DRIVE THRU SINGLE HAMBURGER was mushy, toppings were horrible mushy not fresh, dry like no one took a care making it. FRENCH FRIES were twice heated soggy. We both got real so sick . Highly recommend avoid that place. Really sad when your 1 time to eat out was such a disappointment. read more

Been here twice since moving to the area last month. Both times they had me park and wait on my pre-placed mobile orders. They are super slow here. One visit was for breakfast. The other dinner. There won't be a third visit. read more

THE WORST! Remember the Riverview McDonald's & how terrible it was? I think everyone from there went to work here. The orders are never right. The staff have terrible attitudes & are just rude. A quick trip to just grab a drink can take ten years. There is always a problem with their cash register. If your food is correct, it will be overcooked & tasting old. Just gross. read more

This Wendy's either needs to close it's doors or change ownership!! it obvious that for the past several years it been ran terrible and still has never improved and cannot deliver customer needs ever !!! please do us a favor and close or sell the place. You do not know how to operate a fast food establishment!! it never has decent delivery performance and is constantly a failure to operate within a defined structure that a child could operate in!!! read more

Normally I don't eat fast food anymore but sometimes you got cave. I ended up trying my luck with one of their avocado salads. Which was in stock !! These go pretty quickly so I was impressed because it was dinner time. I drove up to pay the person was super nice and made sure to check my bag before giving it to me. The restaurant outside looked pretty clean and well kept. The workers were organized and had great attitudes. The salad was decent, I think Wendy's could step them up, and add more toppings. Thanks for the service and a go to place for a quick dinner. read more

Wendy's - Wendy - Burgers Near Me - Brownstown Township, Michigan

Very slow service. Order not right. Waited too long to take order back and get corrected. Will pass this Wendy's by. Ugh

its 8AM and they have no coffee at all they said. AKA they didn't want to make any. waited 20 minutes for my food... there was only me and another car in line the whole time as well. management is extremely poor, employees DGAF read more

Food is usually good from here, but it seems like almost every time something is missing from the order

Stopped in for some chili. Speed of service was great at the drive thru. Had 2 large chili and the first one was a little soupy but the second one was dipped much better. I'd stop here again. read more

The food was fine, but the service is deplorable. The menu wasn't lit when I pulled up, and I wasn't sure they were open at 6:30pm then waited about 1-minute to hear someone say "CAN I HELP YOU?!". Whatever, maybe they're busy, although I saw when I pulled up and there was 2 customers in the dining room and only 1 car ahead of me...stuff happens. So I pull up and pay, while two people are taking turns shoving drinks at me as fast as they can. So now I'm hustling to keep up, guess I should've been quicker handing my kids their frosty's. Then wait about another minute for the food bag to come out. Again, shoves the food out and just says "here your go". Luckily I checked the bag because and noticed it was missing my sandwich, the most expensive one. So I look back inside and the guy throws his hands up at me, opens the window and says "what?!". Just tell him I'm missing the sandwich and not the frosty spoons or napkins, because I just feel like and inconvenience at this point. I'd like to say it was possibly a bad day for this guy, but I've had this kind of treatment from him before. read more

Went in at 11/11:15 am at lunchtime and ordered a bacon cheeseburger biggie bag and there was no bacon on my burger and it was drenched in ketchup. Fries were also cold and hard. read more

This Wendy's SUCKS!! I'm not one to write reviews but this time I am. Over charged, forgot my kids 10 piece nuggets, the other kids nuggets had a spicy nugget mixed in. And the absolute worst thing about this Wendy's is the 20 minute Waite Every time!!!! read more

This is the worst Wendy's in Michigan ! Truly poor service long wait times and poor degrading attitudes the managers don't care about giving out bad food it's truly disgusting how many times these people have messed up my order and given me things that I'm allergic too and I keep saying don't add !!!! This place is a true example of why they need to get paid minimum wage they don't deserve a dollar more! Multiple health codes are being broken!! Food and energy here is ALWAYS DULL ! I hope this place is shut down and replaced with something better even Arby's would do this is disgusting and the health department needs to shut this place down immediately! I love Wendy's but this one DONT GO HERE die of starvation before entering the parking lot your better off . read more

I was waiting in line for 20 minutes and nobody was talking and then when I go up to the front door, they wouldn't allow me to order. And said that I had to go back in line. I hate Wendy's and people are so mean there. They never say have a great day. read more

Whoa!!! Totally underwhelmed with their effort! Trying to cut carbs and ordered a burger with lettuce wrap instead of a bun. They gave my one piece of lettuce just like a normal burger...and they failed to put any condiments on it. Saaad read more

Worst door dash experience ever! The burgers were pink and cold in the middle the chicken was so dry like it sat for a minimum of 5 hours in the hot table... DONT ORDER FROM HERE read more

horrible service the only reason it was backed up it's because the employees are lazy the food was awful and made without any care do not waste your money. go to McDonald's next door read more

Food was cold and the drive through was much slower than it needed to be at about 1 car being helped per 5-6 minutes. Ridiculous

I'm one of those Birkenstock-wearing Ann Arborites. You've been warned. I avoid chains, fast food joints, etc. at all costs, but the nature of my job sometimes forces me to stop in a place like this. And when I do, I always hope they'll at least try. But they don't. Especially not here. Wow. My ceasar salad had bacon on it, unlike in the picture and, worse yet, my baked potato with "cheese" and broccoli did indeed come with both. Sadly the broccoli was still frozen. Really? And once again I am forced to go to that place in my brain where I am always right about places like this. read more

This is a two star for thier customer service. I am working for a delivery service and had to pick up from this store four times. Each time I pulled through the drive thru, I was greeted with a harsh attitude then after I stated what I was there for, I received nothing more than a "Pull around!!" Bark from the guy. I had to ask for condiments once. He told me they didn't have them and shut the window. No "thank yous" are handed out here. I can understand if someone has a moment and is gripey for a bit but this was four times in one day over a period of 2 hours. read more

Just attempted to order through the drive thru. Waited behind a car for 5 min. I pull up to place my order and the person says "I'm sorry we're going through a shift change and are not taking orders" ummmm.. read more

Came here today to get lunch and was in the drive thru for over 15 minutes. It took almost 5 minutes for them to take my order. Ridiculously slow!! read more

Slow sometimes at drive thru but orders are right and hot. I appreciate that after a few times of the nasty Woodhaven store.

It's a alright place but I don't like flies flying on the windows and having flies going by your food though.

I can see why this Wendy's only gets two stars I'm not even going to give it one I ordered a single burger came out cold and the tomato still had the stim on it, the french fries were barely warm This could be a health issue And now I see I can't even post this if I don't give it a rating,so 1 my drink was cold read more

Hey didn't just forget to add food to the bag, they hadn't even bothered to make it. The fake "sorry" wasn't appreciated either.

Very disappointed. Usually decent service and hot food , but I just was in there and I got the wrong burger (and the bun was cold) , cold fries that seemed to have been sitting there a while and an almost liquid frosty. read more

We work nearby and have experienced the ups and downs that this mediocre fast food chain has to offer. Wendy's is only a four star chain to start, but this location is on par with most. They're quick enough to clear the line, friendly service, accurate orders. It's a little weird to have to ask for refills (the soda machine is turned around to face the kitchen rather than the dining room) but they're pretty quick about getting it handled. The homeless guy in the corner doesn't smell, so that's good. read more

Wendy's - a red car parked in front of a restaurant - Burgers Near Me - Brownstown Township, Michigan

Worst customer service ever!!! Had to pull up and wait for 4 salads. Asked them 3 times for a receipt and they said that it was in the bag. Drove all the way back to my place of employment and it was not in the bag. Called and was told that I could come and get it.....Really ???? They totally do not care about their customers. read more

Every time we go here something is wrong. Either they forget something, fries are cold or they give us the wrong items. Today we ordered 3 spicy chicken sandwiches, not difficult. We got 2 spicy, one regular. This is not a difficult request! read more

Don't stop if you're in a hurry. I work in the area and stop every so often. This is the slowest place ever!!! Have only ever gone through the drive thru, maybe inside is better? I'm not even sure why they're so slow, there always seem to be workers just standing around--usually one person taking orders/handling cash, one person handing change & order to customer, one who brings food from where its prepped/made and at least 2 just standing off to the side chatting. It usually takes them 5 minutes before they even acknowledge that I'm sitting at the order kiosk--even when I've been the only customer... read more

This woman behind the counter named Manaya is a GREAT employee she was very kind and humble. Tip her very well!

Aside from a double cheeseburger from McDonald's once or twice a year, I steer completely clear of all fast food chains. Because I'm overly healthy, or think they are beneath my class? Absolutely not!!! Rather because they are disgusting, and have no shame, nor concern, about being openly gross!!!!!!!!!!! Tonight was no differnt at this fine Wendy's franchise. After a super long, and exhausting day at work, a 16 hour shift to be exact, I realized that I was starving while driving home. Being that it was 12:30am, and my choices were limited, I found myself in the drive thru line at the Wendy's just a mile from my house. I placed my order and pulled up to the second window as instructed, and was stunned at what I witnessed. The young man working the drive thru window stumbled for a moment in an attempt to figure out how to fill my drink order. After figuring it out, he grabbed a large cup, filled it with ice, and placed it on the counter. I was puzzled, so I continued to observe. He then picked up another cup, removed the lid, brought it up to his nose; I'm assuming that he smelled it to confirm that it was a match to what I ordered, because he carefully poured the content of the cup that he had his nose hovering over into the first cup that he filled with ice. And then he put the used lid from the second cup on the first cup, and attempted to give it to me. Seriously?!!!!!?? A recycled drink??!!!?? I didn't recall seeing a discounted section on the menu I just ordered from. When I inquired what he just did, I was told that they filled the cup earlier in an effort to clean the machine, so it was fine, and that's why he used it to fill my drink order. I refused to accept the recycled drink, and rather than apologizing and perhaps offering me something else, he just walked away. A minute later, a young lady whom was in the background fumbling with the trash (literally), approached the window, still wearing the gloves that she had on while pulling the trash bags out of the cans, and asked me what I needed. Great customer service!! I explained what I witnessed, and all I got in return was a blank gaze .... hello!?!?!? I asked her if what the young man had done was sanitary and per health code, and her reply was, "Yeah, I know health codes, I went to classes". If I could have made myself vomit on her right then and there, I swear I would have! I would have loved to see how sanitary she would of thought that was. To me there was no difference!!! I asked if that location was a corporate store or a franchise, and she advised that it was a franchise. However, when I asked for the owners name and phone number, she replied that she was not allowed to disclose that info. Well, if I really wanted to know who owned that Wendy's, I have no doubt whatsoever that about 2 minutes of invested research online, and I would have the info that she was not allowed to disclose. Unfortunately, or fortunately, depending on how you look at it, I do not have enough care in this crazy world to invest even two minutes in researching this moldy, roach infested establishments ownership. HOWEVER, what businesses fail to realize is that the best form of advertisement is word of mouth. With that said, I will have this experience to tell over and over again, and share with everyone that I come in contact with for the rest of my life. And lastly, as a co-owner of a business, I have always went well above what was expected, because in the back of my mind, I always remembered that my success was because of my customers. In addition to this post, the only other step that I will take is to file a compaint with the Wayne County Health Department ..... and of course sharing my story with all of my neighbors!!! read more

I was at this location on January 18th with my family. There were a few things I noticed and appreciated right off the bat. I'm not sure whether she is a manager or crew member, but Autumn provided excellent customer service on multiple occasions. I don't usually do these reviews but it was very nice to see the positive attitude, work ethics and aspirations this particular employee displayed. An elderly man arrived to the store shortly after my family and I. It was very easy to notice he was having trouble walking. I proceeded to observe from where I was sitting the professional and respectful attitude this employee maintained as she had the gentleman have a seat and she provided to his needs as she brought his order out to his table for him. This is just one good example of an employee who goes out of the way to assist customers and set good standards for any business. This is also a very good example of someone who does so much for so little. Immediate five star rating from me to this Wendy's location. read more