This is the BEST place! We went to the drive thru on our way home from the airport at 11:40pm. We were thrilled they were still open and the guy taking orders was phenomenal!!! He was so friendly and polite, I have never ever experienced such a wonderful drive thru experience anywhere, ever! He was a difference maker! Then it got better because the food was fresh and hot and the service was fast even though there were many customers. I attribute that to them having 2 people at the window - that amazing order taker and someone collecting money and handing out the food. So many restaurants are slow now due to lack of employees but we never had that issue here. We had top notch service! read more

This " croissant " chicken bacon breakfast sandwhich clearly has mold on the bun . I placed a mobile order after dropping my son off at school , a good 10 minute driving distance thinking it would be ready by the time I pull up . Not only did I have to still wait for my food and pull over , my sandwich has mold ?! Good luck calling the sore and getting someone to answer . They also didn't have the "stuff to make the cold brew coffee " this is a damn shame honestly . A waste of money . At least the seasoned potato's wedges were decent..... the location front window glass was also busted and covered in cardboard smh I won't be ordering from this location anymore read more

Wendy's - This MOLDY " croissant " chicken bacon breakfast sandwhich - Burgers Near Me - Jacksonville, Florida

Unless you like a surprise for lunch on what you're getting, i wouldn't come here. the last 3 times I've been here they have gotten my order completely wrong. read more

Horrible food even more lax service from uncaring and unclean servers. Ordered prior to going to a wonderful Aldis I hesitated because it had a terrible rating ... aptly so ... the redheaded server never welcomed me nor looked me in the eyes. Tossed my food out of the window with no salutations . I'll never come back here or go to another Wendy's Food was cold and likely uncooked-cheese frozen bun was stale lettuce literally thrown on Disgusting start to finish read more

For starters they got my order wrong per usual food came dumped out in the bag and the bacon double stack had a sliver of bacon on it not worth 30$! read more

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I was invited to use Wendy's app for free delivery so I went against my gut feelings and said why not. Just to note you are at their mercy on your food being correct and your entire order being delivered and of course food is almost always cold. This is why I usually don't do it with the exception of pizza. So of course they use DoorDash which most people know is terrible. So we ordered two burgers and added pickles, onions, and then on one of them tomatoes. We also ordered two chilies loaded and two frostys along with a baconator fry. Our order was ready at 8:56pm and delivered at 9:30pm...cold of course. DoorDash takes the Dash part seriously as it was a doorbell ring, drop food on ground, run to car, and haul butt. So we have one bag. We only got two burgers and the one fry. I try calling driver several times and no answer and no call back. I call the store and they said yeah we are out of chili and your driver left without grabbing the frostys. I stated I needed the entire order to feed everyone properly and asked how I get my refund. I was told it was my responsibility to get it from the 3rd party DoorDash. Of course no answer from driver. So we decide to eat the burgers and both have tomatoes and neither have pickles and both are cold. Baconator fries were disappointing to say the least with a few crumbles of burnt (black) bacon. Both parties offered a terrible experience to say the least. No go from me going forward. read more

Wendy's - No tomatoes are my responsibility apparently - Burgers Near Me - Jacksonville, Florida

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A valid phone number would be nice for starters, the lobby is always closed, so you have to use drive through which takes forever!! They charged me for everything I asked for yet when I got home and finally got to sit down and eat over $5.00 worth of my order was MISSING, and I specifically said NO PICKLES on my burger... guess they heard EXTRA PICKLES, which spoiled my whole meal because the juice soaked into the dressing, bread and meat patty. I tried calling- it wrings 1 times then hangs up automatically so there is that- I live to far away to drive am the way back and have them remake my order and could NOT GET THEM ON THE PHONE ! read more

I wish I could give no stars. The restaurant, despite being open, was not serving anyone. "The system is down" Is what was repeated multiple times as the door was closed on us repeatedly. They said they were short staffed, despite seeing 4 employees all mopping and cleaning the restaurant. Poor customer service, not worth trying it another time. read more

I've had nothing but problems with this location and today was no different. It was 11AM and we tried to enter the dining room. However, the door was locked. Nothing on the outside of the building or the door to say anything about the dining room being closed. A small sign on the door frame said the dining room was open 9AM to 10PM. Well, apparently that time frame is open to interpretation by the employees. Fortunately, a person who appeared to be the manager was outside (he had a tie on so jumping to conclusion) chatting up a non-customer female. I asked the employee is the dining room as open and he said it "was about to be." From there, he continued chatting up the person in the car. After standing by the door for another minute, we returned to our vehicle and left. This Wendy's location isn't worth the Wendy's logo on the building. I will vote with my wallet and never spend another dime at this place. You've been warned..... read more

I understand that there is a closer Wendy's, to my house, but they don't have the customer service that this one does, the bathrooms are cleaner here and the fries are always dropped every hour, so they are never cold, like the one next to my house. And their Hot honey Chicken sandwich with fried pickles is Divine! I'm sure pregnant ladies crave it late at night, it's that good read more

We are on our way to the beach. Stopped for a quick lunch. 1:00 on a Saturday. Nothing quick about this! Kitchen is completely overwhelmed. Not sure who is managing, but they aren't. Just saw the 2nd group walk out after standing in line for 20+ minutes. No organization. None. No wraps. No strawberry salad. Took the 3rd option - Cobb salad. Oh wait - no chicken for the Cobb salad. Gotta wait 3-4 minutes. No biggie - already waited 30 minutes. No cheese for chili. Folks who ordered before us are still waiting - messed up their order. And what happened to dress codes? Girl at the drive thru is in a tank top & sweatpants! Whoever owns this one needs to have a serious sit down training session with their people. C'mon now! It's Wendy's! read more

I had a Uber eats order and I'm standing here waiting to be help and a guy looks at me and then goes to another employee and says "What the hell is he looking at?" and then walks back over to the drive through window extremely slow. I've had numerous issues with not having food and taking extremely long. Highly not recommended!!! read more

If you don't mind $7 hamburgers, $11.50 combo meals, trash all over the parking lot, sticky dirty floors inside, standing water all around the self service drink area, asking for no cheese and getting cheese on your burger, and homeless people coming inside and getting things out of the trash can while you are eating, this is your place! read more

Does not even deserve a star but I can't do that! Some girl was helping us with taking our order and we literally waited like 20 seconds and she walked off because I guess we were taking to long and then when she came back she said and I quote "Are y'all ready now?" Then rolls her eyes right after asking. I had so much I wanted to say to her but I actually have some home training. Then when it was time to give us our food, she points at me and holds out the bag not saying a word! Something needs to change and I mean fast because they are going to piss off the wrong person and it's not gonna be good! Do not go I swear on my life it is not an experience I would wish on anybody! 10/30/2023 at around 7:30 pm read more

I went to this Wendy's for a quick lunch while out. I walked in and there was maybe 2 customers inside and out. Got to the register and waited on the young man to come take my order. Placed my order and then came all the "We Don't Haves". First there was no ketchup, no mapkins, or syraws!! There was a manager in there just walking around looking dazed!! Service is HORRIBLE! Food wasn't hot so HORRIBLE! Well the ambiance in there was a big wet dry vac in the kitchen behind the cashier. You have what I'm to believe is a manager whose there to help in a pair flip flaps working. This place is a HOT MESS!! The drink was good though. read more

If I could give no stars I would. We ordered on the app while waiting in line for 30 minutes. Not an exaggeration. My nuggets were ice cold. No sauce that we ordered, the burgers were wrong. I asked for a pack of Mayo and they handed my husband a mustard pack and he drove off before we noticed. read more

DO NOT STOP AT THIS WENDYS! Tried to walk in a 8:45 to order & the door was locked and a cashier (not in uniform) unlocked the door just to say they were closed even though there were people eating inside at a table and the dining area is supposed to be open til 10... Went around to the drive thru a minute later and there was no one taking orders either. After yelling at the microphone for a couple minutes finally gave up and drove off hungry just to see all the employees sitting at the counter with AirPods in through the drive thru window. Negative 10 out of 10 customer service! read more

I went there Saturday May 11th around 6pm to eat inside. The big tall woman and drive-thru guy were gossiping about me saying really derogatory things, for no reason at all. They obviously didnt care at all that I could hear them. And they got my order completely wrong. The manager gave me a sinister look when I nicely let him know. The place is filthy, and unsanitary. But what do you expect from a bunch of lazy, rude, dirty, gossiping *******. I do Doordash/Uber Eats delivery in this area, and this is the worst restaurant out of all of them on getting the orders right, and in a timely manner. read more

Went to this Wendy's to have lunch and had a little extra time so I sat down in the back and was on my phone , a homeless guy sat down next to me and was touching himself right in front of me , I let the employees know and the manager didn't do anything about it other than close the lobby and told the guy to leave , letting a predator go. Very disappointed how the manager handled the situation and didn't even call the police. read more

The manager that had the long braids today that was working the drive-through absolutely rude. She kept having me repeat myself in the drive-through, so therefore it led to her having confusion when she rang up my order. Then when I get to the window, she overcharges my card for the items that she had rung up on my order that I did not want i guess refunded the money, but then kept trying to run my card over and over again, and when I tried to show her that she had charged my card and that it went through she stuck her finger up at me and was extremely rude about it then close the drive-through window on me and had someone else basically threw my food to me through the window. Very poor customer service, and she definitely should not be a read more

Yep, 5 stars for a fast food joint! The brand spankin' new location is just gorgeous inside. So clean you could practically eat off the floors.... ok, I wouldn't because people are walking all over them, but you get my drift. They have free Wifi and have a nice area with one long table and bar stools. There's an outlet at each of the bar stools so you can plug in. I took advantage of this area a couple of times when we moved (we couldn't get an appointment with Comcast for like 15 days to hook our internet and cable up). They also have an area with four comfy chairs if you wanna get cozy with your laptop for a while. And, of course, they have the usual tables and booths. There's a Coca-Cola Freestyle machine with like a million and one different drink flavours. Unlimited refills while you are in the restaurant, of course. My food has been hot and yummy. I've ordered several baked potatoes from here and they have all been cooked perfectly. I want to specifically mention that because too many places either undercook or overcook potatoes. On our very first visit here, the husband felt his fries were a little overcooked. So, I took them back to the counter to request a baked potato instead. The manager was at the counter.... let me tell you, every single manager in the fast food industry should take lessons from her. She was just as sweet as could be and apologized no less than 5 or 6 times. She even gave us each a frosty for our "inconvenience." Wow! Now that's some seriously good customer service!! We haven't utilized the drive-thru yet, so unless there's a problem there, I won't write a review update, I'll just leave a quick tip. =) We eat a lot of fast food and I'm lovin' this new Wendy's! read more

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My wife went up to River City to get dinner for her, my daughter, and I. We chose Wendy's because in our opinion it is one of the best fast food options out there, plus we both wanted a chocolate frosty. My history with Wendy's goes way back as it was my first job here in Jax. I opened two stores with them. I know what quality is expected and tonight's experience did not meet it. I also ave managed several restaurants so understand what expectations are demanded in the restaurant industry.. That being said, we will never spend another dime at Wendy's. When my wife arrived home with dinner my pretzel bacon burger was completely raw, the fries were cold and soggy, and my large frosty was only 80% or so filled. 0/3!!!! I was left with the option of calling and speaking with a manager to file a complaint, which is what I did because I was not getting back in the car and driving 10 minutes to get my money back. I am now writing this poor review because the experience was bad enough to take additional time out of my day to make this poor experience known. read more

This Wendy's is better than when they first opened. There is normally always a long wait but it moved pretty fast today. The lady at the window seemed to be a manager and had a pleasant personality. My food was right this time. I have had some issues in the past with my orders. My sandwich is as warm not very hot but was ok. I ordered a frosty so that could not be messed up. There was 5 cars ahead of me but everyone's good morning as ready when you got to the window this time. read more

This place has gone down hill... Rude employees they play to much lines always backed up cause of it. Guys sagging there pants its gross... No reason to tell Corporate or Store Mangers cause they don't care.. read more

Wendy's - the quality service that doesn't cut corners is our recipe - Burgers Near Me - Jacksonville, Florida

FOOD WAS TAKING WAY TOO LONG TO BE PREPARED Service at this Wendy's restaurant has been getting worse and worse. It seems like every six months or so they get slower and often times the food isn't even that good. At this particular location I see a lot more playing going on behind the counter in the kitchen area then food being made. SAD. read more

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Worst experience. Waited 30 minutes for a mobile order we placed 10 minutes earlier. They didn't even start it until we said something. They didn't give us our kids meal. Then after going back inside they gave us the wrong food. After going back inside again, the line was growing and they were unable to help anyone and were out of Chicken nuggets and honey mustard. Food was cold. read more

We got to the door where the door says dining open till 10. It was almost 9 and the doors were locked but people were sitting inside. We were told the inside was closed. We went to mellow mushroom to use the restroom since we weren't allowed. We still went back to the drive thru to get some food and got to the speaker no one answered. Drove up to the window and everyone was on the phone. It was a boy with a Afro with a headset and a girl with long hair, with a different color shirt maybe a supervisor or manager. They should be reprimanded. We went to McDonald's instead. Find out who was on this shift 845-9 pm 7/5/23. I will be calling corp. read more

Cold baconator sandwich and no soda available. The hamburger patties were old dry and overcooked sandwich was not even made right. Worst Wendy's I've ever had !!! read more

This Wendy's is the best. The people working here are always so great, and the food is hot. It's the best fast food in this area. Great job you all read more

50/50 chance that their system will be "down" or not preventing them from taking orders. If you're going late at night forget about it! Happened to me 3 times, once at night and the other in peak lunch time. read more

If you have to eat here please don't'. I repeated how I wanted my order completed several times and they still gave me uncooked nuggets. Complete garbage. read more

Drive through line was long. I come to this 1 to avoid the Wendy's on Dunn and the 1 on Lem Turner. The wait was long but still not as bad as the other 2 locations. The food was good. The picture of the new sandwich had the bacon hanging all out of the sandwich... thought I'd get more bacon for my buck lol. But it was just 1 bacon broken into two pieces. Tasted good though. Window service was polite. The menu said to notify if a kids meal is for kids under 3 for a different toy. He got the same toy as my 7 year old but with a different picture... not sure if I was supposed to get something altogether different. Overall pleasant experience. Had expectations that were met differently than I expected. read more

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11/12/23 6pm ish asked for lots of bbq sauce and lots of ketchup for 2 meals total. should be pretty easy for people begging for more money hourly to be able to just put sauces in a bag. read more

Tried the new Bacon mushroom burger and it had way too much lettuce on it I had to search for the burger. The customer service today wasnt that great, I will take this as a one time issue since i have been here many times. I arrived right before the lunch rush so I dont know why they were slow today. read more

Wendy's - Burgers Near Me - Jacksonville, Florida

food was great but the service was trash while i was in line they talked shit about other peoples orders and didn't move with no since of urgency. read more

When I walked in, the workers taking orders have been replaced with machines. Which suck. It is complicated to alter orders and customize them. I had to ask staff for assistance, which they got huffy about, because Wendy's is understaffed and doesn't pay it's workers enough. Do you know that the CEO, Todd Penegor makes over 9 milllion a year? And he wants to replace workers with machines so he can save a buck? I hope hurricane IAN or the next one rips his mansion right off the friggin map. Now, so I get my order, which is wrong, there are no lids for the large drinks, and when i ask for one, the staff again gets huffy. I will NEVER eat at Wendy's again. read more

The five $ bag at Wendy's Rivercity Marketplace is so bad, they should give you $5. to take it.

I've been waiting in line for 12 minutes at the drive thru and there is only one car in front of me. She sat at the order board for 4 minutes. This place needs some training on how to move a drive thru line efficiently. When I got my chance to order, I was told she'd be right with me. Im still waiting... and now that I've ordered, in still waiting! read more

Worst Wendy's ever! I sat in the drive through line forever and it didn't even move! The last time I came through this drive through the woman at the window scratched her butt right in front of me! Like hand in the pants scratching! That should have been enough to keep me away but I really don't have many fast food options around here since I have to eat dairy free. Gross and poor service! read more

Went through the drive through at the Wendy's by Home Depot,in Jacksonville,on Lem Turner Road.I kid you not! Took me 28 minutes to get around the building to pay & another 13 minutes after that,to wait for my food.And it was stone cold! Unbelievable! No way you could call that "fast food!" And it was not a rush time. About 3:00 PM,in the afternoon.They were not even busy! Now I know why! Just an all out miserable experience.Avoid! read more