Ayla Leach went above & beyond hooking us up with a Durango Citadel. Ayla made the process easy &…read morestress free. Definitely recommend you go see her for your next purchase!

Kennedy and the entire staff were top notch. If you are looking for a used vehicle give QCM a call…read more You will be glad you did.

If you have the ability, I recommend skipping Thomas Cumberland Subaru…read more Go to Hagerstown Carmax & Sheehy Subaru. By going to Hagerstown, we saved over 12k. We were able to save this money by selling our used car at Carmax (offers much better pricing on trade ins) and buying our new car at Sheehy Subaru (much larger inventory - easier to find exactly the car you want at the price point you want). Thomas Cumberland Subaru is convenient if you live in this area, but you are paying an extraordinary amount for it.

My Subaru broke down far from home, and in the middle of nowhere - a very distressing situation for…read morean elderly woman driving alone. After 3 hours, I was able to arrange for a tow truck to take my car to the nearest dealership in Cumberland, MD. Although the repair was eventually made, it was extremely difficult to deal with the service department! First of all, they are only open 4 days a week. Second, any time I called I was placed on hold for more than 10 minutes. Several times, when someone finally came to the phone, my service technician could not be located. What?? After a week, when my car was finally repaired, I discovered that (on top of my $2000 repair) I was charged $62 extra because I used a credit card, which was all I had available under the circumstances. I've been a Subaru owner for 19 years, and have had only wonderful experiences with my dealer in VA, so I was amazed at the shoddy service provided by Thomas. Fortunately, I never have to deal with them again. Sure glad I didn't BUY a car from them!

This place has terrible customer service. We have had our truck in there multiple times since they…read moreare the only option close to us and nothing has been fixed. When we go to this dealership they say they don't use our extended warranty (that we got through dodge) but a dealership that is 50+ miles away does. Then when we try to order the parts it takes over a month to get anything which is unrealistic. Every time we call or go in they are rude and act like they don't want to be there. Once our vehicle is fixed we will be parting ways with Dodge due to this dealership.

Not a good experience at this Timbrook service department. It started with me being specific about…read moremy needs but also open to suggestions. I knew I'd be getting about $1k worth of work. I had a package for oil change and tire rotation. They called me and told me I didn't. It took an hour out of my morning to get it straightened out. Ron was rude (it's not my fault that you couldn't find my package!) and when I told him to look on the manufacturer's website, where the dealership I bought it from told me to tell him to look, he said, "You're not the only one who's had a package before." (That wasn't the only rude thing he had to say about this.) Well, it seems I was the first person they came across who had this type of package. It was also multiple people that I dealt with. I think the other person's name was Brian. And he was angry at first...he told me to take care of it when I came to pick up my car. I said I'd prefer to figure it out now. By the time we hung up, he was fine. Neither of them, apparently, had seen this before. It was finally figured out. Then, Ron called to tell me my car was ready for pick-up...service centers usually tell you what time the dealership closes when they do this. Online says 6. I walked into the service center at 4:59 and literally saw them walk out the door. Came back the next day - not really their fault. Then, I find that they put a new air filter in, without talking to me about it. There it was on my charges. If you're still with me now, wait to hear this... I said, "No one talked to me about this, I didn't authorize it." Ron (of course) said I needed it. I know the last time I got my air filter replaced. And I said well it wasn't discussed with me. He said, "Ok we'll just take it out." When I said well there needs to be one in there, he said they'd put mine back in. I said, "Do you still have my air filter?" And he said, "Yeah it's in the trash, they haven't picked up the trash yet." This is an air filter we're talking about. He said the trash only has other car parts (so I'm thinking, so my air filter could now have oil and other crap on it). Then I said, "How can you even be sure it's mine if you pull it out of the garbage?" And he made this disgusted noise. He knew what they did. He knew they were wrong. It's an easy way to get one over on people, that they usually probably don't stand up for themselves for. He took off the cost. I'm still not going back. I would have with the other stuff, but this deems them not trustworthy in my book! I'm just happy to have my Jeep back and out of their hands.

Service department completed my vehicle service on time. They inspected vehicle and explained…read moreeverything that will possibly need future attention. Reasonably priced.

From the owner: Timbrook Nissan in Cumberland, MD treats the needs of each individual customer with paramount…read moreconcern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

I recently traveled from Charleston, SC, to Timbrook Kia to purchase…read moremy 2025 Kia Sorento X-line. The experience was seamless. I'd like to thank my salesperson Allison Lemley for making this purchase stress free. Keep doing what you're doing. The entire Timbrook employee family should be applauded. Thanks to the finance manager, Michael Morris for making that process seamless, as well. Don't know if I'll be back for service (ha), that's a long drive. My brother purchased his 2024 Kia Telluride there and he tell me the service department is outstanding. Wish I could say the same for Kia dealerships down here. Anyway, thanks. Keep up the good work. Mark Wilkinson Charleston, SC

I can not stress this enough... but my service there was beyond fantastic. My sales consultant was…read moreMichael Marvin Jr. And I can not thank him enough. I went there looking for a 4x4 truck with in my price range to survive the winter. Needing to trade in my car and my motorcycle was my only option. Not only did I get to test drive 3 vehicles... the entire time Michael was super supportive and not pushing the sale on me. Rather letting my get a feel for each vehicle to see if it would fit my day to day needs. After dealing with 9 dealerships in the last few months... it felt relaxing to not be pushed, but rather inspect the vehicles I wanted. But in the end the used trucks were great... just not exactly what I needed. He asked me what I was looking for. Told him I needed either a 4x4 or AWD vehicle to survive through mud and snow. He asked me again though what I would want as features. Told him I wanted the latest tech so I can not have the need to ever touch my phone, I would like it to be blue, and not necessary but I love to have a moon roof again. He asked if it had to be blue? :-) and he showed me a 2020 Kia Sportage. I took it out for a test drive and immediately fell in love with the panoramic moon roof, the Auto Android and Apple OS, the lane avoidance system, the AWD, skid plate, vehicle clearance... the list went on after I test drove it and inspected the SUV. When I returned... all that was left was to hear what pricing the could give me for my Chevy Volt. It was the best trade in value period. No haggeling needed at all. The motorcycle... not so much, but that was a different branch's call... so I kept the motorcycle ;-) But the trade in value for my car was beyond my anticipation. That deal alone got me hooked, but what was even better... he got me exactly the price range I needed on that 2020 Kia Sportage. Including the warranties!!! The only thing I had a very hard time was keeping my hand out of the Halloween Candy Bowl, but making a decision on buying a car never felt more relaxed to me. I will definitely recommend them to anyone who is looking for a vehicle!

This place sold me and my husband an unsafe car that shouldn't not have passed inspection with full…read moreknowledge my 1 year old would be in the car with us. We were in a bind and needed a car asap and what we thought was a genuine offer with the vehicle was not. We took them to court and unfortunately lost because we don't have the money to file an appeal I feel like there was favoritism in the court room but that's just my personal opinion. The car had a rust hole in the bottom of the frame that the shove some type of putty in and covered. This car has been a problem since a week after we bought it. He buys all his cars from auctions with no knowledge on the cars and doesn't test drive them but for a couple minutes. If you guys buy a vehicle from this place it will just be a headache you have my word. His wife is very rude as well.

Bill really let me down. He totall misled my husband about trading in my 2011 Buick Regal. I had…read morearranged to meet with Bill on Thursday to look at some new Regals.. When I arrived at Timbrook, I was informed he had left. Apparently, he was upset that my husband would not take $0 for my trade in. I think that was really rude to not at least inform me. This was horrible Customer Service. Luckily, Jeff Meyer was able to assist me and I bought a new Regal. It is unfortunate that this Bill was part of the process. Had my 2011 car still been operational, I would have left there immediately after Bill's terrible service.

It's been around two years now since I purchased my car at Nelson's and it still runs great, no…read moreproblems other than somebody backed into the front of my car causing a small crack in the bumper. I cannot blame Nelson's for a hit and run. They have always treated me like family whenever I had a question or wanted an oil change or something. The car is still running great.

Just stopped by to see about selling my handicapped van, but ended up trading in my car and van…read morewhen I saw a 2018 Hyundai sonata electric blue 6speed sports car with heated bucket seats, back up camera, Bluetooth, blindspot detection and even airbags for my knees!! Perfect features for a 72 year old grandma who never thought about getting in a sports car!! I absolutely love my new car and David made sure I could get in and out of it easily!! He even made sure I could get my walker in and out of the backseat!! Excellent service all the way around!! He even helped transfer all the stuff from my car over to the new car!! I am one happy customer!! I would recommend Nelson Auto to everyone!!