Food tucked no lettuce and the fries were cold and salty I will never go there again they don't deserve any stars today

I am a diabetic and I order unsweetened iced tea. Not only did I get sweet iced tea, but when I called just to get a carb count so I could take the appropriate amount of insulin, no one would answer the phone. I called 5 times over the course of an hour. This isn't the first bad experience, but its the first time I ended up in the emergency room because I didn't know how many carbs and guessing could have killed me. read more

My entire order was messed up and I got it fixed and still ended up missing a burger. Never will I order from here again.

Ask for a Baconator and they gave me a burger with 3 little slices of bacon. This Wendy's is one of the worst Wendy's I've ever been to! They never get anything right! read more

Always responsible and respectful persons are at the register. Clean environment. We like the hours of operation since early morning sometimes it's hard to find something substantial. read more

Terrible customer service. I came here today and placed an order on the Wendy's mobile app which charged my card upfront, as it normally does. I was told when I arrived at the drive thru window that they temporarily couldn't take orders. The young lady didn't explain nor volunteer why. I said "well y'all just my card" and she said "like I said you can pull up and wait." Oh ok. That's what I won't be doing. Lol. The ghetto. read more

Asked for a mobile order & requested for it to be picked up at the drive thru and they told me I had to come in. They were out of Orange Fanta, out of baked potatoes, and the service was entirely too slow. I have nothing good to say about the service at all. read more

Apparently this place is not getting any better. Got a chicken biscuit without the chicken. You had one job. read more

Wendy's - Wow - Burgers Near Me - DeKalb, Illinois

Weekday morning staff on Mondays and Wednesday are so friendly and helpful. Food is ALWAYS hot and freshly made. Great customer service.

Fuck this wendys. i had quit over a year ago and i just came back the first time since i quit and got told by the manager MAKALA RAE that i was banned in front of everyone. i find this very embarrassing and disrespectful!! now what was i banned for? i don't know? they didn't give me a explanation and the general manager FRANCISCA BARRANCO didn't say anything to me. she just stood there like the racists latina she is. the food was trash but took 20 minutes for me to get. there have been so many bad reviews about this wendy's so i think it's time for those to managers to get fired or shut the wendys down!! read more

Fuck this Wendy's. i use to work there and i came back to order some food and got told i was banned. for what? i don't know. the manager at the drive thru window MAKALA RAE had told me i was banned in front of everyone and told me to go thru the drive thru. disrespectful as hell and my food was trash. i have now seen several bad reviews about this Wendy's and i wouldn't ever give them my money at all any more. I think the main reason is that the general manager FRANCISCA BARRANCO is racists as fuck and fires all the African American's just to bring her latino crew in the place. really disrespectful on both their parts if you ask me!!! read more

Seriously food was cold drinks were warm with no carbonation or ice can't even give it a one star... To make it worse I had to pull up and wait 15 minutes for my food read more

It is a wendy's. Unless you get really crappy service or cold food, not much to really say. The staff at the drive thru was friendly and and got my order correst (not something I can say about everybody). They would have fice stars, but the drive thru was a little longer than I am used to. read more

I wanted a small frosty and they did not have any lids and did not want to compromise and offer another cup that has a lid , they said they have to charge me for the cup . I offered just put the small frosty in another cup that has a lid . They refused. What happened to customer service read more

Dude if you're going to close early, turn off the online orders so I'm not waiting an hour for my f food.

Just Wendy's needs to be avoided at all costs they can never get your orders right and when you go there with an issue they trying to blame you the consumer for the issue telling you you must have Miss ordered your own food so please avoid this place at all costs go somewhere else but do not go here if you're stuck going here make sure you verify your order before you leave read more

This place has to be trying to win a worst restaurant in America contest. Last time I went there was told they were "out of everything " Service is always super slow, even judging by the extremely low bar of fastfood service these days.. Avoid this Wendy's at all costs, just no other way to say it. 1 star only because that's as low as it goes. Definitely a negative star establishment read more

I never have issues here, they are nice and fast. My order is always correct and the food is just like every other location. It's good.

Do yourself a favor and never eat here. Always a horrible experience. I think they should close because they've tried new management a few times I believe and nothing works. Very rude and negligent. read more

Giving 2 stars because the food was decent. Ordered Wendy's via DoorDash tonight and I waited over 30 minutes for my dinner. Not impressed. Was informed by my driver that there was only one person there taking orders and making food. Late at night on a Friday night there should be more than one person working! Get it together, Wendy's. read more

Worst Wendy's that I have ever been to. I understand it's a cold day- but I just waited 20 mins for cold food and a lemonade.... the cashier looked like he was high and didn't know what he was doing, had to get people from the grill to help him. They said they were not adequately staffed but I think no one was adequately trained..... I will not be back read more

It was pretty upsetting. We waited in line for a while and were just told to wait for a min, while the employees were on a cigarette break(while talking on the microphone). They were very unsanitary and weren't using gloves while preparing the food. Also took a while for the food. Just very unhappy with the service. read more

Horrible. That's all I have to say. Takes years just to get a 4 for 4 meal. Ordered through kiosk because employee responsible for orders was too busy talking to other employees. Food was cold and employees and the manager with no customer service skills. Completely ridiculous. Never going to any Wendy's again. read more

This location is pretty good, haven't ran into many problems! Went here with the boyfriend at midnight this past Saturday; he got fries and a double stack, and I got spicy chicken nuggets and a small chili. All of our food was very hot and tasted yummy. The guy at the window was rude and in a bad attitude, but hey if I had the midnight shift on a Saturday I probably wouldn't be the happiest camper either! They were out of bacon for their new Fondu fries, so we couldn't try those, but all in all a good experience . read more

Went for dinner last night. Drive thru line was very long so I went inside. Waited 20 minutes for 2 meals. Not sure if they were short staffed or very unorganized. Poor lady taking the orders was very apologetic. Haven't had a good experience there since they redecorated the inside. read more

They don't know what they are doing they never get the order right I ordered 2 grilled Asiago ranch chicken that cost 8.29 and got 2 breaded chicken on a bun that's was so bad I throw it out. You can't get a hold of them because the # they put on the receipt is a fax # don't go you will only be disappointed read more

Horrible. Don't come here. I came in with my family to get food (my son and grandma) and my son accidentally dropped his drink, which is normal for a toddler so we told a worker and apologized and went to sit down. When we sat at a table, it was practically missing a leg and way to wobbly to even eat at. So we moved to the next, the next was almost just as bad. I got up to use the restroom and there was no wet floor sign where the spill was and an excessive amount of water on the floor from the mop. I didnt notice how soaked the floor was until i stepped on it and almost slipped. I had to hang onto the wall just to get across. Once i got into the bathroom i couldnt even go, the toilet had urine all over, it smelled HORRIBLE there was no bag in the trash, hair in the sink so i left without using the bathroom. On my way back i almost slipped again and informed an employee the floor was very wet. he assured me someone was on it and that was that. when we go to leave, im in the front doors to enter/exit and i fell. i slipped on the water being tracked in. come to find out, my son had fallen in the mop water too. The place is falling apart and so are the employee. don't waste your time read more

EVERY time I go there (which has been 3 times in 6 years) I get sick. No just "bleh", but my most recent visit in April... I had to take the next day off work cuz I could stay off the toilet for more than 30 minutes. My good buddy, LOVES the place, however. Just my 2 cents. read more

This is Wendy's a fast food place so the food isn't fine dining. (But who would expect it to be.) It's generally hot, fresh and tasty. But my reason for writing a so-so review is that I've never been through their drive through where they get my order right. In the last 8 years I've probably been through the drive through a dozen or more times and I come home with half my order, with an entirely wrong order (nothing I ordered) and always come out upside down (e.g. I've paid more than the food I got.) The last two times I've checked my bag before driving through and was shorted food. When I complain, the staff doesn't know what to do and that often means waiting and waiting for them to fix the issue. I'm starting to wonder if shorting customers is how this particular location makes its money. read more

Thomas, the manager is awesome! The other night manager...not so much. He's nice and fast but I tend to go there closer to closing and about a third of the time, he claims they are out of chili. How does a fast food restaurant that sells gallons of the stuff ever run out of chili? Almost closing time..."sorry, were out" seems to convinient. read more

I have had a couple of bad experience with this place. 1) The drive through experience was horrible, when I pulled up to the window to get my food, they threw my food at me and the bag was ripped. I could not even understand the lady of what she was saying. 2) The manager there during the day is very rude to the costumers. A customer paid for something that he didn't order and he notice it on the receipt and asked the manager to take that off that he didn't order it and she was fighting with him about it. She gave him a bad look and the cashier a look like this guy is crazy. I thought it was very rude. During that same time, my family and I ordered and my grandmother went to the ketchup area and she said that they are out of the ketchup and the manager told her that she is just not doing it right. My grandma told her I am, I know how to do this. And the manager did not do anything about it. So my grandma asked for ketchup packets and the manager threw them at her. This place needs new workers. They are poorly trained. I have never seen a manager treat their customers so badly. read more

I went there a few days back at around 7:30 PM. There were people inside eating so I tried to go in and order to go as usual. I don't like going through the drive thru because I've had issues with my food and didn't find out until later. I can check my food on the spot while inside. The doors were locked and I tried to get someone's attention to find out why. Occasionally a worker would look towards where I was standing outside and did nothing. So I waited and waited until an older couple that had been seated eating were leaving. As they were coming out I asked if they were open and they stated "yes" and asked what time it was. I told them the doors were locked and they looked confused and said maybe the lock is catching on the door. I proceeded to go in. One of the workers walked past me to check the door locks and I asked him why were the doors locked at 7:30. He stated only the drive thru was open because only 2 people came to work. A woman behind the counter where I was standing to order told me those registers were off and I had to go through the drive thru. Hello?! What?! There were people seated eating and since I was standing there why not take my order, use the register by the window that was unlocked for my payment and give me my food? You want me to go back outside, get in my car and wait in the line when I'm already standing here? "No" she said "go drive thru". My mouth fell open. I was beyond done. The worst customer service ever. I will never go back to that crappy place and spend my money. I went to Portillo's instead. Never again! read more

I've eaten at scores of Wendy's restaurant locations (and am generally pretty happy with Wendy's), but I have found the Dekalb store to be the worst one I've been to...hand's down. I went there a few times...consistently poor...so we no longer give them our business. My experience has been that the staff is poorly trained, service is slow, and the dining area is a disaster (on my final trip, I couldn't find a clean table and had to clean one off myself before seating my youngsters. There were plenty of empty tables...just no clean ones.). The food tasted fine. The store just seems poorly managed and somewhat unprofessional. It's a shame...because my family likes Wendy's...but not this one! read more

I go here pretty often. A very good alternative to McDonald's in taste and quality, and the drive-thru service is pretty solid. Obviously not a place you want to go for fine dining, but it's a good fast-food alternative. read more

I dont know what the other guy is talking about but i love this wendys!! Everytime I go there they are so friendly. Most of them know my name because i am a frequent visitor! I love the enviroment and the food!! I highly recomend this place!! read more