Wixon is the best jeweler in Minnesota! Welcoming environment with a great selection of products…read more Will Horton went above and beyond to help me find my husband the perfect anniversary gift.He really made the experience memorable and fun. I sincerely appreciate how Will guided me through the entire process. Looking forward to a long lasting relationship with Will Horton and Wixon Jewelers.

I love Wixon. I have been buying watches from them since 2003. I've worked with multiple of their…read moresales people and most recently with Aaron Talbert who helped me pick and locate the perfect Panerai for my Dad. In a market when watches are hard to come by, he made sure my dad's 80th birthday gift was a show stopper. He moved mountains for me. His recommendation was great. The PAM we landed on was even more beautiful in person. I couldn't imagine buying from anyone else. Thank you, Aaron. Thank you, Wixon. Thanks for helping to make my dad's 80th so special!

Best place anywhere in Minnesota! Had a great experience with them! They worked with me to make the…read morejewelry fit my budget, and the customer service was honestly AMAZING. Everyone was super helpful, easy to work with, and made the whole process really easy. Definitely recommend checking them out if you're looking for jewelry!

Highly recommend this place!…read more Good selection of lab grown diamonds. This equals lower prices, which makes things more affordable. Family owned and operated, they are all really nice. It can get a little busy on weekends, so would recommend off peak hours for stopping here.

these people do great work, prices are very reasonable. I have purchased jewelry, had watch…read morebatteries replaced and had repairs done. I won't go anywhere but Princess Jewelry.

He is an honest Jeweler. My fiancé went in here and he fixed his cross necklace chain clasp for…read morefree. He didn't have to do a replacement on it or charge, he was also really nice on the phone in comparison to other people we called. We love great service and honesty! Thanks again! We're so thankful!

My Fiance bought me an Engagement Ring from a different Jewelry store & the band is full of…read moreDiamonds but the center stone was a CZ which I knew that when it was purchased. Knowing that we were gonna have to set a 1.00 CT Diamond for it. We went to the Jewelry Exchange in Eagan, MN on March 25 2021 for my Birthday & Joseph the store manager was unbelievably knowledgeable, honest & made sure this was the Diamond I wanted even after it was set in my ring! I recommend this place to everyone & Joseph being your salesman. I've already referred a friend to Joseph at the Jewelry Exchange Eagan, MN! Shannon M. Goettsche

My friend wanted to look at engagement rings and the selection here was pretty small. There were…read morenot many rings on display to look at. The staff was friendly but passive, and were not very helpful in making recommendations and guiding my friend in this process. If you know exactly what you want this would be a great spot to get a custom ring made.

Excellent customer service! I went in to get something for my mother, and the woman that assisted…read moreme was exceptionally fast, very polite and professional. We will definitely go back for future needs!!

Bought a replacement chain for my wife, repaired another on the spot and cashed in some old…read morenecklaces. Super friendly staff.

They did an amazing job repairing my wife's engagement, wedding, 10-yr anniversary, 20-yr…read moreanniversary, and 30-yr anniversary rings after they had to be cut off in the emergency room. Will definitely be back to them in the future.

Very professional, quick, and easy to work with. Would recommend having jewelry serviced here!read more

So... I hardly ever write reviews, but I believe this is a much needed review.... About 5 months…read moreago I contacted David Brenke about a very special timepiece (Patek Philippe) I was on the hunt for & JB Hudson had it "in stock". From the moment I first spoke to David, his professionalism, honestly & follow though is the best I have ever experienced in the world of "sight unseen" purchases. Since that first purchase, I have bought & sold several items with JB Hudson. Each & every deal has been truly fair for both of us. Not only have I found my jeweler for "life", but I made a friend in the process. Who says some good things can't come from 2020 and Covid-19! I would like to express a "Thank You" to David Brenke & JB Hudson for making some great memories in 2020!

Very friendly, helpful staff. Always willing to help out, answer questions, and show watches and…read morejewelry, with no pressure.

Prices are great and the jewelry is exceptional. Customer service is excellent. Check them out!read more

Never again. Some…read moreyears ago, my wife bought me a Stauer Graves '33 watch. Pretty, old-fashioned-looking, automatic timepiece with multiple dials. "Automatic" means it winds itself while it's worn. Keep this in mind; it comes back. Honestly, this is a cheap piece of jewelry; I don't expect it to keep good time or last very long. I'm more-or-less correct. The dials misbehave: They don't keep day-of-week or month or date straight; time is only accurate to ± 2 or 3 minutes a day, but it works alright. After a while, the mechanism gets dirty, the watch stops running, so I toss it. But it was an OK watch, I know how it operates, so I order another. Lather rinse repeat. February, 2026, it's time, and I order my fourth Stauer Graves '33. It arrives, and I notice the crown isn't working the way it did before. I look at the instructions (perhaps the design has changed), and they confirm: the watch is defective. I call Stauer Customer No-Service and... Clue #1: I sit on hold for nearly an hour. CSR #1 makes fun of me: I only need to fill out the return form & send it back; Stauer will automagically send a replacement. CSR #1 doesn't say I'll need to buy the shipping envelope and stand in line at USPS, but I'm already committed, so... Three weeks after the returned watch arrives at Stauer, I call Stauer Customer No-Service for another hour-long wait... Clue #2: CSR #2 says standard return/exchange processing time is a month. "A month?" He's going to do me a favor and request an "immediate" turnaround. Clue #3: Another week goes by before the replacement ships. Clue #4: The "replacement" arrives; "replacement" is in quotes because it looks & behaves exactly as the one I'd returned. I'm puzzled. There's no note; everything looks like it did when I sent it back. So... I go to the Stauer website, write a detailed message and hit "send." A message appears saying a reply will be forthcoming in several business days. Clue #5: Another three weeks go by; I've not heard anything. I call Stauer Customer No-Service for the hour-long hold, and CSR #3 tells me that Stauer's service people sent back to me the defective watch I'd returned because they couldn't find anything wrong with it. "They don't write to customers," CSR #3 says. I explain what's wrong with the crown: It's supposed to have three positions (closed, half-open and all-open), but it doesn't open all the way. The instructions say to open the crown all the way in order to set the watch. CSR #3 listens politely and tells me to return the watch again; this time, she says, I should include a detailed letter. Back to the post office, another padded shipping envelope, etc... Clue #6: I find an email address for Stauer's Director of Customer No-Service, and I send these details to her asking that she help make sure the situation is properly addressed. I receive no reply. Clue #7: A month goes by. My credit card emails to tell me Stauer has refunded 95% of my original charge. I've not heard from Stauer, so I line up for another hour-long hold, and CSR #4 tells me there was nothing wrong with the watch. Again. Understanding that CSR #4 isn't familiar with the Graves '33, I ask to speak with people in service. "They don't talk to customers." I ask to speak with CSR #4's boss; he tells me she'll call me back before close of business that day. Clue #8: A Stauer Customer No-Service Supervisor calls me nearly a week later. From the jump, she's aggressive & rude. She doesn't listen to my questions and insists there's nothing wrong with the watch I was sent. This makes no sense because she then insists that the third crown position is to "wind the watch." It's an automatic. No winding. Remember? She's acknowledging that the watch is -- by definition -- defective. Even if she's right (especially if she's right), she's admitting that Stauer has screwed up because if she's right (she's not), there'd be no way to wind the watch because the crown doesn't open to the third position. She's steadfast in her obstinance. I tell her: She's the rudest Customer No-Service person I've ever talked with. When all's said & done, the transaction cost me about 30% of the watch's price in shipping and fees, and I don't have the watch. Whether I can afford it or not isn't the point. I have the president/founder's email address, but I don't expect he'd respond in any more of a constructive way than any of his Customer No-Service people have. It's a shame because I'd've been willing to replace the watch every few years or so and maybe even buy some of Stauer's other cheap watches or knives or whatever. Now, all I'm thinking about is how to get off of their junk mail list. They send catalogs & "offers" at least several times a week.

My wife and I had a wonderful experience in this story late last year…read more Unfortunately, today that was not the case. Granted, all I needed this day was one watch battery replaced and two watchbands changed. I had bought a new watch for my Mom (age 83) and she really wanted the old band on the new watch. So I dropped off the two watches with the salesperson "Mercedes" who told me to expect the job to be finished tomorrow. I was home maybe an hour when she called to tell me that both batteries had been changed but they were unable to change the bands because they didn't have the right tools. Now these two watches are simple Timex ladies quartz watches with the "stretchy" metal bands but I wasn't asking to modify the bands length (I don't believe THAT can be done). I just wanted to swap bands. They both were the same size and the band is held on by the same kind of pin that every other wristwatch uses. When I picked up the watches, she was kind enough to only charge me for the one battery I requested so no worries there. After the transaction was complete, I told Ms. Mercedes that I was confused by the inability to change a watchband. I noted that a third of their retail space was dedicated to selling watches but if they lacked tools to change bands then they must lack tools to remove or add links to bands so why would someone buy a watch there if they couldn't even adjust the size or change a band?. Oh no! We can change links! "But if I buy a $9000 Rolex, you wouldn't be able to remove the metal band so I could wear it with a leather band?" "I suppose we couldn't." She then tried to tell me that they cold only remove strap pins from watches that have holes all the way through the lugs. (I've never seen one that does). Never mind that 30 feet behind me was a GIANT jewelry service center. Then a couple walked in the front door and I was dismissed while she scurried off to find greener pastures. I understand that I was not a big dollar customer but I also wasn't asking for the work to be done for free. I was more than ready to pay for it. I didn't even ask, "How much?" because my earlier experience in the store had been so positive. Now what should be two trips (one to drop of and one to pick up) will end up being four trips for the simple reason that Jared couldn't be bothered to change the bands on Mom's watches. They had a chance to bolster an already very positive impression but didn't want to go to the trouble. My wife has a "lifetime" battery in one of her watches we got at this store. The only time we'll ever be going in there again is to replace it. Other jewelry business we'll be taking elsewhere.

They do not take the time to fix something right. Very disappointed with the quality of my fixed…read more Ring resized and separated within a few weeks.

I needed my engagement ring resized and I went to Waldeland after reading the great reviews. I'm…read moreglad I believed the hype, my ring looks amazing! And you really can't beat the price. My ring resizing only cost $50 and it came back to me freshly cleaned. I will be recommending to my fellow future brides!

Amazing experience and only 1/10 of the price quote I received at Wedding Day Jewelers - everyone…read moreshould shop here! The large ruby on my ring became loose and they fixed it for me for just $10 (including taxes). The competitor, Wedding Day, quoted me $100 for the same repair. And... they promised completion in 7 days, but called to say it was ready in just 3 days. The competitor said it would take 10 days. Service from the sales lady was so friendly and easy to work with. The ambiance was their only downfall the 80s/90s vintage oak cases did not look so luxurious. But when prices are 90% lower than their competitors, I would shop elsewhere to figure out my favorite styles, then come here to price check before buying.