I came in before Christmas with my 18-year-old niece who was very excited to purchase something small but meaningful for her mother as a gift. It was clear that my niece is bright, but also inexperienced regarding jewelry purchases. The salesperson, Alicia (i could be spelling that wrong) showed her the few items that with the 20% sale could reach her young budget and was quick to offer her to apply for a 6 month 0% credit card. She didn't mention the card's interest rate was just shy of 40%. At checkout, Alicia offered my niece an extended warranty. We asked about cost and details of the warranty, and in more than one way. Alicia said the price was $30, and my niece agreed. Before leaving the parking garage lot of the mall, I sat with my niece to discuss the necessary post-purchase conversation, and to make sure my niece understood everything that had just transpired. We were going over the receipt when I was immediately shocked to see my niece was charged $109.99 for the warranty, not $30. With that discovery, we went right back in to the store where my niece asked Alicia for an explanation of the discrepancy, and was told that when taking into consideration the money saved on the necklace ($80 from the 20% off sale) the net cost was only $30. This was slimy. The warranty, which was about a third of the cost of the gift, was refunded. As an older adult, I stood back in support of my niece ready to step in, educate, or correct. I've also been a salesperson my entire career and have to say that what Alicia tried to pull off with the warranty was incredibly unethical and manipulating. It was not an effort to build value, business, or trust in Helzberg. My niece is 18, thankfully doesn't need financing, and has a watchdog, but what about those who don't? I would not shop here. read more

Helzberg Diamonds - Ridgeline Helzberg Diamonds - Jewelry Near Me - Minnetonka, Minnesota

We went to Helzberg to look at some of their jewelry options today and were greeted by Nick. We purchased my engagement ring and wedding band at Helzberg previously and have always enjoyed working with them. Today Nick helped us as we were looking. He cleaned and inspected my ring. As we were there he also showed us my ring under the microscope which I haven't seen before. I always love coming to the ridgedale Helzberg because I have never had a bad experience with the staff. I would also recommend coming here if you are looking for any type of jewelry because the will help you find just what you are looking for! - All 3 rings in the attached photo were perched from Helzberg read more

Helzberg Diamonds - 1 engagement ring, 2 wedding bands. - Jewelry Near Me - Minnetonka, Minnesota

Thanks a million Alescia! Today my husband and I stopped in for engagement rings and wedding bands. We were greeted by Alescia and got started right away. It was a very personable experience, we took our time getting sized. As well as looking at different cuts and gold settings. After a few options Alescia mentioned how I had found my perfect ring just by observing my facial expressions and body language. She was right, after finding my perfect ring the other rings just didn't didn't make me smile as much and she noticed it. She was funny, professional, and very friendly. We really enjoyed our experience today! read more

The Beatles wrote about this store, in the song Helz-er Skelter. Not sure who buys diamonds in malls but if shopping for diamonds in a mall is your thing then you will find this place pretty expensive but probably well worth it cuz they have very good products and even though you can probably get better discounts somewhere else this is a pretty good store with pretty good service, and you can look at what you're buying instead of doing a catalogue or the internet. Way out in the west suburbs of Minneapolis is this sleepy Mall known as Ridgedale and they have a fancy diamond store inside which we quite liked and we enjoyed it more than the one inside the mall of Minneapolis. I mean the Mall of America. But the same thing really. read more

Helzberg Diamonds - Go to helz - Jewelry Near Me - Minnetonka, Minnesota

Poor customer service on May 22! I recently had a very disappointing experience with Helzberg Diamonds, Ridgedale, with Richard Miller, Store Manager. I was gifted a very nice diamond ring this Spring. I brought it to Helzberg Diamonds as that is where my aunt purchased it from and she suggested I take it there to get up to date with the lifetime warranty and check up. While I was there, and because my aunt was customer of Helzberg Diamonds for many years, I requested a service to get the ring upsized there, rather than my own jeweler. The cost for upsizing was $79.99. I left the ring there on February 24, 2024. They told me that they would call when the ring was ready in 2-3 weeks. I never received the call. I called them in early April to see if the ring was ready, and they told me it had been there for a while. Due to my travel schedule, I did not pick up the ring until, this week. Unfortunately, the ring did not fit! It was a 1/2 size too small. Now there is no way that I have gained weight in the past 2 months, and I could not fit my ring over my knuckle. The manager, Richard argued with me, and said it might be due to swelling, etc., but that he never makes a mistake and that I would have to pay another $80 to get the ring re-sized again. He would not take any responsibility for being a bit of on the size that he chose for me. In fact, he was rather a jerk about the whole thing. Given this experience, and the lack of commitment to the customer, I will never purchase from Helzberg diamonds again. This situation should have been managed with ease and grace and it was not. Given the price of jewelry, I would think that the "Manager" would have consider the potential loss of standing with customer service, and he would have taken some responsibility for the wrong size. read more

Always great service at this Helzberg store! They service jewelry I bought there with no questions asked.

10/10 Company and if you buy your rings make sure you get the warranty they will replace all your rings and damage even if they loose your ring. Lost my ring for $350 and gave me a $500 replacement! 10/10 company! read more

Kevin was AMAZING to work with! Made us feel so comfortable and happy with such a big life purchase! We truly appreciate his honestly and hard work to make the perfect custom ring! I wouldn't go anywhere else! read more

Sales woman explained that I could sign up for a monthly payment plan. A week later I received a credit card in the mail- NOT what she said I was signing up for. Thanks for messing with my credit, lady. Will not be going back. read more

Skip this store. Seriously. They have a beautiful selection of jewelry, but so does every other jewelry store. When my fiancé got my engagement ring, he was told it was under the Helzberg warranty which meant I needed to bring it in every sixth months to get cleaned and checked. No problem, and they seemed nice enough. But now that I go in to get my ring cleaned they are absolutely AWFUL. The one lady wouldn't even speak to me. Just held her hand out for me to give her my ring, and then after a few minutes of cleaning hands it back and says "that's as good as it will get." And dropped it into my hand. Ok, sorry you aren't getting commission off cleaning this ring. But she also just lost the commission for us buying wedding bands and all the friends and family we have warned. read more

I dropped my ring off for re-plating which usually takes 5 minutes, but it took 35 because the clerk could not figure out how to enter it into the register. She was very nice, but very inept. When I have dropped off my rings before it took 5 days to get it back because the rings had to be shipped out and mailed back. This location has a jeweler in house but for some reason I couldn't get my ring back for 6 days. When I went to pick up the ring at noon on the day I was told I could pick it up I was told that it was "getting worked on now" and that I could come back at 5. Granted, I am not a jeweler and don't know how long these things take, but I feel that if I couldn't pick it up until after 5 I should have been told that. It was also annoying that my ring didn't get worked on until a few hours before it was supposed to get picked up. I have gone to several Helzberg stores and have had much faster and far more efficient service so I will not be returning to this one. read more

The manager here seemed nice enough. However, the employee we first encountered was patronizing and went out of her way to make us feel as if the ring we brought in to get resized was garbage. She even compared it to her own rings, as if we cared how large the diamonds on her fingers were. That woman ruined our entire experience here. She should cash in that 50k on her fingers and buy herself a personality and some semblance of self-awareness. read more

I had a wonderful time. Everyone was very helpful. I found the perfect ring and I am so happy that I choose Helzberg. I will let all of my friends and family know that this is the best place to shop for rings! read more