In a world full of passcoded restrooms, you gotta appreciate Wendy's for not following the herd of locked rooms with long codes. And the restroom here is very clean so that's always a plus, especially for people with a fear of public restrooms (me!). Recently tried their Frosty again after many years and really liked it. It's like soft serve ice cream mixed with brownie and Oreo cookies. It satisfied a hot thirsty afternoon. I'm also a fan of their nuggets. Much better than McDonald's. They'll always accommodate my "fresh and crispy" request each time. read more

Wendy's - Oreo Brownie Frosty | IG @moniquedao - Burgers Near Me - Laguna Niguel, California

Nop. Nop. Nop. Seriously, just... nop. So here's the deal: we got the Biggie Bag. At first, you look at that little burger and think, "Is this a snack or a full meal?" But trust me, it'll fill you up. Then you've got about four chicken nuggets that are surprisingly meaty, I mean, they're not playing around. And those "medium" drinks? Yeah, more like "Venti" size. I'm pretty sure it could hydrate a small village. Overall, solid price, tons of food, but let's be real--the food quality is... fast food. My stomach staged a protest right after. But hey, good times! read more

OMG the chili taco salad is so delicious! Me and my hubby stopped by hungry and ready to eat! He go the cheeseburger combo it was good but the taco salad was full of chili and so tasty. Having that again soon!! Staff was friendly and shout-out to Ezmie! She is awesome and very kind. Thankyou for a wonderful experience Wendy's team. - Christina and muzzy read more

Wendy's - Taco salad with chili ...it is very delicious! - Burgers Near Me - Laguna Niguel, California

Service is horrible , took forever to even notice me then take my order I was ignored Food was okay read more

since when is a JUNIOR FROSTY (smaller than my fist) two dollars and fifteen cents?? prior to this drive through experience i went to Wendy's out of convenience since it was on the way home for dinner for myself & my five year old daughter.. it was almost $30!! for a small combo meal for me & a kids meal for her!! i know there are other factors but wow that is outrageous.. would be halfway ok w it if the food was decent.. nope! didn't even finish my burger it had zero flavor & faint memories of differing textures at best.. they also forgot my sauce for my daughter's nuggets.. parents usually get fast food to make life easier.. well if something as simple as sauce i ordered at the speakers & again at the window is too much to hope to receive count me out! what a complete waste. i made her dinner at home. btw this is my first & only one star review, i'm not one of those people. read more

Wendy's - literally smaller than my palm. - Burgers Near Me - Laguna Niguel, California

I love this place very much because the food here is delicious, the drive thru service was great, and there was neat ambiance. read more

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This was a hard review for me to write. It seemed that for every positive there was a negative or two. Case in point: my seasoned fries were hot. My server was not . Not Friendly that is. I guessed there was somewhere she'd rather be on a beautiful sunny Southern Sunday morning than serving me breakfast. The service was a bit slow. It took a bit longer than what I'm used to waiting BUT my potatoes were hot, as was my coffee, and my sausage biscuit was not sloppily assembled. The lobby was clean and inviting BUT, the AC Was too cold. The price reasonable, when I realized bidenomics place a BIG part in the price. The restroom was clean, but needed a touch up. It claimed to be a Men's restroom BUT, it lacked a urinal, making it a transgender restroom in my humble opinion. One downside was that the app did not have biscuits and gravy which is what I really wanted. BUT I did enjoy the sausage egg and cheese biscuit, seasoned fries and my Froffee (a small coffee, 4 creamers , 1 yellow sweetener with a small chocolate Frosty dumped in). I stopped in this location while on an aimless unplanned roadtrip. I wouldn't drive out of my way to come here again, but if I was ever in the area I'd consider a revisit to see if I was here on a bad day. At this point I can't recommend it, BUT I can't not recommend as well. You'll have to check it out to see if they're having a better day than when I visited. If you go in and are only interested in a decent breakfast and have no concerns about fast friendly service you should be happy. read more

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Love this Wendy's. Easy street access. Plenty of parking and drive thru is easy. large variety of food. I love that they have baked potatoes, and they are good. I of course get the baconator, always well done, fresh, plenty of bacon, cheese. Got two kid's meals yesterday. Kids gobbled up the fries, plenty of them and well-cooked and seasoned, the cheeseburgers were also gobbled up. The little cups of Sprite were just enough for them. Had ice in them and were very cold. The big draw was the little potato head people. Got two in each meal and all different. I also love the Dave's burger. Ok I just love their food. Fresh, hot and correct. Employees are friendly and happy and always get my orders right. Best place ever. Cobb salad is wonderful and Cinnabon pull a parts and Frosties. I have to stop now and run to Wendy's. Go there you will be glad you did. read more

This Wendy's is consistently disappointing and easily the worst in Orange County. Every visit comes with issues--unhelpful, rude staff who show no flexibility or care for customers. On my last visit, I waited 3 minutes at the drive-thru window only to find my three sandwiches were already prepared and just sitting on the counter inside. I had to go in myself to retrieve them, adding an unnecessary 8-minute wait to my order. The lack of communication and poor service make this location a nightmare. Avoid if you can! read more

I had a reward free spicy chicken sandwich which a cost 7.79 $ i was so happy to get free food since i spent all money for my birthday yesterday and not getting until Wednesday and gave the gave the crispy chicken sandwich the 3.39 on i didn't know at first i was so hungry so i ate all later I'm checking on the app how much reward i have left and notice that the one the gave me was the wrong just because it is free you don't have the the right to cheat and scam people I will be calling Wendy costumer service do better Wendy's you just ruined my day read more

Wendy's - Order - Burgers Near Me - Laguna Niguel, California

If you're not gonna have enough employees to do the job, then you should have one part of the store closed and not have a drive-through and a open window and have people standing in the front for 6 to 7 minutes to wait on the drive-through to be completed, which is ridiculous read more

Spicy chicken nuggets are the bomb , and the employees are so nice and friendly will definitely be back

HORRIBLE customer service! I received an email from Wendy's granting me a free 6 pc chicken nuggets through the app. I stopped by the Wendy's @ 28961 Golden Lantern, LN & placed my order while in the parking lot. I tried adding the 6 pc chicken nuggets to my order, but was being charged $2.99. At first I thought that this would be corrected on the final screen, but it was not. I navigated throughout the app and could not find a mention about my anniversary nuggets. I then tried the link in the original email, but came to the same result. 15 minutes of typing and no luck. Next, I walked into the restaurant and asked for help with the app. The female cashier went to get the person in charge, an Hispanic woman, who then told me that I needed to put in "The code." I told her there wasn't a code and showed her the email. She walked away. Seriously, she walked away! I never raised my voice and her attention span lasted maybe 15 seconds. End result, I wasted 15-20 minutes of my time and left without any food. At the VERY least, they could have simply given me the 6 pc nuggets with my order. Poor training from Wendy's, poor attitude from employees and no attempt to solve the problem. I'm still hungry, I need to go to McDonalds.... read more

Wendy's - LIE, LIE, LIE! - Burgers Near Me - Laguna Niguel, California

The chocolate Frosty looks a little brown, like chocolate, but has no real chocolate flavor!

My daughter got to the drive thru window and was handed an ice coffee, she let them know she ordered a chocolate frosty instead. Their response was go back around the drive thru because "you'll need to re order it." Well she did and waited on cars ahead of her and when she ordered was told "oh we don't have chocolate frosty" wtheck you just made her go around! Couldn't you tell her then or switched the drink to a soft drink? Horrible horrible service. Hope your store manager reads this. read more

Food here is garbage. Fries are tiny like In-n-Out and the burger looked like something I used to get at my first grade cafeteria. Customer service is appalling. We ordered a two for $6 and clearly stated that when we ordered. We get to the window and she had charged us $12 for two. We pointed it out and she starts verbally assaulting us. Insisting we hadn't mentioned the 2 for 6 so she decided to charge us $12. Not once in my life have I ordered a two for deal or anything similar without automatically getting the deal price. I know 100% we mentioned it because I was even talking about it to my friend as we pulled up. Did she think I wouldn't notice she was robbing me and charging me double? Wouldn't go back if they were handing out bags of money with every order. And the argument went on for probably two minutes with no apology. I was about to be that guy you see on insta that climbs through the window. I voiced my outrage via their contact form and asked for an email back. Two weeks ago and still nothing. They always look like they're closed when you drive by. Think they should do themselves a favor and do just that. read more

I'm not too sure what's going on with the online ordering system at this location but every time I order here they say they don't have my order and I have to come inside. It really defeats the purpose and the ease of ordering if I can't pick it up from the drive-thru. On a more positive note, I do love their baconator breakfast sandwich. Two slices of cheese, burger patty, egg and some bacon to complete a killer morning sandwich. Also, their meat is fresh and never frozen. That's a huge plus. Technology can be tricky and hoping they will figure out their online ordering system glitches sooner than later. read more

Typical Wendy's! Not anything super amazing or to be impressed by. The employees are always nice, but two stars because every time I have gone, I always get the wrong order, or I get told that they don't have a certain item. I know that that's not entirely their fault, but I'd like to receive my correct food orders. (Especially since it's very difficult to make a U turn at this location to get back inside the parking lot area) read more

Okay, $3.99 for a large iced tea? I see fountain drinks. I know the food cost on this item. It's literally pennies. It's a bit more for a soda. The syrup and carbonation adds up. But $3.99? My burger was $5. It was awful. I used to remember them being better. I threw half of it away. What's up with these exorbitant prices? I know the new $15 minimum wage needs to be paid by the consumer, but at $3.99 for a fountain drink there's no way I'll be back. I'll head over to ARCO for a sod 3x the size for under $2. Bye bye Wendy's! read more

After reading a review of filet of fish sandwiches on Apple News, I decided to try the highly rated Wendy's version. OMG! $6.79 plus tax for a very small hamburger bun. The real killer was the "filet." Tiny square, deep fried to dark brown. Didn't look or taste like fish. Sorry Wendy's, won't be back. read more

Not at all a fan of their food but considering not much was open the drive thru was ideal. Service was nice, food did take awhile and was just greasy and poor quality. Too expensive for what you get and not even remotely good for you, not worth returning. read more

Wendy's - Burgers Near Me - Laguna Niguel, California

Food was cold. Ordered for pick up and went thru drive thru (nobody else was near the restaurant) and tried to pick up my order. It was 2 feet from them and I could see it so they told me I had to park and walk in. Do not recommend this restaurant read more

Highly disappointed. No Krabby Patty and no frosty Boo cups. I like Wendy's food but disappointed with the Halloween promotions.

Horrible service nobody greeted me I was standing to order for a long time. Nobody seemed like they had any idea what they were doing. They were messing up orders lift and right. My god guys get your act together I just walk out lost a customer. Also it 100 degrees outside today and you have no ac I believe that a health violation. It was so hot others we complained. I would give 0 stars if I could. read more

Horrible service manager doesn't care & asked for proper soda lid never got one.ridiculous how the drive thru workers have to come put side of where they work to fill up soda then go back into kitchen. These pictures speak for themselves HORRIBLE FREEZING AWFUL SERVICE! read more

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I have ordered from here a several times in the past year. They ALWAYS get my order wrong. Whether it be a door dash order or a drive thru order. Its always wrong. ALWAYS CHECK YOUR ORDER BEFORE YOU LEAVE. do not order this on door dash because you will not get what you ask for. read more

I love their chicken B.L.T lettuce wrap! They have the best way of making it so it doesn't get all over you and easy to eat!!! I was shocked!!! I was expecting it to be wrapped and I was amazed they put it in a container that you can easily eat and bite into with out making a mess and it's feels like such a healthy mea!AND ITA SUPER GOOD FOR A GOOOD PRICE! read more

Really frustrating trying to talk to the cashier and having the manager interrupting and berating how/what the cashier is doing. I had to speak up and say something because she interrupted MULTIPLE TIMES...I did not like how the cashier was treated at all. 07/16/22 12:52 PM #1020 read more

I was so shocked by how unprofessional the staff is here at this location. I asked to speak to a manager about the employee at the counters bad conduct. And the manager was just as rude. He told me "maybe I should learn to speak Spanish" I was completely shocked and offended by this remark, being that both my parents are Mexican. And no employee should ever be making a comment like that to a customer. Or assuming whatever he was assuming about ME! Racist! I have trained employees in Customer Service for a living. And one thing I know. That the behavior of the frontline of ANY business.... Is a DIRECT reflection of the management behind them. Therefore I can tell by how rude this manager was when he spoke to me. With such confidence to behave this way. That this location would have to be a franchise location. Meaning, when you have a franchise location. The people who rent the name. Don't always live up to the policies & standards of the actual business name. Not until the inspectors come to inspect policy standards. This is clearly a franchise business that does not practice the common courtesy policies & food circulation of Wendy's standards. Because the food was just as bad as the service. And I have been eating at Wendy's since Wendy's started. read more

How should I start this... I am old! So old that I grew up on Wendy's, when Wendy's was the third front runner to McDonald's and Taco Bell. With that being said, I have a decent amount of appreciation for what, I feel, is pretty unhealthy food. But honestly who doesn't love a frosty with fries. With that appreciation and not feeling my best, I went to this Wendy's again for the 2nd time this week (is that judgement I feel?) and I feel compelled to say - I love this location - simply for the beyond amazing customer service I alway receive. Honestly the food often is the high side of mediocre at best, but the staff here are always so wonderfully kind. I have a family of six with picky eaters, so I can only imagine I am a pain in the drive thru. Yet every time I go here, even with my family yelling changes and refusing to give me their orders and all the chaos that is my order, the patience and kindness of the staff is outstanding! Great job workers of Wendy's on golden lantern, thank goodness I am not regular enough to know any of your names. read more

I was surprised by the low star reviews, because each time I have done a mobile order, the order is correct and the wait time is minimal. The reason for the 4 stars is the staff. I am impressed with the friendly service. During these tough times, there is nothing like a warm smile and good food. read more

I enjoy the food here. Typical for a Wendy's in some respects. They are good on several points but could improve in cleaning. Five star customer service on my second visit. read more

Wendy's - Burgers Near Me - Laguna Niguel, California

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tucking kidding this is the 3rd time they fucking messed up my order like seriously i want better food being handled and ordered like wtf THIS IS FUCKING BULLSHIT read more

Can never get the order right; over-priced for quality & service! Can never get the order right; over-priced for quality & service! Can never get the order right; over-priced for quality & service! read more

Prices are a bait and switch when you pick your item and then go to the cart to check out. Prices are increased by up to three dollars per item. read more

It's so sad and unfortunate that this particular Wend's destroys Wendy's name.. franchise or not.. pitiful and embarrassing customer service... they'll give YOU an attitude if THEY mess up!! Lol... the irony... the food is literally thrown together.. soggy lettuce, soggy French fries, soda tastes who the toilet smells... I am not attacking them because I was done wrong or miss treated.. other then their attitude.. I love Wendy's! But this location is ridiculous.... read more

I really like Wendy's and always go to the one near Irvine or HB, but this place was so disappointing and the people who work here aren't the brightest. - Ordered through drive thru, and I want the Dave's Double Combo and ask for one of the patties to be on the side. I tell them I'm using the app deal that's $5. - They tell me to pull up at the window and will tell me the new total because they couldn't calculate it or whatever - They ask for me credit card, and were about to charge me without the $5 app deal. I show them the app, then they charge me. - They ended up giving me an extra patty on the side, charging me extra and didn't tell me the total price. And the fries were under cooked. - They also seemed to have glared/given me a look and the whole experience was TERRIBLE. Will never come back to this location. Follow procedure and tell me the price on the screen and tell me the total at the window. Common sense and procedures. read more

I think Wendy's is definitely under rated, love there food! Absolute favorite is there raspberry vinaigrette with candied walnuts salad! So yummy good prices too! Can't forget the choc frosty, they also serve breakfast now too which is also bomb! read more

Idk why they only have 2 stars it's Wendy's so obviously not mind blowing but the service is fine nothing to write home about but I can rock with it read more

this place is so gross and poorly run. i went to order a fry and a large water at the drive thru. $3.01 long story short, i was handed a diet coke instead of a water, asked twice if i was sure i ordered water and not soda, and never got my fries. for such a simple order, it was surprising they managed to get that wrong. on top of the failed order, the woman doing the drinks was wearing a mask that didn't even cover her nose, so she was breathing all over everyone's drinks... there was a woman walking around behind her (i assume she's was working the kitchen/food station) and she also had a mask that was not covering her nose at all. so disgusting. i ended up paying $3.01 for a water that i didn't drink and fries that i never got. so gross. so awful. someone from wendy's needs to go check in on this place and update the management. read more