Tonight I went to Weis after 10:30pm, as I usually do on a Bartender schedule. The business is open until midnight. I dropped almost $18 in the coinstar Machine, which printed a voucher for $15. I attempted to cash it at customer service (which took nearly 3 minutes to be noticed by 3 employees near the front who were playing on their cell phones. When I was finally acknowledged, I was told I couldn't cash my voucher because it was too late. No signs were posted in the store about the policy. When I asked to spear to a manager, the young girl told me she'd go get her but she was going to tell me the same thing. After nearly 5 minutes, the "manager" finally approached me and said she couldn't give me my cash for the voucher for cash I had already dropped into their coinstar. She had a very ignorant "not my problem" attitude and said "you're in here all the time, you know customer service closes at 10". Yes ma'am I do shop at your store often after 11pm and besides having to ring myself up at self checkout while employees text on their phones at the front windows, I've never been inconvenienced, really. The "manager" reiterated that I was not getting my money today and that she had "other things to do than continue trying to explain why Weis is keeping my money until it's convenient for them to pay me. 1. If this is your policy, post a sign. 2. I'm alreafy paying more than $2 to use this service and now I have to wait. Something tells me I won't be offered interest.
I asked them to call their store manager and was told "he won't answer at 11pm, he won't dven answer if we call at 5pm" that's not my problem. I'm my 11 years in corporate retail management, I've never not answered my phone if my staff has a customer service issue. Even after I asked for the district managers number, I was given a written piece of paper with the corporate phone number written so illegibly that I had to google the number if I actually wanted to call. But get this, the corporate office was closed for the day.
So here I am screwed out of my money for going to a business I frequently shop, enough that the "manager" recognizes me for shopping late. Using a service that was operational (without a sign disclIming that the service hours are limited). The "manager" was rude (and too busy to resolve customer problems) and staff is too busy playing on cell phones. (However they took a break from their phones, long to laugh at me and mock me together a few aisles down.)
It was a horrible experience and will be the reason I never shop at their business. I'll go ring myself up at Walmart from now on.
My voucher specifically says to take to customer service to redeem today. If I have an issue redeeming it then next time I go in (which usually is inconvenient for me to come in prior to 10pm.). I will call the police and file a report that will immediately go to an attorney. I have photos of the coin machine without a sign advising customers about the after hours policies. Hopefully they decide to warm future customers after this. I was also condescendingly told that "no one else has ever had an issue with this". So. Clearly I'm an a-hole for expecting to use the service.
I told the "manager she has an opportunity to resolve this" if I left without my money I would make this an issue with corporate and publicly blast the pot customer service on social media. The "manager" seemed unphased.
Corporate should consider training the staff at this store how to work in customer service, my suggestion - text them. It's likely the only way to get through to them.
Thanks for nothing Weis. My personal policy of not shopping online is slowly becoming more of an inconvenience than necessary. Maybe their jobs are expendable. read more