I come to this location very often and usually order nuggets cooked fresh. I always use the app for orders as well. A lot of locations get cranky when ordering fresh and using the app. However, big shoutout to the kid Hunter working the drive thru. His customer service is awesome, he never complains about my requests, and my orders are always accurate. Good job to whoever raised him up. Awesome kid, great worker. read more

For as long as I waited in line just to order I thought I would've least gotten hot fries. The fries were cold and old. You could tell the chicken nuggets, old and cold and the large fry that I ordered wasn't even filled. Service needs major improvement. read more

Wendy's - Large fry - Fast Food Near Me - Frisco, Texas

Asked for the premium bun besides the regular bun. The manager gave me nothing but meat & lettuce with packages of condiments that I asked for " only ketchup / lettuce & mayo ". The whole meal was close, bad location / no one speaks English read more

Wendy's - Fast Food Near Me - Frisco, Texas

It's not that hard to get an order right, but somehow this is still possible. I mean, it's on the ticket.... Literally go down the list. My bad for trusting them and having to turn around waste my lunch hour and time to get what I paid for. read more

I've been to this Wendy's location multiple times never had an issue, today was a totally different story. I waited in line to order for a long time, when I finally got to the intercom box they made me wait for another 5 minutes before taking my order. I went around 3:00 so it definitely wasn't a lunch rush, they were literally just taking two cars in the line at a time. When I finally received my order it tasted like the french fries had been fried again or had been left in the fryer for too long. Did not taste good at all. The chicken sandwich was probably the worst thing I've ever gotten in a drive-thru. It tasted like it had been left out all day and then fried 6 times, it was the worst! My entire lunch is inedible, I am on my way to a meeting and did not have time to waste and now I have to go to my meeting hungry and late. So not happy with this experience! read more

Wendy's - a person holding a piece of food in their hand - Fast Food Near Me - Frisco, Texas

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No matter how slow they are, they never get the order right. Last time they left out sauce and special spoon for the Meal of Misfortune (if you have kids, you know this a big deal lol). This time left out the double stack in the double stack biggie meal. My mistake for not checking closely enough, but I thought I saw the foil in the bag. They're too slow to have the excuse of being too busy to check. read more

HORRIBLE SERVICE. Can't even say hello or thank you. To top it off I ordered two chicken nuggets and a burger. Get home and no burger. Guy working the drive thru 11/21/24 at 8pm is lazy, slow, and has the customer service of the glass in the pickup window. I guess that's what you get these days unfortunately. read more

Very hard to communicate with these people...not sure if they understand English ...seem annoyed when you ask questions

This Wendy's is awful! Only one customer other than myself at lunchtime on a Tuesday. It was freezing in there and my burger and fries were ice cold. McDonald's and Whataburger in the same area had way more customers. This place needs to step up their game. read more

This must be a joke! I went to Wendy's at 8:30 and it took 30 min just to get up to the speaker and there were only 4 cars ahead of us. When we finally got to the speaker the guy in the headset was so rude and unprofessional. He raised his voice at me because they were out of Dr.pepper. Like that was my problem! After ordering it took so long I decided to leave because We had been there for 40 min and had moved about an inch! Do not go to this Wendy's at all costs. It is terrible, always short staffed, the drive thru is so slow, and the workers are rude. read more

Great service! Really nice staff! Appreciate the good vibes and good food! Even though they were a little backed up they apologized and made it right read more

This store has horrible customer service!! Rude drive thru staff with sarcastic remarks and no customer service.

I go to this Wendy's twice a month, when my daughter has therapy. Today was my second--and worst--experience at this location. I waited in the drive-thru for 10 minutes to order, and another 10 minutes to get to the front and pay. I had to repeat my order 3 times, which didn't really bother me. They were busy and the woman taking my order kept apologizing, saying she was doing three things at once. I ordered a #4 (double bacon cheeseburger meal) without pickles and with a medium Dr Pepper, and a kids hamburger meal with an Honest Kids Fruit Punch juicebox. I paid $13.67 and left. When I arrived at my daughter's therapy building, I discovered that instead of the meal I paid for I received something else. A single bacon cheeseburger with pickles (see photo). I won't be back to this location for a while. Ś read more

Wendy's - a sandwich in a wrapper - Fast Food Near Me - Frisco, Texas

I have ordered spicy chicken sandwich($5.60) one and all i got is crispy sandwich ($1.90) one with spicy sauce on it Im not new to wendys and have tried multiple times and im pretty much aware how spicy chicken sandwich looks like May be they are out of it and they can simply cancel My order instead they gave me a sandwich from dollar menu I will avoid this location for my next purchases read more

My lemonade was so watered down that it was almost tasteless and the food wasn't even warm and we had to heat it up when we got home. I ordered through the app which was annoying because it wouldn't let me change the size of my drink on one of the meals. Then the drive in worker didn't want to give me a ranch sauce to go with my baconator fries. Guess what? Ordering a sauce on the app wasn't an option either. The service was terrible and so was the quality of the food. I'll just continue to go to the one down the street with consistent service and food quality. I won't come back to this one. read more

Sorry to say , but we went in to this specific location , lights and door open ( at dinner time 5:55 pm) and here is what we found . Nothing, no people , no staff , not another living soul in the building. Half opened bags of food sitting on side of the fryer , unwrapped supplies and food all over the place , and really in bad shape. We called out to see if anyone was there , as we were worried something bad happened ( as this is something you don't see in Frisco). As we left we saw what may have been two employees sitting in parked cars in the lot , but not sure . Hope everything is okay at this location read more

Wendy's - the front of the restaurant - Fast Food Near Me - Frisco, Texas

Never thought I'd be sitting in drive thru at a fast food joint for 30 minutes. I was stuck and had no way out. How on earth can it take this long. 15 min just to order and there were only 3 cars ahead of me. Then another 15 waiting to get to 2nd window to pay and pick up my food. Blake, the window server, was nice until I looked in the bag and didn't find the BBQ sauce I ordered with the nuggets. I let him know I didn't have the sauce and he just gave me the death stare and he didn't apologize. By the time I got home, the food was cold. I'm only 5 minutes away. Horrible. I will not be coming back to this location. read more

Absolutely zero customer service. Very rude lady working the drive-through. Gave me so much attitude for me, misunderstanding what she said and never use the words thank you....yikes read more

The owner of this location should be ashamed.. the dining room is absolutely FILTHY!!! The least they could do is sweep up crumbs.... Tables and chairs were all disgusting. Workers have horrendous attitudes. It's not that hard to be nice. I won't be back to this location ever. read more

Let me start by saying I am a BIG fan of Wendy's in general. The quality of their food and the ingredients they use is definitely a step up from other similar fast food burger restaurants like McDonald's, Burger King, and Jack in the Box. They do a lot for charity, their restaurants are usually fairly clean, and their drive-thru service is typically the fastest out there (almost too fast). That's why it pains me to leave this review. But this Wendy's location is not only the absolute worst in the ENTIRE DFW area (and I have eaten at a lot of them), but it's an embarrassment to the Wendy's brand in general. Dave Thomas would be appalled if he were still with us and could see the quality of service and food this dump provides. It's like this location actually goes out of its way to be as awful as possible, almost like it's a joke to them how bad they are. You name it, it's awful here. Typical drive-thru service includes either "what'chu want?" greeting or sometimes just silence, followed by 25-40 minute wait times (with hardly any customers in line), excessively rude employees at the window, and almost always an incorrect order in your bag. The food is often cold or stale, as if it's been sitting out all day. It doesn't even taste like normal Wendy's food. And sometimes the restaurant just closes down at random times with no reason given. A recent visit of mine there on a Saturday evening at 6 pm was met with a voice saying "we ain't open". Labor shortage? Food shortage? Broken equipment? Employees just goofing off? No idea. If you're wanting Wendy's for dinner and can make the drive to literally ANY other Frisco, Plano, Little Elm, or McKinney location, I would highly suggest doing so. read more

Horribly slow service. It took over 20 minutes to get thru the drive through. They closed the inside so no options.

Every visit to this Wendy's has a story, but the latest is them closing an hour before scheduled to close. We sat at the drive through speaker from 11:02p-11:12p with 1 car ahead of us and as soon as that car left they turned off the drive through lights. Common courtesy would be to simply say you've closed instead of letting us sit there. read more

For a being the new Wendy's on the block, you would think things would be perfect. Well, nope.. we have been here twice and each time the wait time to receive our order was less than slow and it is always incorrect. What part of no tomato, add pickles isn't clear? The only plus is the really cool soda machine - you can choice from over 100 varieties and it includes a ton of diet options. Perhaps all the employees are new and still learning...well until everyone is up to speed we won't be back. read more

Review not specific to this location, but I ate at this one today. Wendy's I've been to serves consistently cold food. I don't know if it's because they don't warm their burger buns, or if they just leave the food out, but it's never hot. They say they cook everything "fresh, never frozen," but it sure doesn't taste like it. Also, a la carte items are expensive for the quality once you add a drink. I got a jr burger, 6 nuggets and a large soda and it was almost 6.50. In the future, I'd rather have Braum's or even McDonald's, as the fold at least tastes warm. read more

Horrible. Unless you want to wait 45 minutes for chicken nuggets, don't come here. The employees are rude and the food is no worth the wait

Inside closes at 8:00, must still be short staffed. Their time shows they are open till midnight.

Maybe hire more employees I just waited 30 minutes in line it didn't even fucking know about like three spots I'm still five spots before I can order I get wearing a rich area where these rich people order fucking food for their whole damn family but seriously y'all move that slow I'm over here at Taco Bell now let's see if they do better read more

Went here for a quick lunch with a friend today because he was craving the pretzel bun chicken sandwich. Unfortunately the pretzel buns were no longer available (insert deflated trumpet sound). We opted for the spicy chicken sandwich meal which is always a safe choice. I'm not a huge fan of fast food but if we go to Wendy's, I always end up with either a spicy chicken sandwich or the grilled chicken and apple/walnut salad. I like the pomegranate dressing that comes with the salad and the light amount of blue cheese crumbles on top. The fries are usually too salty for me but that's pretty normal anywhere we go. I can probably count on one hand how many frosties I've had and I'm always overwhelmed by even the small portion. Kiddy size is perfect if you have a sweet tooth but can't handle too much frosty goodness. read more

I like coming to this Wendy's, even though it's not very close to where I live. I come here because it's nice and clean and the people working here are very nice. The food has always been good and consistent. read more

Wendy's - Located on Eldorado at the Dallas North Tollway. - Fast Food Near Me - Frisco, Texas

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I believe that fast food employees are the litmus test for how society is doing. Well my friends, the apocalypse is upon us! This was the second time in the past month that the drive thru was only accepting cash....seems odd or they just don't want people coming in. Well I had cash so here we go! Got our order but I noticed something strange about the drive through attendant. First our order was wrong, big surprise from this Wendy's but when we got his attention, we notice him blinking his eyes nearly every second on the dot. It was like he couldn't focus on us but it was also an obvious sign of something illicit but looked more serious than the usual locally sources gummies. He couldn't even recall our order, mind you we were the only ones in line and at the window since no one has cash these days. After protracted negotiations in which 2 additional employees were called in, we finally received the last item in our order. Whew, thank goodness we had something called a receipt to get our remaining $2 item!! Although, half baked attendant, kept saying he already gave it to us. There was a silver lining for this experience. By the time we arrived home, both my 9 and 11 year olds have vowed to never try drugs and no television commercial can teach that. Thank you Wendys! read more

I have not been a fan of Wendy's for a long time. My husband promised Wendy's has changed. We went to this location and they made my husbands burger 5 times! 5 times! And it was still wrong. There was no one in the lobby eating and one car in the drive thu. Horrible horrible. The manager just stood there smiled and said sorry. 5 times. Wow. Never eating Wendy's again. read more

i've had this experience at other wendy's as well. ordering a cheeseburger and tell them "no mayo or ketchup, but add mustard". if they utter the words "mustard only" that is somehow code for nothing on the burger but meat, maybe cheese, and mustard. get your head out of your butts and fix the software so the mustard only button doesn't also mean to take everything else off the burger. read more

Place is a joke. Drive thru only. That's it's. These guys can't even spell Wendy's and could care less about your food or service. I think fast food is becoming a thing of the past. Avoid this place at all cost. Anyone that is employed here does not have a high school diploma, including the manager. read more

I'm not sure I've ever given a fast food restaurant a five star rating but the service this evening was impeccable! The lady working the register greeted me with a smile and was very sweet considering I just placed an order 15 minutes before closed. The double cheeseburger was really good but the entire experience was made better because of her! The receipt had the host name as Sandie. read more

Wendy's classic chicken sandwich is the worst chicken sandwich I have eaten. I am not a Wendy's fan but they have a special that gives you a free one with any purchase so I decided to try it. Maybe it's it going to be the King of chicken sandwiches. Nope, not even close. It was terrible. It wasn't worth the price of free. read more

Slow and horrible service. They left 2 sandwiches off my order last night and while I am here tonight picking them up I sat at the ordering window for 8 minutes before they asked to take my order. Then another 10 minutes at the window to get my food. read more

Not gonna do a review on the food because it's a fast-food chain. But do want to warn the other customers going through the drive-thru that they would charge you the wrong amount. So watch your receipts before leaving the drive-thru window. @Wendy's Corporate Office - please review your franchisee. thanks! read more

Once a beloved place for me and my friends has turned into a catastrophe the past two weeks. After football games, Wendy's has always been there with cheap, fast and good food, but everything changed last Friday night. My friends and I waited for 40 minutes and were some of the first people there(disrespectful service too). And this Friday night, they closed down before 10:00pm and hung up on us when we tried to be polite on the phone to confirm this time change. Thoroughly disappointed :( read more

I clearly see why this location has such a low rating. The fries were nasty!!! They were burnt and soaked in grease. The salad was not fresh either. I won't be back to this location. read more

Ridiculously slow service on numerous occasions. Also have stopped ordering iced tea at this location as it never tastes freshly brewed (days old?). read more