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    Wegner Auto Company

    3.5 (11 reviews)
    Open 8:00 am - 4:00 pm

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    Gateway Ford Lincoln

    Gateway Ford Lincoln

    (1 review)

    Service Recovery or the actions of a company to recover from a service issue is the most important…read moreaspect of customer service. I would like to compliment Gateway Ford Lincoln in Pierre, South Dakota for doing one of the finer jobs of service recovery I'd seen in my days as a consumer. I've observed in my times patronizing this dealership that the staff is very much focused on customer service. They greet their customers quickly and in a friendly manner in the service area and go out of their way to accommodate schedules by providing rides to work or to the dealership. Their cost for service is reasonable and competitive with other dealerships. Last Friday, I had an oil change done on my Ford F-150 pickup. It took a short time and I received a call to retrieve it when finished. I drove the pickup home and used it over the weekend. On Monday morning I noticed that there was a pool of oil under the pickup. I opened the hood and saw that the oil filler cap was sitting on the battery. It was accidently left off when they were doing the oil change. I checked the oil levels right away and found that there was no oil showing on the dipstick. The interior of the engine compartment was covered in oil and was a real mess. The next morning, I went to the dealership and told my tale. Scott, the Service Manager, was quick to respond. He apologized profusely, dispatched a couple of technicians to my home located about 12 miles out of town, put oil into the vehicle and drove it back to the dealership where they did an extensive cleaning, inside and out. When they were done, they returned it to my home. There was no damage, the problem was fixed and the vehicle returned to my home in better condition than before it went in for the oil change. Anyone can make a mistake like the one I experienced but success is measured by how the dealership responds. I'll give them an A+ for theirs.

    Murdo Ford

    Murdo Ford

    (2 reviews)

    I had a fuel pressure issue on my 2019 F350 that was related to the pressure regulator spring on…read morethe FASS fuel pump/filter system. The problem was resolved satisfactorily; however, it could has been done the afternoon they received the new spring from FASS instead of waiting until the next day. My biggest issue for not giving them at least 4 stars was the condition of the inside of my truck when retuned. There were muddy size 13 boot tracks all over the front sill plate, carpet, and carpeted floor mat on the drivers side! They obviously DO NOT put any emphasis on returning a customer vehicle better condition than when it arrived just as obvious is the fact they don't use disposable floor covers when servicing a vehicle; WHO DOES THAT!? I worked at a Ford dealer way back in the 70's, and would e got my butt handed to me for not using paper floor covers in a customers vehicle; can't imagine what the boss would've done for returning one with mud all in it. My F350 King Ranch IS NOT a pipe line or oil fiend rig!!! NOT A HAPPY CUSTOMER!!!

    A huge compliment to the service department at Murdo Ford in SD. The other night my daughter and…read moreher boyfriend were driving her Ford Escape across country on a road trip when the vehicle broke down on I-90 in the middle of SD. They were able to call a tow truck (thank goodness for smart phones) and have it towed to Murdo. The next day Nick V. in the service department was able to get the part they needed ( a new alternator) and have it installed and up and running within a few hours. I was very impressed with the friendly and helpful service my daughter received at Murdo Ford. They were able to get back on the road and continue their trip. Thanks again to Nick and everyone else at Murdo Ford in SD. You all earned a 5 star rating, keep up the good work!! Ford is #1 for a reason, whether it's in a big city in WA state or in a small town in SD., Ford has the right people working at their stores.

    Wegner Auto Company - car_dealers - Updated May 2026

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