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    Wedding Day Diamonds

    3.1 (17 reviews)
    Closed 11:00 am - 7:00 pm

    Services - Wedding Day Diamonds

    Jewelry repair

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    Review Highlights - Wedding Day Diamonds

    My partner and I went into Wedding Day Diamonds and met with Candace.

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    Stauer - It may look impressive at a glance....

    Stauer

    (118 reviews)

    $$

    STAUER Jewelry is indeed quite "Beautiful, Creative, and very well made." When I wanted to do a…read moreRETURN for several jewelry pieces; STAUER provided a FREE RETURN LABEL through USPS. Ms. Lee, a Customer Service Representative for STAUER provided me with professional, respectful, courteous and knowledgeable assistance. Thank you very much! Ms. G. Jackson Los Angeles, CA

    Never again. Some…read moreyears ago, my wife bought me a Stauer Graves '33 watch. Pretty, old-fashioned-looking, automatic timepiece with multiple dials. "Automatic" means it winds itself while it's worn. Keep this in mind; it comes back. Honestly, this is a cheap piece of jewelry; I don't expect it to keep good time or last very long. I'm more-or-less correct. The dials misbehave: They don't keep day-of-week or month or date straight; time is only accurate to ± 2 or 3 minutes a day, but it works alright. After a while, the mechanism gets dirty, the watch stops running, so I toss it. But it was an OK watch, I know how it operates, so I order another. Lather rinse repeat. February, 2026, it's time, and I order my fourth Stauer Graves '33. It arrives, and I notice the crown isn't working the way it did before. I look at the instructions (perhaps the design has changed), and they confirm: the watch is defective. I call Stauer Customer No-Service and... Clue #1: I sit on hold for nearly an hour. CSR #1 makes fun of me: I only need to fill out the return form & send it back; Stauer will automagically send a replacement. CSR #1 doesn't say I'll need to buy the shipping envelope and stand in line at USPS, but I'm already committed, so... Three weeks after the returned watch arrives at Stauer, I call Stauer Customer No-Service for another hour-long wait... Clue #2: CSR #2 says standard return/exchange processing time is a month. "A month?" He's going to do me a favor and request an "immediate" turnaround. Clue #3: Another week goes by before the replacement ships. Clue #4: The "replacement" arrives; "replacement" is in quotes because it looks & behaves exactly as the one I'd returned. I'm puzzled. There's no note; everything looks like it did when I sent it back. So... I go to the Stauer website, write a detailed message and hit "send." A message appears saying a reply will be forthcoming in several business days. Clue #5: Another three weeks go by; I've not heard anything. I call Stauer Customer No-Service for the hour-long hold, and CSR #3 tells me that Stauer's service people sent back to me the defective watch I'd returned because they couldn't find anything wrong with it. "They don't write to customers," CSR #3 says. I explain what's wrong with the crown: It's supposed to have three positions (closed, half-open and all-open), but it doesn't open all the way. The instructions say to open the crown all the way in order to set the watch. CSR #3 listens politely and tells me to return the watch again; this time, she says, I should include a detailed letter. Back to the post office, another padded shipping envelope, etc... Clue #6: I find an email address for Stauer's Director of Customer No-Service, and I send these details to her asking that she help make sure the situation is properly addressed. I receive no reply. Clue #7: A month goes by. My credit card emails to tell me Stauer has refunded 95% of my original charge. I've not heard from Stauer, so I line up for another hour-long hold, and CSR #4 tells me there was nothing wrong with the watch. Again. Understanding that CSR #4 isn't familiar with the Graves '33, I ask to speak with people in service. "They don't talk to customers." I ask to speak with CSR #4's boss; he tells me she'll call me back before close of business that day. Clue #8: A Stauer Customer No-Service Supervisor calls me nearly a week later. From the jump, she's aggressive & rude. She doesn't listen to my questions and insists there's nothing wrong with the watch I was sent. This makes no sense because she then insists that the third crown position is to "wind the watch." It's an automatic. No winding. Remember? She's acknowledging that the watch is -- by definition -- defective. Even if she's right (especially if she's right), she's admitting that Stauer has screwed up because if she's right (she's not), there'd be no way to wind the watch because the crown doesn't open to the third position. She's steadfast in her obstinance. I tell her: She's the rudest Customer No-Service person I've ever talked with. When all's said & done, the transaction cost me about 30% of the watch's price in shipping and fees, and I don't have the watch. Whether I can afford it or not isn't the point. I have the president/founder's email address, but I don't expect he'd respond in any more of a constructive way than any of his Customer No-Service people have. It's a shame because I'd've been willing to replace the watch every few years or so and maybe even buy some of Stauer's other cheap watches or knives or whatever. Now, all I'm thinking about is how to get off of their junk mail list. They send catalogs & "offers" at least several times a week.

    Jared Galleria of Jewelry - The simple watches and bands that were too complicated for the store to handle...

    Jared Galleria of Jewelry

    (25 reviews)

    $$$

    Extremely disappointed in Jared and their customer service. My fiancé bought a ring, proposed…read morewithin a month of getting the ring, and the diamond fell out less than 48 hours later. We were told they would put a note to rush it since it was a brand new piece of jewelry and this should not have happened. The estimated completion date on our receipt for the repair was 4/9 (one month from when we brought it back in). The manager also spoke to us and confirmed she would work with upper management to get it rushed, even though we were told that was already happening. After 3 days we didn't hear back from management, so followed up, and still no update. We finally heard back 4 days later only to be told there was no way this could be rushed and was estimated to be completed the end of April, with the ring needing to still be shipped back, bringing us to early May until I see my engagement ring again. Poor communication, two months for a repair that shouldn't have happened, and the timeline for repair is longer than it took to get the original ring in the first place. We told our closest group about the engagement when it happened, (obviously so excited!) and it's extremely embarrassing for ourselves and Jared, when they ask to see the ring and we have nothing to show for two months. On the other hand, we aren't planning to tell other people in our lives about the engagement until we get the ring back because they will all ask to see the ring, and we don't want to have to keep reliving this fiasco. What is supposed to be an exciting time to celebrate with friends and family turned into something we are trying hard to forget about. The positive thing I will say, is the ring was absolutely gorgeous which makes it so much harder to wait for.

    Burnsville location Jared Galleria of Jewelry…read more I purchased a set a lab created 2ctw earrings on Dec 17, 2025. I returned to the store on Jan 4, 2026, that's 18 days, due to the screw-on backing was not holding the earring stem in place, which could allow the earring stud to fall off the ear. My wife would not be happy. Even though it was inside the 30 day refund window, the store wanted to charge me $39 plus tax for new backings. One would think if I could return it for a refund or exchange, they could have exchanged just the backings at no charge.

    Wedding Day Diamonds - jewelry - Updated May 2026

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