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    Services - WeCare For Mamas

    Community Service/Non-Profit

    Family therapy

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    4 years ago

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    Jamie J.

    Thanks so much for your kind words. It’s an honor to serve all mamas!

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    Goodwill

    Goodwill

    2.0
    (4 reviews)

    If this is how employees are trained to treat disabled customers in their stores, just imagine how…read morevulnerable individuals are treated behind the scenes when they come to Goodwill for help? I have never felt so humiliated in a store as I did at this Goodwill location in East Ridge. This happened on 4/29/26 in late morning/early afternoon. My husband is in his 60s, a stroke survivor, and relies heavily on a cane. He has difficulty speaking and sometimes gets confused, so he needs a little extra time to communicate and understand. What happened here was the exact opposite of the patience and understanding anyone would expect from a charity that prides itself on being "inspired by compassion for the poor, sick, and disabled." A cashier named Helen told him the senior discount was 25%. My husband said that he had been told at a different location just a couple of weeks ago that it was 40%. Instead of showing an iota of empathy or patience, and try to help my husband understand, she repeatedly talked over him. He wasn't upset--he was trying to get his words out, which is already difficult for him. Her tone was incredibly loud and rude. Then, she volunteered to call the manager, Jeremiah, like she was bringing in back up. Which I suppose she was because he was no better--if anything, he was worse because he was the manager and should have tried to de-escalate Helen's irritation and the situation in general. Instead, just like his employee, he also talked over my husband repeatedly, didn't allow him to finish a sentence, and showed ZERO patience or empathy. To the point that my husband was reducing to asking, 'Can I please finish my sentence?' multiple times and was ignored while Jeremiah kept talking over him. It was impossible for my husband to communicate at all. We were calm the entire time. No threats or yelling. Not even any foul language. Yet instead of showing any understanding toward an elderly, disabled man who may have simply been confused, we felt completely attacked. When my husband tried one more time, "Can I please finish my sentence?" - We were then told that if we didn't leave, we would be escorted out. Imagine a disabled man in his 60s, barely able to walk with a cane being forcibly escorted out of a Goodwill of all places because he was misinformed on the senior discount! The entire exchange, from start to finish, lasted only a few minutes. We left quietly--but the experience was deeply upsetting and humiliating. No one deserves to be treated this way. This was not just poor customer service--it was openly rude, dismissive, and lacking in basic human decency. What makes this even more troubling is that this experience is completely at odds with Goodwill's stated mission to support individuals facing barriers to independence. Again - If this is how employees are trained to treat disabled customers in their stores, how are vulnerable individuals treated behind the scenes when they come to Goodwill for help?

    This goodwill is not the smallest location I've ever been to, and the items to browse didn't fill…read moreit up. There weren't many options, and no one in my party found anything. It was clean for a thrift store and the employees where quite nice. There just wasn't enough to browse through. They had a lot of t-shirts, which isn't a good quality in a thrift store. Overall, I probably won't be back, but was impressed by how nice the employees were!

    Chattanooga Lactation

    Chattanooga Lactation

    5.0
    (2 reviews)

    New mom of a 3 month old baby here,…read more First visit was for a prenatal, and after the baby was born we have been going to Chattanooga Lactation almost every week. In office meetings with Ashley Lucas and at home visits from Audrey Coles helps the new mom journey tremendously. After 2-3 weeks of working on a wide open latch (because some baby will learn faster than others) Ashley suggested that baby may have a tongue tie problem. After the surgery it has been smooth sailing. No question is ever discouraged or look down upon & both have been very understanding and encouraging to us when baby and i had problems. Basically a new found mom friend with actual knowledge & multiple tools to help baby & new mom with feeding journey. My experience have been wonderful and i hope other new moms will get the help they need from Chattanooga Lactation.

    ASHLEY IS AMAZING! She is exactly what breastfeeding mamas need and deserve in their nursing…read morejourney. My husband and I met with her 3 times, all covered by our insurance, and she is hands down been the best tool we have utilized during our parental leave for our first born. She made us feel empowered when everything we read or heard could make us feel incompetent. She helped us in how to administer medicine to a newborn, without her fussing/fighting, she helped us address her lip tie and understand how to move forward, and she also helped us understand that "scheduling" newborns isnt always as easy as everything you read. She allowed us to take back control of our schedule with a newborn. She's absolutely necessary in my mind, and I will continue to use her for our next child! Thanks Ashley!

    WeCare For Mamas - nonprofit - Updated July 2026

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