When I walked into the restaurant, I went directly to the restroom. In the restroom, there was water pooled in several places on the floor. Then I went to the counter to order my meal. Three of the four menu screens were not working. So I ordered each of my items individually as I was not aware of any combo/meal deals. The young lady behind the counter handed me my cup for the soda machine. I went to fill my cup and the machine was out of my flavor of soda. So I moved to the other soda machine. It was disgustingly dirty. It looked as if someone had smeared feces on it. When they called my name to get my food, I picked it up at the counter and went to get some napkins. There was none in the dispenser, so I asked the cashier for napkins. She had to get me paper towels out of the towel dispenser above the employee's sink in the kitchen as they were out of napkins. Worst experience EVER. read more

Sandwiches were good. Fries had been sitting out for a while. Drinks were poor, only tasted the carbonation. My husband ordered a Barq's and I ordered a Diet Coke. Both were the same. I gave them a three star rating because of the sandwiches and decent service. Disappointed. read more

If I could give 0 stars I would. Out of half drink products, out of half the food products. Finally found enough products that were in stock and find out it's EXACT cash or card only. No problem but some how my card is declined even when purchasing something 10 mins prior and have sufficient funds in my account. Just close the store and take the loss. read more

We pulled up to the drive thru and got denied service because it was raining outside..lol never been told this before.

I've come to this establishment multiple times and continue to because it's one of my favorite places to eat. Nonetheless, the service is horrible. There are multiple workers that seem to come and go. Customer service is unpredictable, you're either going to get a rude worker or a semi nice worker when ordering. The wait time is ridiculous. Both drive thru and walk in lines are extremely long. The place is dirty inside and out. The condiments are either scattered around the counter unorganized or there is none at all. My shoes stick to the floor when I walk. Overall, if you aren't in any sort of rush and want to wait for your food l, it's the perfect place for you. read more

wouldn't recommend this wendys i had food poisoning last night .. lmao throw the whole crew away , definitely need to fire that late night crew fast ,, they the ones ima have yall shut down for .. never been more disappointed but i got some for all them crew members! & managers too. read more

Much better service with drive thru now that it has been rebuilt. Been there twice with not having extended waiting time for ordering. Food still as good as usual. read more

if I could do less than a star I would. combine their BS with door dash and you have a stellar experience for getting screwed good and hard. Ordered food for door dash (exposed to COVID) and unable to leave. Meal came missing a whole combo meal. Tried to call the store and some idiot couldn't even put a recognizable sentence together but finally got out that it was the door dash driver that smuggled the sandwich out of the SEALED bag and was somehow able to make it appear that the stickers that sealed it were unbroken and never moved. Heck if that guy is that good, why is he doing door dash and not co-hosting with Chris Angel on the Vegas strip??! Wendy's refused to do anything about it and we got stuck with an $8.00 charge for zero food. 0 out of 10...do NOT recommend! Guess I will sit here and starve. Thanks Wendy's for ruining a perfectly good day read more

I went through the drive thru last nights and ordered 4 Dave's Singles, chilli fries, and a spicy chicken sandwich, but when I got home we only have 3 Dave's singles and a spicy chicken sandwich. I went back up to the store, without a receipt (because they didn't give me one or ask me for one, and instead of admitting that they messed up, worse happened. I was screamed at, called a bitch, and told I was wrong because she made them, not thinking thy maybe someone put the sandwich in the wrong bag. NEVER Again will I be disrespected at a fast food restaurant. I hope they fire the employee that called me a bitch through the window, and I hope they change their policy on if they mess up an order they fix it instead of throwing a fit and using profanity. Check the cameras. I was there at 11:10pm Monday July 30th. read more

Went today and when I handed the lady the money it was like I had given her a 100 bill. It was a twenty and she finally got some change and that took care of that. But then when I picked up my food the lady at that window seemed to act like it was a problem to do that. No thank you, have a good day or anything. Long time before returning. read more

We got there and they had a paper sign saying cash only, then an employee came out and said their speaker wasn't working so we had to order at the window. Not exactly the best start. Food came out quick though and despite all their issues it all tasted great. I hope they get everything fixed but not bad for having a lot of issues read more

I have only continue coming here because the food is actually somewhat decent and you do get some nice people but these past few weeks have been absolutely ridiculous with the wait time. I waited in the drive-through for over 40 minutes! That was only because I had already paid and didn't wanna be rude and ask for a refund once I had gotten my drinks. Within that time I saw over four people leave. I wanted to leave myself because of the ridiculously slow service but had already paid like I said. The worker out the window said that there was only two employees even though I had saw a third walk out just before I had arrived. The wait time here is absolutely horrible and then the food last time was not even good. read more

Gave my 2 and 5 year old spicey nuggets and had a tab in my burger. I am almost tempted to never eat at any Wendys ever again. read more

Wendy's - Tab in food - Burgers Near Me - Junction City, Kansas

What is the point of doing a mobile order if you still have to wait 35 minutes in a drive thru to pick it up? The service here is the slowest in town. Food is good but get it together guys ‍ it's fast food for a reason. Fix your system it isn't working read more

i like wendy's over mcdonald's but they take so long every time i go. sitting at the window waiting for 10 minutes blows my mind.

Slowest Wendy's I have ever been too been in line for 30 minutes only moved up because people left

Absolutely horrible service, dine in is not open and drive thru takes 20 minutes per customer. Never coming back!

The place just feels dirty. The floors have a coat of grease on them. This restaurant is in serious need of a remodel. My son ordered the chicken nuggets kids meal and I asked for bbq sauce. When we got it there was no bbq sauce so we waited at the counter as all the workers ignored us and stood with their backs to us. I finally got one of them to get us the sauce. While standing there I saw the frosty machine leaking everywhere, all over the floor. I don't know why they feel the need to put up a barricade so people can't see the sandwiches being made. Makes me wonder and question what is being done to our food. Finally got to our seats after the ice machine was not producing any ice. But into a junior burger and it was raw/pink inside. We left and won't be coming back. read more

The problem here is the drive thru has been needing to be re-paved for at least a couple years. It has a hump right at the speaker where you order and its really hard to see the menu because of the hump you drive over and the speaker being in the way in the first place. Then depending on who is working in the drive thru they only take one order at a time and process the vehicle thru. That is not good customer service but I assume it shows their drive thru time is fast but multiple people drive off and don't order at all because of this. I think this particular Wendy's needs a surprise visit from corporate because I really can't believe that what goes on here is by the book. read more

The service was great. I was impressed at how smooth and quick service was. Then not sure if Rick is shift manager or what but came out on the floor to take peoples tray to the trash, asked every table how their meal was and cleaned tables. He was so friendly. Thanks! read more

The reasons I continually visit: The food is excellent. The value for products like the 4x4 is beyond reproach. The Coca-Cola freestyle machine is an exceptional product. However, service is exceptionally slow for eat-in customers. The focus appears to be on the drive-thru. Another issue, the staff is always changing and inexperienced( the perpetual difficulty with entry level establishments). They do not have the knowledge or supervision to ensure that they manage time effectively. Consequently, the tables and condiment area is always a mess. The floors are also poorly maintained. I earned a Yelp badge as a "Maverick" today...I guess that is because I have to come to such a poorly reviewed establishment so many times. I can honestly say folks appear to try but there has been no visible appearance from any supervisors in any of my visits. I recommend that Wendy's management send an assist team to help improve site. I also recommend that they look to build team, define roles, improve efficiency, and focus on overall customer satisfaction. The best area fast food establishment that has this customer focused ethos is the Freddy's. The best in region is the Manhattan Chick-Fil-A. The difference in eating at both these establishments are the subtle ways they engage and interact with customers to give them the best experience possible. read more

Wendy's - The four for four....one of the tastiest and best values in QSR. - Burgers Near Me - Junction City, Kansas

Terrible just went there to get some spicy nuggets and spicy chicken sandwich! And they tried to tell me I order regular nuggets!! How are you going to tell you customer what they ordered! Terrible customer service they should really focus on taking care of their customers instead of arguing about what was ordered!!! read more

I mean it's fast food, it's better then Mickey da for health so I give it 2 instead of one

Denied service because I was not in a car! I work 2 doors down in a dental office with McDonald's in between. I chose Wendy's and walked over for lunch and the lobby was closed, no big deal it's nice out so I got in line with drive through and chatted with a worker smoking out back while waiting. My turn to place my order and no one would take order. The worker came out 2 times asking if i have been helped and I said no. Cars were behind me waiting. Another worker came out with food laden gloves, apron and hairnet telling me she was sorry they can't take my order because I'm not in a car, safety reasons, I could have a gun. I was told to go back and get my car to get service. This is not right. When I'm hauling cattle to sale barn I've parked and walked drive through because covid closed the lobby without issues. Your lobby is closed for covid or reno, I'm in scrubs and walk drive through, denied. I could have a gun. Wendy's may want to reconsider discriminatory policies. read more

Slowest service ever. We waited in the drive thru line for ten minutes and there was only 1 car ahead of us with 2 people actually in the restaurant. read more

Normally I have great service I love the people. But the guy who wears gauges and has devil tattoos was huffing at us in the drive thru the entire time, like it was a problem because we had to change one thing on our order. And I come to help because the guy hanging us the food was so so sweet. But watch out for him because it was rude. If you don't like people or being under stress DO NOT work at customer service place. read more

They made us wait half an hour in a cold restaurant then messed up our order and were missing half the menu

Filthy! All the tables where covered & disgusting! All the while I watched 3 employees hanging out in the lobby chatting & texting! When I showed up, outside smoking! Does anyone work here, other than the poor young girl at the register? Ghetto! I think I watched a drug deal go down right in the restaurant & mens bathroom! No soap in the soap dispenser in womans bathroom, load fan roaring above me sounded like it was going to fall from the cieling.Will NOT be going back! read more

Wendy's - No Soap, Filthy Bathroom!!! - Burgers Near Me - Junction City, Kansas

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This is probably the worst Wendy's I've ever been to. Dirty, drink machine is always out of stuff or broken, takes forever at times, pot holes the size of craters, you name it. But when you're in a rundown town outside of a miserable military base, what do you expect I guess? One of the employees recognized how long I was waiting and personally handed my order. Only good thing I have to say. read more

Service slower than slow..Quality of food has gone down. Always missing something in our order. Thought it would get better. Hasn't as of today. read more

I ordered a sour cream and chive baked potato, a Caesar side salad, a frosty, and a drink. Cashier had to ask if they still had any potatoes, other employee said yes. My receipt printed out at 1:59pm. I tried the Freestyle drink machine and sat down. The cashier had already put my Frosty on the meal tray (I was eating in). I thought "I ordered a couple of value side items - this shouldn't take long". TWENTY MINUTES LATER I finally get my order. Then I had to go back to the cashier to ask for the sour cream and salad dressing that she had forgot. Mind you it's not that busy in here for an afternoon. If I knew the baked potato was going to take that long, I prob would've ordered something else, but they didn't warn me. It's a good thing I had time but man, what if I was in a rush? What if i had been at the drive-thru? This is only the 2nd time I've been here. Hm... I love the value in the prices, but customer service seems a little lacking. They need to smile more and be upfront if something isn't already prepped and will take a while to cook. I'll try y'all another day. read more

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Very fast service in drive-thru. We originally planned on going to the McDonald's next door but their line was extremely long. I'm glad we went to Wendy's, we were through very quickly with yummy fries and fresh tasting sandwiches read more

Took forever to get our order in the dining room. There was one girl working at the front counter and about 6 or 7 people in the back. The line was long as it was dinner time and the poor girl was taking orders and making trays all by herself. I was patient with her because I knew it wasnt her fault but really how many people do you need supervising the french fries. Too much salt on all the fries we got. Looked like it snowed on our fries. Filthy dining room with sticky floors, drink splashed drink dispenser and ketchup smeared condiment counter and tables. read more

Went here with a friend to order something. Attitude problems, sheesh. Can't even order around here without getting yelled at? ZERO STARS ON YELP read more

Went a couple weeks ago. Went inside for a take out order. They totally messed up the order. The only thing that was correct was the Frostys. Went back to bring the order back since it was not what I wanted and they did redo the order. Double checked the order before I left. Didn't even get an apology read more

Worse service can't get order right people don't listen to customer want to give you wrong order sad place

Worst service ever, can't even get the simplest of orders right and the workers can have a little bit of attitude sometimes, must be a ghetto Wendy's read more

The apple chicken salad was good. That being said, there was not one clean table in the place. Teenagers are allowed to hang outside the door and inside the establishment. Also with the setting sun there are no window coverings to keep you from being blinded read more

I regret to say that this specific Wendy's has made little to no improvement. The average drive-thru time still exceeds 10 minutes. The average lobby time is slightly longer. The quality of their burgers is unchanged but I have a feeling that management is informing their employees to let the fryer oil remain longer given the fact that many times their fries are dark brown and hard. I think it's time to contact either the franchise owner or corporate offices to get better management in place. read more