This is update from the previous reviews. This location has been gradually improving and today I had the best experience so far. Staff was friendly, and the food was fresh and made to order. For the first time I was not disappointed eating here. Food still does take a little bit longer than other fast food restaurants though. read more

Wendy's - Where is the egg? - Burgers Near Me - Fort Wayne, Indiana

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The new tenders are very good!! Crispy and seasoned just right. Not overly sweet like Ch... and Cu.... Not spicy like Po....

The food. Hot damn! I haven't been to a Wendy's in YEARS but the frosty is still good, the nuggets were so much bigger than they used to be and just felt like the food was better quality and portion than their competitors. So good! And the employees asked to make sure I had all my sauces before I left. Was a nice touch that I appreciated. Thank yall read more

I came here for a burger and a dirnk, it tasted good. I recommend this wendys .

Amazing experience! Had a problem with my order on my app, probably 100% user error - my fault. The worker was kind, patient, and helpful. So, shout out to Nykkya for being awesome and making my day better when it was not going well. Plus the food was fresh and tasty! Would highly recommend! read more

Order delivery in Louisville, Kentucky and again they went with instacart. 2 items were missing and when I went to get my refund, they transferred me to instacart even though my order was placed with Wendy's..then everyone refused to give my tax back...just gave me a $5 gift card to try to keep me happy. Didn't work, it is illegal to keep tax on a return..wonder how much these companies are making keeping tax on refunds. read more

If I could if a 1 star I would, stopped here for breakfast this morning, and the food was nasty, not cooked all the way, I would not recommend coming here you will waste your money & get nasty food read more

Wow We went through the drive thru They said all their diet pop was sour but regular pop was fine to order. I'm not sure what that means and we should have taken that as a sign to leave. They had us pull forward so they could cook us "fresh food". Yes they said fresh food. We waited 10 min and when the food was delivered it was cold and old tasting. I like Wendy's but will never go back to this one again. read more

I watched a kid walk out last night after someone was apparently shouting his birth name... I heard him talking on the phone and I will not be spending here and my kids won't be either. I'm not gonna explain to my kids again why people like that try to embarrass other people. I hope he left the business. read more

To echo the sentiments of 95% of the reviewers this is without a doubt the most mismanaged fast food joint in the city! Just today I had to be pulled ahead for ordering one chicken sandwich. Thats all well and good but the fact that it took ten minutes is unacceptable. Not only that but the people behind me who were pulled forward got their food before me, and when asked where mine was she didn't even know about it. Just stay away from this place! read more

I waited in drive up line 15 minutes with 2 cars ahead of me. when I got to the speaker I waited another 5 minutes. she said we're not taking anymore orders. this was at noon. HORRIBLE SERVICE. If I could give negative stars I'd give -5 read more

This is fot 1702 Apple Glen Blvd NO SERVICE AVAILABLE INSIDE Every female in this place walked by us totally ignoring us. Had to ask the french fry guy to help us find someone to help. No one would help HIM. a manager walked in and THEY ALL had excuses....included the girl who had ear buds with her phone in her hand !!!! We walked out completely unsatisfied. We will NEVER return here and will tell anyone we know NOT to go here read more

No stars !!! The fries were not hot !!! And they were inedible !!! So salty we could NOT eat them. Husband was mad but not as mad ad I was. I want McDs. Hot fries and my Big Mac. But noooooo I gave in to him even after I reminded him of the old separated chicken sandwich from spicy breading years ago. Haven't been back since. Three times is enough. There hot fries over Mcds is a joke. AND, I asked for NO tomato on all sandwiches. Well , guess what was on ALL the sandwiches ?? Those pathetic tomatoes. To make matters worse they put on a sickly piece of lettuce on each sandwich. The chicken nuggets , yeah you quessed right , OLD N COLD !! Almost $29 for crap food. Sorry Wendys, McDs has you beat by loooong shot. read more

Wendy's - HOT FRIES ??? NOPE !!! NOT EVEN WARM FOOD !! - Burgers Near Me - Fort Wayne, Indiana

Highway 24, Fort Wayne, IN, location. Whenever I tried to use this location, the service is very slow. I went inside to order, and the computer was not working correctly. The server tried to get help, but the manager just looked at her like she was stupid. There was no help, no apology from the manager, and no food was ordered. I walked out. The server was apologetic, but it was not her fault. The manager should have stepped up and helped her out. Customer service is everything. I would have waited and ordered if the manager was kind and apologetic. This is not the first time it happened at this location, but it will be the last time I go there. read more

Food is as good or better than other fast food. Sometimes long wait at drive thru ordering speaker, fairly often get order wrong. Rarely see anyone in dining area. Obvious how understaffed they are. Staff needs better training. read more

I hate to start a conversation off like this but Wendy's sucks! I am hoping it's just my location. The one I use is at 521 N. Line St. in Columbia city IN 46725. I placed a mobile order today at 3:30 PM. The app came back and said my order name is "JB Mobile". No one is in line at the drive-through and there were only about four cars in the entire parking lot. I get up to the place where you order and the first thing I noticed, yet again, is that the speaker absolutely stinks. They can't hear me and I can't hear them. I tell them I have a mobile order for "JB Mobile" and they said they have no order for "JB Mobile" and asked me my first name. I tell them Jim and they say they have no mobile order for Jim. I come to find out that they were not intelligent enough to associate Jim with James and for some reason the order was under James not "JB Mobile. Then I pull up to the pick-up window and am immediately told to pull over and wait. No cars in the parking lot, no line at the drive-through and I am told to pull over for an indefinite wait. I canceled the order (again). This happened a week ago closer to dinnertime and I asked what the wait time was. I was told indefinite because they had a big Door-dash order that took precedence. If you can't handle Door-Dash and the drive-through at the same time then close one or the other but don't pull people over for an indefinite wait in the parking lot. This keeps happening at this particular Wendy's. Overpriced, small portioned food that they expect you to wait indefinitely for. No thank you. It isn't where's the beef it is where's the service. I'm done with Wendy's. read more

I would give 0 stars if I could. This establishment is an embarrassment to Wendy's and gives the company a bad name. Every time I have tried to come to this Wendy's, I always end up driving away because the service is so absolutely terrible. Do not waste your time or money here. read more

Another disappointing Wendy's experience in Fort Wayne. Out of baked potatoes, cold food that should have been hot (fries, sandwiches), out of sodas except for three full sugar brands. Wait person forgot to give us several things we ordered and then snarled at us when we went up to the counter to ask for missing items. What is happening to the quality food that used to be so much the rule at Wendy's? read more

Can't sell food if the employees are sitting inside with the doors locked an hour after opening. You lost at least 3 orders from what I could tell in the few minutes I waited outside. read more

The kids working there have no common sense and when explaining something get rude and defensive. And the chili was very watered down.

I love Wendy's....it's my favorite fast food place, however this is the worst Wendy's I've been to. Almost every time I go there my order is wrong. Tonight I paid for Avocado on my chicken sandwich, didn't receive it. With my meal I did receive some nice cold fries though. I worked fast food, I get fries aren't always fresh but throw them in the fryer for a minute and warm them up. Last time my husband and I went we ordered, and then had to walk them through our order. They would try and hand it to us and they only had our sandwiches when we ordered a full meal. Then they gave us drinks. And then finally gave us our fries. It was insane. Maybe they were training a new person, but the whole staff acted like they had no idea what was going on. We live in Roanoke, but I work in Fort Wayne. I would rather drive from Fort Wayne to Huntington to get Wendy's than order from this Wendy's. One experience we sat in the drive through for at least 5 minutes once and they didn't tell us they were closed. Drove up to the window like the 3 cars in front of us did thinking they would help us up there. Nope, they looked at us and continued to stand around talking instead of saying they were closed. Online hours said they were open til 1 am next time I went I asked the manager about it and was told they close at 11. Thanks for letting everyone in line know that. read more

Basic Wendy's here. Wasn't the friendly of staff but they got my food right and it was semi fresh so no complaints.

I don't usually review fast food places but I need to for this one. It's after volleyball practice and my daughters hungry so we pull into the Wendy's on the way home. When I get up to the speaker someone says across the speaker please wait! This is not in a nice way either. She comes back and takes my order and when asked if I wanted to order anything else I said yes and she sighed! She sighed like she hated her job and I was inconveniencing her. I go up to the window and she hands me my drinks and it's not in the most nicest way then takes my card. I overhear her say to the people behind me please wait I have a huge order in front of me. You know I forgot to order my husband's frosty and I wasn't going to ask her to add it on for I knew it was too much for her to handle. I just feel this needs to be addressed. If she doesn't want to work there get her out of there. I don't know who's managing this place or if even she's the manager then someone needs to call the GM. This behavior was totally inappropriate and uncalled for. She made that car behind me wait because I ordered three number one Dave's single meals in one Asiago chicken sandwich. My order for a fast food place was not huge. When I pulled out to leave there were a total of four cars waiting because she never took the order of the first car. I don't know if I'll adjust this review I'm really pissed right now. It gets a two because the hamburgers and chicken sandwiches were warm and I feel blessed she didn't spit in my food. read more

This is by far the worse Wendy's in the city of Fort Wayne, IN. Please don't go at night it looks like you might get robbed or murdered the parking lot has little to no lighting. Giant pot holes that can swallow a vehicle. It doesn't matter what you order the employees decide what they are going to give you. This really frustrating cause I do enjoy a good double cheeseburger and this place over and over disappoints me every time I visit. And it's only this location. The employees are somewhat friendly although I would be to if I was smoking on the job all day. Often they are playing trap music so loud you can't hear anything. I really don't understand how this place stays open it's nothing like the commercials with Reggie Miller or Reggie Bush. I would like to visit one like that one day. Nothing pisses me off more than a long days work and then getting f'ed over in the drive-thru by some kid who decided it would be funny to f@$? With my order. Please for the love of god I hope corporate sees this, this must change now and I demand a change. As a life long Wendy's customer this really is disappointing. PS it didn't deserve the one star but Yelp forces me read more

You would think dining here at 12pm you would get hot food but nothing was hot at all. I'm tired of spending my hard earned money on places like this that have no pride in what they give to customers. read more

This was the worst dining experience I have had in quite a while. I received my order quickly, however, the fries were cold. I asked for hot fries and the cashier said he would remake everything & call me when ready (why could he not bring them out to me instead??) This added another 5 minutes to my wait. The drink station was a mess! Used lids, napkins, spilled drink and the one ice machine was not working! The young man (cashier) was behind the counter on his phone! A customer came in and the other worker had to tell him to get off his phone to wait on the customer. I overheard other customers complaining about the service as well. The service of the other two behind the counter was no better. When I asked if they had a card to contact the owner/manager, she said no, she didn't think so. I don't even want to give them 1 star! read more

Terrible customer service. I came through the drive-through, she barely even looked at me let alone said a word to me before she grabbed my credit card without repeating to me what my total was. Ran my credit card, handed it back to me and totally ignored me the whole time. I sat there and waited for a receipt. I had to call for her again (The window was left open) to ask for a receipt when she looked at me like I was an idiot and told me I would get it at the next window. I had a cheeseburger no bun, and they didn't put the mayonnaise or ketchup on it. If you want Wendy's with good customer service take the extra few miles and go to the one in New Haven. They do a fantastic job and are always polite! I ordered the same thing every time I go, and they always put the mayonnaise and catch up in a little to go cup for me on the side. It's never been an issue. read more

This is my favorite Wendy's in town. I only get a half hour for lunch so time and patience is in short supply. They always push people through the drive thru very quickly and are very pleasant to deal with. The manager is great. She really knows how to manage their drive thru process and lead her team. I don't know what it's like on the inside, but the drive thru appears to run like a finely tuned machine. read more

I really like Wendy's food except the fries. This location is really fast during the day. But sometimes too fast. They have messed up 3 out of last 5 times. Either missing items or incorrect topping. A couple times holding the bag out the window before I even get to it. I understand speed but I will not be leaving the window anymore because it is a hassle to come back or get a replacement. They really make you feel rushed so this will be hard. read more

I stop here sometimes on my way home. There is something missing from or incorrect about my drive thru order every single time - no exaggeration. I've gotten in the habit of pulling right into a parking spot and checking the bag. I have to go in for a correction every time. I don't know why I even bother with this restaurant anymore. read more

This has to be one of the worst Wendy's in town, the service is incredibly slow in the drive-thru line, and our order is usually messed up. The customer service is poor at this location as well. read more

Hair nets are not a thing here apparently. I was disturbed then I convinced myself I was just being an asshole...then of course a hair was in my food. read more

really good nuggets always fresh and crispy. food is warm. basic wendys however for their employees probably only making minimum wage their pretty nice read more

If I could give a negative number I would. I ordered two Spivey chicken sandwiches, lg fry and lg drink. They ring them up separately which costs more rather than as a combo and another sandwich. The guy at the register says it's too complicated to change. I tell the person at the window to get someone that can fix the order and get him off the register. I go to leave and have to drive around because they forgot the fries. On the way home I m thinking I should check the order as, of course it's wrong. I asked for onions and pickles only. I get lettuce tomato pickle onion and mayonnaise which I am allergic to so I wasted 15 bucks. Absolute morons. I'll never go there again. Never had Wendy's screw up that bad before. So disappointing read more

terrible service. the workers were so unbelievably rude. also the food was cold. and they were arguing with us.

Wendy, I will fall to your feet always. You introduced me to the most beautiful thing I have ever had the pleasure of trying....the JBC! Oh, how I love thee. Square patty, orange cheese, floppy bacon, mayo. My life changed forever the first time I tried the JBC. I should downvote a star for upping the price, but I just don't have the heart. Marry me, Wendy. read more