Store- Halls The tall big guy with longer hair has been…read moreextremely rude to me twice now. This time he wasn't even cleaning the women's restroom and refused to allow myself and my 3 daughters to use the restroom. There was also an elderly couple really needing to use the restroom and he refused them. I asked if we could please use the women's restroom since he wasn't currently cleaning it. His response was very hateful and degrading. He slammed the sign in my face. The other time we pulled up at 12:03 unaware that the store closed at 12:00. I asked if they were closed and he rudely shouted, "Yeah we obviously close at 12:00!" I don't understand why he always has a hateful attitude. He is always very unprofessional and rude.

This past Sunday night I came into the store and was greeted by two friendly female cashiers. I…read morehave visited this same store multiple times as I live in between this store and the Lovell Rd store. I have also came in around 11:00 am, but the main 2 night time cashiers ( Gina & Wendy ) are the absolute best. Both of them are the reason I choose to come to this location rather than Lovell Rd. The employees at Lovell Rd should take lessons from these fine ladies on how customers should be treated. Keep doing exactly as you are ladies, and you'll never have an unhappy customer

best place for fueling, they have cool stuff inside are always the cheapest prices and very…read morefriendly...best of all even their bathrooms are clean!

Worst Weigel's I've ever been in; filthy, out of creamers, flavorings, donuts. Poor guy at register…read moreseemed to be only worker. Obviously night shift didn't do their job! Don't waste your time-there is a Casey's across the street with better coffee and cleanliness.

I'm currently in the process of moving to the Eastern Tennessee area. Both my family and friends in…read morethe area recommended weigel's. So a couple weeks ago I got one of their cards. And while installing the app on my phone it asked through the app mind you for my banking information. To be able to get the club price. One this is a poor choice on their part. It would be better to do like other companies and use a debit or credit card. That way if there's a compromise the customer can immediately lock up their card or request another one. Instead of having to change bank accounts because they insist you use your bank account information. Now granted not everybody knows this but I've got over 15 years in IT and dealing with such things up north. Poor choice on their part. They should take a strong look at the Sheets model. After 2 weeks of trying to reach the numbers on the back of the card. One of the employees at a location near Morristown gave me a direct number to headquarters. And I tried reporting this issue. All they wanted to do was argue with a bit of arrogance. I explained my background. I explained clearly the app asked for this information. I pointed out that online when I searched for resolution it said go through the app from their own stuff their own web page. And then yesterday I finally got somebody higher up so I can say hey this is poor customer relationship training. And they finally sent me an email saying oh you have to do it through the web page. Getting nothing in the app says you have to do this through the web page. So today I go to that link and for an hour trying to use my known username and password. With multiple resets. It would not work. Finally get them on the phone again and they want to argue again. After more resets it finally did work. It's pretty arrogant of an employee to think that their stuff is 100% perfect if that was the case they wouldn't have the job, they wouldn't be needed. I also brought up that yesterday I noticed a second weigel's card was added to my account. Which was not me. It showed up through the app. So immediately deleted it. The lady wanted to argue again that that is normal. If that's the case why did it take two weeks to show up? So I came to the conclusion that I will not use their service to pay at the pump through the the card. If you're wanting to get convenience points to get a better gas price which just goes to prove these gas stations overprice anyway this is how they can afford to lower the cost for members. Then it's not worth it. Fortunately the location I'm moving to puts me within earshot of sheets at exit 5 in Virginia and I'll be sticking with them. Store employees plus five on the review. Higher ups negative review in my opinion.

Tried to use my USAA American Express card for gas and it kept asking for a PIN. I even hit…read more"Credit" and it continued asking for a PIN. My card doesn't have a PIN, so I left.

Staff is rude as all get out. Refusing payment on gas. He was too busy being friendly with someone…read morewho wasn't even a paying customer that come from across the street. We stop here near every day but not anymore.

I like this Pilot because I do stop here every-time I come to Tennessee for snacks. I bought snacks…read morethat were on sale 2 for $5 which was a great price. I honestly don't remember about the parking lot space but next time I will pay attention to it. I will definitely be back here!

On Tuesday April 16, 2024, this location of Pilot Travel center had its re-grand opening…read more The entire staff went above and beyond customer service.

Don't trust the big gas pricing signs. Gas was 10 cents more than the posted sign. (Just adding…read moremore characters to meet minimum posting requirement$

Do not go to Weigel's for anything. Went to purchase a couple of soft drinks and a can of…read moreCopenhagen. Was told I have to give them my driver's license to scan for the Copenhagen. Why? You can clearly see my dob on my license and see it's me by the picture. As a corporation you don't need my dl#, ss#, address, height, and weight for me to purchase tobacco products. Seems like you want that info for merchandising spam or seems more like you want it for identity theft. Will be telling all my friends and anyone else I come across not to use your corporation.

This location's fountain drinks had no flavor at all, and barely any carbonation. Also, the general…read moreatmosphere was terrible. How can every Weigels location be so similar yet so different?