I sat in the lobby waiting for an employee to attend to my family and I for what felt like forever. It wasn't even busy. In terms of customers, there was one guy waiting for his food and us. That's it. I saw at least 3 employees in the restaurant, one of whom was on their phone. read more

I come here a few times a week because of my job and i have a limited break time, I spend most of my break waiting for my order to get taken, today i waited 15 minutes just to put in my order Edit: ketchup was out, napkins were out, bathroom paper towels were out, whole place is a mess read more

This place is amazing the service is perfect and I never have any issues getting my food. I love the people and I love how fresh the food is always! read more

Atrocious burger for 5$ Fries and frosty good, but absolutely horrid burger I hate to say it, but this sucks LOWER YOUR PRICES WENDY'S!!! read more

One star for a working ice cream machine, clean tables, and a clean toilet. But this food all had... a strange flavor. Like I couldn't even eat the fries, it was just strange. Came in for a frosty and decided to get lunch as well, should've just stuck with ice cream. Food was terrible. Just the strangest taste to it all, made me nervous. Place is clean though. Service is not outstanding but they also weren't rude. Just would not recommend. read more

gotta be the worst wendys in the whole entire world. somehow redeeming my wendys app code for discount increases the price? And then they forget something every single time without fail. read more

Slowest Wendy's I have ever been to!!!!!!!!!!! Horrible! Food was okay but took 15 min to get through the drive thru with only 2 cars ahead of me read more

Well I had a very pleasant experience here! Thursday afternoon drive through was busy but they handled it like champs! Food was great! fast and fresh as can be from a Wendy's Got a number 11 with queso fries a small up charge but it was worth it for sure! read more

Wendy's - Number 11 Idk what it was but it looked and tasted fire! - Burgers Near Me - Highland, Utah

See all

Slow. Terrible customer service. Drive thru was 30 minutes. Ordered in the app with I would never have waited.

The chili there is basically tomatoey broth with just a tiny bit of meat and a few beans. It used to be a fairly healthy and inexpensive meal, but it's a waste of money now. read more

longest wait I have ever experienced it would be faster to go to a 5 star restaurant i have been waiting for 45 min to pick up a pickup DoorDash order my self and still havent got my food and I have watched 11 people leave cause they had been in line to long also drove over the curb and drove on the grass cause they were stuck in the drive through I don't recommend come here if you are in any kind of hurry read more

Very inconsistent food quality. The kids that operate the restaurant don't care enough about their jobs and the owner doesn't instill a culture the kids feel a part of, so the food quality and service suffers and your experience is marginal at best. It's too bad, they could be good. read more

They do not answer the phone. Don't even try to call this establishment. They send all calls to voicemail. Trying not call and resolve an issue, forcing me to drive back. Just stay away and you won't have to deal with them. read more

Awful service. They are so slow and you often have to repeat the order you want at their window. They don't care about the customer. Last time I am going there. Awful fast food place. read more

It's Wendy's! Food and Service has been good for me these past 8 years. It's dangerously close by!

THIS WENDYS IS A JOKE first of all, we were in like for 45 minutes. We get to the window and they give me the wrong drink, so we ask for the right drink and he put no ice and filled it up HALF WAY. We get our food and start eating, they forgot a Large fry entirely, my friends burger has FROZEN lettuce on it, and my other friends double patty burger has 1 and 1/4 of a patty!!!!!! What?!?! Sooo horrid. Never giving money to a Wendy's again lol read more

Wendy's - "Dave's Double" with one and a bite ?!?! - Burgers Near Me - Highland, Utah

Honestly terrible service. Everyone must be in training still. Took forever to get food out. It's about par with fast food so I guess what can you expect. The inside of the place is nice and clean though. read more

This is the worst Wendy's I've ever been to. The onsite managers were terrible at providing customer service. The entire time I was explaining the problem, both managers were just arguing with me instead of trying to make it right. One named Sarah actually said: "the customer is not always right." Yes, she said that to me - a customer. After complaining about not getting our food and asking them to remake it for us so that it wasn't all cold and soggy, she refused and asked us to leave or she would call the police (because I wasn't going to leave until she made it right or issued a refund). read more

I had a disappointing experience here. I had the app, and there was a coupon to use. The coupon was for a free premium burger with any purchase. For my purchase, I purchased a small Frosty, which was on sale for $0.50. When I got to the window, the woman commented on the price, to which I replied "Yeah, I have a coupon, isn't that awesome?!" "Not so much for our business." She frowned in all seriousness. Coupon shaming me is stupid. I work in the area and have for five years. It's the same distance for me to drive to McDonalds (by the High School) as Wendys (I'm in the middle). I'm reminded of this every single time Wendy's sends me a coupon. Obviously I deleted their app long ago. I just saw a coupon advertised that you can get a free breakfast sandwich there today (honey chicken biscuit). Nah, fool me once shame on you, you ain't... you can't fool me again. read more

Ordered Chili because it's normally amazing and was the good staple that got me through college. Had a giant beef patty chunk in it. A sprinkle of cheese and lots of broth. Maybe 2 beans? The chili was basically hot tomato water. Awful. Come on Wendy's! read more

Wendy's - Watery chili with a big chunk in it. - Burgers Near Me - Highland, Utah

Seriously, hire or train people right, Took along time on drive thru as ni one was talking. I though it was broken. Don't think that customers cannot hear you when you mumble your complaints on the headset. Wendy's! Train the kids to better serve your customers, I already said I am never coming back here. Will try to remember that. read more

I use to come here all the time in highschool. It was the place to meetup, order some JBC's (99 cents back then), and hangout. Last night I moved the rest of my things to my new place. I hadn't had lunch or dinner and was starving at 10PM. Wendy's was open, so I went on through the drive through. I picked up a Son of Baconator combo with some Sprite to drink. The food came out to me quickly and I was on the way. While I drove I dug into the meal. The burger was good. Not an amazing $10+ burger, but it hit the spot and I felt like it was a good value. The fries were surprisingly hot, something I wasn't expecting at 10PM. They were lightly salted and tasted good. The Sprite was fine as well. For around $7 I was completely satisfied. Is there better food out there? Of course. Are the flood of 1 star review a little dramatic? Absolutely. It's another Wendy's location and has been consistently good to me over the years (other than the JBC price raise). If you're driving through Highland/Alpine and need some quick food, don't fear the Wendy's. read more

Still the worst. We occasionally try this location because it is so close to us. Hoping it will be better. Nope. Do not go here if you are in a hurry. There is no fat in this food. 25 minutes in the drive through. But that's actually an improvement. Do not go here is you actually want what you ordered. Be sure to double and triple check your order. They forgot an order of nuggets. I counted the sandwiches but should have checked what kind they put in the bag. They got one wrong and my daughter will not eat it. I don't blame her. It's not what she ordered. I think the workers are doing the best they can but this place is terribly mismanaged. For so many years now. Wendy's corporate does not seem to care. Fooled me again. This time it is on me. I know better. Insanity: doing the same thing over and over again expecting a different result. This place will NEVER change. Sad that we have to leave one star. Come on Yelp, let us select zero stars. read more

If there was a zero stars that's what they would be getting. I watched them serve another car in front of me then tell me they were closed right after. When I looked up their hours it said they were still open. I honestly don't know why they keep this place open this is not the first time this has happened to me at this location but it's a first that have served someone in front of me and then literally told right after that they are closed. read more

Got the number 1 combo The fries were warm but I'd prefer them hotter, it makes them taste fresher. For some reason the fries had a weird aftertaste of lavender...maybe someone's perfume or something? It wasn't great I can see why people would prefer wendys over mcdonalds, the burger I got was nice and plump, the bun wasn't squashed and put together haphazardly. Definitely get this over th quarter pounder at McDonald's. Burger was good and fries were ok read more

The worst! Ordered online, but the lobby is closed. So we waited in a very slow drive thru. We parked five minutes at the open window while five workers laughed and joked inside. Finally, someone asked for the name on the order. It was thirty minutes from the time we arrived before we got our food. The number of items in the bag checked out, so we went home. Not only was the order wrong, my burger was burned! I will not be returning. read more

Slow service all around for a fast food joint. I watched cars leave the line even though there were only 2 cars in line. I'm surprised this location still exists. When I got the food, it was stale and barely warm. Plus just gross. Not that I'm expecting much from a fast food restaurant, but at least warm & somewhat edible. read more

very slow service, food is good sometimes but kinda mid the fries r weird kinda clean read more

I'm leaving this review in an effort to help. Wendy's corporate, please help those managing and staffing this store. This is the very worst fast food experience I've has. Because this Wendy's is close to our home and my kids like it, we visited twice this week. Tonight, with one car ahead of us, it took us 36 minutes to get through the drive-through. Each item that I ordered, which showed correctly on the drive-through screen, was incorrect when I got to the window. It took 12 minutes to help a staff of three people at the drive-through understand their own menu and that all they needed to do was look on the screen inside the drive-through window and give me the items shown on that screen. The experience, the wait, and the interaction with the clearly untrained staff was unacceptable for any business. Wendy's corporate, please help the people in the store. read more

Went on Saturday and paid for 3 baconator sandwiches. I got 1 missing sandwich and the rest the son of a baconator. Then on Wednesday evening I ordered 6 sandwiches 1 4 for 5 and a kids meal. I was missing 2 sandwiches, the food was cold, and we waited over 20 minutes for cold food. Not a great place. The service was terrible. read more

Easily the slowest Wendy's I've ever been to. Spent 40mins in drive through partially because I was working and because I promised my kids some frostys. Update: the chocolate frosty we're broken. There were 2 teenagers running the whole store and the don't have Apple Pay (forgot my wallet at home) Worst experience in fast food ever. read more

ANTI-MASKERS HEAVEN Maskless employees!! I went inside this Wendy's yesterday to save myself from the long drive thru line. Was noticed by about 4 employees and literally ignored for about 3 minutes straight until I finally said "Hello??" in which a few just looked at me and kept doing what they pleased and finally about a minute later a nice young kid ran over to the register. One of the young female employees that kept looking at me when I wasn't being helped, was peeking over the food prep area and then hiding (yes....hiding) and giggling. She WASN'T EVEN WEARING A MASK! They were busy for sure with their drive thru customers but no one else was even eating or waiting in line inside the restaurant. The thing that I was mad about is how many people had made eye contact with me and didn't give me the "Hi, we will be right with you" or any sort of acknowledgment to let me know that I was seen and will be helped eventually. You know... common courtesy and just normal customer service. The only customers in the restaurant were standing up talking because they were done eating and didn't have masks on. A group of about 8 junior high kids rolled in behind me. Once again... maskless and weren't asked to put masks on. WOW I will literally never come back to this Wendy's that's run by maskless, giggling, rude high school kids ever again. It's disgusting and the customer service was shocking. This place brought out the Karen I didn't even know was in me. read more

took 40 minutes to get our food out!! and things were cold and our frosty was liquid. workers standing around doing nothing.

Wish no stars were possible. I am a fool for sitting in this no line drive through and for giving them my money. This is no where near fast food. A sit-down restaurant would have been faster. Smh. Worst. Experience. Ever! Found all the bad reviews while I sat here. Then I checked my work email, then I browsed social media, then I wrote this review. Then I got my food. Food was fine, but never again. 15 min at the speaker just to give my order. Another 10 to get the food. Wth is going on with this place? Just shut it down already. F this place. read more

Terribly slow and sloppy service! We wanted to grab a few salad and sandwiches on our way to a picnic, but we ended up standing in line for over twenty minutes. There were perhaps three or four employees servicing a long line of drive through and walk-in customers. The inside of the restaurant was filthy, with fries and straw wrappers all over the floor. Garbage cans were overflowing. The employees seemed uninterested in their work and unenthused about customer service. read more

Wendy's - the contents of a fast food restaurant - Burgers Near Me - Highland, Utah

Easily the worst Wendy's location I've ever been to. The ownership should be ashamed at how this place is run. This location is chronically understaffed, dirty, and unorganized. You can't blame the kids working there -- they're kids without oversight or direction. This place is a blight to Highland City. read more

I'm not sure if there is new management, but I've noticed a difference recently. Hopefully things will continue to get better. 7 months before: This location needs to get their act together. It takes forever to get food in the drive thru and every time I try to go inside the door is locked. One of those times, it said that they didn't have enough employees to keep the dining room open. It's time to clean out - management down - and start with a new staff. If I could do zero, I would read more

Food was fresh, but not very much of it for a medium. Been coming here the past 3 days and no receipt given every time. read more

Wendy's - a basket of baked potatoes - Burgers Near Me - Highland, Utah

5 stars just for the nuggets, one time they messed up my order on accident maybe but when I went in to correct it they were so kind and patient and, go here and only get the nuggets and fries because they are what makes my heart beat with love. read more

Slowest drive through ever! Seriously every other business has gone out of there way to figure out how to be successful during the pandemic, but I would never go back to this location. It took over 20 minutes sitting in the drive through and after so long you have to decide to commit or take the loss.. this time we committed and it's not worth it. If they can improve the on the speed of their service I'd go back. read more