Can this place ever get an order correct? Every time we go there, the order has been wrong. There can be burgers missing or they will be incorrect, fries missing, etc. Once you get your order correct, the food is decent, but don't go through the drive-thru! You will want to literally not only check that each burger is in the bag, but you will want to open them to make sure they are the right burgers and are correctly made. I mean, In-n-Out can make me a 3x3, mustard-grilled, with no pickles and raw onion and get it right every time but Wendy's can't handle no pickles? read more

First time I have gone in to eat at this Wendy's. Time ordered my food was 12:29. At 12:40 I walked up to t the counter and asked if they had forgotten my order. No one acknowledged my question, they just threw my order in a bag and said "sorry for the wait" Would I ever come eat here again? Nope! Oh, just a couple side notes. I was the only person in there, and my burger was cold. read more

One patty on baconator instead of two! it said baconator on the screen so she didnt hear me wrong. either a lousy job or its intentional to cut profits. read more

Wendy's - poorly made Baconator Combo - Fast Food Near Me - Herriman, Utah

Got called racial slurs but oh my GOD this shit is so fire 11/10 Some guy is in here for a interview hope he gets the job read more

I decided to try Wendy's again as it's been a year and was hoping for better food and service this time. I went into the store because usually the service is better and food fresher when you're standing in their face. But unfortunately I was wrong. I ordered a 10pc nugget meal with a large fry and large drink, I asked for the food to be made fresh and the nuggets and fries were. I also ordered a large chili with cheese and the chili wasn't very hot, we had to warm it up at home. I ordered a double stack with extra pickles, extra mustard and onions, I got 2 pickles and one was rotten almost and I got one piece of onion, literally a piece like a tiny chunk of onion. There is pretty much no mustard in the burger and it's very dry and there is only half pictured here because the other half was so soggy with ketchup it wasn't edible. I tried to fill up our large drink from the lobby drink machines but every thing we wanted such as fruit punch, juice etc tasted like water and when I tried to just get sprite it was flat. The lobby was empty besides one small family eating and they weren't there very long. Also when the cashier (petite blonde in her teens or late teens) was getting the nuggets ready to be bagged she dropped the nugget container on the floor and I looked at her she made eye contact while picking it up off the floor and almost acted as if she would've used it had I not seen her, but she set it on the counter next to where the fries are set after being made so now the dirty floor is all over the counter. Mind you she had no gloves on while making food or touching the container on the floor then went back to boxing up fries. We will not be going back again. Not even in a year, at this point I'm thinking of calling the health department on them it's scary. read more

Wendy's - Half of a Double Stack - Fast Food Near Me - Herriman, Utah

Everything else we got was good but I do think it's hilarious to order a baconator and have them forget bacon on it. read more

Wendy's - Baconator with no bacon?? - Fast Food Near Me - Herriman, Utah

"You want extra mayo sir?" Yes please No mayo on either sandwich* Also- 5 bucks for a 4 piece kids meal wtf read more

ordered the new taki meal. It's SUPPOSED to come with a taki chicken sandwich, taki fries, and a taki bag. We asked for a large and they gave us a small, I also ordered a frostee swirl and they gave a basic frostee that wasnt even the right flavor, and lastly, they forgot the chicken sandwich and gave us a terrible burger that was super dry and burnt. They forgot the MAIN COURSE of the whole meal it doesnt even make sense how you can mess up that bad. You see an order and you make it. Its not that hard. I would rather drive an extra 20 minutes to go to a different one than go here again. read more

Ok, stopped by (drive-thru), yesterday and today, burgers great-however both times large fries were Hours Old-really old. Not right to serve old food at premium price. Grocery stores discount expiring food! Shame on this location ! Also they don't answer their phones or give out receipts. Buyer beware!! read more

This is the location where you double check your meal in front of them before you leave. Something is always missing! Even if it's the main meal, smh. Everyone who works here looks like they're fresh off crack. Don't trust them with my food anymore. Lost too much money to this place and it's filthy read more

The service is horrible and you have to wait too long to place your order Besides, they ignore you!!!!

Visited for the last time a while back, asked for spicy nuggets and got old regular and spicy nuggets. Fries were soggy from not being cooked all the way. We love Wendy's food just not this Wendy's. read more

Wendy's - a piece of fried chicken and french fries - Fast Food Near Me - Herriman, Utah

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The food is amazing! Very worm and the fries are perfectly salted. Chocolate frosty 10/10. Will be coming back soon!

The fries tasted like they were from yesterday and warmed up. The chicken was also from yesterday. They don't listen when you customize your food order. Horrible experience at Wendy's today. They could do better. read more

Slowest Wendy's in history. Sheesh. Was stuck in the drive-thru for almost an hour. Would have just left but couldn't because I was too boxed in by the cars in front of and behind me. Don't go here. read more

Made an online mobile order, showed up to the drive thru to pick it up... spent 3-4 minutes waiting for someone to answer the speaker... asked for my order and they responded with it's not done yet please come wait in the lobby... I waited in the lobby for 20 minutes for our food. If it wasn't already paid for, I would have walked out. Service is unacceptable and employees are rude. Not to mention that my food was cold and the order wasn't correct. read more

Wendy's - a blue shelf with a variety of food items - Fast Food Near Me - Herriman, Utah

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As a Wendy's, it is not worth the extremely long wait times and consistently missing food/wrong orders at this location. The one thing it's good at, is being bad. read more

This ais the worst wendy's ever. We have said so many times that we will never come back here but our kids ask for it and we aren't going to dive for 30 min just to go to another one. Today i used the app to order for in store pick up. Arrived and the lobby is closed. No sign no indication just locked. Drive through wraps around the building and barely moves. After 8 attempts to call they finally pick up and tell me to get on the drive through. This is 20 mins after my food was supposed to be ready. They won't even bring it out!? Crazy. Update: 30 minutes in the drive through and cold food. Yum. read more

The food is good and we tried the new spicy nuggs which were great but they shorted me on nuggets and only gave me 7 when I ordered 10 and they forgot to give us a large sprite in the drive through, going back in to get the ranch and sprite they forgot I had employees ignoring me and glaring at me waiting by the counter when I was finally helped and asked for my sprite I was told they gave me it and I was lying, I asked for ranch twice and by the second time I was having the man at the counter roll his eyes at me. read more

I'm giving them 3 stars for the help, they were great but the breakfast good was a huge disappointment. The "croissant" was a way too soft square bun. The crispy bacon was great but the drink , although I love the wide array of flavor shots, there was too much carbonation ratio to the Diet Come" syrup. I already mentioned in the photo caption that the breakfast potatoes appeared and tasted as if they were from the day before. So disappointed as this was my first breakfast experience with Wedy's and I drove out of my way to try it. read more

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no one there speaks English they never have everything available and most of the time the foods over cooked idk where other people who are reviewing decently because this is horrible read more

i don't know who she was maybe manger not sure, but she was hispanic she was taking my order and i did understand her english, she misunderstood me and got my order wrong. Told her this was not what I ordered, and instead of changing my order she wanted to argue about it, I simply just told her to just change the order and instead she wanted to correct me? She had me go inside and made me wait a least a good 15 mins. ( I was running late to work) Finally she wanted to Attend me but instead of just giving me the right order she wanted to keep arguing, I just nicely told her, "ok just give me the order". She had an attitude the whole time. Didn't know how to refund me so she just gave it to me in cash. read more

DO. NOT. GO. Literally every time I have gone, they have gotten my order wrong or charged me double! I go every so often hoping things will get better, but, nothing ever changes. This is the worst Wendy's I have ever been to. The order is ALWAYS wrong or they charge you for something you didn't even order. Anyone reading this, do not go to this Wendy's. read more

WT-actual-F is going on at Herrimans Wendy's? We went in around 5:40 and the fry cook was eating fries as they came out, without changing gloves he continued to cook. Lady making cheeseburgers was also eating the food and again didn't change her gloves. She caught me watching her and just smiled like it's normal. That is disgusting as hell!! Why would I want your mouth on my food? Vomit! Zero stars! Get your shit together man. read more

Trash, garbage, there's another Wendy's by the district that's much better than this one If you come here, don't expect decent quality or a correct order it's pretty bad read more

So I have two kids who can never decided on the same place to grab some quick food. Wendy's was my second stop for food tonight. The first place (not a Wendy's) has horrible customer service. The Wendy's was amazing. The girl was so nice, quick and got my order right! YAY WENDY'S!!! read more

The Lady Asian that works here is completely rude they don't care about you or the service or the quality they give you.... This is the third time I'm returning the burger and she refused to give it to me even though we spoke on the phone so the manager or assistant manager or somebody came out and he made it right and he was nice and down to earth and pretty cool but this establishment is a joke and ran like a joke I would never hire staff from my company who were rude to customers like that knowing that they'll put out a bad word and never return bad business. read more

Absolutely HORRIBLE service!! I asked the manager who was working the drive thru to remove a meal 4 different times and each time she threw a fit and just started shaking her head. Only giving 1 star because I can't give zero stars. read more

Since corporate doesn't seem too interested, here it is. What the actual heck? Spicy Chicken in 3 old, chopped pieces of filet. One of which was a small chunk greasy end. Seriously, someone actually made this and thought it was ok out of ignorance or they were being "funny". I don't know what is going in in Herriman fast food, but it's an epidemic of failure. Wendy's seems to be no different. This was my third and last time to this location. read more

Wendy's - Why? - Fast Food Near Me - Herriman, Utah

This location is a mess I've never seen so many idiot on one place. The food is horrible they are extremely slow even to take an order.

Worst service I have ever encountered! Manager couldn't find my drive thru mobile order. Instead of providing customer service, she just argued with me about not finding the mobile order. When I finally asked if I could just place an order, she told me to come inside to order. No thank you! I'm heading to the District location. read more

TLDR; if you decide to go here, be sure to bring ice, napkins, and cash. And don't come when you are already hungry :) I have visited this location 3 times and have yet to eat here. Judging by the reviews, that's a blessing. The first time I waited for 10 minutes at the speaker after the employee just said "hang on"... then I place my order, wait another 15 minutes in the line before getting to the window where they tell me they are having technical difficulties and can only accept cash. No apology, no offer to give me the food for the inconvenience, just held the bag in his hand and shut the window when I said I didn't have cash. The next time, we actually went inside, and they made no mention of this when we ordered, but after we paid and went to get our drink, there was a sticker on the soda machine that said "sorry no ice". They were also out of napkins. NAPKINS. And did not have any behind the counter either. It has been several months so we decided to give it once last try today and... card machine was down. How is this place even open? read more

They piss me off. There could be 10 cars in the drive-thru, or there could be 2. No matter what, count on this place to take 20+ minutes to get your order out. The food is good for a fast food restaurant, and the customer service is okay. Just don't go here if you value your time. read more

The food is good, but the dining area is an ice box! Every time I dine-in it is so cold, and there's only a few customers, if that. It has to be a business strategy to stop customers from using the free Wi-Fi, and decrease the amount of dine-in customers. They play Top 40 music, and the staff is friendly, but the dining area could be a lot more welcoming. Food: **** Staff: **** Dining: * Drive Thru: *** read more

Wendy's - Fast Food Near Me - Herriman, Utah

If I could give them zero stars, I would. The drive through is 15-20 minutes wait time. The orders are consistently wrong. You can ask for no mayo and you'll get double mayo. You can ask for 3 cheeseburgers and get 2. It's almost funny....except the hungry kids in the back of your car are pissed and mad that there is white stuff all over their burger. I've tried talking to the manager.....you get shrug and a "whoops". I called corporate because they apparently were unaware of the issues. We'll be going somewhere else from now on. Three wrong orders and I'm done. read more

This location is terrible. We did a mobile order and when we went to pick it up they couldn't find it even though the money had left my bank account. We were in the drive thru go 59 minutes. The workers were arguing with each other. Our meal was wrong but at this point we were not going to wait longer. Very unorganized. Very unprofessional. read more

Shittiest Wendy's ever really put one dam piece of lettuce on my burger fries sucked asss lmao fuck this place

They got my order almost right, by the time I noticed they had messed it up, I had already left and didn't have time to go back

Well it is October 7th 2023 1:00 p.m. while inside dining I watched employees lock the doors and not allow customers in while taking care of drive through only wow customers satin 8 inside all because they were in a lunch rush they turned away 17 customers and their families then those who came in and tried to order while customers were leaving had to sit at the counter for several minutes I want to say at least 15 minutes before one spoke up and said hey there's customers at the counter that have been here a minute are we allowed to order they straight up told the customer drive-thru is priority customer left while others in line ask the same thing and we're told we'll get to you when we can they also left I will never ever eat this location ever again due to lack of work ethic due to the lack of cleansing this and sheer disrespect for customers all due to laziness the counter girl that ran the counter during that time should be fired so should the manager that ran the floor if you can't handle fast food get out of the business straight up one of the shittiest ran food joints I have ever seen in my life and I've seen many do not eat there read more

Even after new management took over the service is slow and the food is subpar. Half of the time the food is cold or the order is made wrong. I wish it were better because it's so conveniently located between evening activities. But because it takes so long, there's never time to stop a grab a quick dinner for my kids before the next thing starts. If you don't mind waiting longer than in normal for "fast food" then I guess this wouldn't be a problem. In my world fast food is supposed to be convenient and this definitely isn't. read more