I am writing to formally complain about a very disappointing experience at the Popeyes Chicken location in Fairview Heights on December 23, 2024. I arrived at approximately 7:16 p.m. and placed my order with a manager wearing a green shirt, as no one was standing at the counter. I ordered a spicy chicken sandwich with fries and a Pepsi using a code. The person I was with ordered chicken tenders and fries. After waiting until approximately 7:40 p.m., I approached the counter to ask about my order. The manager on duty stated that they had not had chicken all day and asked who had taken the order. I informed her it was the manager wearing the green shirt. I finally received a refund however the ticket read classic chicken sandwich with potatoes and gravy and a Pepsi. Again I ordered a spicy chicken sandwich, fries and a Pepsi. At that time, my companion was still waiting for his food. When he finally received it and began eating, the chicken tenders were old and dried out, and the fries were cold. While we were still in the restaurant, the manager was yelling at the crew behind the counter, stating they needed a better system and should be serving customers in the order they arrive. Despite ordering earlier, at least six other customers received their food before we did. This experience raised serious concerns regarding customer service, order accuracy, and food quality. I am also concerned about food safety given the condition of the food served. Due to this experience, I will not be returning to this location. I hope this matter is taken seriously and addressed appropriately. Hate that Chicken from Popeyes. read more

I'm not sure where to start, so. I'll start at the beginning. The staff were friendly, even came outside & warned us that a guy was on the floor blocking the line, after passing out from low blood sugar... now, as sensible people, we should have left at that very moment but we're not sensible. As we approach to offer help with lifting the fellow off the floor, the rest of our party orders - as a guy darts inside and defecates on the floor. I wish I was kidding. Now we've got the guy on the floor and several piles of feces. Of course, it makes sense to deal with the medical emergency first - only, nobody is, except patrons. Still, the door remained unlocked for other people to trickle in, tracking the semi-solid waste, that remained on the floor for far longer than it should have, throughout the place. On leaving, the ambulance had come and taken the fellow who was down, presumably to a hospital, & the floor still wasn't cleaned, though a bottle of cleaning solution had been poured on the mess to create a poop soup. Up side, my father enjoyed his chili. That said, none of the rest of us enjoyed anything about this experience. The chili cheese fries were cold, soggy, short on cheese - overall, just plain nasty. Again, tho one staff behind the counter was singing a perhaps inappropriate tho possibly understandable song about killing himself & everyone else, the staff were friendly & I'm sure they don't get paid well enough to have to deal with what I saw read more

Wendy's - Ambulance outside - pops eating chili. He liked it ok - Burgers Near Me - Belleville, Illinois

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Ordered the newish sunrise muffin, which was absolutely disgusting!!! Not sure what the bread was supposed to be, but this sandwich shouldn't have the word muffin in it's name at all! Epic fail Hardee's!!!!!!! read more

I throughly enjoyed my visit. The customer service was excellent. The food was hot and it also didn't take too lon. I will definitely be returning to this establishmen! read more

Got my food there in an orderly fashion and the manager tells me that I am going to die. And it is very unusual how all the spicy ghost pepper chicken bites (even though I know the real name of them and people there find it racist to call them that when it is on their actual menu board) and every time I go there all the manager staff and employees know me by getting those spicy ghost pepper chicken nuggets and put something in the sauce that is too sweet that dilutes whatever tampering they do to not only my food but everyone that refers to these Chicken Nuggets as such. When all I and everyone else does is read what is on the menu board. I know and I am still alive to the one who told me I was going to die from eating my chicken bites. read more

The chili wasn't very good, Beans were chewy and they forgot my drink - Driver had to go back for it read more

Ordered the Dave's Single. Great pickles and the bun was durable yet soft. Ketchup and Mayo created a nice juice. read more

Wendy's - Dave's Single - Burgers Near Me - Belleville, Illinois

she was very rude and dismissive and rushing us to order then when we got to the window it reeked of mary jane i get smoking but don't smell like straight up bud making everyone car smell like it read more

Great place to eat love it clean restaurant spotless bathrooms are clean manager is nice great drive thru quick service better than nasty ass Swansea I don't go to Swansea anymore they all got a attitude especially that manager. Her name is Jennifer. Stay away she doesn't like complaints problems she got issues so we go to the Wendy's by Walmart keep up the good work I love you guys read more

This Wendy's ALWAYS manages to forget an item I ordered at the drive thru. They for get 1/3 of my DoorDash orders CONSISTENTLY. Also, not putting cheese on my burger is too hard for them. Today I got a completely soupy, liquified frosty sundae. I've had it with this awful place. read more

Hello everyone usually Wendy's in Belleville IL by Walmart is good not anymore I got the 5 dollar meal terrible I should of never went there. My fries were hard n cold my cheeseburger was hard n cold. Nuggets cold n hard please dirty no one working goofing off laughing no one cares about anyone anymore so folks save your money stay away from Wendy s in Belleville IL Walmart. All the other Wendy's are awesome not this place read more

This has been the worst customer service experience I've ever had in my life slow lines and disrespectful workers please hire new people

I was really looking forward to their breakfasts and maybe today was just an off day. I ordered the sausage, egg and Swiss cheese croissant. The croissant appears to be a small hamburger bun. The egg while, yes, it freshly cracked, there was egg shell in it and the cook apparently loves pepper to the point it was almost uneatable. Sausage was just meh! I will give them one more shot and try something different. Could be just growing pains. However, the staff at this location needs to be coached on customer service. No, hello, how can I help you or thank you to be found. read more

I've never been to a place with workers as rude as this place. Had an attitude at the speaker. Snatched my card out of my hand at the window. Basically threw my drinks in my hand and gave me the nastiest looks when I asked for straws as if I'm inconveniencing them to actually do their job. Worst Wendy's chain I've ever been to. read more

I hadn't had Wendy's for breakfast in a long time so I swung through and grabbed 2 egg and cheese biscuits while heading home from my trip to Walmart. There was no wait in the drive through and my food was ready very quickly. The biscuits were super delicious and buttery. Nice fresh eggs. Friendly staff. Super pleased with my experience and will return for breakfast sometime down the road. read more

I came through at 8:30 am and a worker with no mask handed me my food. We're 8 months into this, just put it on. I'm more surprised that she was confident enough in not wearing her mask at her food service job that she would let a customer see her without one, let alone be the one to hand off food. read more

I really don't think I will ever stop here again. This location is located right across from SWIC. It should be busier you would think. It is usually dirty inside. this particular night, I did not want a lot to eat before class so I ordered 2 jr cheeseburgers and a drink. when I pull to the pay window the guy is kind of snickering. I pulled to the second window and there are like 4 people in the window that kept looking at me then laughing. the guy who handed me my food acting particularly odd. it was so uncomfortable that I did not want to eat my food. I was afraid maybe the employees had did something to my food. I work in fast food so i am not a paranoid person. read more

This Wendys is trash. food is always cold and old, if you ask for hot they just refry it and act like they aren't serving you stale fries. Actually a lot of restaurants around here do it. This location used to be great but its gone down hill the last 6 months. most of the restaurants on this side have tanked something fierce lately. 10 consecutive trash visits. Don't come here. if its late drive all the way to the white castle in fairview. white castle has it set up to where the employees don't have to keep track of how old their food, everything is edible, which is great because they suck at it around here. only in belleville will you wait 30 min for food from yesterday. its sad when an entire cities eat out scene is trashed by employees who don't give a fuck or are too stupid to know any better. if you're going to come here show up at right at open and pray. read more

The best old fashion cheese burgers anywhere! read more

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I live within walking distance of this place and have eaten here twice in 6 years. The dining room was dirty and the employees are slower than dial up. I recently went back because I wanted to give them the benefit of the doubt. Never again. They kid doing the drive through couldn't get my order correct and kept laughing while on the speaker. I had to repeat myself FOUR times because this kid found something funny. Where's the management? I understand that it's fast food, but a good manager could get his/her people to act professionally. read more

Wendy's - Yesterday I was out w/my kids. It was a busy Saturday & every other fast food place within 15 miles was busy. Not Wendy's. - Burgers Near Me - Belleville, Illinois

My husband went to go grab us a quick meal from here and he ordered and then I texted him that I wanted to try the cheese fries so after he was cashed out he asked for cheese fries they were extremely rude about it stating "You want us to start a whole new order were only doing this once" then the other works at the second window we're rude as well. You work in fast food if you don't like your job then quit lmao you get payed more than lots for being rude BYE try again read more

If I could give zero stars I would. I did a phone app order last night at 7pm and was charged through my bank for said order. Drove to the store to pick up the order only to be met by a homemade sign taped to the ordering speaker that said "we are closed". I drove to the 1st window and couldn't get anyone....drove to the 2nd window and got waved off by a guy saying closed, closed, closed....I said but I ordered on my phone and was already charged. He said you won't be charged...ummmm it's already been taken out of my account. He said well we are out of food. Ok but what about my money? He was so rude and kept saying you won't be charged. I drove off before I really snapped. I called cooperate Wendy's today and was waiting for one hour and 40 minutes to speak to someone. She looked it up and yes I was charged but it's being reversed and I should have my money back in a couple of days! Dang....I loved Wendy's! No more for me! Get some decent management please! read more

I totally hate these stupid people never get orders right they should be shut down. Nasty

If there is a zero star rating, I would slap it on this company several times. I have given up going to this place which is a shame cause I love Wendy's food and this is close to my home. I will travel further out of my way to another Wendy's if I desire a double burger. But, allow me to explain my utter bitterness towards this particular location which is by Lowe's and across from Belleville SWIC college. So I go out with my wife and decided on Wendy's for a quick meal. Mind you that this location is boarded up due to vandalism and should have been a clue not to patronize. Plus, the fact that their employees are no where near the excellent employees that Chick-fil-a or starbucks employ. This place do not seem to train their people properly. Here is why I say this! Today i drive up to the order box and this girl attendant comes on and says "to hold on". We waited and she forgets to turn off the speaker. We could hear her talking to the other employees. No big deal! Kinda funny! She comes back on and takes our order which we clearly stated specifically #1 double x's two with coke and no ice. The second mistake on their end was taking my money and not giving me a receipt or even offered. Again, no big deal so moved on to the pickup window where I was not greeted at all. A girl hands me a paper bag which was only one order of the #1. I said I ordered two doubles. The girl just mention to the other employee as if she had no idea that I order two. Do these people not know their job because we were the only customers at the time. Not like there was a line of cars. The drink that I said no ice came to us full of ice. We get home and the double was a single patty. So restaurant stole from us by accepting our money for products that we did not order and was less value. Everything that a fast food place can mess up on, this place did in one order. One mistake! Fine! But the whole thing was done poorly. From the lack of greeting to the service, this place hit bottom. It is no wonder that Wendy's has filed bankruptcy. I saw in the news. Their employees know this so they don't seem to care about quality service. Never again will we patronize this establishment. Hope the owner reads this and understand that customers are people and we do matter! read more

Friendly service, rivals chick fil a! The employees were very pleasant and helpful! Great management! This place has definitely been turned around! read more

I havent been to this location in about a month but I just downloaded this app. and my experiences have been so horrible i wanted to share. Before you ask i continued to come back because its close to home and convenient however Ive learned my lesson. The most recent situation my order was $11 and some change i payed with 5 dollars in cash $6 in cash and $6 in quarters to which the young girl slammed her window shut and assumed i could not hear her beging to complain and state "I hate these f******customers they are so f****** stupid". When she handed me my change i said you do realize i can hear you and she yelled "yeah okay and your point?." My husband went inside and asked to speak to a manger and the hourly manager asked what the problem was and he said no id like to speak to the general manager to which she lied and said i am the gm when her tag clearly stated otherwise. He just laughed because the whole time the rude girl from the window was yelling and cussing about stupid customers. He just left it wasnt worth it. Not to mention the food is always old and cold. read more

The service is very fast and the staff on the drive thru windows are always polite. The only issue is the inability to not put ice in my drinks when requested, which is every single time. Otherwise the service is on point and the food is always great. read more

they are fast friendly Courteous the food is great I have never had a problem with them .