ONE was in sight. I had to call out to the back, and when the cashier came back, I explained what the problem was, and she went through a pile of receipts next to the register and said, "That's what you ordered." I said "that's not what I ordered, I ordered two number 1's but you didn't give me a receipt so I can't see what you rang up." She then said in a voice with serious attitude, "well that's what you told me!" and grabbed the wrong order and walked away. Two minutes later she came back and just flung the bag with the burger on the counter and walked away to gossip with her fellow employees. I went back to the table and ate with my mom, but with the commotion and yelling and laughing and screaming from the kitchen, I couldn't even have a conversation with my mom it was so loud. Not to mention the amount of flies buzzing around this dining room. At least 4-5 kept landing on our table. DISGUSTING. This was a Saturday afternoon, and the place was DEAD. Plenty of time to stop the yapping, get the order straight, and fill the damn napkins, cup lids, and ketchup. I'm emailing corporate because this place deserves to be dead on a Saturday afternoon. If this location is franchised, the owner should be forced out by corporate, and a new owner put in place. If not that, they should just shut it down. Total embarrassment. read more

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Coming out of surgery all I wanted was a baconator meal and spicy nuggets. Staff was very rude and messed up my order. Definitely avoid this location read more

I'll put 0 stars if I could, but Yelp won't allow.. Right when I pulled up into the driveway, the person taking my order was rude not only answering my question of whether the item that was flashing on the menu was available but also her tone and responses were very quick and brief as if she didn't even want to be there... I was still courteous and said thank you etc to her but just customer service like this makes you wonder if you're ever willing to go to this location ever again.. Also my drink was way overfilled and they didn't even have the decency to wipe it before handing it over... read more

Literally worst wendy ever. I wouldn't come here if I had a choice. The manager is the worse part. Such a toxic environment for people to work in..she seems like she hates her job but can't get another job anywhere else. Customer service doesn't exist in her vocabulary. I feel bad for the people working here. Hope wendy get rid of her soon. read more

The manager on duty is a deplorable excuse of a human being I go to this restaurant on a daily basis and order breakfast this morning I pulled up on my bicycle due to the fact that I had items with me and hadn't punched into work yet and did not want to leave my bicycle unattended outside and got screamed at by the manager who sees me come in and buy food from them on a daily basis and treat them with respect and dignity and all I got was treated like absolute dog crap thanks a lot will not be returning to this location ever again... read more

Ordered a chili with extra EXTRA crackers, a baked potato, and a plain bacon cheeseburger with fries and a cheese sauce. Sauce was great but needed about 3x more. Burger was meh and fries fine. Chili and potato I can't report on bc I got zero crackers or silverware to eat, so. Yeah. read more

All in all this is a pretty good Wendy's restaurant. The food that I've gotten there has always been good. The fries are hot and the hamburgers are fresh. I usually tell them to leave one or more of the hamburger toppings off of my sandwich and I always receive the hamburgers that I order there exactly the way I order them. I usually go with the meal combos that they have there and the amount of food you get for the price makes it a pretty good value for the money. The dining room has plenty of seating and the atmosphere in the dining area is always comfortable, never too cold or too hot. The employees working behind the counter seem pretty efficient and they are always pretty knowledgeable about current promotions and specials that are going on. They are very on top of things and they do their jobs well. The parking lot is a good size so parking is never a problem. I'd recommend this location to others. read more

worst wendys in america dont ever go here. They take over 30 minutes for 1 order

This is the worst Wendy's ever, it says they close at 2am and for weeks now I been there past 10pm they are closed. Last Saturday I was there little before 10pm and they were closed, the next day I happen to order some food and asked them what time are they open till, the person in the windows said 2am. And he is not a manager and wouldn't know why they were closing so early for the past few weeks. Also a few weeks ago they were out of fries, cool it happens but I have placed my order online on my lunch break and went to pick up my food. When I got there they asked me if I still wanted my order since they are out of fries and I said yes to whatever they have from my order, they gave me the rest of the food but have never removed the charger for my fries. So unprofessional, you are out of something and won't even remove it from my bill? The same week I was there to get food a few different times, different days and they were out of fries, for at least a week. Around the same time they were out of Coca Cola fountain drink. It is always something wrong with this location. A bunch of kids who are unprofessional work there as well. I want to know what is the manager doing ? Writing my comment it looks like I eat there a bit too often, but that , McDonald's or Popeyes are the only food stores I can get food quickly on my lunch break. I do don't recommend wasting your time on getting food here, they will most likely be out of something from your order list if they are even open. read more

For the love you of god don't ever order here they are way too terrible at their job orders are never complete I order a spicy nuggets that were old and cold spicy chicken sandwich combo that needs to come with my chili and soda never came plus when u call the place to report the order there's a woman that is disrespectful to u that she needs to be fired form job idk if she loses her job I'll be celebrating if she's gone that bad and they don't care about their job at all they suck A$$ they need new people or get the place just down if they don't progress it's been 11 years ordering them I don't have a car so the only place I like eating since my child hood read more

Don't care about covid or anything this restaurant in randolph, ma consistently sucks. Very rarely do they get orders right. The customer service is brutally rude. Management is a hot mess. This store just got remodeled but the employees still struggle to get things right. They closed the dining room also and it's mid June 2021. This place is just a hot mess. My buddy who lives in Quincy says the Quincy one is really good. It's a shame we haven't had good management in this one in over 3 years read more

Bug infestation! The entire inside is covered with gnats. The walls, ceilings, you couldn't even see the paint, it's covered in bugs. DO NOT EAT THERE! This place needs to be shut down by the health department, STAT! We ran out. read more

Went thru the drive thru today Service was friendly I asked for advice on what to get and went with the Gouda burger . The burger looked exquisite but it was not for me . It came out relatively fast . The burger has bacon , veggies , cheese , on a brioche bun . read more

I have been here in the past and I get the same behavior. The lady was sassy and rude when I asked for 3 honey mustards I got one. When I walked up and asked for 2 more she threw them at me. When I opened up my cheeseburger there was no cheese and there were flys on my cheeseburger. And I got a large cup can I get a small cup she charged me for her mistake. But there was one nice man cleaning and organizing if he was just here I would give this a five star. read more

My go to place for food even it's been awhile you get what you pay for price are right

Its been a long time coming im finally writing this review. Ive lived in this town all my life and have been to this wendy's since I was a kid. I will not bash the workers or mangers because honestly the current service is a huge reflection on corporate neglect. Most of these are everyday members of our community trying to do the best with what they are given, which isnt much. Poor customer service and attitude is a reflection of both poor working conditions and training/ poor management. Now with the advancement of society from when i was a kid there is a noticeable difference in quality with delivery services now available. Since covid has started I would order from here a bunch of times and every single time my order has been severely botched. I often wonder if they purposely train there staff to NOT hand out any sauces in delivery orders, because i never get any. but i often have missing or incorrect orders. whenever i do go in person it is a huge line. however my inperson orders tend to usually be correct, once in a blue moon there is an in-person issue. However you can tell that the staff is a horrible combination or over worked, and under trained. proper organization, training and staffing would improve the quality of this place, and i am less inclined to place the blame on the staff and more so on corporate who neglects to make the effort to improve the work quality of the workers which im sure will improve the quality of the service. read more

Horrible service no matter who is at the Drive thru window! Why is my Chili filled with squared meat? Why are there no beans? They recently remodeled to still be one of the worst Wendy's in Massachusetts!! Waste of $2 read more

Lots of complaints about the place being dirty. I've only encountered that once. This is a very busy Wendy's and I'm sure they do their best. They definitely can make their burgers/sandwiches with a little more care. Last time going there after ordering a chicken sandwich I literally has tomatoes that were soggy and the white end of the lettuce that was so hard you couldn't even bite it. I always encounter nice people at the drive-thru and counter. They should really step it up...it would be sad to see it close now that Popeye's is in town. I love getting my frosty's in the summer! read more

Prob one of the worst Wendy's I've ever been to. Smh Although the young girl that took the order was nice, it was Slow service and bad food. Ordered a biggie bag that included dry fries and a bacon burger with 1 slice of bacon and a nasty after taste, Thankfully, the nuggets made up for both the sandwich and fries. Wouldn't eat here again even on my drunkest night smh read more

I don't know what happened to the old Yelp listing of this Wendy's, but it just is GONE. I haven't been to the Randolph Wendy's in a while, but boy, I really don't like it. I can say they have a good parking lot, a fine location, and pretty good food. Want customer service? Don't bother. I specifically remember visiting this restaurant on one of the first time I ever came, and they did not honor a sign posted on their drive thru speaker, for something free if they didn't suggest something, but they did not honor it, and told me that sign wasn't up anymore. WRONG. Plus, I've had this issue at other Wendy's, as well as this location that the prices on the menu board are not the same as the ones I paid, that my receipt read. This location is also in DESPERATE need of remodeling. It's very old and not very clean. Also, don't even try the drive thru, it doesn't move nearly as fast as other fast food restaurants, and is much more busy (which is understandable, since the closest Wendy's is in Stoughton). Overall, 2 star Wendy's. UPDATE: 9/30: This Wendy's is brand new and recently redone. Unfortunately, nothing has changed. I just waited 15 minutes at the drive thru and the staff were not able to print me a receipt which is not right. Ended up waiting an additional 4 minutes for the manager to reprint what the staff threw out. Yikes. The Brockton location on Oak Street is just much better. Go there. read more

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This is one dirty nasty Wendy's. If the outside of a restaurant is dirty imagine what the inside looks like. This restaurant is DIRTY! Dirty behind the counter as well as the dinning room. The Windows is the foyer are filthy. I blame management; management needs to come out the office and the back and guess what; manage! How is it possible the Downtown Boston Wendy's is 10x busier and 20x cleaner. Somebody at the Randolph Board of Health must be getting a kickback in order to allow this location to operate on such filth. Not to mention the flies flying all over, the ice machine never has ice, and there is never ketchup. Wendy's Cooperate should've ashamed to call this a Wendy's. Go around the corner to s clean well managed McDonalds! read more

I wish there was an option to not give a star at all. This place was awful first thing in hygiene is to wear gloves when you're cooking food. There were only two people who wore gloves. The cashier and the girl on the table. None of the guys had on gloves. One of the guys took buns in his bare hands and put them in the burner while looking me directly in the face. Then an older man can from the back with chicken patties and took them out the bag with his bare hands and put them into the fryer. Oh it gets better, the guy on fries scooping fries into boxes and some of them are falling back into the bin because the box is full with no gloves so their touching his bare skin; hair and all. PLEASE DON'T EAT HERE!!! Where are the health inspectors when you need them. I don't want to see anyone lose their jobs, but this place is in need of new management and some employee training read more

I wish I could leave zero stars! I use to be a Wendy's fan prior to this experience, but now I am furious. Not only was the service awful at this location and the ketchup was empty, no forks, dirty tables and the place should probably have a visit from a health inspector, but they don't have any changing tables (in the men's or the women's room) and they really don't care. You advertise children's meals, but you don't have a place for them to relieve themselves?? They don't care that a dirty poop diaper was changed where you probably touched your hands in this bathroom. They were also extremely disrespectful to my elderly in-laws. There are so many options nearby, McDonalds across the street, etc. I will never return to this location and I'm turned off of Wendy's overall after this experience. read more

Fucked up my food twice and then still forgot my French fries I love Wendy's but this one sucks

I get small mistakes happen but in my recent visit they: gave me the wrong kind of burger, forgot an item, and didn't give me my receipt so I didn't notice til I checked my credit card statement they charged me for someone else's order (A 4for4 doesn't cost nine dollars..) read more

I ordered a 10 piece spicy nugget they only gave me 6 and the line is so slow that it's not even worth going back to fix it

Horrible just like all the others in MA. But this time, after paying for these horrible burgers, they paid my change back in pennies. 36 of them. They claimed that's all they had. Just pennies!! CLOSE THEM DOWN!! read more

Walked into Wendy's and noticed the cool new touch screen menus. Don't bother wasting your time. I spent 4 minutes creating my families order just receive an error message saying our order could not be completed. Staff never once asked if we needed assistance because the were having too much fun taking and joking with each other behind the counter. FYI: it was Sunday and no other customers. After placing our order at the register we had to ask for my sons kids meal cup and then proceeded to the self serve beverage machine. My kid loves regular Sprite which the machine said unavailable. His next choice was Hi-C fruit punch which was also in available. Finally he choose Fanta orange, and guess what... also UNAVAILABLE. The tables could have been wiped down so my wife took the opportunity to use napkins and water. I completely understand when places like this are busy they can't attend to everything but they literally had NO costumers. I don't care for fast food but always choose Wendy's because it does taste more fresh than other chains. The GM really needs to get the team on point here. read more

Wendy's - the outside of the restaurant - Burgers Near Me - Randolph, Massachusetts

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this is by far the worst wendy's, i work in the area and come here every so often. each and every single time i order from here they mess up something, they give me wrong sizes every time, they ignore requests and literally just throw whatever they want in the bag, don't ever go here it's literally just a waste of your time and money. read more

This place is amazing. They have AMAZING bacon burgers that are out of this WORLD! it has greater quality in style and fashionable dècor!

This place sucks. Today they had someone in the drive through asking a thousand questions about large, drink or large meal, do I want the meal or the sandwich, what size fries, what size drink? I said can I have an x MEAL LARGE WITH A COKE! You'd have thought I asked for her thoughts on the Spanish Inquisition. I drove away. No chance they were going to get my order right. read more

Do not go. Do not. I could write a novel with all of my reasons why, but I will keep it rather simple: 1-My friend and I went in and ordered probably the most simple things on the menu (cheeseburgers and fries). We waited over 20 minutes for our food. 2-The customer service was deplorable. There was 1 girl at the register with a line nearly out the door. It did not seem to phase her or stress her out, because she had the same miserable demeanor the entire time (and we were there for 20 minutes, so I had the chance to do a lot of observing). I'm sure that was a lot of pressure on her to be alone up front, but she had zero personality. I don't expect bells and whistles, but a "Hello" and "Your total is (blank)" and maybe a "Have a nice day" are the bare minimum. An elderly man was eating with his wife, and went back in line to order them Frosty's. He waited in the line for nearly 10 minutes only to get to the front and be told they did not have them. She was so rude and expressed zero empathy and the poor elderly man was just crushed and she did not even care. That broke my heart more than the fact that I stood there for 20 minutes waiting for a cheeseburger. I realize there's nothing you can do about the machine being broken, but a simple "I'm sorry" can go a long way. So can a smile. So can some type of personality, but hey what do I know? read more

While, I'll I had was the chocolate Frosty (it was yummy) the kids had the usual fair of Burgers, Fries and Chilli which was all cooked and topped to their approval. The food was delivered extremely fast on was pipping hot. Counter help was nice and polite even when the kids could not make up their minds they just smiled and said take your time. Would go here again if we are in Randolph. read more

This is the worse Wendy's. Waited in a drive thru for 45 min only for the local police to pull up and say they are closed. Was one of many cars.. bad service. read more

Was told at the drive thru that they ran out of beef. "Say what? "...isn't this the place that had the "where's the beef " commercials? You lost a customer read more