Absolutely the worst. I had two weeks here and every minute was horrible. They would bring…read morebreakfast to slam it down and never see another person until they came to pick up the dirty dishes. This is really a terrible terrible place.

Tremendous staff: Management, Nursing and physical therapy…read more After femur break and complete hip replacement, spent 10 days in house- working with Physical therapy team. The PT team is top tier- very knowledgeable , very kind and eye patient. I could not have asked for a better experience with my in house and out patient care. My strength and movement are improving tremendously based on the great direction and care!

I encountered difficulties with the outpatient concussion clinic. There are some good people in…read morethere. However, I received written correspondence faulting me for a busy schedule and other untruthful allegations about missing appointments. They never inquired about recent injuries keeping me from PT. If you schedule an appointment you need to tell the patient and not note cancelled in their patient portal when they weren't aware of some of the appointments due to a miscommunication error. It didn't warrant the action taken. I've received a great deal of care denial with this healthcare system, so I shouldn't be surprised.

This review is of the Woodruff Family Housing at The Shepard Center in Atlanta, GA, for their…read moreoutpatient patient and patient families. This is mainly for informational purposes. We are staying here while my husband rehabilitates at Pathways. Before coming here, I searched everywhere for pictures of the housing so I would know how to prepare. The building is older but serves its purpose well. You'll need to bring cleaning products including a vacuum, mop, bucket, etc. This particular unit had a few of these items but we had to move rooms and the next one did not; be prepared for them to not be available. The kitchen is stocked pretty well although, ours needed measuring cups, spoons, mixing bowls, mixer, and kitchen towels. The refrigerator is full sized but, on the smaller side. There is an ice-maker. There is a standard coffee maker, no k-cups, only ground. There is a microwave and our kitchen happened to have a crockpot, although the first room did not. The hot water takes forever to heat up so run the water for about 15 minutes before stepping inside to shower. They will gladly provide you with any medical needs you may have such as a shower chair, lifted toilet, etc. The towels and washcloths are a step below a hotel and SMALL. My husband found them too rough for his sensitivities. Myself, I thought they did a great job exfoliating, so just your preference. We ending up buying some and made our stay more comfortable. Bedrooms have two twin beds OR one twin bed and one hospital bed. Please confirm with your case worker what your needs are!! Bring blankets and mattress toppers for your comfort. The beds aren't the most comfortable but will suffice; they remind me of dorm room beds. We brought a king sized tri-fold topper, pushed the two twin beds together and made a king sized bed. Obviously this required us to bring our own bedding but completely worth it to us. Hey, if we are going to be here a while, let's make it comfortable!! Keep in mind they can't take donated mattresses when you're done so either meet a neighbor who would appreciate it or be prepared to leave with it once it has expanded. Trash bins are on the ground floor through the parking lot. At night it's dark. The first time I chose to bring mine back in since it was a good walk in the dark and there was a running, white van parked nearby. Hey, I've seen what happens in the movies!! Lots of renovating/construction going on but they are doing an adequate job of rerouting you with very little inconvenience. Security is very friendly and helpful. There is a secured parking garage. You have to have a key card to access the garage, your floor, and your room. There's plenty of handicap parking right by the door of each floor. There is a mailroom. If you're ordering Amazon, I recommend the Amazon Lockers located about a mile or less down the street. There is a delay from the mailroom (I am on day 4 of packages I know have been delivered) and they are not there but a VERY limited time on weekends. They do bring your mail to your room and if you are out, they open the door and place it and any packages just inside on the kitchen table. Very convenient and takes any worry away of your packages sitting out. Be patient .. I was told many are volunteers. Internet is okay at best. The TVs are smart TVs so your apps are available. There is a TV in the living room and bedroom. There is a laundry room on each floor. Keep in mind you can only access your floor. There are 2 washers and 2 dryers. They actually provide the detergent. It's an off brand powder and obviously you can bring your own, as we did. I have not seen any fabric softener so you'll need to bring your own either way. There is a floor downstairs that has couches, games, movies, etc.. Should you need the Shepherd Center or want to utilize their cafeteria, there is a walkway located in the garage area. You are only outside of the building/inside the garage for a very brief walk. The Shepherd Center also sponsors a Family Dinner every Tuesday night at 5:00. The food is furnished by local restaurants and local people that generously donate. It's FREE! Afterwards, they play several rounds of bingo with generous prizes. Mrs. Shepherd, herself, attends almost every meal. She is the very elegant lady on her motorized cart assuring everyone's needs are tended to. Should you need Piedmont Hospital during your stay, if capable, I recommend walking there. It's less than an 8 minute walk. Piedmont makes you pay for parking every single time you leave the hospital. I think the first 30 minutes are free but, then it's $7-$10 according to your stay. I walked every time of day, from very early morning, midday, and late a night and felt very safe every time. I hope that you find this information helpful for your stay! God bless you and your family during this time.

Terrible care. Patients are constantly ignored. This was written on behalf of an amputee patient…read morerecovering at the facility who had a broken arm.

My mother has been in AG Rhodes at 350 Boulevard for almost two years and I truly couldn't have…read morebeen happier with the care she receives. I am eternally grateful to the entire stuff for it takes a lot of patience and kindness to care for these folks. It's a huge piece of mind knowing that my mother is in good hands. Thank you Kristie and Bahaa for always being there for me. I appreciate it deeply and will never forget what you do for my mom day in and day out. Thank you!!!!

I used the Sovereign Rehab physical therapy services in Alpharetta, GA, twice in the past six…read moremonths. Both of the therapy sessions resulted in everything that I hoped they would be. All the credit for the recovery I made for each session goes directly to Anne Waldner, my physical therapist. Starting with my first round of with Anne it did not take me long to realize that I was in good hands. She has a consistently cheerful, knowledgeable, very positive yet thoroughly professional manner in the way she approaches her work. Hence, it was an easy decision to request to go back to Sovereign and Anne when I reinjured myself and needed additional physical therapy. With Sovereign Rehab offices scattered all over the Atlanta area you will no doubt find the same high level of care and consideration when you needed physical therapy.

After experiencing other rehab facilities I was delighted to have found Sovereign Rehabilitation…read more Alan Grodin is a terrific physical therapist! With his knowledge and expertise I was able to alleviate much of my chronic pain due to a bulging disc in my neck. After only 8 sessions I am back to my exercise routine and feel confident that I can reach my goal of being 100% pain free. The staff is amazing and accommodating! Happy to hear there are 7 locations in Atlanta so others can have the same success!

Nurses. They made my husband wait an hour before helping him to bathroom in a very crowded room…read moremade for 1 but holding 2. Do not use this place.

A great facility. The therapy is top notch! Excellent caring staff. PT, OT and other services were…read moreprovided.

My mother has been in this facility since last May they're taking very good care of her. She's…read moregetting her therapy done. She goes to music therapy hard culture. She seems to be overall happy with the facility as well as me and changes that they make as far as her medication or anything, they always called and let me know. I am very happy Couldn't ask for a better place. She loves her therapist and going to therapy.

I have never seen a staff so unwilling to help people that can't help themselves! It was…read moreheartbreaking to walk down the hall and hear people call for help and literally watch the staff just walk by. I have walked down the hall to look for someone to help my mom and they say, "I will go find her" (the nurse or CNA assigned to that room/person). Or, "It will be a minute, she is on break." REALLY? Sometimes I cannot find anyone. My mom needed help in the bathroom and I told her to pull the cord. I went out to see if anyone was coming and check if the light was actually on in the hall. It was on, but no one was there to help. I had to go find someone to help me with my mom on the toilet. As they were getting my mom off the toilet, other patients rolled down the hall in their wheelchairs to tell me their very similar stories. This is unacceptable! I understand working with the sick and elderly is tough, but you applied for that job! You chose to get your education in that field because you wanted to make a difference. I was hoping it was a positive and meaningful difference you wanted to make. Not one that made some of these elderly people's last few weeks or months absolute hell! DO NOT put your loved one in here!

My rehab at this facility was the greatest. I went in after my left hip replacement and was there21…read moredays and now I walk without a walker or cane. I can get into a car with ease and sit in chairs like regular adults. RehabCare was AWESOME! They are kind, considerate and super professional. The nurses are caring and very attentive. The leaderships presence was always visible and they are motivating leaders. The social workers are GREAT! Dr.Isoma has a great bedside manner, very caring and very smart! The Morrison's food is delicious! The business office is very helpful! Oh, and Crestview has the best wound team anywhere! People always complain when there are bad things but we fail to identify GREAT PEOPLE and GREAT OUTCOMES, Crestview mimics GREAT PEOPLE( THE CNA's, NURSES, Jackie in activities, REHABCARE, MYRA, AVIS, PHALONDA, MORRISONS and the DOCTORs). Thank You God and Crestview , I am back home and a new person!

I was in a lot of pain post op and when i asked the nurse for pain medication..she said I'll get it…read morein a minute and continued her conversation. I was literally crying from pain and had to ask again. Two staff members named Grace and Andrea said the delay was fine. Andrea actually laughed when i explained what happened to my mom who was there with me. Grace was sarcastic, condescending and rude during the whole interaction with her. Avoid this surgical center. I should have checked the reviews.

The care of quality, scheduling and nursing was very good…read more However, my experience with Maria in the billing department illustrated a much different manner. She was extremely rude, impatient and showed no courtesy. I hope to speak to someone who has respect for patients and is interested in resolving matters.

Impossible to get an appointment It has taken a week left…read moremessages and still no one has returned the call Absolutely the worst service possible

incredible care. Therapy/therapists( Physical, Occupational and Speech) are unparalleled . I…read morerecently spent two weeks as a patient following a traumatic brain injury and just went home! So grateful for the expertise and dedication of the entire rehab team (Led by Dr. Alan Harben). I can talk and communicate coherently, walk with my cane, and live my life successfully, due in no small part to the therapists, drs and nurses, as well as aides/care partners. Thank you from the very bottom of my heart to each staff member and volunteer!! Love Susan Baughman August 2024

My experience with Bailey Springs Nursing Center while my mother was a resident was extremely…read moreconcerning and, at times, alarming. Within just a few days of admission, I was informed that my mother was not eating. When I asked what alternatives or interventions had been attempted, I was told none. Despite this, she continued to be given medications that are intended to be taken with food, which led to repeated vomiting of whole pills and worsening nausea rather than addressing the root issue. I was also told directly by staff that residents are only given bed baths a few times per week. During my mother's stay, she was not taken to a shower at all. On one visit, she had a strong odor and staff rushed to clean her only after realizing I was present, which raised serious concerns about her ongoing hygiene care. Care coordination was also unreliable. I communicated well in advance about a scheduled neurology appointment and the need for transportation. This was not properly arranged, despite multiple follow-ups, and incorrect information about her insurance was given. More alarming were the changes in my mother's medical condition. At one point, she appeared heavily sedated without clear explanation, with noticeably dilated pupils and altered responsiveness. This was especially concerning given her condition and care needs. She had also been complaining of abdominal and pelvic pain for days without appropriate diagnostic follow-up. When I ultimately took her out for her appointment, her condition was so concerning that she had to be admitted to the hospital immediately. She was diagnosed with a severe UTI involving E. coli and had lost six pounds in approximately 10 days--something that speaks to a lack of adequate nutrition and monitoring. There were also clear safety issues. My mother requires a protective helmet due to a prior craniotomy, yet she was placed in a chair without it and left unattended. I have documentation and records supporting these concerns. Based on this experience, I strongly urge anyone considering this facility to be extremely vigilant, ask detailed questions, and closely monitor their loved one's care.

My father has been at this facility since 2020. I have never been satisfied with their care. If you…read moredon't check on your loved ones frequently, you should not feel safe leaving your elderly parent there. I am constantly visiting my father, buy him food/grocery, clean after him, do his hygiene and clean and sanitize his room/furniture. The smell of urine is strong enough that you can sometimes smell it when you first walk in....It is so sad to watch their turnover, and change of their staff so frequently. Their communication is exceptionally poor.