1. Wellness Spa at Londontowne Square

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    Edgewater, MD

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    Wellness Spa at Londontowne Square

    1.0 (1 review)
    Closed • 9:00 am - 7:00 pm

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    13 years ago

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    Advanced Dermatology and Cosmetic Surgery - Jasmine Harris, MD

    Advanced Dermatology and Cosmetic Surgery

    3.3(23 reviews)
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    After 10 years as a patient, I recently had a very disappointing experience with Advanced…read moreDermatology & Cosmetic Surgery (Capital Dermatology). I had recently switched insurance and was unaware that I now needed a referral. I live about 45 minutes away and made the drive to my appointment, only to be told upon arrival that I could not be seen without one. While I understand that insurance requirements are ultimately the patient's responsibility, the situation was frustrating--especially given how far I had traveled. I calmly suggested that, as a best practice, the office consider reminding patients about referral requirements in advance, particularly when that information is available at the front desk. When I asked to speak with someone about this, the office manager, Mary Mee, came out to speak with me. Unfortunately, the interaction escalated quickly. Her tone and body language felt dismissive and abrasive from the start. Rather than acknowledging my frustration, she repeatedly interrupted me and spoke over me. When I tried to respond, she raised her voice and then told me to calm down, which only added to the tension. At no point did I feel heard or that any effort was made to address my concern constructively. To be clear, I was not initially looking to file a complaint--I simply wanted to offer feedback that might help prevent similar situations for other patients. Instead, I left feeling more frustrated than when I arrived. It's disappointing that after a decade as a patient, this interaction led me to take my care elsewhere.

    Dr. Jasmine Harris was great! She took time to answer all my questions - even some that were not…read morepart of the reason I was being seen for. Dr. Harris was friendly and I never felt rushed through the many questions I asked. She explained my condition, the procedure that came next and the following steps I'd need to take post-procedure. Dr. Harris went above and beyond, in my opinion, to ensure I got a referral for bloodwork to rule out any underlying causes for another skin issue I was having. Her kind and personable demeanor set the bar. I 100% recommend her! 10 out of 10!

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    Ethos Of Annapolis - Celluma Lite uses LED Blue and Red Light Therapy to help with acne, wrinkles, and pain management. Available to purchase or add onto service

    Ethos Of Annapolis

    4.9(29 reviews)
    4.4 mi
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    It's been a year or so since going to Ethos... but I'm writing this now for one major reason: after…read moreall the treatments I've had other places over the years, I still remember my appointment at Ethos and it was definitely one of the best. I love the neighborhood feel of the place, it doesn't feel like a big chain or like a sterile med spa. It was a perfect setting. I scheduled a back facial with Danielle ahead of a wedding in which I was a bridesmaid and I was no disappointed at all! The facial itself was lovely of course, but what stands out the most to me are two things: 1) I felt incredibly comfortable with Danielle. I am a shy and introverted person, and I've learned to how to be comfortable in spa settings, but the wrong vibes from the person providing the service and I close right back up and get tense. This was NOT the case with Danielle and I am so thankful for that. Even after the appointment, I genuinely felt comfortable coming back; she made me feel like I was already a regular and that's something that can't be said for most - or any really place I've been before. 2) Similar to #1 - I felt relaxed! I still remember slowly dozing off at one point - and who can say that after having some extractions on their back?! I've since moved out of Annapolis but still have this place bookmarked for if I ever want to have an amazing facial for an event (definitely worth the drive).

    One of the most attentive and focused massage therapists I've ever had. Scheduling and timing was…read morea little difficult because my scheduled tech fell on the ice and was hurt, but the owner filled in and it was amazing. I would go back for sure.

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