This was a great experience! The manager, Katlyn, is amazing! She was so friendly and helpful. Truly, I have never had such an experience at other fast food places. We were traveling to the Chicago area after visitng Niagra Falls and stopped at Wendys. Our food was delicious and served promptly by the manager, Katlyn. While we were there she was cleaning up the tables and when she was next to us we struck up a conversation with her. She's a really neat person. She could teach a training class to other managers. Promote her! read more

This is the worst Wendy's i've ever been to in my entire life. I had gone through the drive thru and there were 4 cars in front of me and it took 30 minutes to get my food. After I had gotten home I realized that there was no burger on my jr. bacon cheeseburger. I called and the manager said she would give me 2 jr. bacon cheeseburgers the next time I came in. She didn't question why there wasn't a burger on my burger like this was a common occurrence. So the next day I go through the drive thru again but this time it took 45 minutes and there were only 3 cars in front of me (you can't leave the the drive thru once you are in it.) Once I got to the speaker I told them why I was there, I tried to add to the order but I got cut off. So when I finally got to the window I tell the girl that I want to add a frosty and a biggy bag (my bf was in the car) and the manager comes over and says "honey, remember i'm already giving you TWO free jr. bacon cheeseburgers... I can give you all of that food if you're really that hungry though." What she said has made me feel bad for weeks. My boyfriend and I just wanted food. read more

I dont always get the best service, but that is to be expected when you have young kids who often this is their first job. Great service this morning. I have never had their breakfast and wanted to try it. I got the breakfast burrito, "it was ok, but the tortilla was hard and dry on parts of it" i also got the maple bacon chicken sandwich, "this was messy goodness ". The jo jos were basic, but seasoned and cooked well. All and all i would go back again for breakfast! read more

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there was about 4 people in total waiting on food on a saturday at 9pm. it should not take 30+ minutes for 30 nuggets and 2 large fries. it's a fast food place. recommend anywhere else if you're looking for FAST food!!! read more

What a Hilarious Abortion of a disaster. Do yourself a favor when ordering and order double of what you want and you "may" get enough food to fill one order. No Refunds. No Fixing. Miss half or more of your order and tell you you're out of luck. Just ordered $40 for the family and we didn't receive around $28 worth of food read more

This rilly good and rilly fast my food was 1000% fresh the customer service is as rilly good I will be back soon

Ordered a cheeseburger deluxe last night in the drive thru a little after 11 pm and was handed a cold burger. They asked if I wanted a fresh one dropped, and I said could you please. They directed me to wait by the front door, which I did for 10 minutes only to be given another cold burger. At that point I didn't want to eat it because I didn't trust it. I don't know what the problem is here, but they weren't that busy and I feel like this is unacceptable. read more

Best Wendy's I've ever had! Great experience, great customer service, great atmosphere! Went inside and was greeted with a lovely gentleman at the register and he looked happy to be there, loved to see that as a customer. Ordered 2 10 piece chicken nuggets and baconater fries and the man joked wished they have a 20 piece to make it easier to make it easier and I chuckled and agreed! read more

Always make you wait even longer at the drive through sign before you order. Idk if they are trying to cook the books when I comes to drive through times or what but it's consistently what's happening. If Wendy's corporate is reading this and thinks this Wendy's has quick times based on the numbers they are seeing, those aren't accurate. The drive through is actually a nightmare read more

Ordered food from this Wendys to be delivered via Grub Hub. The food that Wendys packed was wrong, inaccurate, and just plain nasty This is the second time in several months this has happened. The last time was me in person at their drive thru. Not sure if they have horrible employees than don't know how to complete an order or the have been infiltrated by employees from the neighboring McDonalds that are sabotaging Wendys. I will probably go elsewhere for future orders. read more

Very surprised that this location has two stars. I go to this location once a week. I have never had any issues. The food is always fresh. My order is never wrong. The staff is always friendly. read more

I don't mind waiting in line, but when all I order is a frosty I expect it to be ice cream not melted chocolate, if I wanted chocolate milk I'd go to the store and buy it! read more

Tonight is December 17th, 2021. I'm only writing this review because it blows my mind how messed up both orders that were purchased were. & then trying to contact the establishment afterwards, calling literally 20 times, only for no one to answer the phone. Ordered a jr bacon cheese burger & got a cheeseburger with only lettuce and Mayo... like how badly messed up everything was just blows my mind and is almost impressive. It's still a 1 star but if you go here, your mind will still certainly be blown by the level of incompetence working here. If I ever go back, I'm going to order everything I don't want... I honestly, honestly believe that's my best shot at getting what I actually wanted to order in the first place. So if anyone thinks they ever messed up in life.. order from Amherst Wendy's. So you can at least tell yourself, you will never be as messed up as the orders they put out. read more

Visited drive thru at 11 PM. Received a cold cheeseburger patty with cooked bacon that was literally refrigerated cold. Did not get any napkins to go with the nuggets and sauce that I ordered. The staff handed me a receipt, my bag of food and a drink & told me to have a nice night, but they kept my credit card. I pulled into a parking spot and inspected my bag of food. Since there were no napkins, I decided to eat in the parking lot to avoid making any mess. I sat there in the Wendy's parking lot for over 10 minutes eating a cold cheeseburger with no napkins, and the lazy stupid idiots who work here had my credit card the whole time. They never attempted to return my card! Terrible location with lazy stupid service. Don't eat here. read more

Giving it a 1 star for the time being. I went to use the drive-thru and sat unmoving for about 10 minutes before i gave up. There was 4 cars in line at the order menu and no cars at the windows and no one moved the whole time. At least 4 cars before me gave up before i finally did too. Store was open just apparently wasn't taking an drive thru orders for the time. If i go back and have a better experience i'll be sure update this review, but until then it's gonna be a 1 star. read more

Picked up Wendy's as a quick meal for the family. Everything was cooked quickly and only took a few minutes. Good food for such a cheap price! Please bring back spicy chicken nugget. read more

DO NOT EAT HERE!!! There are way better places seconds from this. On two different occasions I've been here and both times were a complete mess. The previous time they asked me to pull around and wait for my food and it literally took 40 minutes. Not to mention the food was terrible. Tonight I went and was hoping the previous time was a fluke. Well tonight was even worse than the first time. They asked me to pull around after giving us our drinks because they were waiting for "fresh fries". It was then that I noticed they gave us the wrong sized drinks so I went in to exchange for the drink I actually ordered. Then the food came. After getting back to the car, we found out they didn't include the frosty we ordered. After getting home, they forgot to include the milk we ordered for my daughters kids meal and our burgers were soaking in God knows what. So all in all we paid $25 to throw our food away. Thanks Wendy's! read more

Horrible wait times. Got in line at 8:55 pm. It is currently 9:18 pm and I still haven't ordered. As I type this, people behind me have started leaving and going to McDonalds. There is no excuse for taking this long. Update: Finally left with my food at 9:26. No apology at the window or discount/coupon of any kind. Unacceptable to have to wait 30 minutes for fast food. Not first time this has happened. Whoever is managing this location needs to be fired. read more

Treated me like I was the one who drove through without paying. No apologies. Person in front of me didn't pay and manager held onto my food like I was the culprit. Screw this place read more

There is active mold in the ladies bathroom. Don't eat here! I'm a housing inspector and I noticed it the minute I walked it. I told the mgr. 3 spots in the ceiling read more

Fast food does not have to be that great to get a 2 or better. At this Wendy's, a $4.84 single took more than 5 minutes to order, 4 minutes to deliver to the window, was thrown together (ingredients half-on the meat & bun), THEN was only sloppily/loosely wrapped so it was basically inedible food salad in the bag. This requires incredible apathy or incompetence by MOST of the crew. OR. - Wendy's charges ridiculous prices for food that they insist is prepared by minimum-wage workers, which means they can't attract the staff they need, which leaves the existing kids waay waay overtaxed to where they just don't give a crap. I'm done with Wendy's......for, like, forever. Nothing has ever been as bad as today's experience was. No matter where I've eaten. This was about 6pm EDT on March 31, 2019. read more

So I went thru the drive thru ,about 9pm ish Friday the 5th. Ordered a cheeseburger deluxe with bacon ,and other items ,I drove home with food ,35 minutes away ,opened food up everything else correct Except the sandwich I ordered, it became a hamburger with lettuce and a tomato and that's it. Completely sucks .and no reciept. Because drive thru first window says can't take debit card ,go to the second window, go to that machine doesn't do receipts. Totally disappointed won't be back read more

I have ordered from this restaurant almost every other night on my way home from work because I have a very picky set of taste buds well no matter what I do or what time I go it seems like I always get the most rude service and always end up with messed up food no matter what I do I honestly just ask for no cheese every time I get cheese I complain about it and they say I'm trying to get free food well I wouldn't complain about it if the order wasn't messed up every single time read more

My friend and I were very much looking forward to enjoying a nice meal here at Wendy's but I am extremely disappointed. First, the wait was about 40 minutes and we didn't get an apology for the wait. Next, we ordered S'awesome sauce and extra sweet and sour sauce and turns out we got ketchup instead and only 2 sweet and sour sauces for my 10 piece nugget. Additionally, my lemonade was very warm. Overall, we were not very impressed. read more

I had to call the store to see if they were open there was six cars in line when it already pulled out. I've already been waiting 7 minutes when I called them. It's now 16 minutes and first car that was at the speaker finally pulled out. If you want to give more business to McDonald's sitting next to you that's how you do it. read more

First of all, I've always loved Wendy's. It's been my first pick every time we've had to get fast food. But they really almost killed me. Like murder kill. I'm only leaving a review on here because I've emailed corporate through their website and contacted them on twitter and left a google review and I haven't been contacted by anyone from the store or corporate. My visit was on 01/20/2020 around 1:30 pm and we went through the drive through. I'm a type one diabetic. This is the kind of diabetes that is an auto immune disease, you can't give it to yourself or prevent it or cure it. I'm insulin dependent, and try to use as little as possible because it's expensive and I do not have health insurance. So whenever I do drink soda, I drink diet soda. It's at the point that when I order I don't even say "coke" or "pepsi" I just say "diet please". I've been doing this medical math for a while, so I know I properly dosed my insulin for my sandwich and fries, and before eating my blood sugar was 143. Around 3:30pm I began to feel a little light headed so I checked it and it was 302. Ok, so maybe I miscounted, it happens, so I dose the corrective insulin and go back to finishing my drink and reading my book. An hour later I check and it's at 426. At that point I knew it was the soda, which I had only drank half of, and last time my blood sugar was this high I ended up in the ICU for three days. It took a total of 28 units for me to recover from that soda. That's more than I normally use for an entire day's worth of food, and costs me about $42. I KNOW I said diet, because that's all I ever order. My husband ordered a sprite so it's not like we switched our drinks by accident. Diet shows up on the receipt, so I know it shows up on your order screen. I don't know whether it was an honest mistake, or maliciousness, but everyone who works in food NEEDS to understand that you guys can kill people by just not paying attention. read more

My fries were undercooked and my chicken nuggets were burnt , my bacon in my burger was raw. I now have Salmonella.

Really friendly staff that try to remember their customers. While they do get a lot of new people, as it is a popular job for those who are in highschool, it is still a nice place. New people mess up sometimes, but the managers are always friendly and make sure that the staff are always nice to their patrons. Overall a very friendly atmosphere, even if the food isn't the best for you. read more

This is thee only Wendy's I will go to!! Clean, friendly staff, amazing food! I've been there several times and each time I get my food it is ALWAYS SERVED FRESH AND HOT!!!!! Very impressive and delicious for a fast food place! Actually for a restaurant in general. Very impressed! Delicious! read more

Went to Wendy's in Amherst Ohio and ordered a Chicken Salad. When I got home the chicken was burnt black on the bottom side of the chicken, not visible by looking through the clear plastic lid. When I got home, I called the store and presumably spoke to the Manager who told me that Wendy's has a new chicken cooking policy that requires they cook the chicken longer so it will look a little darker and be a little drier. Well, I can accept that however, I am pretty sure Wendy's policy is NOT to cook the chicken black, hidden face down, not visible to the drive thru customer who just glances through the clear plastic lid. I do not appreciate being made out to be stupid by stating the policy when the chicken was cooked black! I told the Manager that I would like my money back and was told that they do not give money back, they will only replace the food. This is the same Wendy's that I purchased a hamburger that was still red, not pink, in the middle and had to have them re-cook it literally three times! the worst part of that experience was the District Manager was standing right there and never said a word! So now I cannot get my money back, I have to get more food from a Wendy's location that clearly cannot cook their food. I would demand my money back but I am pretty sure they would call the police and since I work for a living, I cannot afford that trouble. Way to Rob the public Wendy's! Keep up the great Job! read more

very displeased. the men's bathroom had feces on the seat and floor. the service was nice from employees however the food was not good. the fries were all spicy which i imagine they fried them in the same oil as spicy nuggets. everything tasted spicy when we did not order spicy. do NOT recommend eating here or working here. read more

Very poor attitudes at this location got to the window for my order it wasn't ready they then asked me to pull back around because there timer was running and my order would be ready in 3 minutes. The last Time they did this to me it took me 15 minutes to get through the long line of cars so I said no then the girl started to argue with me then slammed the window in my face VERY RUDE and NOT customer oriented. read more

Do not go here. I was at this location yesterday and had the worst visit of any restaurant or fast food location ever. There were workers sitting on the counters where food is being prepared the got off and turned around and continued preparing food without cleaning. Not to mention there was a workers kid running around the kitchen. Two workers were talking on the phone when we stood waiting to order another was texting at the cash register while we waited. They were cursing and blatantly ignoring us. Not a single table was clean and the food ended up making us all sick. And as we left a worker was smoking at the door forcing us to walk thru her puff of smoke. read more