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    Weigels

    3.0 (2 reviews)

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    West Chevrolet - Warning that system is full of files used for Android 12. After factory reset, the same thing happens about 2 weeks later.

    West Chevrolet

    (52 reviews)

    Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!

    I went to try out an expensive used SUV. The salesman didn't know anything about it, except to…read moreopen and start it. I don't need to see the seats and back area. I think he thought since I was female and elderly that it was all I would need to see. I knew everything about it. I research before I spend $65000. This was a 2025 Range Rover. There was no history on service at all available on Carfax. I would NEVER buy a vehicle without seeing a service record. Then we they printed me a quote there was a theft deterrent fee $499. When I am spending my cash, I decide what I am buying. I told Ron, the salesman, I was not buying that, because I didn't need it. He said he would have to get permission to see if it could be removed. I worked for the government for 25 years and I know laws. My husband was USAF and my son USMC. They served to insure we have rights in the USA. I have never seen a law that states we have to purchase a theft deterrent on a vehicle. I also know to read every line on a purchase. I don't go in and just sign papers. I make my deals with an out the door price. I don't let them start adding stuff to my price. I suggest that the dealership should have someone knowledgeable about THE vehicle being looked at to show it. I want real answers. I know vehicle mechanically. I don't let pretty get involved. I want mechanically sound vehicle with service records. I don't need free oil changes from them. I take my vehicles to the vehicle's dealership for services. They are trained for the vehicle. What I didn't tell them was that I drive a Maserati every day and have for a few years. I didn't tell them I use to be under an 18-wheeler every Saturday as my husband's mechanic helper. I got the feeling I was not the right customer for them. I had too many questions. I wasn't just going to sign papers without questions. That theft deterrent is not getting my cash. I don't care to walk out. The best place in Knoxville is Mini of Knoxville. I suggest if you are looking and want honest salesman, go to Mini. They want to sale vehicles and treat customers great. Never buy a vehicle without research of vehicle and financing. Always tell THEM your out the door price. No add ons to my price. First make sure to go to the store manager and ask for a knowledgeable salesperson for the vehicle you are looking at. I feel like the salesman I had didn't care at all about my concerns. He was the sign here type. I wasted my time. You do NOT have to purchase theft deterrent. I have seen other dealers list it for 299. West Chevrolet put the theft deterrent fee and the law on your website.

    Weigels - servicestations - Updated October 2026

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