I do have to say this is by far my favorite gem store! Not only can I learn how to make jewelry,…read morethere's so much quality here that it will knock your socks off! I just bought so many beautiful beads to make necklaces!! The owners are very lovely and had a fantastic sale. Everyone there is so willing and ready to help answer any questions! They even said I can come in and make my necklaces at the shop at some tables there as well, even if they don't have a class going on. These are lovely lovely people, I am honored to hang out with such royalty! If you want to experience a cup of kindness and taste it's sweetness as it goes down, come to this gem gallery and you'll experience it for yourself. One time I came in and there was a wonderful jazz band playing with treats and everything. Are you kidding me? How lovely!

I took the three silver smith courses here, and absolutely loved it!! I am now making rings,…read morenecklaces, bracelets!

I came in before Christmas with my 18-year-old niece who was very excited to purchase something…read moresmall but meaningful for her mother as a gift. It was clear that my niece is bright, but also inexperienced regarding jewelry purchases. The salesperson, Alicia (i could be spelling that wrong) showed her the few items that with the 20% sale could reach her young budget and was quick to offer her to apply for a 6 month 0% credit card. She didn't mention the card's interest rate was just shy of 40%. At checkout, Alicia offered my niece an extended warranty. We asked about cost and details of the warranty, and in more than one way. Alicia said the price was $30, and my niece agreed. Before leaving the parking garage lot of the mall, I sat with my niece to discuss the necessary post-purchase conversation, and to make sure my niece understood everything that had just transpired. We were going over the receipt when I was immediately shocked to see my niece was charged $109.99 for the warranty, not $30. With that discovery, we went right back in to the store where my niece asked Alicia for an explanation of the discrepancy, and was told that when taking into consideration the money saved on the necklace ($80 from the 20% off sale) the net cost was only $30. This was slimy. The warranty, which was about a third of the cost of the gift, was refunded. As an older adult, I stood back in support of my niece ready to step in, educate, or correct. I've also been a salesperson my entire career and have to say that what Alicia tried to pull off with the warranty was incredibly unethical and manipulating. It was not an effort to build value, business, or trust in Helzberg. My niece is 18, thankfully doesn't need financing, and has a watchdog, but what about those who don't? I would not shop here.

We went to Helzberg to look at some of their jewelry options today and were greeted by Nick. We…read morepurchased my engagement ring and wedding band at Helzberg previously and have always enjoyed working with them. Today Nick helped us as we were looking. He cleaned and inspected my ring. As we were there he also showed us my ring under the microscope which I haven't seen before. I always love coming to the ridgedale Helzberg because I have never had a bad experience with the staff. I would also recommend coming here if you are looking for any type of jewelry because the will help you find just what you are looking for! - All 3 rings in the attached photo were perched from Helzberg

Helpful, knowledgeable service-very reasonable repairs while you wait. I was able to get a necklace…read morerepaired same day-they also have watches and gold chains for sale-good prices

We went to get service done on 12/21/2025 costumer service was awful to say the least. Fasila, if I…read moream getting the name right was who "helped us" giving us a terrible attitude right from the beginning. Once we picked our item up, August helped us which made our experience way better. If you are looking to get good service on a meaningful piece, do not bring it here, even as a first time customer, their attitude was so bad that I felt as if my item (which has been in my family for decades) was going to be disrespected and treated with the same lack of care as our initial interaction with Fasila was. You are better of going someplace else.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

If you desire an educated and patient sales associate to guide you along before you make that once…read morein a lifetime purchase you will find them here. No question is a stupid question and they will take whatever time is needed to help you feel comfortable before you are sure about your purchase. You can make an appointment or just walk on in.

I am writing to formally express my extreme disappointment regarding a recent purchase from your…read moreonline store. I recently purchased a limited edition Seiko Prospex watch for $3,100. Upon receipt, it was evident that the item was a display model that had been previously handled. The watch arrived without the original hang tags or the protective stickers standard for a high-end timepiece. When I contacted customer service to address this, I was directed to a web developer who denied the condition of the item and claimed all watches are shipped in this state. This lack of professional expertise and refusal to acknowledge the facts is unacceptable for a luxury retailer. Due to this lack of quality control and inadequate customer support, I no longer feel confident in your services.

My boyfriend and I came in just to take a look at things and I really had no idea what I wanted. We…read moreworked with Shelby and she was so helpful and informative on shapes, cuts, sizing, etc. I really figured out what I was interested in and I appreciated her being so open to pull things for us to see just to get better ideas. I also really enjoyed being able to browse on our own for a bit and pick ones that caught our eye so we could narrow things down more. They have a great selection and great value as well.

First i want to give a huge shout out to everyone at Wedding day diamonds and specifically to…read moreJessica for her amazing patience, follow up and understanding of what we wanted and when we were looking for it! My husband bought my engagement ring from Wedding Day Burnsville in 2004ish followed up by both of our wedding bands. He bought stud earrings for me last year for my birthday and the topper was our custom made anniversary ring that Jessica made happen for our 20th wedding anniversary on 1/20/26! Jessica was patient with us as we tried deciding on design and then ultimately deciding but where she went above and beyond was helping to make sure we got it before we left for our vow renewal in Jamaica.....and then the manager drove it up to the St. cloud location so we could swing in and pick it up on our way from northern Minnesota to Fargo where we were flying out very early the next morning! This meant the world to us and we will never forget what Jessica and the team did for us!! Thank you Thank you Thank you Stacy & Derek

Very friendly, helpful staff. Always willing to help out, answer questions, and show watches and…read morejewelry, with no pressure.

JBH used to be the best watch dealer in the Twin Cities. They were acquired in 2021 and lost a lot…read moreof what made them special, such as a robust used & vintage watch section, their own Youtube channel about watches, and the historic flare of the old downtown location. They still have very friendly & knowledgeable staff that let's you browse and try on and are one of the only authorized Omega dealers in town, but have otherwise become more like "Watches of Switzerland".

ER Watch is the BEST WATCHMAKER I have encountered yet. Very knowledgeable and very skilled. My…read more#1 choice ! Marc

There isn't much more that needs to be said. This is the best and only place you should go. Edward…read moreknows his stuff like nobody else in the Twin Cities. Great to work with, best prices and quality work. This should always be your first choice.