Not good trying to contact store and can not receive the correct phone number in Bouttee My order was completely weong

Ordered the Raven's blood black cherry swirl vanilla frosty as part of the Wednesday meal & was not disappointed. Cashier was friendly & drive thru was quick which is always a major plus, even if not in a hurry. Didn't notice any litter or smell of garbage which was satisfying as well. Would reorder in the near future. read more

Wendy's - Ravens Blood Frosty - Fast Food Near Me - Charlotte, North Carolina

The food the service thumbs down!! Don't ever purchase from this location! They are out if sauces and charging for just one sauce cause they are low... didn't put cheese on my sandwich as I requested and tried to charge me for a slice when I already paid for my order. Put a cold slice of cheese on my sandwich read more

Ordered a Son of a Baconator and bit into a hard piece of plastic. Never again eating at this location. Might be done with Wendy's for good. read more

Wendy's - Fast Food Near Me - Charlotte, North Carolina

From the parking lot, I ordered on the Wendy's app, picking my usuals and paying for it. A brief wait in queue but it moved along at a reasonable pace. At the speaker, I let the lady know my name and that it was a mobile order. At the window, my order was handed over and a receipt. Easy. Nuggets were warm though not hot. Still spicy but without the usual crunch. My doublestack was assembled properly and had all the usual stuff on it. Easy enough to eat and not make a mess. Overall, it was just A-OK. There's room for improvement. [Review 15054 overall, 556 of 2021, number 2903 in North Carolina.] read more

Wendy's - Wendy's in Charlotte NC - Fast Food Near Me - Charlotte, North Carolina

Out of all the ones I've tried, this one has the worst customer service. The girl didn't say anything! Didn't tell me the price of my order, repeat what I ordered, nothing! Starting to see that they desperately hire those who don't want to do any work. Zero is what this facility deserves. read more

They are temporary closed I called they say open. I show up no body in dinner that s hurt business read more

Wendy's - I noticed that they are closed so I called them and say open - Fast Food Near Me - Charlotte, North Carolina

Once in a Blue Moon life forces me to eat at one of these types of locations. I need their calories no matter how unhealthy it is. As I'm sitting here in this line of cars I am reminded of some recent news. Fast Food locations are replacing people with robots. This can not come fast enough. I don't know if the employees are taking naps or what, but this line has not moved for 15 minutes. Is there any management here? Any accountability? Are they just paid so little that they can't move as a basic speed? Have they hired sloths? I don't know. read more

Wendy's - This is what you will see in this drive thru. - Fast Food Near Me - Charlotte, North Carolina

This location was very disappointing. I chose to pass by here for breakfast, no I didn't enter the baconstor unfortunately I had healthier option and it was plans cold and bot worth the money I even used a coupon so very worthless. I prefer staying hungry. The employee want helpful I suggest more training at this location for costumer service, maybe if I had better help I'd made a better choice and it would br hot instead...? read more

Absolutely terrible. I understand the world is short staffed right now but that doesn't excuse basic manners and abhorrent lack of communication. I waited and waited and waited for my order and finally ended up leaving after a very lengthy wait. I will never come back here again. read more

Terribly organised! Five people barely moving while serving customers! My order from Door Desh was not ready within 30 minutes!? I would like to wish the employees that they are also served in shops, hospitals, etc. Who is responsible for order in this institution? Are there competent workers there or did they just recruit people from the street? read more

What a joke this place is . If your a food delivery driver they make it difficult to the max to pickup. They have all the doors locked which is violation of fire code while being open to start with. The line was wrapped around the building but no one at the drive thru window . So I went around to the drive thru window and person tells me I have to go get in line at the speaker instead of just handing me the order . 20 min later I finally get to the speaker and I have to tell her the name 4 times that she repeated all 4 times and then proceeded to tell me we don't have that order. 5 min later she magically finds it. 25 min shot to hell because of some morons grand plan on locking the doors and making door dash orders pick up at the drive thru. Someone really "special" is running that joint, never again . read more

Delicious burgers made on the spot and don't have to wait long. The chili is great as always. read more

Wendy's - the outside of a building at night - Fast Food Near Me - Charlotte, North Carolina

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I've visited this Wendy's on Sardis multoe Gomes over the years but here recently I visited 2 weeks ago and last night. The line is always long but the staff works quickly to get the line down. I always order a #1 Dave's Single Combo and a sugar cookie. (Don't judge me) I recall asking the cashier her name on my last visit because she was so pleasant & down to earth. I had to circle back last night because someone forgot to include my darling sugar cookie and "Panzee" was at the window she was super apologetic and professional. Overall the staff at this Wendy's are always welcoming and professional. I definitely will bypass other Wendy's to come to this one because of Panzee & her team. read more

Food is good and the take out packaging looks mostly made from recycled papers, environmentally friendly and cool but the service is very slow. After 2 years dealing with pandemic related services, you would think that the restaurant would have figured out a speedier and customer friendly experience, similar to Chick fil A. read more

Ordered a taco salad. The ground beef was missing. She could of told me they were out of beef. Paid for beef only got lettuce and tomatoes. Do better. read more

This is the worse Wendy's ever. Went there Friday evening July 29. Ordered a Carolina Classic w cheese that they charge $0.50 for but no cheese. Ordered sweet tea and got unsweet. When pulling up to drive through all they could say was "What do you want?" I hate this Wendy's. Conversely the one in Huntersville is excellent. Exceptional service and food always read more

Just go to the Wendy's off of independence. It seems there will always be something wrong at this location off of Sardis. I come to this location drive around the store and see the staff members Lolly gagging in the dining room. Pull up to the speaker and their systems are shut down to where they are not receiving any type of order not even online. This is 3 hours before they close. This is the last straw for me. I always have to go to another restaurant when it comes to to them so at this point it's just best to go to another Restraunt. Most restaurants use the "our systems are shut down" excuse when they are close to closing at 4 in the morning. 11 is just too early for a system to shut down on a regular night.. any other time I'm having to deal with cold food, a wrong order or the heavy set female who takes orders in drive through as if she hates her job and her life. Clearly they don't want customers.. also early in the morning they open up late for breakfast. Sometimes will have the open sign on and cannot take your order read more

I usually use the drive thru. Service is fast and I usually get all hat I ordered. A couple of times they did not give me a straw for my beverage. It's difficult going 40-45 mph on independence without a straw for the drink. When I eat inside it's a clean room and the napkins, ketchup, others are kept full. Love the specials and usually get burgers . Wendy's chili is my favorite. The drive thru workers could act a bit friendlier versus just asking for your money and handing over the bag of food. read more

Quick drive-thru service and food served hot! Staff was friendly. Definitely coming to this location again. read more

Wendy's - Extra drive-thru window sign. Move on up! - Fast Food Near Me - Charlotte, North Carolina

If I could give this store 0 stars I would. I went here on a Saturday night to order two burgers and waited for over 40 minutes in the drive through line. The girl taking my order was extremely rude and incompetent. When I drove up to the window, she didn't even greet me. She took my card and never said a word to me. When I got my food my order was incorrect, cold, and did not taste fresh at all. The people working that night were continuously chatting with each other and fooling around. I've never witnessed so many lazy "workers" in my life. Please never pay these people $15 an hour because they definitely have zero work ethic and lack customer service skills. This location needs to focus more on training their employees and hiring people who actually want to work. read more

The burger was great. The fries okay. But the chicken nuggets in the $5.00 deal are an evil invention! I took one bite and thought, "What is this?" I broke one open and it was rubbery. It looked weird. It appear to be some type of concoction compressed into shapes and sold as chicken nuggets. YUCK!!!! read more

So this Wendy's seems to have had a change in management and attitude. Much friendlier then ever. There was a time I wouldn't step foot n here. Same food but much better atmosphere. read more

Wendy's - the side of a box of sauce - Fast Food Near Me - Charlotte, North Carolina

Don't try ordering after 9pm , the place operates at its own pleasure. Even during they day they mess up your order ... overall terrible location read more

if i could give no stars i would the worst fast food experience ever. first off i waited 9mins at the speaker before someone said anything to me. the service was horrible. instead of say hello welcome to wendy's how may i take your order. they come to the speaker and say what can i get for you?!,,,, seriously??? that's how you train them to answer the speaker!!!! wow......wendy's you get a f overall. if i was the manager everyone would be fired because i know they were properly trained. horrible horrible horrible horrible horrible terrible service....if you want to wait 20 mins for cold food come here. never again read more

Wendy's is a chain where your meal expectations are formed before arrival. The service you get, however, is hit or miss. This location is hit or miss. Perhaps it depends on the day of the week. The food may or may not be hot. They may or may not have dressing for the salad. They may or may not have chicken cooked to go on the salad. You may or may not want to wait for service on any given day. read more

I like Wendy's. Of all the fast food joints Wendy's is one of my choices just because, in my opinion, their burgers taste much better. I've seen my fair share of good Wendys', bad Wendys' and Wendys' where crass cashiers with too much make up and hoola hoop for earrings are allowed to engage in crass, insulting and demeaning arguments with their customer and are then protected by their managers. This Wendy's is dead smack in the middle with maybe a few fractions of a degree tilting towards good. Not because they are actually good but because in the fast food industry if you don't majorly suck, you're leaning towards good. I actually went through the drive through and we were helped with a very nice "Thank you for choosing Wendy's, 'can' I take your order" which already beats 99% of other similar establishments and their usual, "Take y'order" greeting. We pulled around, paid and politely were told to pull ahead as one of our items was being "put together". Fair enough. We waited no more than a couple of minutes and our food came right out to our window. Overall a good, fast and accurate experience. Then I realized why Wendy's is known as a BURGER JOINT. I ordered a Crispy Chicken Caesar Wrap. The wrapper, for whatever reason was soaked in, what I hoped, was water but fortunately the wrap itself was dry. Not a bad taste except for the actual Caesar dressing which was too strong and salty for my taste. And I love salty food! I also ordered the half Berry Almond Chicken Salad which was a nice portion (I couldn't finish it). It was as decent as any pre-packaged salad with Raspberry syrup disguised as salad dressing can be. The chicken was a little too spiced for me... not spicy, but whatever spices they used for the chicken it just had too much. The entire thing was very bland but exceptionally the blueberries. The salad also had some flat, white, tasteless strips of what I thought was Provolone cheese but turned out to be Asiago. It really didn't add much to the salad. I couldn't detect the almond flavor even though I felt the crunch of the almonds as I chewed. The strawberries on the other hand were nice, big, plump and nicely sweet. At $4.50 thought? I think I overpaid a buck fiddy... From now on, I'm sticking to burger though. read more

Could not get an order right how do you want order 5 burgers but only get 3 fucking sad fire everywhere it would help them do they have time to go on youtube to learn how to count again.Staff and time 11:21am nov 4 you all suck read more

This is a pretty decent location. They have fast service and a nice staff. I love the junior bacon cheeseburger as a snack, but the double stack is my favorite. The fries are always hot and they are clean. This is a good location. I typically go in and sit down and I will probably come to this location again. read more

ordered 2 lg sweet teas through drive through, got to window, & the 1st tea looked like water, no prob. she gv me another, i did taste it before i left, it was full of lemon, which i am alergic to. i asked if it could be replaced, the lady (new with someone standing next to her) told me that this is how there tea is made with lemon. i called corporate they explained to me that wasnt right, so i called bk to speak with the mgr. she would not let me speak to tell her that she was not getting the correct infor but she wasnt going to let me speak at all! told me that mistakes get made??? well if a mistake was made why didnt the person that was training her switch this tea out for me??? & yes mgr's can raise there voice at cst's & yes that made me do the same. record these phone calls corp. & get the real story. i also wondered if because i was white that's why she would not let me talk? word of mouth can get around. i'll never go back read more

I go here quite a bit for lunch (their apple pecan chicken salad is a fave). What always impresses me is how friendly everyone who works here is. Usually drive through service is super meh, but I have to give this Wendy's a shout-out! read more

Absolutely awful employees, along with a disrespectful manager. Shook their heads at me as I told them they had left an entire meal from my order. A whole sandwich and fries left out along with the crew leaving me out in the cold to wait double the time to recover what I paid money for. The people at this Wendy's are the worst type of people. read more

They always give me less nuggets and tenders than what I paid for. Is someone eating all the extra tenders??

Went through the drive through at 1130 pm and cashier or person who answers drive thru was very rude and short. She also blowed and sighed everytime we said an addition to our order. Then to top it off did not give me a receipt as well as forgot a large friend in my order which she repeated angrily. I will never return to this location and will drive out of my way to another since the service here is consistantly terrible! Also I might add that during this pandemic they did not wear gloves or use hairnets of any kind! LOOSE weaves everywhere!! read more

I don't usually leave bad reviews.... guess today is an exception! I went through the drive-through here at the Wendy's in Matthews and feel like I was totally ignored by the associate who worked with me. No I get that my order might be a bit weird. (" for for for crispy chicken sandwich with an extra crispy chicken sandwich a mellow yellow and one barbecue two sweet-and-sour and a honey mustard"). When I receive my order there were no sauces and the napkins looked like they had been used! Only reason this is getting to stars is because the woman at the front desk took care of me very nicely and helped me out. I love Wendy's and I love what they stand for. Please don't let this be a common experience! read more

This Wendy's has never let me down, is always quick and easy to order and pick up, especially during this pandemic. I have never once encountered a rude employee. read more

Was here for about an hour with my granddaughter and then went to the drive thru on the way out for wife. Double stack burger was cold so were the fries. No diet caffeine free coke in the drink machine. Dining room was really empty. Shame they just redid this one and it has not improved. When I came here before they had a military discount at check out and when I went to the drive thru they said they didn't . Shame don't care how much it is it's the fact the workers don't even care when they tell you NO. Sad ..... read more

The young lady at the front was very nice. She went above and beyond, the best personality. She provided excellent customer service. The food was great. It was cooked well and out to our table very quick. read more

The service was terrible. The cashier didn't listen to my order therefore it came out all wrong... she was rude and tried to charge me for food I didn't even order. When I pointed it out she said I was going to take that off. She had a very poor attitude, I will never come back to this Wendy's again. read more

This may be the worst service I have every received. 5/30/19 9:05 pm, I placed an order inside this Wendy's and stood there for 20 mins while two other customers got their orders. when I asked about my order the manager wanted the receipt and told the workers "don't worry about it" and just gave me a refund.....never did she say I'm sorry or anything. WOW , very rude and incompetent management , wish I could give a minus 1 star. read more