Easily the worst Sonic I've ever been to. Inedible food, watered-down drinks with no syrup, and a completely disorganized operation. A very disappointing experience--avoid this location. read more

Pathetic experience twice in one night at different times. Wasted 40+ minutes in a single trip and wasted even more in a door dash order. This place needs experienced people that actually want to work! read more

2024 - Yelp 100 Challenge - #45 Drive thru is fast during the lunch rush. I often order a cheeseburger plain and fries with not salt. My order is always right. read more

Sonic Drive-In - Burgers Near Me - Frisco, Texas

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On 9/7/25 at 2:35pm, I visited Sonic and was not given the advertised Snappy Hour price of $1 between 2-5pm. The associate insisted the price was $1.99 until 3pm, and when I suggested verifying, she was dismissive and rude. This was disappointing since Snappy Hour is the reason I visit Sonic. I will not return to this location, but I recommend staff receive better training on promotions and customer service, as customers should be treated with respect. read more

Fast service and super kind! I love the Sonic's that have a drive through. The food is always satisfying and comforting. Their burgers and onion rings are top notch, and the chili cheese tater tots are my fav! read more

atrocious service, this was today the night shift at 12 am, they were outside messing around and cussing, tookforever to answer the box and said yeah. hellooo, to start our order, i'm pretty sure they tampered with my drink and may have even put cleaner in it, so not come here read more

Always takes forever to get your order, especially at night. For example, my brother and I did an online order for two medium cherry slushies, probably around 11 pm. After waiting 30 minutes, we called the store and told them we had checked in and been waiting. The worker apologized and said he'd bring them right out. He did, and they were half melted. Probably made way before they were brought to us, just sitting out until we called. 30 minutes for two slushies....its like this every time and it makes me wonder what the hold up is read more

So slow no matter what day or time, even when there is only 1 other car parked. Need some more staffers.

I was served water with cleaner in it. I threw up for two days and it tasted and smelled like bleach.

I would leave 0 stars if I could. The waiter dropped my drink at my window spilling all over my door panel and myself. He didn't say sorry or give me anything to clean up the mess He made and just walked off. read more

This Sonic has horrible customer service, especially at night. The employees take forever to respond on the intercom and rush you through your order and hang up without saying anything. No confirmation of whether they are bringing the orders out or anything. They just expect you to sit there and wait as they magically show up on their own time. The attitudes of the employees here is awful and truly makes this place unpleasant to visit. Can't say I recommend going to this location it's not worth the frustration. Go somewhere else that has quality service because this location is not up to part and quite frankly needs a remedial training on customer service skills and overall better management. read more

Pretty disappointed in my experiences here. I would say their service is not comparable to other Sonics. And it's consistently the same. There are several Sonics in the area, so go to a different one. I ordered through the app (if your not, your doing it wrong). Checked in immediately when I got there. It said it was on it way to be delivered and 10 minutes later nothing. The screen was ready for a new customer so I called in and asked about my order that had never been delivered. They apologized and 5 minutes later I finally got my order, which was just a sweet tea. Drove off to find out it was unsweet tea which tasted TERRIBLE! I was irritated it took so long but if I had been told they were short staffed or something I would've understood. Then to get a very easy order wrong brought me to this review. There also was maybe 3-5 other cars there so not exactly busy. Overall, just don't waste your time at this location. read more

This place is a nightmare!! Tried to go to drive through and sat there for 5 minutes and nobody asked to take order so we pulled up to window and sat behind a car another 5 minutes and never saw any movement near the window so we pulled into a stall and pushed button and waited 5 minutes and no response so I tried to walk in and she told me go back to my car or go through drive thru and I told her o tried twice. The same car was still sitting at the drive through window and think it was a kid that worked there. We tried one more stall and left after no response for another 5 minutes. Will NEVER go back to this millennial woke nightmare Worst fast food run place I've ever been to. read more

There were multiple hairs in my Mozzarella sticks, as well as a weird piece of plastic baked into it. Gross. Our burger orders were wrong, no onions and pickles requested on both and both came with onions and pickles. They have this weird new system where you have to order on your phone, which is slow and inconvenient. Signage was missing and it was confusing. Overall gross and inconvenient. read more

This is always the worst sonic!!! The customer service here is horrible. Tried to order. The person started to take our order and stopped. The when a girl came out, she said it was working, but didn't offer to help. Just went inside. Still didn't even get to order. We finally just left. This is not our first time with horrible customer service here. Don't waist your time!! read more

Food is very slow, it is run by a bunch of young kids. It takes 20-30 mins to get any food and normally it is wrong. They need to rename this from fast food to very very slow low quality food! read more

Sonic serves breakfast all day... at every other location! Not here. I had a breakfast burrito with bacon on the brain. But, nope, "we're not serving breakfast right now" when I rolled up at 10:30 pm. read more

Worst service ever!! 20 minute wait time for a drink. We have reported this sonic to corporate in the past for their poor service, but it is evident that corporate does not care about this location. read more

This literally the worst Sonic in Frisco area if not North Texas. The last three times we were here the got the order two of those times is wasn't just one item it was two. There customer service is horrible and they apologize even we it is for sure. It is like your are wrong becaise they can't do their job right. No wonders only 1.5 stars on Yelp. There are so many better places to eat that deserve your business. read more

yeah. There's a reason they EARNED that 1-star rating. TRUST IT. drive thru was closed, so I pulled into a stall. pushed red button. Screen said "red button activated, we'll be with you shortly." I waited. And waited. and waited. FIFTEEN MINUTES LATER, I finally walked up to the door where employees exit with the food. They apologized and said they would take my order, but I said I needed to see the menu and would they take while I'm in my car. they said yes. red button still activated. I waited. I pressed it again, just in case. I waited more. FIVE minutes later, no response. ever. I drove off, too angry to eat anywhere. Screw these guys. never again. read more

I wanna hear about 130 and there was only a few cars there, so I figured I'd be able to get in and out pretty quickly. Press the button to talk to the people and give my order and waited a few minutes and nothing happened. I looked at the screen, and it says that press the button to order and so I pressed it again about five minutes later still nothing happened wasn't very many cars there but one of the guys was gone in and out a few times delivering orders. I was kind of on a tight schedule so I had to leave. I called him on my way out and asked him if they were open or if they were taking orders, and Sergio told me that they were open and taking orders, and I asked why nobody took my orders, and he told me That the stall that I was at was not working. I asked him if he could put a out of order sign on it so people don't waste 10 minutes waiting for order in install that is incapable of taking your order. Please tell me that they are not allowed to mark or put any signs on any of The kiosk at all. I asked him if anybody was ever planning on stopping by and telling me that the store wasn't working and he said no because they were working on getting it working at the time. I don't see how that is relevant if you're working on something to take care of a customer, but it's not working go ahead and tell the customer to move stalls. Also, I don't buy them. He's not allowed to put an out of order sign on any of the kiosk because she knows all the time is sonic, I don't want to see that sonic is right at 25% and it seems about right. I would imagine that only one out of every four people are remotely satisfied with this location. read more

Came in today and was served an overcooked corn dog. It was nasty. Won't be back. Employees did nothing about it read more

Sonic Drive-In - Overcooked Corn Dog - Burgers Near Me - Frisco, Texas

I've rarely felt the urge to leave a review on a restaurant... but good grief, this was awful. The only reason I would give it one star is the carhop gentleman was very nice and polite. The food was AWFUL. For some reason they decided to take the mayo and tomato off my sandwich but left on this nasty soggy grey lettuce. My son's cheese sandwich was burnt an even dark brown on both sides. Unfortunately I only saw all this after we had reached our hotel. At least the chicken poppers came out okay. Everything else was pretty blegh. read more

Sonic Drive-In - Grilled Cheese - Burgers Near Me - Frisco, Texas

takes so freakin long for my food i lit js wanted a drink and the line didn't move and there was no spots like what r u doing.

Between the inoperable microphone on the stall speaker and the multiple times the clerk misheard our requested order, after 15 minutes of playing Abbott and Costello, we decided to go somewhere else. read more

This place sucks. Ordered online and waited 45 min for a drink and never got it!! Waiting at 10:20 and they closed down. Suppose to close at 11, not 10:20. read more

Burger was cold and soggy after driving back home 5 minutes away. Not very fun when you're getting off an 8 hour shift. Mozz. Sticks are usually good here read more

Sonic Drive-In - Burgers Near Me - Frisco, Texas

Ordered my food online, went to pick it up, and after check-in it I had to leave because they didn't get my food in time!!!! Why bother ordering it online? I will never come to this location again. Terrible service. There's better places. read more

This location is terrible. Moved from west Frisco and went to Sonic on Main & 423 almost every week for 5yrs. The Frisco street & Eldorado location tells me every visit they can't understand me- the speaker is broke. I select a different bay every time. However when I called back and ordered a sonic blast no hearing problems. They also don't honor Tuesday 1/2 price burger night. I've had to tell them and they challenge me. I will be trying the Preston rd Sonic as the kids running the Frisco St & Eldorado location are rude and don't want to honor discounts. I blame this on the owner read more

I am extremely not pleased with my order got the wrong order twice me and my son came up here today and OMG they've got some nerve first of all I ordered a grilled cheese by itself and WHAT DID I TELL YOU they didn't even put it in a bag 2nd of all I ordered my son a egg sausage sandwich and they put two sausage Pattie's in the sandwich waiting time: 30 minutes read more

prices are okay. out of bacon but that's okay. living laughing loving. :))))))))))6)))))))) read more

Carhops are great! We ordered through the app and picked up snacks and drinks, waited less than 5 min. Left and realized they forgot an item in our order (the one thing we happened to go specifically to Sonic for that day but whatever). Went back through the drive through to let them know. Was told "yeah we're actually out of those", ??? When asked if we can get a refund we were told "there's a phone number on the receipt, there's nothing we can do about it." Only number there is the store number :) We asked if we could get something else from the menu instead, and person literally ignored us and stopped talking. Waited over a minute for a response before leaving. Stars for the nice man at the carhop!! read more

Went thru drive thru approx 3:30 tdy. Fries cold & old & the popcorn chicken was deep fried jerky & also cold!!! Chicken wasn't chicken it was fried breading, so gross. Will not eat there ever again! Wasted $12 read more

I enjoy this location. Employees are always friendly every time I go through the drive thru. Sometimes it takes a couple minutes but food is always hot so worth the wait. read more

Understaffed out of products every time I go wish my kids did like it because it's annoying I already know every time is going to be rough

30 minutes to get our drinks and jalapeño poppers. Kinda ridiculous having to wait that long.

Trash. Unprofessional poor service EVERY TIME. If I could give no stars I would. Just awful. Do better it's Sonic

Granted it's been a while since I've been to Sonic, but I remember the quality being so much better. Maybe they've found a new supplier for their food, just wasn't fresh tasting? Chicken Strips were elementary school cafeteria level, and even the Sonic Blasts and milkshakes tasted like it had artificial sweetener. Hope they can turn it around at the corporate level. read more

This sonic has to be the worst one I ever went to I only come here for ice and a pretzel and it takes almost 30 minutes to even get help or order then another 30 minutes to bring the order . I have to drive all the way to little elm to get great service. read more

Can barely hear them speak because everyone is mumbling. Had to actually go through the drive thru because after waiting 10 minutes at one of the parked spots they failed to even take my order. Never thought I would review a fast food joint but wow... read more