Being generous with 3 stars, as I imagine the franchisee is likely struggling financially. From reading other reviews, it doesn't seem the dining area is open often, if at all. The app listed the dining room as being open, which is why I went, but it wasn't! Picked up my order at the drive thru. The fellow at the window was efficient and pleasant and my customized order was accurate and complete. I mention the dark nuggets and fries, as they weren't overcooked, but quite dark. I believe this is often a sign of fryer oil that needs to be changed. Flavor was still fine. read more

Wendy's - Very dark nuggets & fries - Fast Food Near Me - Ayer, Massachusetts

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My chili cheese potato had a table spoon of chili on it. This Wendy's bucks every time I wish it would close so they could move something good in. read more

Wendy's - Chili cheese potato with a tablespoon of chili hiding under the cheese. This is so much better at any other Wendy's - Fast Food Near Me - Ayer, Massachusetts

Quite possibly the worst Wendy's ever. Never good. A couple years ago I ordered a big order at closing, not having any idea at the time that it was closing because they were closing early that night. The girl at the drive through who wasn't even making food had really bright red dyed hair. When we got home and opened up the cheese fries package, there was a really bright red hair sitting right on the top, which obviously did not get in there unintentionally especially when she wasn't even making the food. I didn't go back for a long time and I still will rarely go to that place because it's disgusting. read more

Just one great big colossal disaster. They can't get enough people to run the dining room. So, they don't open it. Drive-through only but they can't get that right either. If this is your only experience eating at Wendy's, you will likely never visit another Wendy's again. If it weren't for the staff, stepping outside to vape, You wouldn't even know there was people working. What a joke. read more

This is your typical average Wendy's location. Food quality was average and consistent with other Wendy's locations. The service was adequate. The ambiance was adequate for this type of establishment.... read more

The app will let you order carry out There will be people eating inside but doir is locked Most unpredictable business Then when you can't wait in there 2 hour line for your app order they dint even refund Place should close so a real restaurant should move in they are no good read more

Service horrible waited in line for 20 mins ... Keep saying their busy and no one is in line ... Taking car one at a time shittty business every time I am here they fukin ruin my appetite ugh read more

At least it's not the other guy across the street...complete fake bg@te$ Food. So if I have to pick one (despite their both Big3US-sellouts) I'll pick Wendy's. Interestingly enough today down the block was a street maintenance guy with those street cameras...his beard look real sparse- fake like and as a passenger in a truck could see real well. He looked suspiciously uncomfortable and like he wasn't doing anything real. Idk I don't live here. But that was weird. What exactly was that average narrow white man doing if it wasn't taking pictures?!? Maybe he really was but if he wasn't... you were warned. read more

I feel bad for the guy who took my order. It was his first day and it was very apparent. He didn't know the system at all and there was no one to help him. He was very nice and I was patient but it doesn't seem right to throw this guy out with no knowledge I felt for him. Food came quickly, but ended up sitting down next to a massive cob web. In a very visible spot that should be cleaned routinely. Too bad, probably won't come back....here's the spiderweb read more

Wendy's - Massive spider web next to the table - Fast Food Near Me - Ayer, Massachusetts

Now closing at 8pm?? AND didn't even service people that had been waiting in line for 15 minutes!!! Why aren't the hours posted where people can see them in drive thru? BEFORE they wait in line ...only to get to the speaker and be told "we're closed" ...AND the one car in front of you just placed an order :( ???? PS wouldn't it be helpful if they also change the hours on your website? read more

I came inside to pickup an online order. I wanted to wait in my car if possible, so I asked if the guy working the register if the website would update my order from say "We're making your food!"(which it was currently saying) to "Done," "Ready," or something like that so I would know when to come in and pick it up? No one knew how the website worked or even seemed to understand what I was asking, two people shrugged and walked away. I ended up telling them to bring it out to my car when it was ready. I got back to the office with the food and the website was still displaying "We're making your food!" So I guess the website sucks, and the people working there won't take anytime to answer questions. read more

They can not get an order correct. If you don't order any modifications on your sandwiches or salads, you'll be fine. It's like they don't even listen to you. read more

Buyer Ceware! Yesterday I again (almost) got the wrong order and (almost) was charged the wrong amount. You must check your receipt and your order WHILE you are at the window. Otherwise, you go home, find out it's wrong, and live with it or drive back. I was prepared for this so it didn't happen today. But it took many minutes for a manager to come over and take an item that I didn't order off the order. No manager wanted to come over. So I sat there waiting. Otherwise, it will be a surprise as to what you get and what you'll be charged for. I don't think their squack box works. They don't seem to hear through it very well. read more

The food was ok. They seemed understaffed. The staff there was not overly friendly. The lady at the cashier left halfway though my order with no reason. There seemed to be a lot of confusion. When I walked in there were a bunch of people standing in the lobby angrily waiting in their food. One guy was saying, "these guys seriously want $15 an hour for doing this?" It didn't set off a nice tone. It was not horrible, but it was not a good experience either. read more

Wendy's - This is their Jr Bacon Cheese burger. It seems that they really cut down on the amount they put on. - Fast Food Near Me - Ayer, Massachusetts

As of lately this particular Wendy's has been taking a very long time to complete orders. I go there to get the salads a lot and even that takes a bit. Most of the time something major is missing once I'm home ( I need to start checking). One example would be when I ordered the pecan chicken salad they didn't give me any pecans and gave the wrong dressing. Things happen I realize but my order has been wrong at least 1/2 that time. Been standing in line for 15 minutes and still no food! They gave gotten slower over time! Don't go here unless you enjoy the wait! read more

Wish I could give you 0 Stars. Ordered Baconator No ketchup AND no Bun because as part Keto diet get with lots of ketchup and A Bun. Already drove back to work and can't get a replacement now because my lunch Is over. So now I cant eat at all. Won't be returning if you won't listen to customers orders. read more

Terrible food, Wendy's is normally better. This is terrible. Top it off with unhappy servers. Terrible.

No mask or gloves, and the only employee not wearing them is the one handing you your food through the window. Also extremely rude just taking our order though the window. read more

Seriously, just done with his place, I try and try to give them the benift but every single time I have got the wrong food or missing food. I'm so done with it, even if I can get it remade, I don't get my price adjusted and have to wait a good 25 from 35 minutes in line. This place is absolutely rediculous, I tried speaking like I do to children, I tried speaking like you would to someone with disabilities, I was word for word and still they can't get it together.idk what the heck is wrong with this place, but from the looks of all the reviews they need to be revamped or shut down. The huge rat running from the back door to the trash bins was the last straw for me. Disgusting. Seriously, just done with his place, I trit and try to give them the beenift but every single time I have got the wrong food or missing food. I'm so done with kt, even if I can get it remade, I don't get my price adjusted and have to wait a good 25 from 35 minutes in line. This place is absolutely rediculous, I tried speaking like I do to children, I tried speaking like you would to someone with disabilities, I was wor or word and still they can't get it together.idk what the heck is wrong with this place, but from the looks of all the reviews they need to be revamped or shut down. The huge rat running from the back door to the trash bins was the last straw for me. Disgusting. single time I have got the wrong food or missing food. I'm so done with kt, even if I can get it remade, I don't get my price adjusted and have to wait a good 25 from 35 minutes in line. This place is absolutely rediculous, I tried speaking like I do to children, I tried speaking like you would to someone with disabilities, I was wor or word and still they can't get it together.idk what the heck is wrong with this place, but from the looks of all the reviews they need to be revamped or shut down. The huge rat running from the back door to the trash bins was the last straw for me. Disgusting. read more

Went through the drive thru. My order was wrong. Ordered a medium drink got a small. No onion on the burger they put onion on it. The person who took order messed it up. When I got to the window she and another coworker were to busy on her phone and not doing their job and fooling around. The staff were not paying attention to the customer due to being on the phone. I saw my meal sit on counter for 5 min before it was given to me. read more

We live close to this Wendys and order frequently. The food is always fresh, never have they messed up an order and the drive thru is pretty quick even when the line is long. read more

Worst food I've ever eaten was here. This place should be condemned. Got order completely wrong and the food had a rancid sauce taste.

Typical wendys! Decent food for decent prices. My go to fast food joint. If you go through the drive thru be sure to check your order before you drive away. Weird how they only mess up your food at the drive thru and never when you done in!! read more

This is one Wendy's I really don't like going to but it was open late and near home. It's my late night go to. 8/10 times my order was wrong. It could be anything from missing an item or cheese on the burger when I said none. This is my last review of this Wendy's since I now moved but my expectations for this place was low. On a positive note, the food was cooked and the fries were hot. read more

Ever since Wendy's changed to the "Natural Cut Fries", suddenly this Wendy's location got better. Maybe new management as well? In my previous review, I indicated that the fries were awful. Now, they are on-par with other locations, and are actually quite enjoyable. We've started to go back there and have had no major issues with our orders. I'm happy to say that both food and service have improved overall. read more

Fast, friendly, convenient quality. So much better tasting & better service than neighboring McDonald's! I can taste the beef in the burger and the potato in the fries. Nice to actually get fast food fast with friendly drive-through window greetings despite stormy weather. Also love the dollar Frostie quick fix! read more

Can I give it no stars and still review this place? Seriously, I think this Wendy's has killed them for me. It was horrible. So we go to the drive through and there was maybe 4 cars. It was close to 30 minutes. Whatever maybe people had big orders. So we order our food, I drive a little and my wife says they forgot a burger. No problem it happens. We turn around and she runs in and grabs the burger. I take a bite and there is a hair in the burger. I mean like a full on 10 inch hair in my mouth from the burger. What the hell. I didn't go back and complain because I was too pissed off. Seriously a hair, nasty. read more

Don't even waste your time going here. Incompetent staff. Spent 25 minutes waiting in the drive thru for incorrect food. Only reason I even waited was because it was already paid for and of course the dining room was closed already so you can't go in and find out what's taking so long. read more

Pathetic service. I was here on a sunday for a lunch and it was pretty busy. Guess what, they not just messed up the order but also deleted orders. What a shame. My colleague's order was deleted and when he checked they were having no clue on what happened. Took over 25 mins to get our order. Improve the service quality quality on food is already there in a franchisee business. Seems like there will b one less wendy's pretty soon. read more

If you want fast food that isn't fast and customizable ordering that is always incorrect with a hearty helping of bad customer service, this is the location for you! read more

Food is okay, spicy chicken nuggets are better elsewhere. Annoyed that they won't serve cherry coke in drive thru, even if they have it in their lobby... Laziness... Meh read more

Unfortunately we aren't given the choice of 0 stars. This is absolutely one of the worst fast food restaurants in area. They NEVER get your order right--my last visit I corrected them at the order console, corrected them again at the pay window, corrected them a 3rd time at the delivery window and the order was still wrong (I got them to fix the visible things at least). On the previous visit my wife and I waited 20 minutes for a burger and a chicken sandwich--the entire front of the restaurant (and the parking lot) was filled with people standing waiting for their order. Unfortunately Wendy's doesn't seem to check on its franchisees like Micky'Ds--the Ayer location has been abysmal for over a decade. Not a lot of choices in the middle of nowhere and this place depends on it. read more

This Wendy's must be government run because that's the only reason I could explain why they're so slow to get anything done and possess the uncanny ability to screw up even the simplest order. read more

Horrible food always cold bad attitude from employees. I wouldn't eat there unless it was absolutely last place on earth and then id eat dirt read more

I agree with Liz's review that something is up with the fries here. They do seem to always taste off. I only order the spicy chicken sandwhich and it always tastes correct so I don't know what the deal is. They also aren't good at custom orders because I always ask for mine with no mayo and it always come with it anyways. read more

This places always messes up orders. A guy was complaining about his order not being correct and was asked to leave? I will never eat at this particular wendy's again. read more

Placed an order for 6 items off the "Value menu" - Paid by card, told they're running a wait, and to drive up. 10 minutes later, the car in front of me gets their food. 5 minutes after that, they come out and tell me the computer was cleared, so they don't know what I ordered. I never got a receipt, so I had no way to show them what i ordered. I repeated the order to the employee. He goes back in, comes out 3 mins later... with absolutely the wrong order. 1 burger, and a Frosty (neither of which I ordered). Given the time it would have taken to get the order re-made, I drove off. Never coming back again. read more

Sloppy service, during lunch time it gets busy and they have no care in the world of who they are serving or what they are serving. They are quick to delete orders on there screens and quick to just drop your order on the counter. Burgers are made extremely sloppy. How are you going to eat a burger that's half of the bun and everything is just making the bread soggy. This was my 2nd and last visit. read more

They never get my order right. Never. Once I asked for a burger with no cheese, I got double cheese no burger. My brother just order a 4x4, and a large fries, and he did not get the large fries, and they tried to charge him for another burger. read more

Stopped here a few times on the way back from the medical center. Horrible. Drive thru takes forever even with only one or two other cars. Most importantly, if you're going to serve "fresh" burgers as opposed to frozen, make sure the meat isn't rotten. My burger was so rotten you could smell it, unfortunately, I didn't notice until I had already taken a bite! Never again. read more