Came up to the drive-through behind another car sat behind him for about five minutes and he was just sitting there too, then finally waited for my turn and I sat there at the speaker for 10 minutes. No one greeted me, said hold on a second or anything. So I ended up leaving and driving around just to see someone just standing at the window doing absolutely nothing. And after I pulled off, I called the store just for them to not answer the phone. Which seems to be a pattern, considering the other reviews say the same thing. I was late to work for absolutely nothing. Smh hire better people that actually want to work. And it was 4 o'clock in the afternoon so there's absolutely no excuse. read more

Omg i just left there on thursday 23rd @ 820pm. I ordered 2 bacon double and a small fry. We waited in line for like 15min. When we finally got our food...i was eating my burger and it smelled funny. It was sour... omg....i cant believe that. Im praying that I dont get sick "crying" read more

Slow, unconcerned, unmotivated. If you want your 'fast food' in under and hour do not come here.

This location is ran by alot of younger people with a huge lack of customer service skills. Everytime you visit the people act like they don't want to be bothered like they aren't working in an establishment where they need to interact with people. They are constantly out of basic items as well. But overall it's the lack of the cashiers even responding when you simply say "hello", "thank you" or have a "good day". They really need to do better. read more

Okay Wendy's in Pooler, GA. Counter employee was friendly, but lacked knowledge of some menu options (should try at least try unusual nugget dipping sauces or ask another employee to be knowledgeable for customer questions, versus just saying "don't know, never tried it"). Restaurant was clean. Tables were open for inside seating. Self-serve drink machine in service. Drive thru was packed, but inside service was quick. The bacon double stack looks nothing like in the commercial; more like bacon smooshed burger. Fries and nuggets not that warm. So lacking in food quality. Tasted good, but kind of cold. read more

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Wendy's at lunchtime is typically hit or miss. I swung by the drive-thru to grab a late lunch and while there was a long line, it moved pretty quickly. The gentleman on the intercom was very pleasant. I ordered the $5 bag - JCB, nuggets and fries. Between placing my order and pulling to the second window I waited maybe 2-3 minutes. My food was hot - you could tell nothing was sitting under a warmer! My fries were amazing. Honestly, the best Wendy's fries I've ever eaten. Great job Pooler Wendy's! read more

The only reason this store received 3 stars was the excellent customer service Jayla and Zach gave. The store is slow as molasses but they made sure I was happy. It's surprisingly a joy that you see these 2 young people with great manners. But if it was not for them I would give this store a minus 1. Terrible so very slow cold fries but Jayla fixed that also. I'm very impressed with those two. read more

I ordered a spicy asiago chicken sandwich and the ghost pepper chicken sandwich through the drive thru. I asked for no tomatoes or lettuce on the asiago. On my receipt they got everything right. Once I got home, I saw that the asiago was ice cold, with wilted lettuce, a soggy tomato, and day old crumbs of burnt bacon on it. The ghost pepper sandwich had bacon on it which is not included, and was a bad surprise as I do not eat pork! The service was terrible, and slow. The people are lazy and I'm disappointed this is the only Wendys in town. Will not be going there and do not recommend them at all. read more

I'm not typically a fast food eater but I decided to try this Wendy's one more time ( my first experience was mediocre). The drive through was full and backed up so I went in to order carry out. As I stood at the counter a few folks came in to return food items that failed to meet their expectations. I ordered a large strawberry frostie and a chicken ranch wrap. They had no large cups so they gave me two cups but never advised me of this until they handed them to me. Both cups were given to me overflowing with the lids unsecured. I had strawberry frostie all over everything in car. The wrap came with no ranch on it or in the bag. I felt like I was being handed slop by people who really couldn't any less. read more

Wendy's - Wendy' chicken ranch wrap - Fast Food Near Me - Pooler, Georgia

Zero stars !! Do not waste your time coming here. Had to call the store literally to tell them to answer the drive-thru. Wait times are extremely long....bypass this Wendys by ALL means ! read more

I swear on everything that I possibly can that if this Wendy's location EVER got an order or charges correct that Jesus himself would come down from Heaven and begin the rapture. That's unfortunate, because if that were the deciding factor then it would never happen. After at least a dozen visits since they opened this location they finally get some of my time for a review, because this time they really messed up. They didn't put a toy in the happy meal for a little girl that was so excited for it, they didn't put bacon on my burger for an American who was really craving a bacon burger and they did put bacon on a baked potato for somebody who explicitly requested no bacon. The French fries taste like they took a day trip floating down the great Salt Lake. 80% of the time the customer service here is nonexistent. If I were a betting man I would say the franchise owner for this Wendy's is also the owner of the Pooler Starbucks. They both equally don't give a crap about timeliness, customer service, quality (which is ironic because they have a whole BS phrase mounted to the building "secret ingredient"). Helen Keller would be a better hiring manager than whoever they currently have doing it there. Please keep in mind that I do realize that this is fast food and my expectations are low and realistic. That's how terrible this brand new building operates as a food source. read more

I ordered online twice thinking things would be different either way the driver is stealing food from the order or Wendy's is just pisspoor with the order. I'm done with this place!! read more

Purchased 5 for $5 the food cold, Fries were old and had to request new fries the were gross! The drink station was filthy and Women's restroom was disgusting! It's a shame it looks new but run poorly! Clearly management doesn't take pride in their store, it shows all around! They should read their reviews! read more

PATHETIC!!! Waited in line then was told could not be served cause cashier was going on break!! What kind of management is this!! Manger and cashier should be fired right now!! read more

We visited the Wendy's on Pooler Rd in Savannah Ga tonight I ordered a chili cheese fries with the chili on the side so they would not be soggy when I got back to the hotel, (chili was on the fries) my husband ordered a lg chili and received 2 packs of crackers & a jr bacon cheese burger plain. (It was not plain) I called the restaurant many times and let it ring until It hung up on me automatically from 8:36-8:51pm someone answered the phone I could not tell if it was a man or woman. Told them what had happened and asked if someone could deliver the food to us. We have driven all day from Richmond Virginia to here. Asked what could be done for us, was told we could come back to the restaurant and they would make it right. I told them that was not going to happen. It was late, I'm not from here and all I wanted was some decent food and to go to bed. I was told there was nothing that could be done. Asked for the district managers number and name to complain. I was told to Google it. They were not allowed to tell who the DM was or how to contact them. I asked for the employees name and was hung up on. I am attaching pictures of the calls I made. This is not acceptable for a customer based service facility. I am very unhappy with the rudeness , food and service from that restaurant. We do not live around here so I do not want a meal replaced at that restaurant. I wouldn't be going back anyway. read more

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I would like to give a huge shout out to Naleria. I went through two drive thrus to try and get breakfast and left both based on their customer service (or the lack there of). Decided to try one more so I decided Wendy's. I was very happy that I did. From her very first greeting she was very polite and did everything with a smile. Sometimes someone just needs a friendly face to turn their day around. You definitely did that for me. She was such a blessing. So THANK YOU Naleria for your hard work and a smile especially when NOBODY wants to be at work that early in the morning! read more

Absolute rudest people ever, always at drive thru in the mornings. I mean really nasty attitudes almost every visit.

This Wendy's is horrible. When they first opened, they were quick and accurate. Now, if you go through the drive-thru, they do an order about every 5 minutes. You are lucky to get your order right and that's only after waiting a half hour to get it. read more

Somebody come and take control of this restaurant please! Pull in tonight to order dinner and we were told that they only have chicken nuggets and French fries! How is a burger joint out of burgers? Not the first time this location has been out of something that should be a staple. read more

Best Wendy's I've ever been to. The customer service was fantastic. I think all Wendy's can learn from this location. All our food was made properly with fresh ingredients. The workers were pleasant and happy to grab extra sauce for us. read more

I understand the shortage but if you're working the register and mobile orders. You don't stand there questioning everyone about what you're supposed to be doing. Multitask and get the orders together. Not only that acknowledgment goes a long way. Maybe if y'all greet the customers and let them know it'll be a moment there wouldn't be so much misunderstandings or order mixups. But we know the long wait times will continue and the lack of customer service will continue to be blamed on the "pandemic". read more

I know a lot of people complain about this location. And in the beginning. It was bad. But I'm the past month or so, my order has been correct, fast and hot. read more

Worst customer service, closes without notice. The posted operation hours must be a goal that are trying to reach and failing.

Every time I have gone here service is extremely slow and attitude from staff is awful. We waited 45mins on line, 15 of them were just sitting at the speaker with no one coming to take our order. Employee was rude when we finally did speak with one. Handed us a drink with the lid not closed all the way so it spilled all in our truck when he handed it to us, then gave us an attitude when we told him and asked for napkins. read more

Wendy's on pooler Parkway by lowe's is the sorriest fucking wendy's every. They close the inside early and seems like the Drive through as well .I should not have to wait for 30 minutes at the speaker read more

Poor service took 30 or more minutes to get our food. Rude workers overall do not recommend

I live on Biggie bags and frostys, so naturally when I'm hungry on the road I always hit a Wendy's. This was a different experience, me being a Wendy's regular, I knew exactly what I wanted. Management thought differently and proceeded to give me an additional 30 minutes to really think about. With my mind already set on Wendy's, I decided to wait it out. In the middle of my order, I was told to "wait a minute" like I hadn't already been there for 30 minutes. Finally my food was ready only to missing multiple items from my order. Overall, food was still good but the customer service really lacked. Let's shift the focus of this store back to our Wendy's mission statement "To deliver superior quality products and services for our customers and communities through leadership, innovation and partnerships." read more

Wendy's - a hand holding a pink cup with a red straw - Fast Food Near Me - Pooler, Georgia

If you have all day to wait this is the place for you. I have never in my life been to a Wendy's as bad as this one. The drive through always has a ridiculous line so we decided to go inside. We waited over a half hour to get our order take. - there was one guy taking orders and filling them. And no one looked like they were in any kind of hurry. It is really hard to fathom how bad this place is and they don't seem to really care either. I love Wendy's so it makes me very sad but I would drive wayyyy out of my way not to visit this location ever again. It is the worst. read more

Don't have any food on their menu. 30+ minute wait with 1 car in front of you. Worst service I've ever seen at a drive-thru. Literally chose to leave once getting to the window to order. Awful. read more

This place is an abomination, especially at night. I don't have the paragraphs to discuss how awful this experience was but it started with me ordering online for a pick up. And of course the place is locked tight at 7 PM. There seem to be 10 people working there all wandering around, nobody knows anything and nobody cares and the manager was just plain nasty to me. I have deleted the app and will never ever ever go to this Wendy's again, and suggest until they get under new management, you do the same... read more

I have never in my life posted a review of a restaurant before, but this Wendy's has such poor service that I needed to post about it. I have been to this wendy's 4 times. the FASTEST I have ever been served was 21 minutes. I truly don't know why the service is so slow here. It's unbearably awful. read more

if I could give zero stars I would. the wait times are extremely long!!! I had to wait almost an hour because once you get in line, you're unable to get out because of the cones blocking you in. no customer service skills. It seems as though gossiping is number 1 priority around there. 5 people standing in one location and I'm waiting for a simple order. This location sucks. Do better! read more

If I could give 0 stars I would. This is THE WORST WENDYS IN AMERICA! Idk how they're even open! These workers are running the restaurant down to the dirt. I feel bad for the owner but then again DO BETTER WITH CHOOSING YOUR WORKERS. Took us OVER AN HOUR just to order. I got here at 9:55 & it is currently 10:49pm & I still haven't ordered!!! We're just sitting here at the mic. Sadly, I'm doing a DoorDash delivery because if i wasn't I would of left 40 mins ago!! read more

Wendy's - a view of a car's interior at night - Fast Food Near Me - Pooler, Georgia

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Absolutely ridiculous. "Only accepting mobile orders" barked through the speaker in the drive through. Not busy at all, still refused to take our order. read more

Absolutely the worst customer service I've ever received from any restaurant!! I know many businesses are very short staffed . My family and I waited for 30-35 minutes in the line only to be told when were were next customers to order that we can't take you order.. This happened at 8:42 pm on Thursday 9/9/21. Rude and so inconsiderate for all of us in the line. He actually didn't care one bit about any of us and said we can't take any more orders because we're clocking out. I will never not Will anyone in my family go to this restaurant again. This is the only review I've ever done. I hate talking bad about businesses and always support local. I feel sorry for this owner because his restaurant is going down so fast it's crazy! read more

To be honest. The managers there suck. They don't care about their employees and make the food pretty sloppily in a bad day. Working there is very stressful everyday. people don't want to work. Most people really don't get breaks. And those headsets suck. We can't hear anything through them most of the time and the beeping gives people headaches. When we tell managers how we feel they get mad and act like we do something wrong. If people don't have rides to work managers complain although most people there are 15/16 and don't have cars(obviously). Although a couple good managers will try and come and get you. The atmosphere of being back there when horrible managers are there is like fucking sad because nobody wants to work with bad managers and their attitudes cause you to have attitudes. That's pretty much all i have to say. Customers i'm sorry if you've waited for you're food for 30+ minutes. We really are stressed back there and MOST of us are doing the best we can. Thank you read more

This is a great Wendy's restaurant. Employees are friendly and helpful. Service was efficient and food was tasty.

If you want to micro manage the staff your self come here! There isn't one thing this location can get right Ex: salad with no croutons or dressing, salad without chicken or dressing, cold nuggets & hot fries. If you have time, check out the location near downtown Savannah by the local housing developments. Better service and food!! read more