Everyone here is awesome. Super nice people and they really care for their customers. I wish there…read morewere more locations for when we move out of the area, but that's my only complaint!

We are newer clients with Chase. FYI- if you want to open a…read morecheck or savings account it's by appointment ONLY! BTW: this is one of their busier locations! Opened a savings account for my daughter on Friday. Personal bank assistant was Claudia. She's been at this location for approximately 8 years. Claudia worked with Chase a total of 13 years! Professional, patient & kind. Entire process from start to finish is about an hour. Additional info: they offer a High School Checking accounts with many options. Call to inquire. My daughter walked out with a planner & money in the bank to start her future! Can't feel any more pleased than that!

I was new in town and needed to change some $100's from the trip. I explained to the teller that my…read morewife already banks here, but I haven't had time to establish an account with them yet. The teller refused to change the bills, even after being told I was going to open an account, and they already have some of my family's business. Making change costs a bank nothing. In fact, it can actually gain them business. By the same token, would you want to bank somewhere that's put out by breaking a few bills?

In general, all Wells Fargo tellers are friendly and helpful. The personal bankers here are fine…read moretoo. I have only had two problems worth mentioning. The first was the branch manager, who just seemed too busy and stressed out. When she tried to help the banker who'd asked her a question to help me, she went halfway... like someone who wants to appear like they're being helpful without actually having the time to be helpful. Since I rarely have to deal with managers in a bank, I'll hardly hold that against them. More often than not, I'm just using the drive through ATM. My second complaint is that a teller accidentally held on to my debit card after a transaction, having taken it behind the counter. When she called me later to tell me I'd left it, she insinuated it was my fault for being forgetful. I'll split that blame down the middle. Located on the corner of a busy intersection as they are, it can be difficult to get in the parking lot without disrupting traffic. I tend to plan my errands strategically so I only have to enter this bank if I'm heading south or west.

This is the closest location to my home and service is up and down. Today was a down day, it was…read morenot even busy, waited behind only two other people for 20 minutes, then got to the window and it took another 5 minutes to make a simple withdrawal. Not clear to me why the extreme slowness. Best to drive to Ray and Dobson location as I will do next time.

BANKS SUCK!!!! I could tell you some stories...but the short version is "they suck"…read more If you are eligible you should join a credit union. They are much MUCH better. They don't try to fee you to death. They don't try to sell you on services you don't need. As a member you are part owner. They have no shareholders demanding ever-increasing profits. It's all very low-key, relaxed. First Credit Union is a good one. I've been a member for almost 20 years. Don't regret it for a moment. This particular branch is pretty much the same as all the others. Courteous, friendly, helpful staff. You can do whatever "banking" you need to do here. Plus they have a drive through if you prefer.

We had to come in to close out some accounts due to a family loss and the process was relatively…read morepainless. Due to COVID restrictions an appointment had to be made, which is fine, but its awkward to get to the door, which remains locked, and stand outside unnoticed. We had to call the phone number three times before someone answered but from there it was smooth sailing. I feel bad for the team working the branch because they are clearly spread thin and working hard to make it all work.

Thank you, you awesome Bank of America ATM. Although you don't talk much, you provide extremely…read morefast and efficient service. Being the lazy man that I am, I like not having to get out of my car to get cash or deposit checks. I like that I don't get charged a fee to use you. And I like that there is a never a line when I drive up at odd ball hours to use you. If you were just a bit friendlier I would give you 5 stars, but I accept that some people and machines are more introverted than others.

I tried calling the main line several times this week, and there was no answer. There was not a…read morevoicemail or call back option either - just a prompt to check their website. Finally, I checked their website and tried calling the numbers of the upper management. I left voicemails there too, but received no call back.

I recently had a fraud situation with my debit card that the branch manager, Matthew Lasconia jr,…read morewent above and beyond to help me with. He was persistent with the WF higher ups and was able to get my money back. Amazing customer service!!!

Easily accessible location with large parking lot and drive up atm. We were in and out in minutes.read more

Again, I received great service from senior banker Leslie. She made it simple and easy to set up…read moreanother business checking account for me. A new debit/Visa card was personalized and handed to me during the same visit. I also like the fact that the employees aren't pushy in selling you their new products in person or via text or email. Thumbs up review!

Can in because I lost my wallet. I have two accounts the banker linked newly issued cards to the…read moreSAME account this is not requested. Not what we talked about when I came in to get it corrected the banker did not take ownership of their mistake and instead stated that's what I wanted. Nope that is not what I wanted. Always a wait here too 20 mins for anything. After this experience with Wanda the personal bank here and being with bank a decade a be exploring new options. This mistake destroyed my budgeting.

Helpful, knowledgeable and friendly service from Nancy the Officer Relationship Banker and Michael…read morethe Branch Manager. I had an out of state buyer for a vehicle and was cautious to share personal and sensitive information with a stranger. They helped facilitate the most secure and safe way to transact with the gentleman answering all my questions to ease my mind. Also ordered a new card as my magnetic strip was worn out! Thanks for the thorough assistance!

We have banked with Chase for over 20 years. Since moving to Chandler end of 2022 this chase bank…read morehas been nothing short of a headache using the ATMs. The reason being the ATMs are constantly not working either not dispensing cash or not taking deposits. Since our schedule doesn't allow us to make into bank during business hours it's highly frustrating. And after this AM, where both ATM's not working we are seeking a new banking institution.

Terrible bank. They are rude and have no idea what they are doing. TRAIN YOUR EMPLOYEES. Do not…read morebank here. I arrived at 10am and didn't leave until 3:30pm for a simple deposit: sat in line for 4 hours. Unbelievable

Horrible horrible bank!! Unhelpful, rude!! Switching banks they were so aweful!! Bank card stuck in…read morean and no help... actually did not return my card. Had to get new card for a fee and they refused to pay.. even after it was there atm that misfunctioned.. hate this bank!!