The manager needs to go. The customer service is terrible. She is rude. The way she talks to you over the speaker in the drive thru is rude and she doesn't greet you or say anything. The fries are never hot, the buns are often stale. When receiving your food, she pushes it through the window and says NOTHING! Not a thank you, have a nice day literally NO WORDS. Pulled up today and said I placed a mobile order and she laughed before I could even say the name it was under she cut me off and asked the name before I could finish. The last time, she said "yeah what do you want". Everytime the encounter is rude and I would never go there if it weren't close to my job, I try to avoid it but some days I have to be quick on my lunch break. 0 stars! read more

Waited over twenty minutes for food, found a hair in the cup they handed me, gave out food to group of people while I was waiting for food, charged me for the wrong items, and had the nerve to make fun of my body size while I was waiting. All and all, terrible service. read more

Place is dawg trash bro. Gave me a bacon jr. cheeseburger with stale bread. I asked for blue Powerade they gave me blue. Man I stopped eating at Wendy's for a reason I definitely recommend not going. read more

Very rude lady working the window this morning, getting an attitude with the customers for no reason. Someone needs to go back to bed and wake up on the right side or quit working in customer service. read more

What is going on with pricing at Wendy's?! I ordered a Medium fry and Coke via the drive thru and it was over $6! That's crazy! Also the Coke tasted terrible, so I didn't even drink it! What a waste of money! Next time I will go across the street to McDonald's! read more

This Wendy's is TRASH! Do yourself a favor and skip this one and drive to the one on W Williams street near the Harris Teeter! I give them time after time to get it right because I live so close but they NEVER EVER EVER get the order right, the staff is so rude, the food is cold and they are slow as hell! You may get lucky every now and again but I just said, never again. I ordered a spicy chicken sandwich, ADD cheese and onions. She repeated the order to me wrong, I said no ma'am, and repeated myself. I got home and open my sandwich and they gave me a cold regular chicken patty on a plain bun. That was the straw! I had just got back in town from driving over 7 hours from PA and was too exhausted to go back! The lady at the window was so cold! They don't greet you, just push the bag through the window and close the window (drive thru) and walk away quickly. read more

After reading the reviews on yelp, I'm not sure why this particular Wendy's location has received such low ratings, we had exceptional customer service from Robert right from the beginning. It was very pleasant and also he basically offered to customize a current burger that I wanted that they no longer offered! What...wait...this isn't the other restaurant...you know the slogan "have it your way"... this is Wendy's with the best French fries!! Burgers are square and its ..."hip" to be square at least at Wendy's!! Great food, served fresh, fast and friendly by employees. We are glad this location is close to home because we love Wendy's!! This Wendy's is as not updated as the ones you see that are newer however, they do keep it clean which is important when dining. I would highly recommend this location and ignore all the negative reviews because our experience was nothing short of fabulous!!! Thank you everyone!!! read more

Wendy's - Older style restaurant!! Fabulous employees!! - Fast Food Near Me - Apex, North Carolina

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The BIG RED SIGN says open for dine in, carry out or drive thru...but the door is locked. Tried to do app for curbside and it says do drive thru. So went drive thru and had them scan to use rewards. They scanned 3 times and it took my points, but total stayed the same?? While in drive thru line we saw at least 10 people try to go in. Take the false advertising sign down!!! Food is typical Wendy's so nothing out of the ordinary there. read more

Wonderful! If you like rubber! Sigh my chicken was over cooked, nothing like eating a chicken that's bouncing around in my mouth. read more

biggie bag great best nuggs ever fries perfect. the drive thru lady is so nice. inside very clean great decor.

Why is there not an option for a negative 0!? Just left the drive-thru. First, could not understand not one word the manager was saying but I am the one with the issue that she did not get the order correct. Secondly, she sells me two chocolate "frostys" which in actuality is chocolate milk because the freakin machine was BROKEN. How do I know? I call back and ask if there is an issue with the frosty machine and she says yes, it's broken! What in the %$#! Absolutely TERRIBLE customer service and lacking integrity. Neverrrrr going back as long as she's there. read more

This place is so inconsistent and now closes whenever. You never know if the fries will be hot, if they will have potatoes or if they will be closed early. Quality is mediocre at best, buyer beware. read more

So slow. 16 minutes in the drive thru. I watched my life flash before my eyes so my kid could get nugs.

The service was blah, the chicken sandwich was disgusting! They didn't mess up my son's kids meal, that's the second star.

I wouldn't take free food from this location and give it to an orphanage. They wouldn't eat it. The buns could knock someone out hit in the right place. The "burgers" were cold and hard too mashed together like a fat man sat on them hours ago. Why hours ago? Because their not warm. I'd feel bad giving this to my dog as a treat. These kids working there must be high off their asses or just have no customers. Both make complete sense. read more

Slowest place ever!!! And it's not like there are a lot of customers here. There are quite a few workers, but they all seem to be moving in slow motion. read more

Sadly I can just give 1 star instead of 0, Bald head, glasses skinny manager rude the second we pull up through the drive thru, I have worked in restaurants for some years too, and not even in my worst days I've treated someone so disrespectfully as this guy did on our first time on wendys, disgusting customer service, on that bald dude, and I'm not even going to try their food, thing is greasy as hell, and done in a rush, maybe speedrunning the poor burger, well, terrible everything, go to a complete some other place, this place is terrible, You have been warned read more

Not wearing their masks properly, didn't answer me when I asked if it was a large meal, I simply ordered a 10 piece nugget with a large fry, looked at me like I was a bother to serve when they work there. A ripped bag. I dropped all my food out upon just, getting the bag. Will go out of my way to avoid this establishment. read more

Wendy's - a person holding a bag of food - Fast Food Near Me - Apex, North Carolina

At first glace you may consider another place but looks can be deceiving the staff are friendly and the service is great I would recommend this place to anyone looking for good food in a nice atmosphere I will be a repeat customer for sure and you should too! read more

This must be the worst run Wendy's ever. On more than one occasion I was told they were not taking orders because of computer problems. Drive through orders take forever, once you reach the speaker you have to wait to place your order, then wait for pick-up. Orders are not always right and must be checked. Usually the fries are soggy and cold. The Frosty machine is hit or miss. They have not honored Wendy's on line Offers. I've never been given a receipt so I may report satisfaction on a transaction level. read more

I arrived at the location before closing and they refused to take my order. I if you are open until 9 as your sign says then take the order. If you are closed at 8:55 then change your sign read more

Just went through drive through at this Wendy's. It's located in my neighborhood so stoped there on my way home from work. There were maybe 3 or 4 cars in parking lot. They weren't busy. There were 2 cars in front of me in drive through. I sat in drive through waiting to place my order for over 10 minutes. The man in car behind me parked his car in the drive through and went inside. I presume to complain about the outrageous time we were in the drive through. 4 cars in the drive through, got tired of waiting and decided to leave. I finally was able to place my order I was called "called baby" and he got my order wrong!!! I think the only reason this place stays in business is because of the location. Feel sorry for the owner read more

I have lived in Apex my whole life and have been to this Wendy's a lot. For about the last 6 years, this Wendy's has taken a dive for the worst... From the terrible customer service to the poor quality in food, I've ultimately decided to avoid this Wendy's. I've been to good Wendy's, there's a fantastic Wendy's just down the road in Apex from this one that I now go to... 790 W Williams St, Apex, NC 27502 The employees that are hired at this Wendy's have zero motivation or work ethic and it shows. They are lazy, loud, and rude and treat customers with complete disrespect. They actually refused to make new tea for me, a customer, when they ran out. They stated that the manager made the tea or something and he wasn't going to do it... The quality of food is slapped together in haste and inaccuracy, a lot of times resulting in having to have our food redone. I can go on, the point is, I would avoid this Wendy's. Or you can go there and form your own opinion ... at your own risk. read more

I formerly worked for a company for many years right near this Wendy's. It was the fastest fast food restaraunt I had ever been to at the time. The food was hot and fresh (I hope), tasted good to say the least. Seating is gobled up by tradesman and high school students before you can blink twice. Great place for a poor man/woman. read more

This is the best experience I've ever had in a drive through. They had a line of 15 cars that moved quickly, yet we were still asked key questions and they LISTENED to our answers! We had a couple minor changes that they got exactly right. And all of this was from genuinely happy and upbeat employees. read more

We come to this Wendy's two or three times a week for lunch. It is very close to where I work, so the location is great. The drive through is fast and efficient. You do not have to wait very long. I wish they could apply the same efficiency to the line inside. Almost every time I have gone to the inside line I wait on average about 25 minutes. This is on top of the time I spent driving there, about ten minutes. So almost half of my lunch break is spent in a line. It has been so bad at times that I have gotten out of line and went to the drive through and received good faster than those still in line. Nothing against the employees as they are performing the work according to the procedures. Perhaps instead of one person taking the orders and then having to fill them, have the cashier take the orders and someone else fill them. I think management needs to review the process and make some changes to procedure. No one wants to spend a majority of their lunch break in a line. I won't be eating inside this establishment anymore. It's faster to get your food at the drive through and eat it somewhere else. read more

The worst in the entire chain. Always dirty, food is subpar, people are rude, and they are incapable of getting your order right. Do the world a favor and stop going to this place and send a message to the owner that they actually need to try to please customers, not just rest on a franchise name. read more

Horrible service that just took forever. Everyone in the place was complaining about service and orders that were incorrect ! The woman behind the counter could have cared less. This is the SLOWEST fast food restaurant ever! This is the UNFRIENDLIEST fast food restaurant ever! I called to ask for the owner's name to complain and the manager told me he doesn't have that info available. Who does not know the name and number of the person who owns the place??? Do not go here. Go ANYWHERE else. And this is from a person who loves Wendy's food and salads..............but not at this particular Wendy's. read more

Don't bother coming here. They want to be so difficult when you try and alter an order the way you want it. I understand there is going to be an upcharge for the extra stuff that I want, don't be difficult about it. I love Wendy's, but I will never come back to this location. Ever. read more

The service was super slow. They confused my order twice. It was sooo annoying. Never again

I'm not sure that fast is in their vocabulary. They didn't have my salad. I ordered a jr bacon cheeseburger with just cheese, and she said, "So, you don't want bacon?". Really? read more

This location focuses on being fast at the expense of accuracy and courtesy. I was interrupted while ordering and told to repeat my order and I hadn't actually finished. Then they practically threw my food at me. Of course when I looked in the bag my fries were missing, haha. I think I'll still to the other locations. read more

Waited 15 mins on my order, order wrong three times, fries were way over salted, dining room was very warm, and they seemed very under staff. read more

Absolutely horrible service. First wouldn't let us order at drive through, when we asked them they told us to go through again so we did and we couldn't order. We went inside and ordered 2 chocolate frostys. It took us 20 minutes to get out order, and yet they gave us vanilla and not chocolate. We told the cashier and she was extremely rude and told us to just keep the vanilla frostys. Would rate lower if I could read more

Stopped at this Wendy's for a bathroom break while on a road trip from California. We were told we could not come in because they were not open yet, all the while the 20-something young man was stuffing his face with a burger. The door was open, and he still insisted they were closed. When asking to simply use the restroom, he was very rude and would not allow us to. I though people in the south were supposed to be friendly! I get better friendliness and customer service in Los Angeles, believe it or not. Grateful I didn't eat anything while here. read more