I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It's the third MINI I…read morepurchased from WC/Otto's. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That's when I started looking into it. It's something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let's get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and "should" be there by Sat, "if" it is it'll be ready for a Saturday pickup. He even ended his email with "Home Stretch!" So that weekend was Father's Day. Thinking that Pete knows more and "should" I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father's Day since buying a car takes a lot of time. Well, Sat rolls around and there's no car. Just emails from Pete, as soon as it arrives I'll let you know. Long story short we did not pick up the car until Monday and Father's Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that's off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn't see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers (all while standing in the hot bay), I write a check for the down payment and when Jayson leaves he says, "I'll be right back, Darling". That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete acted like a coward who can't admit his mistakes. He left a younger guy to show us the vehicle features, and we left knowing almost nothing about this car, which is very different than anything I've driven. We're also finding out slowly, that he told us we had features in the car that we don't have. I'm putting in a formal complaint to MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MIN.
