The burgers were so bland , ive always loved wendy's burgers but these were trash , this wendy's has so many bad reviews what kind of management do they have to not do anything about it ??? never coming here again and the cookies sucked too read more

WORST WENDYS I EVER BEEN TO IN MY LIFE , and customer service sucks . Skip it and just go to Zaxbys across da street , Espically if you're on the road for a long drive I wish I could leave no stars read more

Beware truck drivers! They will boot your truck even if you go in to buy food. Please don't take a chance! They put the sign where you won't see it. It's how they make money because the truck stop next door is always full. The food isn't worth it! read more

Wendy's - Beware truck drivers. Do not park here! - Fast Food Near Me - Braselton, Georgia

Got a baconator and they forgot the bacon. Didn't give me a receipt either so all I can do is not go back and let y'all know. I've never had a Wendy's forget the bacon on a baconator. All the food is cold too... Recap: they gave me a cold "ator" and some cold fries read more

Wendy's - Little baconator with no bacon - Fast Food Near Me - Braselton, Georgia

Best Wendy's in the area. Clean, fast service, solid food and a working Coke Freestyle machine. Based on past reviews they must be under new management or some other change happened. read more

Wendy's - Cobb Salad - Fast Food Near Me - Braselton, Georgia

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This Wendy's typically is really well ran. It is consistent. Food is always good and so is the service.

Terrible place. Workers looked like they don't know how to do anything. My fries were dry, hard, and stale. Right when I looked inside and saw the workers I knew something wasn't gonna be good and I was right. This team of workers are not qualified for this job. Don't know how to cook. read more

This place is horrible and whomever is running this establishment should be terminated ,,, I ordered a spicy chicken requested everything fresh ,, got the food in five minutes,, got to my vehicle food was old ,, went back and let them know I wanted it fresh ,, they make the order over , I get it back now it's rawwww , chicken was literally not cooked fully ,,,, please get some training or professionals working here,, it's ashame read more

Burger was cold and dry, large French fry wasn't even half full and had so much salt. We were handed our bag of food with no words, nothing, not a "here ya go" or "thanks" NOTHING. read more

I was on my break, and craving a burger. Disgusting, and rude service! The bread was hard, the burger was cold I couldn't eat it. I tried calling and no one answered the phone, I would definitely NEVER eat there again a waste of $11.06. read more

The boy taking my order told me to "shut up bitch" while I was in the drive through, with my 7year old , 12year old and my15 year old nieces in the car. They still messed up my order and made me pay full price. They were hardly apologetic & did not care about what was said I'm mortified and embarrassed throughly disappointed. read more

Stopped here to get breakfast at 9:40 am and the doors were closed and the app and schedule at door says they open at 6:30am. Come on guys yall can do better im just trying to eat before work this is disappointing and its not the first time it has happened read more

Went today and ordered 2 large chili's and a "hot" fry. The chili's were barely over half full and the fries were cold and stale. My last 2 visits were similarly disappointing. Waste of $10+! Won't eat Wendy's again! read more

Wendy's - Chili barely over half filled! - Fast Food Near Me - Braselton, Georgia

Stopped here on my way home at 10:45pm on a Wednesday (11/1) night and it was closed. Sign says open until midnight. I guess i'll just go to taco bell. ‍ read more

So, your on the road it's Saturday evening and the weather sucks, where do you go? Well, you end up at Wendy's for some hot and juicy. Since it's pouring rain and watching water constantly stream for 2 straight hours , we'll forget the drive-thru it's time to go in. Ok, then again I have a hard rule, whenever I go to a fast food chain I go inside to check the place out as many are candidly, either filthy or just plain bad. Now for this location, Inside, bathroom is ok, not the best but passes muster. Go around to the counter, three young women and a young man were gossiping by the drive-thru window. The young women actually, yes actually made eye contact with me and slid behind the wall to avoid doing their job. After another 60-90 seconds the young man finally came over to take my order. He was fine but overall communication was not his forte' I noticed two mature women in the back at the grill. Again, eye contact but no talk instead they seemed pissed at the world. My order was correct though the fries were so drenched in salt to keep my BP from going to stroke levels they went uneaten while driving up the road. Most Wendy's I go to are better than other fast food chains less Chic-Fil-A but this location needs some work. Surrounded by one of the busiest truck stops in Georgia some proper management and training in customer relations can make this location a gold mine. Must explain why it was one couple and myself in the whole place at 6pm off a crowded Interstate read more

Can't say I've ever seen a slower group of fast for employees in my life. I watched my food get bagged, then waited another 5 minutes while the kid walked in circles to get a fork and napkins before finally putting them in the bag to hand it to me. To make matters worse, the manager was standing with her butt against the fryer staring at the prompter screen the entire time while 2 other employees argued about what they were doing after work. By far the worst service I've had at a Wendy's. read more

Since I work down the road from this Wendy's, I tend to stop in from time to time. However, I only continue to do so because of the convenience because it's surely not because of the food that's often less than fresh or the service that always seems rushed and impersonal even when there are only 2 other patrons waiting. Tonight was particularly disappointing because after ordering a BBQ Ranch Chicken Salad and driving home, I discovered that I am actually going to eat an (clearly labeled) Apple Pecan Chicken Salad (minus the pecan packet) with BBQ Ranch dressing - and it makes me very sad because after working all day, I was actually looking forward to a nice BBQ chicken salad. (Sigh)... Effin' Wendy's. read more

Wendy's - Clearly not the BBQ Ranch chicken salad that I ordered :-/ - Fast Food Near Me - Braselton, Georgia

Absolutely ridiculous as soon as I walk in, I realize that there is nothing to children working in the store. One gentleman was off the clock and was still in the back kitchen area plan by throwing things at one another yet I still order it took the "on "manager to finally come up and take my order. Once I receive my food, everything was completely ice cold when I put it into the chicken nugget it literally was frozen in the middle. I asked her if she could remake my food and she informed me it was gonna take no longer than three minutes 12 minutes later, I finally just asked for my money back as the kids were continuously still playing, throwing stuff at one another in the back of the kitchen I will never step foot in this Wendy's again The managers name was Gabriella who look like she could not be anything over 18 read more

Horrible quailty food and worse customer service. Cold food tossed in bag. Bare hands going inside cups. Argue with me and said " I don't even like this job!" Never go back! Please close and open anything else. read more

It was a Wendy's. It was fine. No issues with my order or anything. I'm sure the bad reviews are real but I did not experience that.

Was planning to order inside, but the dining room was closed. 8:02 PM. I could see people inside. Went through the drive thru. Ordered a small chili, sour cream and chive baked potato, and a chicken sandwich. After paying at the first window, I asked for my receipt. Was told I would get it with my food. When given the bag, there was no plastic ware, no napkins, no straw for the drink. I didn't realize till I got home, that there was no butter, sour cream, or salt and pepper for the potato. There were also no crackers for the chili. Not sure about the sandwich. It was for someone else. read more

Worst Wendy's ever!!! I know later tonight I will regret eating here - I have never tasted "beef" that was this spoiled, disgusting, rancid... something is seriously wrong here. Not to mention the customer service - the drive through guy had headphones in...maybe that's why we all had to repeat the order several times. Plus we said no onions at least 20 times not exaggerating and made him say it back to us. What was on the burger you ask? Onions. SMH Also, the salads taste like last week, fries are over cooked and tastes off. Someone needs to inspect this Wendy's. Listen there's a five guys across the street do yourself a favor and find real food somewhere. This Wendy's is not it! read more

The atmosphere was kinda awkward and there was a creepy homeless man and the fries were kinda stale

Wendy's Braselton HWY 53 5/20/22 5:48pm-5:17pm My family has been eating at the Wendy's Braselton location for 5 years. They aren't always stellar but are always sufficient. Tonight, however, was a completely different experience. We arrived at the drive thru at approx 5:48pm on 5/20/22. My family waited patiently for over 3 mins before the worker was ready to take our order. However, we have always had friendly experiences with the staff before this. So we pleasantly ordered our food and pulled forward to pay. The staff member at the pay window was his normal courteous self. Then we pulled forward to the pick up window. Let me pause to say that I have worked in the fast food industry. I try to be extra patient during peak hours and locations that are short staffed. However, this employee made it obvious that we were his least concern. My family did not receive the correct order, a complete order or the correct beverages. However, before we could say anything, the window was slammed shut. Slammed. This was not my imagination. I've been to this location many times. We waited for 7 minutes before the employee acknowledged us again. Meanwhile, my children were hungry, my husband was now late to a work event, and I was irritated. When the staff member saw us, he didn't open the window. Instead, he tried to pretend that he didn't see us! He turned away and only opened the window because my husband was waving his arms frantically and speaking loudly. The employee didn't speak. He didn't apologize or ask what we needed. He tried to give us the next order. We stopped him and explained our situation. He then left- without a word. Several minutes later, he returned with another incorrect order. No words were offered from him to explain for his strange behavior. He just looked blankly at us and then closed the window. It is now 6:12pm and we were planning to be nearing our destination by this time. Instead, we STILL didn't have our complete meal or correct beverages. Several minutes later, he thrust another bag through the window. As he turned to dart, my husband and I both asked him to stop and remain at the window while we checked the order. Spoiler alert. The order was wrong. There was no receipt- which I asked for and did not receive. My children's dinner was incomplete and incorrect. My husband was late for his event. The fries were burnt and cold when we received them. The salad I ordered was great! But our drinks were also incorrect. I'm very frustrated and disappointed by this locations of Wendy's. Although we live close by and I love their salads. I'm not sure we will risk it again with this location. Please address these issues! BBQ Chicken Salad read more

Would of gave them a zero. Walked in and happen to catch a guy behind the counter elbow deep in his nose. Quite awkward because we made eye contact. He didn't wash his hands AT ALL. Guess who prepared my fries with NO GLOVES on?! You got it. I asked them to make me another fries and explained again he didn't wash he hands. The manager made another one although you could tell she had an attitude. Left out and guess what. The guy never washed his hands. At least while I was in there he didn't and she made no effort in telling him too. Good luck on that one read more

I've been coming to this Wendy's since it opened. That being said, it has completely gone to shit! I remember when the staff were nice and friendly not rude ignorant and more concerned about their phones than doing the job. After repeating my order 3 times and waiting 25 minutes I only get 1 of my 3 large drinks and it's small. The guy in the window just shoved everything in my face and shut the window so he could go dance with the kid in the 1st window. I finally get someone's attention Brianna I believe she rolls her eyes open the window and just glared. I tell her I'm missing 2 drinks and all 3 were large she hands me a small coke that's literally dripping off the cup and says "well they rang up small so.." I said no they didn't tell fries are large so we're the drinks. She gets the manager who will not look my direction, after a couple minutes of eye rolling and head bobbing I still haven't received my last drink or sauces nor have they even acknowledged I'm still sitting there. Then to my disbelief the crew member pulls her phone out the manager leans In to see and they begin laughing looking at photos on the phone! I had 2 hungry and Ill kids I was trying to feed. Food absolutely sucked no cheese on my sandwich hard chicken cold fries no sauce for our nuggets and 2 small drinks that should've been large. Never received my 3rd drink because the anger growing inside was about to start breaking shit. I don't know what happened to all the Asians that ran that joint for years but they need to come back. I will never eat here again. read more

We continued to go to this Wendy's because our food options are limited. Every single time, our food is wrong or missing something. I'm done with this place! read more

Best Wendy's ever!! Always fresh and always right and always fast! Always disappointed if I have to stop at another Wendy's!

Their food is never fresh. Staff always rude and in a hurry. Not a great friendly place and food stinks!