Sad... slow service, and the menu is very confusing to order. Staff not helpful, other than telling…read moreyou what you can"t order because it is not part of a combo that is not listed anywhere. I broke the plastic fork they gave me trying to hold the chicken, and probably would've broken the plastic knife if they had given me one. Great concept, terrible execution.

Pollo tropical in San Germán is the very best of all of these restaurants in the region. Very…read morepolite employees, great Managers do all to satisfy their customers. 5 stars only for San German. To the contrary, the Mayaguez Mall location always serve burnt chicken. If you go by their drive-thru they sometime give you reheated food. Talk to their Managers and you solve nothing. I'm tired complaining to the Customer Service phone number as they just offer a free next meal but again they keep mostly poor cooks and Managers at such location. 1/2 star for Mayaguez.

Good food but poor customer service. The frosting wasn't stirred well and despite our attempts to…read morechange our drinks the lady didn't give us what we asked for.

The store of Mayaguez mal 830 am. They have the new system to order. We couldn't figure out and…read morewe had 2 elderly person. The indicates that we had to order by the machine and they couldn't take our order. They ignored us, even though we we're only people at the restaurant. All people ordering we're at automac. Really disappointed. We had to leave with out eating.

This McDs is clean and comfortable. Play area is indoors and a/c. The kitchen staff is not well…read morerun though. 20 min waiting for 4 orders ahead of me, next in line with no one attending for another 5 min and then 12 min to get out my 3 breakfast items. I would highly suggest team training, and some management observations of their workers. One kid literally poked at the register for a few min without taking my order, looked at the drive thru orders, came back up to the front, shook the fry basket and then walked to the back of the kitchen.

1/9/2016 - Every time I visit Puerto Rico, I come to El Meson for breakfast or lunch. The portions…read moreare astronomical. This is the Go-To spot for Puertoricans. There could be McDonalds or Burger King right next to it but the bread and specialties are why this place is packed every single time!!! Always a line out the door. This particular morning, we went to the drive thru and there was a lady taking the orders. The special was the Omelet Trio, egg, deli ham, bacon, sausage, and Swiss cheese on Puertorican Sobao bread with 6 oz.café latte (or you can substitute for 25 cents more a 12 oz. juice) , and the newspaper (while supplies last). We also ordered a side of sorullos, fried corn meal (their version of hash browns) and a guava/cheese pastry. Best customer service, courteous, friendly and fast. When in P.R., go visit one of their many locations!

After a long day of sight seeing, this was one of the few restaurants still open on our way back to…read morethe hotel and our 2nd meal at an El Meson lol! Ended up ordering the steak sandwich with fries and had a queso pastry as well. Sandwich was good, but not excellent as the first El Meson we stopped at in San Sebastian (perhaps the bread was not as fresh nor the ingredients since it was end of day). In any case, service was great (order at the counter and seat yourself).

The place is clean and the staff are friendly. The food portion is good. My daughter ordered…read more noodles and fried rice. She was happy and eat most of it. The only thing I was surprise is that is a Chinese restaurant and they don't have a fortune cookie. How is this possible?? My daughter was looking to eat one, but they don't have any.

All the above, the one by balboa the drive thru window is discusting, and yhe food, they dont know…read morewhat Chinese cussine is. Staff presentation and attitude not good.

Horrible la comida, no te dan el recibo si no lo pides a la hora de darte la comida ni saben cual…read morees tu orden, obvio que si no tienes el recibo no sabes el numero de orden no me paso por que siempre pido recibo lo vi en otros clientes. La orden que pedí quemada que amargo sabía. si pagas casi $10 por tu orden creo que lo mejor es atenderte como mereces aunque compres algo de $1

Taco bell will never go back, I speak no spanish, they spoke no English, the burritos were cold,…read morethe rice was raw, the hard tacos were soggy, the quesadillas and refried beans were dry, and no taste, 8pm, its obvious used old ones. Taco mayaguez need upper management to improve service. No hot sause or any thing in the bags, awful experience, will never go back. Advice to people ,they don't know about mexican cooking

Legendary for slow service. It doesn't disappoint. Slated to close at 10pm, but just at 1930hrs…read morehad no chicken. People leaving. I had to wait after ordering even though was there for 15 minutes in line. I like the product but their service lacks reasoning. The employee was friendly although new.

It's fast food chicken. You can't go there expecting too much. However, you get everything you'd…read morelike and more. The chicken is flavorful, crispy, and paired with the amazing sides you can't go wrong. It's better than most fast food places in the U.S. Would recommend.

The Burger King is in SMS shopping center mayaguez,,horrible service an bd attitude with…read morecostuersThe Burger King in the sams shopping service, bad experience, they had no salt, 1employeebad attitude. Request ranch dressing, and didnt tell me it was charged after the purchase done, manager see cold and indifferent, burger not well cook with no salt flavor or seasoning at all. Never saw a businesswoman that had no spices at all for costumer. Bad attitude, not comfort enviorment. Never go back

DO NOT GO THERE UNLESS YOU ARE A LOCAL!!!! Went before lunch crowd and food was dried burnt and…read morecold. Went back thru drive thru and ordered in spanish and got freah food. We live less than a mile from there and will never go back. It is our mission to stop people from going to this bigote store.

Amazing amazing food. Great options and great service. A…read moregreat place for locals and visitors. I highly recommend!

Comida horrible. Esperamos una hora para 3 hamburguesas sin sabor y nos dieron papas fritas que…read moreestaban frías.