bro i walked in the bathroom and there damn rat in that god damn bathroom and that shi stank. i waited 30 minutes for a large fry! this is craziness. i was also told by an unknown source that jordan carter was supposed to have a meal there but... it was never there read more

Wendy's - RAT IN THE BATHROOM - Fast Food Near Me - Naples, Florida

Couldn't even review the food because we couldn't pull the worker from their phone. Once they finally sauntered over to us, she shook her head that we were using a coupon and not using the kiosk. She never hung up from her phone call, so we left and went to another establishment for food. This is not the first instance at this particular establishment, service is horrible. read more

It's so sad the ways this restaurant is run , the cashier was so rude and unprofessional, I mean it doesn't take a lot to be respectful to other specially if is a customer, the burger was really bad it tasted spoiled, my last visit it was ok but this one was my last visit to Wendy's . Do your customers a favor and close this locations . Thank you. read more

Don't come here if you don't want to be made to feel like an idiot for not studying the menu. Went through the drive through and I personally have never been to Wendy's. The lady was so rude and was very obviously distracted but obviously I can't see that she isn't talking to me so I was already confused. Then I asked to order a regular cheese burger and she was like you mean the Dave's whatever. Like yeah you work here I don't. Then I ordered two HAMBURGERS and she said so the same thing. I said no two without cheese she said they all come with cheese hon in literally the snarkiest tone. I was like yeah sure whatever. She was so mean and when I pulled up to the window to get my food she wasn't paying attention to me and handed me my frosty at a weird angle and it almost fell. Then I had to pull up to wait for my food and the lady that came out and handed it to me was an absolute angel. Please make sure your employees know how to talk to people because the first interaction made me want to cry. read more

This is the worst wendeys I've ever been to in my entire life, the whole staff including the manager will go out of there way to ensure you have a terrible experience, if I where the owner I would clear staff and start from scratch asap. Terrible. read more

Didn't have half the menu, and said that items on there website they didn't have on there menu. Gave me a frosty that tasted terrible just to find out it went bad 5 minutes from the place. Never going back! read more

Wendy's - Classic Chocolate Frosty - Fast Food Near Me - Naples, Florida

The girl was deaf she couldn't hear a single f*cking thing when I was talking to her and she was so unprofessional. Go to another location

Just came by for lunch and waited 20 mins in drive thru. No big deal, I never eat out for lunch anyway so I waited. I got my food and no receipt. Which I didn't mind because I would have thrown it away anyway. I ate the sandwich in my car and waiting at a light I opened the baked potato container and found a bug- with legs and all. I drove back and walked inside. There was a young woman in the dining area and I asked her to get a manager. She looked confused, blank faced and just not responsive. She proceeded to call someone and point to me from wherever the manager was standing. The manager comes out and utters maybe two words (that was it for his appearance, he disappeared and did not come back). Another staff member appears near the register area and starts speaking with the first staff member I spoke to. They were talking in another language and laughing right in front of me. So unprofessional. The staff was not apologetic at all. They did ask if I wanted another one and I said no, just a refund- which follows with more comments and laughter. After a few minutes they came back with $1 and some change. I didn't think to ask for a refund on the whole order. Unbelievable. I wouldn't have posted anything had they been empathetic or at least acknowledged the situation. Very odd situation. I am editing this review to add that the first very unresponsive staff member stated that the potato comes like that... Mind you she hadn't even looked at it. I have never seen a potato with a head and legs. Just saying. At least he was well done. read more

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Great special. Double Stack for $1 Tasty. Hot. Great value. Good until late March 2018 read more

Wendy's - Fast Food Near Me - Naples, Florida

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Manager Shawn is gone! So, back to the same old biz, typical "fast" food joint... poor English speaking cashier, wait, orders incorrect, wait again while fries sit and get cold, wait again... The place needs renovating, serious, heck, knock it down and start from scratch. There's a reason why Macs across the street is always busy. read more

Ordered and received breakfast sandwich #9... Took a bite then looked down and to my surprise found mold on the bread. Wanted to gag and didn't finish meal. Highly disappointed. read more

Wendy's - Classic Bacon, Egg & Cheese Sandwich Combo - Fast Food Near Me - Naples, Florida

This business is a joke. They seem to be closed more than they're open. Now they're closed for an entire week for Easter. Thankfully there is a reliable McDonald's across the street. read more

This is one of the worst Wendy's I have ever been to when we walked in I should've walked out the lobby was in dirty. I've ordered my food it was stone-cold I should've brought it back but I didn't on my gosh don't even get me started on the bathrooms ewwwwww and the staff didn't even want to serve people they just had that look about them that they didn't want to be there it was disgusting I would not recommend this Wendy's yuck. Should've went to McDonald's Where is the health department when you need them? read more

Wendy's - Fast Food Near Me - Naples, Florida

April 13 me my wife and 2 daughters passed through. Only 2 of us ordered. My daughter and I who ate also vomited with in an hour later. Please let me know if you to got sick on this day. read more

Everything everyone wrote dead on. Worst service . Girl taking order cut is off and would not add any other items. Neither girl at either window would even greet us or lean over to meet me half way with drink. Seriously bad staff. read more

Not my favorite Wendy's location but the food is still always great. Not like, wagyu "I personally massaged this cow since birth" beef, but definitely my favorite amongst the fast food burger joints. I hope you're not reading this, Ronald. My beef here (haha, beef) is with the service. I'll admit, some blame can be placed on me here. There have been multiple times when Ive stopped in for a quick, light, on the go lunch. My go-to is the double stack. Value menu, quick, four bites and you can finish your day sandwich. Recently, and not the first time admittedly, I asked for a double cheeseburger. Then I get my receipt and my meal is near $6 when I was aiming for $2. They ordered me a Dave's Double which is honestly my favorite thing there but puts me in a coma. Fair. I said the wrong thing. That's not where my problem lies. My problem lies with when I told the cashier I'd made a mistake, she looked me in the face, shrugged, and said, "Well, I already sent that though..." It was SECONDS! The lady who took my order, whom I'm sure is a fantastic mother, could've just looked over her right shoulder and cancelled it. But, in a hurry to get back to work, I just nodded and got a sarcastic "Mmhrmm." This interaction just struck a wrong cord with me. Customer service should be the number one priority which I definitely didn't feel here despite being the only person in line. I'll be back of course. Won't judge the food on one poor experience. Plus the bathrooms are usually pretty clean. Mmhrmm. read more

Went to get drive thru and I was highly impressed! The lady Valerie was great with her customer service and it's been a long time since a fast food joint got my order right. I did ask for lemonade half water but got regular. Other than that everything was correct. read more

in all my years of going threw drive threw i have never experienced more horrible service then i did today. I went to wendy's today and i normally have a good experience there, but today was much more different. So i pulled up to the drive threw and it was silent. I said "Hello?" and no response then about a minute later i said "hello?" again and same think there was no response, then i said "hello" a third time and instead of nicely "hold on one second" then middle aged was being incredibly rude by saying " oh i can hear you ur on a sensor" and " do you do this to all the drive threws" and "oh just let me do my job" all in a rude tone of of voice. all i wanted was to order my food but i guess saying "hello?" when there is no one taking my order is considered according to the drive threw man. I was shocked for him to talk to me like that when all i want was to order some food. read more

This is the worsts Wendy's I've ever been to. Dirty, loooooooooooooong wait, rude service and sub par food. Anywhere else would be better. Send a wrecking ball through this location to make room for a proctologist or something useful. Please! read more

Worst service I've ever had at a fast food restaurant I understand this is not supposed to be a 5 star dining experience Person who took my order apparently was the manager he seem to be having a very bad day because he's very rude to everyone literally throws things around including the bag of food he throws at you one star is too much of a rating read more

There is always some kind of games going on with the employees at night. I'm constantly told before ordering how much time something will take, random problems like not taking cash or credit cards, fries will take 5 minutes etc... all in an effort to make you go away. Ordered a salad at 8:30pm and was told "12 minutes to cook the chicken" Stop trying to close early and start accommodating normal orders!! I come during the day and it's not the fastest Wendy's but the employees aren't playing games. The owner of this particular restaurant should really look into what happens in the evening, it's not as busy as it should be because this consistently happens. I can only imagine how much money this behavior costs them On return visit: waited over ten minutes to place order with three cars in front in drive through and another ten minutes for order. read more

Wendy's - Fast Food Near Me - Naples, Florida

The employees and the manager need serious coaching on how to treat customers. Wendy's as a whole have terrible customer service which why they let these managers think they can walk all over any body that they think they are serving especially this store!!! read more

Wayne and Vince are managers here at this location and they always go above and beyond to treat customers respectfully and kindly. Love this location even though they are open until 6 PM.. When Wayne & Vince are not there though it's always someone very rude on the drive thru window. Please fix this, would have been 5 stars. read more

Dirty restaurant with a good menu, but poor execution. Lines at lunch around the block for the drive thru, so slow. I read the menu and got excited, but nothing tasted or looked like it should. Love the baked potato, but takes so long. Prices are too high for the dirt and wait. Employees don't care, no one cares. Shakes are a little too thick for me, but a lot of people like them that way. Can't use a straw they are so thick. Boring flavors too. read more

their mayo is spoiled so order burgers without it, this is the 3rd freaking time -- Other than that. Very nice drive through staff, when you go in & order at the counter you always get the same coughing sick girl who acts like her coworkers are terrible when she, in fact, is the slob that's terrible at what she does Mayo spoiled. Don't get it, staff but one-cool & it's fast food & Wendy's cuts so many corners it's not nearly what it used to be, Wendy's actually used to be great, now its cost efficient on both end with either side giving a rat's fat ass about the end result & that's pathetic read more

Food Was Great ... Although It Was Difficult To Put An Order In Because The Cashier Barely Spoke English! The Location Could Go A Long Way To Better It's Self Simply By Asking The Employees Not To Lay All Over The Sidewalk Near The Entry. The Thought Of That Same Guy Making My Sandwich Gives Me The Willies! Hope He Washed His Hands! read more

Wendy's - No Excuse! - Fast Food Near Me - Naples, Florida

Got in the drive-thru line at 1:02, about 6-7 cars already in line. Paid at 1:24pm. Ordered a chicken sandwich with cheese and lettuce only. Got a chicken sandwich, no lettuce, cold on stale bun. I know it is hard to find employees but that is unacceptable! read more

After reading the negative reviews, I am surpised to read that I am not the first person to have a bad experience at this Wendys. On 1-11-21, I had a very unpleasant meal there. I wrote and asked for a refund the same day. On 1-12-21, Richard the DM and Vince the Asst GM wrote back apologizing and said they would issue a refund or a coupon for a free meal. Assuming the coupon would be easier I wrote back the same day and requested they send a coupon via email or to my address. On 1-24-21, I wrote again to both gentleman stating I never heard back from anyone. As of today 1-27-21, still no response and still no free meal coupon. How hard is it to provide good customer service? read more

The only positive quality I can say this Wendy's has is the attitude of their employees. They were courteous as they could be and cheerful in helping fix as many problems that we had as they could. Otherwise, this Wendy's was horrible. My first problem came right as we entered the establishment. From a quick glance, the tables were dirty and some still even have trash laying on them. The staff was nowhere to be found and we were required to wait 5 - 10 minutes just to have our order taken. Not quite the "fast" food that we were expecting. We were given no receipt and had to ask for the total price. Upon receiving our food, we noticed that they forgot to include one sandwich and instead of giving us regular chicken nuggets like we had asked for we were given spicy chicken nuggets instead. We had to wait even longer in order to get this fixed. We went to get our drinks only to find out the lemonade was completely out, half the HI-C wasn't worked, and the others tasted funky. We settled for HI-C Fruit Punch and it was alright. Nothing sat well with my fiancée stomach however and she found herself in the bathroom before we even finished eating. A phone call from my fiancé alerted me that not only was the bathrooms atrociously dirty but they had no toilet paper in them. We threw out the remainder of our food and promptly left. We will never be returning here again. read more

Terrible customer service! Doors locked two hours before closing. And drive thru does not accommodate for those with disability!

This Wendy's is God-awful. They are very slow, the lobby is dirty, and the food has come out cold at least on more than one occasion for me. No one there is excited or happy to serve you or to be there. The spicy chicken sandwich not spicy, and does not taste fresh. You are much better off going to five guys or chic-fil-a, especially considering their prices aren't even that much cheaper anymore. read more

Worst service I've ever had at a fast food restaurant. We had the absolute pleasure of having our order taken by Sabrina and it was honestly the worst part of our day. We ordered through the drive thru, before we were done ordering she responds by telling us the total price. We proceeded to tell her we weren't done ordering and finished telling her what we wanted. After saying our order we were met with silence and no response on her end. We asked "are we good to go?" And she rudely replies "I don't know, you tell me. Are you done ordering?". Already annoyed with her rudeness we drove up to the window where we were met with not a word from her and a blank stare that made us want to drive away. She handed us our food and before we were able to finish asking her for sauce she quickly slammed the window shut. We waited there for about 2 full minutes before we had to literally knock in the window to get her attention (there was no line behind us). She answered the same way she did before with not a word and a face that was SO bothered by our mere presence. We asked for our sauce which was followed by her rolling her eyes and then finally giving it to us. It doesn't take much to work in fast food. But this lady wasn't even doing the bare minimum. If you see Sabrina, STEER CLEAR. SO rude. Next time we'll go to McDonald's across the street! read more

Hey Managers. Pay Attention. Train your New people Right. New Guy at drive thru window at night has No Frickin Clue and Obviously doesn't care about Customers or his job at Wendy's. Like a lot of other people who depend on speed and consistency, and need to get to work on time, I can find another fast food restaurant to go to every day. Has made me late for work several times because he doesn't do his job right. Don't make me wait 15 or 20 minutes After you said Food was already made. Don't give me the wrong utensils and make me eat loose food with my fingers. When I need a spoon, don't give me a knife. When I need a fork, don't give me a spoon. Pay attention. Answer honestly. If you don't Know the Real answer, do your Job & ask. Or continue to Lose Customers. read more

I like Wendy's usually but this place was disgusting. The food was cold and the fries were completely soggy and tasted like they were 3 days old. read more

Before I retired to Naples 2.5 yrs ago I enjoyed Lunch or Dinner regularly for 20+ yrs in my Native Michigan area Wendy's without a problem until I moved here and God is this poorly executed food at this location. Even when we traveled down we stopped at Wendy's without an issue but I'd order food and it was cold and cold burgers suck until I had to stop eating here. My Asaigio Chicken Club was deep fried tooooo looong = OVERCOOKED and the damn chicken is half the thickness they were a few years ago and so they are dry as hell and often stringy and hard to chew. This is not the Chicken that was moist thick and tasty back in MI. I agree with other commentors that Wendy's should tear this down as it's in one of the dumpiest areas in Beautiful Naples and it's dated an awkward as hell to access compared to newer Five Guys, and Culvers and McD's - that aside I got frustrated and stopped eating there 18 months ago and tried it again today and damn it's not improved at all as I had to throw out my burger as it wasn't fresh and the tomato was yellow and had no taste and the Chicken was unacceptable but on par with many Eateries in Naples, the fakest Dining region in the country - the capital of Line Cook Food for Chef Prices. But come on you can't create food that equals other regions up north - Naples Wendy's (next to the Car Wash) gets an F compared to my Michigan ones or for a real Burger go to BurgerFI Chain (Cost more but Yummy!). Hay you Wendy Exec's I challenge you to make a blind visit and see for yourself just how bad the food is executed, the only good thing was a Frosty but a machine formula preps that like a DQ. Long Loyal Wendy's Fan but not here in Naples, FL - it's as bad as trying to find a good pizza in this town (impossible). Avoid this Wendy's! Dave would ashamed of what's served here! read more

I didn't see anything wrong with this Wendy's, food was ok, service was ok nothing out of the ordinary, just like any other Wendy's, now if you are a racist and don't like black people you should go to another Wendy's. read more

Most of the drive through women either complaining about something or starting at you with a evil eye. The workers on the other hand and cooks are real nice and friendly. Foods ok. read more

Slowest drive through on the planet, 3 times in 4 months I have been in line over 15 min. The word Fast Food does NOT apply to this location. read more

I hadn't been in Wendy's since many years. Today I decided to have a fast lunch there of a cup of chili and a green salad. The lunch was very good and the staff very kind and helpful. I gladly recommend Wendy's. The quality is very good and the restaurant kept very clean read more

Another car and I sat in the drive-thru for 10 minutes. The car in front of me pulled up after no recognition, waited a minute, then left. I pulled up to the window and someone came to it a couple of minutes later and told me they were closed. I asked what time they closed and she said midnight. So I asked her if they closed early and she said that they hadn't. They closed when their system said it was 12. I asked her what time it said and she told me 12:03. I said well my phone says 12:03, also, so they had closed early. She just stared at me. If your location doesn't close til 12, you serve customers til 12. You don't close up early because you don't feel like working anymore. I will not be visiting this location again. read more