I'm not a big fast food guy, but hunger cravings hit hard and it was an incredibly windy, treacherous travel day with smoke and dust in the skies and crazy drives and I needed something quick. This Wendy's brought the goods. For one, they were quick! I found the service to be above and beyond, friendly, helpful, and left me feeling better than when I came in. The food is what it is, it's fast food adjoined to a gas station. That being said, the fries were hot, the chicken sandwich was well assembled, and it hit the spot for what I needed. I also thought the restaurant itself was clean and seemed to be in good shape despite a lunch rush. Again, it's a Wendy's and most experiences will be whatever they typically are, but in this case it helped me reset my energy on the road trip, and everything was a smidge better after stopping here. read more

Horrible Customer Service - only 1 star because I could not give 0. If you can, avoid this store when Abby and Kait are working. My boys had a night cross country meet in Columbia and we were heading back to Kansas City and stopped for a late dinner (almost 9pm). We ordered at the kiosk and ordered 4 combos for 4 people - one was a chicken tender combo. We were told they were out of tenders and asked if the 10 piece nuggets were ok instead. We accepted the substitution, but I then noticed that the price we had already paid for the tender combo was $1.70 higher than the cost of the nugget combo on the menu. It's not much, but it should be made right so I asked for a refund. Abby told us that she couldn't just refund the $1.70. I told her that she should be able to and asked what she suggested to make it right. (At that time I was mildly annoyed but understood that she could only do what she could do). She offered a cookie, I said no and asked if she could refund the tenders and charge for the nuggets. She did but only for the item and the difference did not work out. She gave me $8.30 back and requested $6.97 - again a small difference but because she refunded for the items instead of the combos it was incorrect. She argued with me telling me that she had done as I asked by refunding the tenders and charging of the nuggets. I told her that if you did that math it didn't work out and that I had ordered the combo so she needed to refund the tender combo and charge for the nugget combo. Kait involved herself and some point screaming across the counter at me that Abby had done exactly as I had asked. Abby told Kait that she had it and Kait did back off. I returned the $8.30 that Abby had given me and asked for her to refund and charge for the combos so that it would add up correctly. Abby said that she would just refund "that part of the order" and not include it in the order. We felt that was nasty - she was going to give 4 people 3 combos because she couldn't give a simple refund of $1.70 for the difference in their substitution because they did not have an item. We asked instead for a full refund and no food. She entered the refund and somehow came up with $45.45, she gave me $45.35 (by accident, I believe) even though our Apple Pay charge was $46.12. I asked for the $0.10 and we asked why the refund wasn't the same as our original charge. She argumentative and irritated again, we quickly decided not to worry about the small difference this time especially since we had already received our drinks which would have cost more than the difference. She said she would give me the $0.10 and that was it. She literally threw the coins into my hand and we left. The girls clearly made another employee uncomfortable as he left the front area that he had been working and went to the back of the restaurant - I did not get his name. There was another employees who witnessed their behavior - I did not get his name either but he was tall and I believe he was working in the food prep area. read more

My husband and I went to this Wendy's on our way to Kansas City. Eating healthy while traveling is hard. So I ordered a chicken cranberry salad when I saw it offered. It was yummy and hit the spot. My husband ordered a hamburger and chicken sandwich. read more

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The food was what you would expect from a fast food joint. The service was slow to get through the drive through window. I'd say the restaurant is shorthanded which contributes to the slowness of service. However, the staff that was there was pleasant and tried their best. read more

Wendy's - Sitting in line - Burgers Near Me - Boonville, Missouri

Stopped at this location to get a bite to eat and to fill up the car. There's not a ton of choices when you get out on I-70 in the middle of MO. Mostly, McDonald's or Subway. I hadn't had Wendy's in forever and given the lack of options, this seemed liked the best bet. The restaurant is located in a gas station. The gas station itself is quite the place to look around and has its own food offerings, a Dunkin' Donuts express, and clean bathrooms so it's a decent place to stop. I went with a spicy chicken combo meal. If you've ever been to Wendy's, it's exactly what you'd expect. My fries were hot and crispy. My chicken had a nice amount of spice. My iced tea was refreshing. The service was ok, it was after the lunch rush so I think they were a bit worn out. But my food came out fast and hit the spot for this famished traveler. I have two complaints: The first is the cleanliness of the restaurant. The tables were quite dirty and no one was going around and wiping tables. I'm not surprised because it's a fast food restaurant, but still yuck. My second complaint is that they have ketchup dispenser but zero containers to put ketchup in. I observed people using the lids which didn't help with the cleanliness issues. Overall, I'd stop again to grab something quick. read more

Wendy's - Spicy Chicken Sandwich Natural-cut French FriesFrench - Burgers Near Me - Boonville, Missouri

Sat in drive through for 20 mins for 2 burgers, atleast food was decent and hot but wait time is crazy

They messed up our order and completely refunded everything plus remade all food. A bad experience here turned to a great experience.

This is located inside a truck stop/gas station, so in our experience, that usually means the quality is a little less than stand alone locations.... The food was ok, the service was ok (possibly a new guy on the register) and cleanliness was ok. We would stop here again if the timing worked out, but we wouldn't make it a point to return otherwise. read more

Why is this the third Wendy's I've gone to in two weeks and they don't have any potatoes in the restaurant to bake?! Just freaking out if potatoes!!! WTF They should take it off the menu if they are never going to have them in stock on demand!!! read more

My son and I experienced blatant racism when we walked in and a young man at the counter mumbled they were closed for 5-10 minutes and the entire staff walked from their stations to the a room at the side of the restaurant. A bit strange since I just saw a white man in front of me finish his order and sit down. My son and I are Black and stood there for a few minutes and saw the staff talking and on their phones while we stood there. When I started to take a video of one of them on their phone while at least 5 of them stood around and no one offered us service, he looked worried. We left without ordering and on our way out saw through the window that the staff was back at the counter serving another white man. Their reviews were already horrible and we just wanted a burger in our cross country road trip. Wendy's we like your food but the staff at this location can do better. read more

Wendy's - Wendy's staff person in the back on his phone while my son and I are made to wait and the entire staff walks in the back. - Burgers Near Me - Boonville, Missouri

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We stopped last night for a quick bite. No chicken, no turkey, no catsup-was told to get some for the Petro connected they the breezeway I ordered a single combo with cheese and lemonade. First: charged extra for lemonade. Second: cheese wasn't even melted onto burger. Third: fries were cold and soggy. This place is 24/7 but they were turning customers away because they needed 15 minutes to "close out" the one register. Then, I saw them "cleaning". They were sweeping the food that fell on the floor under the counters! We are NEVER stopping there again! read more

wanted to order a drink, they didn't have a chocolate frosty, so I just asked for a water cup instead. woman (not the guy ringing me up) rolled her eyes and said "weird." water came tinted with some sort of red juice. customer service (apart from main experience) was overall cold and rude. place was dirty. water was red. read more

Order $66 dollars of food to go.... we were short one combo and the fry's were all cold. The previous day we ordered two combo meals (pretzel burgers) our burgers were lukewarm and the fries were cold. We will not be back. read more

This is the worst restaurant I have ever been to And no I'm not off the highway I live here and have watched as customers walk out time and time again as well I have walked out several times 2 employees working there might be 4 employees but never have I seen more then two working wait times up to 45 min burgers are dry fries are always burned and cold if you are the owner do yourself and all of us a favor and close it down! read more

We stopped at this location on New Year's Day, a day most people do not want to be working and our service was impressive. The lady in the window was SO kind and friendly. Noticeably so. Not to mention our order was put together with care and it showed. Not very often do we really think about drive thru service, but this one stood out. And not to be dramatic but the sandwiches looked straight out of a commercial. read more

Dirty, unfriendly, slow as dirt, cold food, never have items in stock that are on menu. Poor service and poor quality.

Poor customer service. I wanted a baked potatoe so the cashier checked via ear piece but the lady yelled out and complained that she ddnt know if there was any and it was across the way and only 3 of them working. So I had to settle for fries. Which is upsetting. Ma'am needs a talking to when it comes to customer service. U don't complain in front of customers and u do your job. Whoever is in charge above her needs to have a sit down w her. read more

We often stop at the Pilot on our trips back and forth to St. Louis. The first time we ordered food at this Wendy's, both mine and my husband's orders were wrong. Not a huge deal, I'm a fairly forgiving person when it comes to this stuff. The second time we ordered, the wait was god awful long. As a fast food establishment, the whole purpose is efficient food on the go. We thought maybe it was a bad day, so we decided one more chance. HUGE MISTAKE. The girl that took our order looked like she was absolutely miserable and hated her life. It took us 37 mins to get our food. They were actually turning people away saying they couldn't order because of their wait. Please save your time and go somewhere else. read more

This is the second time I've eaten at a wendy's. And I'm starting to really like ther menu. So far I've had good service and good food.

Horrible! I won't waste too much of my time writing this. 1) Unsweetened ice tea tasted like it was mixed with coffee. 2) No straw for my drink 3) No spoon for my chili. 4) No crackers for my chili 5) Took forever Should have listened to the previous reviews. read more

Another fast food chain with a missing communication link between those who take the order (with written instructions in black and white on the receipt and a screen) and the food preppers. Asked for a plain double burger and no cheese, and said no cheese so there would be no confusion saying plain. Received my double miles down the road with cheese and also didn't have sour cream or butter spread for my baked potato. It's not difficult, but if you're going to ask for my order and actually take it, it really doesn't take anymore energy to ensure your preppers have gotten it right. read more

Wendy's - This is a Wendy's double with no cheese. - Burgers Near Me - Boonville, Missouri

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Fast service. Decent food and beverages. The restaurant was clean and smelled freshly cleaned. read more

Wendy's - Clean Wendy's - Burgers Near Me - Boonville, Missouri

Asked for a Power Mediterranean Salad with no chicken, or feta cheese, and the young lady who was cashier said no that the feta already comes on the salad. So needless to say I only got fries. Thank you incompetent fast food workers. read more

The food was hot and tastes good, so I wonder if they got new management or new employees, since the reviews I read basically said it sucked. Thanks for lunch!!! read more

Wendy's - Burgers Near Me - Boonville, Missouri

Went there tonight and they were out of chili and baked potato. I wasn't feeling good just wanted some chili and a baked potato had neither so disappointing and had to wait forever for a burger that I didn't really want. Poor service! read more

Just stopped here and ordered 3 side salads to go, when we got ready to eat them.... NO FORKS NO CROUTONS AND NO NAPKINS! Come on Wendy's really? Poor management or that wouldn't happen. read more

Normally, I would give Wendy's about 4 stars for quality of food and friendliness. Unfortunately, my most recent experience at this location was less than that. Wendy's in my opinion, puts together one of the better fast food burgers, the lettuce and tomatoes are usually crisp and fresh, the natural cut fries are sprinkled with a generous amount of sea salt and overall, they have a great menu selection. So, always hating to go inside this busy corner truck-stop location, I go through the circular drive-thru that is almost impossible in my small sedan. I place my order over the loud hum and drone of big trucks and noisy cars. So, I drive about 15 minutes to stay at my friend's house and find that I have no lettuce or tomato on any of my sandwiches. Not happy, I called the store. Some young woman answered and after asking to speak to the manager, she identified herself as the shift manager. I explained that I paid almost $15 for 2 value meals and was quite certain that I had never instructed them to leave off the lettuce and/or tomatoes. The manager then goes on to explain that the restaurant had "ran out of lettuce and tomatoes and wouldn't get a truck in until 10:30." Really? Hmm, you might have mentioned that before I ordered since 95% of your sandwiches have lettuce and tomato pictured on the menu! I mentioned that a sign posted on the outside menu might be a helpful reminder. She continues to give me some spiel about how they were supposed to mention that to the customer before they order. By now, I'm thinking Arby's. The manager made absolutely no attempt to even try to remedy the situation, by offering me another sandwich or an alternate item. Really, Wendy's you should just know better. Customers expect and deserve better. I didn't even get what I paid for..... How hard it could have been to get a few dollars out of the drawer and drive to the local grocery store and get a few heads of lettuce and tomatoes? read more

After 25 or so reviews wish could give a least a 3 stars to some business....but this another one star. Waited 7 minutes to get panini breakfast sandwich. Had to finally ask about my order. Sandwich was already made but no one could put it in a bag and hand it to me... it's that passive aggressive attitude let's see how long customer will wait. I was one of 3 customers waiting for my order they were not busy.... read more

Literally just ordered my food. Get home to eat my burger and they made it wrong and I can't eat Mayo. So thanks again Wendy's for proving why I don't eat there read more

Food was decent but service was absolutely horrible. I witnessed several customers leave halfway through the line to go purchase food at the adjoining gas station, to give you an indication of how bad it was. By the way, you guys are out of ketchup. I wasn't about to hold up the line any more and who knows how long it would've taken to get it refilled. Very disappointing, even by fast food standards. read more

We ate at this Wendy's on 15 April 2016 at about 2:30 PM. There were only one or two customers in the restaurant and no one in line. Our order was taken right away and our food was ready in a few minutes. Food was typical Wendy's taste/quality. Restaurant was clean. Staff was pleasant, but not engaging. A routine fast food experience. read more

I couldn't leave any less than 1 star but this place doesn't deserve any. The service was horrible, they never refilled the ketchup the entire time were were there, they regular lemonade was one of their specialties even though it's not and she told me they could not refill it even though they can at any other Wendy's, and she went out to refill the straws even though the straw container was already full. Don't waste your time and go eat somewhere decent read more

This Wendy's is inside a truck stop, so it was busy and the line was long and I think there were only two in the kitchen, yet they took great care to make sure I got everything I ordered, and they were so nice to everyone! My food was good and hot and tasty. I give it a 5! read more

I would not recommend this Wendy's. I travel between Columbia and Boonville often for work, and have eaten here twice. I first time I tried it i was not happy. Since I'm a fan of Wendy's, I gave them another shot. Not happy again. It seemed like they just prepare burgers in bulk and let them sit on the grill. The meat is dry and the sandwich is just thrown together. I got my order quickly, but I would have gladly waited for meat that wasn't dry and a burger that wasn't sloppy. My wife often will get a salad when we go to Wendy's because she is in a battle against carbs. When she got her salad, it looked like it had been through a meat grinder. The lettuce was smashed into little pieces and brown. When paying $6 for a salad you expect more. Sad thing is, we will stop at Wendy's in Columbia just 20 minutes away and it's a night and day difference. read more

Under no circumstance should a line of customers in a fast food restaurant have to wait 15 minutes to make an order, wait again to get their food, and then discover the condiment table to be completely empty. Even in the busiest of hours is it not acceptable (albeit slightly more understandable) but at 2pm on a holiday, it just reeks of bad management. But the real kicker for me was the man who waited forever for a burger and a 10 piece nugget, only to have the burger not get made at all. So while they made the burger, his 10 piece nugget gets put on someone else's tray, and of course his order was to go, so minutes after he leaves the crew is running around trying to figure out who this other 10 piece nugget belongs to. Apparently the 5 times the man repeated his order, plus the three times he told the manager what he was waiting on all led up to this man not getting half of his two item order. Ridiculous. So glad I was only passing thru on my way back to STL from KC. If I had to go thru this for a Baconator I would never get one again! read more

It's that bad. Don't come here. You save more time driving the 30 minutes to the next one. Thank you fast food for being so slow. Now I had time to read the latest release of Pilot Magazine as they called for showers to open over the intercom. read more

New but friendly, cool-headed cashier. Service- SLOW. It was all because of the incompetent people in back. From the time I got in line until food was in my hand- 12 minutes. They forgot to give me my frosty. Had to go back in. Asked for ketchup packets. They said ok but then forgot (just like the oak grove Wendy's!). read more

Although this place is not a culinary delight and a dietician's nightmare, to me it was clean, the service good and the food was hot. This is a good place for a quick meal and with a bonus of additional shopping in the same building. Of all the quick food places, Wendy's is only surpassed by Chick-fil-a. I would easily return to this Wendy's. read more