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    Apple Valley Diamonds

    4.6 (25 reviews)
    ModerateJewelry
    Closed 10:00 am - 6:00 pm

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    11 years ago

    Very friendly and helpful. From needing a battery replaced to finding a unique piece of jewelry I highly recommend Apple Valley Diamonds.

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    Review Highlights - Apple Valley Diamonds

    Friendly, professional, and quick turn around to fix and upgrade my ring!

    Mentioned in 2 reviews

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    Jared Galleria of Jewelry

    Jared Galleria of Jewelry

    1.7
    (26 reviews)
    3.3 mi
    $$$

    My wife and I had a wonderful experience in this story late last year…read more Unfortunately, today that was not the case. Granted, all I needed this day was one watch battery replaced and two watchbands changed. I had bought a new watch for my Mom (age 83) and she really wanted the old band on the new watch. So I dropped off the two watches with the salesperson "Mercedes" who told me to expect the job to be finished tomorrow. I was home maybe an hour when she called to tell me that both batteries had been changed but they were unable to change the bands because they didn't have the right tools. Now these two watches are simple Timex ladies quartz watches with the "stretchy" metal bands but I wasn't asking to modify the bands length (I don't believe THAT can be done). I just wanted to swap bands. They both were the same size and the band is held on by the same kind of pin that every other wristwatch uses. When I picked up the watches, she was kind enough to only charge me for the one battery I requested so no worries there. After the transaction was complete, I told Ms. Mercedes that I was confused by the inability to change a watchband. I noted that a third of their retail space was dedicated to selling watches but if they lacked tools to change bands then they must lack tools to remove or add links to bands so why would someone buy a watch there if they couldn't even adjust the size or change a band?. Oh no! We can change links! "But if I buy a $9000 Rolex, you wouldn't be able to remove the metal band so I could wear it with a leather band?" "I suppose we couldn't." She then tried to tell me that they cold only remove strap pins from watches that have holes all the way through the lugs. (I've never seen one that does). Never mind that 30 feet behind me was a GIANT jewelry service center. Then a couple walked in the front door and I was dismissed while she scurried off to find greener pastures. I understand that I was not a big dollar customer but I also wasn't asking for the work to be done for free. I was more than ready to pay for it. I didn't even ask, "How much?" because my earlier experience in the store had been so positive. Now what should be two trips (one to drop of and one to pick up) will end up being four trips for the simple reason that Jared couldn't be bothered to change the bands on Mom's watches. They had a chance to bolster an already very positive impression but didn't want to go to the trouble. My wife has a "lifetime" battery in one of her watches we got at this store. The only time we'll ever be going in there again is to replace it. Other jewelry business we'll be taking elsewhere.

    They do not take the time to fix something right. Very disappointed with the quality of my fixed…read more Ring resized and separated within a few weeks.

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    Kohl's

    Kohl's

    2.3
    (24 reviews)
    0.9 mi
    $$

    I love Kohl's. I have been making up for lost time by hitting a number of them whenever I have a…read morechance. On Thursday, I specifically was here to check whether there were baby Yoda silicone ice cube trays. The store in Eagan only had one, which I picked up for myself. I used it to make the most adorable, yet functional ice cubes in my hotel room's freezer that I needed to get one for a friend as a gift. I lucked out. This place had six of these ice cube trays. I got one. They were a steal at 50% off. This store also had a nice selection of graphic t-shirt. I ended up getting a Disney one with classic characters on the front, such as Mickey Mouse, Minnie Mouse, Daisy, Donald Duck, and Goofy. It was on sale, so I had to. I needed to try the t-shirt in a fitting room. Due to the pandemic, the store has one main fitting room in the middle of the store. The smaller ones scattered around the store were closed off. The fitting room that I was in was clean and bright. I liked the three hooks and a long rail to hang my items up and try them on. I ended up getting a long-sleeved tie-dyed shirt that was also marked down. I loved that the sleeves were longer. I normally have the reverse problem with sleeves. I went to line up at this store. It was a couple of days before Christmas, so the line was longer than usual. It moved at a decent pace. I got an older woman at the checkout who was in good spirits. I paid using a credit card. I also had my Kohl's points barcode scanned. It's a decent store with a ton of parking. Like with all Kohl's, you can do curbside pickup. The customer service counter is to the right when you enter the set of doors to the right of the Kohl's logo. This store is also special because it has a Sephora built into it. The Sephora is decent. It felt like being at a regular standalone one. I was impressed with the products that I saw, from the complete Fenty Beauty line, to Drunk Elephant. I liked shopping here. I'd come back again when I'm in the area. (488)

    I have shopped at this Kohls location for over 20 years & today will be my last visit. The service…read morehas digressed significantly over the past several years. I understand that there was a complete paradigm shift post-Covid, however; you can only use that excuse for so long. The employees seem as though they are not properly trained to do the simplest of tasks regarding returns/price adjustments, etc. I attempted to return a hat/glove set that didn't fit this morning. The employee that helped (?) me was unable to locate the order number or SKU number of the product in her computer even though I pulled up the order on my phone & provided the information to her. She tried over & over again. I was becoming impatient & asked her to get someone else to help her. Another employee pulled up the information finally. I paid with Kohls cash & should have received that amount back. She insisted that the dollar amount was 0, so I wasn't due anything back. After I (the customer) explained how the return credit works in this situation, I was able to get my Kohls cash back. I have shopped at the Eagan location recently & have not experienced this level of service. This tells me that the onboarding of employees is not at the level that it should be.

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    Apple Valley Diamonds - jewelry - Updated August 2026

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