The following is a detailed recap of my experience with Marjia to provide context for my review.
When I first visited the studio in May, Marjia was warm, professional, and thorough. She explained her process in detail and answered all of my questions. One aspect that impressed me was her use of a test suit made from my exact measurements before producing the final garment. It allowed me to evaluate the fit before final adjustments and felt like a level of service above most bespoke suit makers.
From the beginning, I made it clear that I needed the suit by mid-September. Marjia quoted approximately six weeks for the test suit and an additional two to four weeks for the final suit. Based on that timeline, there appeared to be plenty of time. I paid on 5/29.
On 7/1, I asked about adding a vest. On 7/14, I asked about adding a custom printed lining. Marjia assured me both could be accommodated without affecting the September deadline. Had I been told otherwise, I would not have proceeded.
After six weeks passed, I followed up and learned that my test suit had been mixed up with another order and sent elsewhere. While disappointing, Marjia assured me it would arrive within days and that the final delivery date would not be affected. She also offered the custom lining at no charge for the inconvenience.
The test suit ultimately arrived on 8/18, 11 weeks after payment. During my fitting on 8/25, I was genuinely impressed. The fit required only minor adjustments, and Marjia demonstrated an excellent eye for detail. Before leaving, I again emphasized that I needed the finished suit by 9/17. Once again, I was assured there would be no issue meeting that deadline.
On 9/16, having received no updates, I called to arrange pickup. During that call, I learned for the first time that there was a customs issue and that my suit was "lost." I was also surprised to discover that the suit was being produced overseas.
I understand that customs delays can happen and are outside of Marjia's control. My frustration stemmed from not being informed until the day before the agreed delivery date. By that point, I had no choice but to purchase another suit for my trip. Marjia offered to cancel the order and provide a full refund, but I chose to wait until after my trip and revisit the situation.
On 9/21, I texted for an update and was told the suit had been returned to the tailor and was expected the following week.
On 9/22, I spoke with Marjia and explained that while I appreciated her efforts, I remained unhappy with the overall experience. She apologized, accepted responsibility, and expressed a desire to make things right. Rather than demand a specific resolution, I asked her to consider the situation from my perspective and suggest what she believed would be fair. I specifically stated that I was not seeking both a full refund and the suit.
Marjia initially offered the vest at no charge along with either a shirt or pair of pants. I declined the additional garments but accepted the vest as a reasonable gesture. She then indicated she was open to discussing additional value or some form of refund. I told her I wanted to discuss it with my wife before making a decision.
Later that day, I called back and said we felt the most reasonable resolution would be the complimentary vest and a partial refund. I asked what amount she felt was appropriate. At that point, the tone of the conversation changed noticeably. She responded, "What would make you happy?" I replied that, given the delays, inconvenience, missed deadline, and need to purchase another suit, I felt a 70% refund would be fair.
She immediately became defensive and accused me of wanting a free suit. I reminded her that I had already said I was not asking for the suit for free and that I had first asked what amount she felt was appropriate. She then offered a $200 refund and the vest.
When I asked whether $200 was her best offer, the conversation deteriorated further. She questioned whether I really wanted to "face her" over $200. At that point, I decided I no longer wanted the suit and requested the full refund she had previously offered. Her response was, "It's too late, you're not getting a refund."
Despite remaining calm throughout the conversation, I was then told the delays were my fault for adding the vest and lining, that I didn't understand "how custom works," and that I was trying to swindle her.
I explained that my concern was no longer just the missed deadline or the suit itself, but the way I was being treated after months of patience and repeated assurances. The conversation ended with Marjia agreeing to issue a refund and saying, "F*ck you."
While I was genuinely impressed by Marjia's tailoring expertise and the quality of the test suit, the repeated delays, lack of proactive communication, missed deadline, shifting explanations, and unprofessional conduct during our final conversation made the experience deeply regrettable.
16 weeks= No suit, only "F*ck You" read more
