I was a die hard advocate of this dentist for over 10 years (I want to say it was about 13 years now) and am the only one in my family who sees (or saw) Dr. Wendler as the rest see Dr. Epstein. My journey with him began at 12/13 years of age. I've left countless 5 star reviews over the years and I've recommended NUMEROUS people to this office. Even after moving to North Broward I still made the sacrifice of driving an hour, sometimes more, to see him.
Once upon a time I would actually get call backs, reminders, etc from staff to schedule even follow up calls from the doctor himself. THAT was what kept me going back.
For the last 3 years that diminished. Last year I actually never got a call back to set an appointment and had to just go to someone else in Broward.
However, I still went back. The final straw for me where I was EXTREMELY disgusted was the fact that when I made a one and a half hour drive down there, in rain, WITH a 4 month old in tow on time, not only were 2 new patients taken before and during my appointment (it was really 3 since one pair was a father and son), but my Dr. had me see the assistant, she did the cleaning and he just came in and looked at my x-rays. Then told me it was a busy day (Tuesday, May 31st to be exact) but promised me that he would make an appointment and time to thoroughly look for me and fix some cavities himself for that upcoming weekend. Mind you during my entire pregnancy he did not see me because I was not able to get an appointment or call back and I went due to mouth pain. NO call back. NO setting of new appointment. No follow up. No nothing. I'm not sure if my temporary insurance was not good enough or priority enough for him to give me back seat treatment or what, but I will never again kill myself to drive so far for that type of treatment after years of loyalty. I am extremely disappointed and hope to find a local dentist who continues to appreciate loyal customers and never forgets them and makes them feel less than.
I will say, when you are in his chair and his priority he has the best bedside manner, smooth processes, everything. He is amazing at what he does which is why even months later now that I have a shaky tooth and am in this predicament I still give him 3 stars. But it will be my last review for Dr. Wendler ever. read more