Des on the service reception is lovely!…read more Very good customer service- I brought the car in with a few queries on breaks and also thought my windscreen wipers needed replacing. He didn't want to do anything with the breaks as they don't need it for another 4 months and he also said my window wipers looked quite new, was I sure? ...I bought them cheap last year and they're pretty poop do I've got brand new ones now so I can see again, I'm sure the roads of Manchester will be happy! Also do free fitting with parts and gave my car a clean inside and out because "it's a little muddy" haha (my office is a building site atm!!!)

Arnold Clark on Chester Road is located in the Old Trafford district of Manchester…read more I came here looking to get a car on Motability after passing my driving test, and the team here couldn't have made me feel more welcome, they didn't treat me differently through being a Motability customer, and they dealt with me with care and kindness. I explained how I was only planning to look at cars which I could get on the scheme and I was planning to get it at a later date, the salesmen accepted this, they weren't pushy or forceful, they didn't encourage me to try and get the car early, they accepted my decision. The salesman even told me if I came back in the future, I wouldn't need to specifically ask about him. I felt they cared more about me as a person than my money and sealing the deal. The dealership is clean, and the selection of Vauxhall vehicles is very good, including the new Mokka range, which I was most interested in, the overall interior of the dealership and selection in the showroom were better than other Vauxhall dealers I've visited in the past. Even the opening hours make sense - one of the biggest frustrations in my ongoing search for a car has been how early some dealerships close, it doesn't make sense to me how many will close as early as 6 pm or even 7 pm, which certainly doesn't give chance for most people (especially those buying a new car) to attend after work, they're open until 8 pm during the week, which is ideal. In the end - I didn't end up getting the car due to issues with Motability after their quarterly list was updated, but I will 100% be returning to Arnold Clark on Chester Road in the future when looking for a Vauxhall, mainly down to the quality of the service, as well as the opening hours and overall positive vibes around the show-room. I couldn't fault my experience.

I was a 3-time customer of Arnold Clark; unfortunately, I will never be one again…read more Should you have any major issues following purchase, please beware that their post-sales service is appalling. I lost hours of personal and work time in communication with them and travelling to and from branches, not to mention an undue amount of stress attempting to resolve the situation and in communications with an incompetent workforce. 8 days following purchase, I raised a fault with the vehicle to Arnold Clark. When given the opportunity to find the fault, the Salford branch advised me that the brake discs were pitted and needed replacing, and that this should have been noticed during the pre-sale preparation of the vehicle (a statement which head office have since contradicted). The brake discs were replaced under the post-purchase warranty; however, they were unable to replicate the fault the vehicle had been booked in for at this time. The fault recurred and the car was then booked in at the Bolton branch, which was the original purchase site. As I no longer felt safe with the vehicle due to the fault, coupled with what I had been advised regarding the brake discs, I employed my 'Right to reject' as per the Consumer Rights Act 2015. Whilst awaiting confirmation of the fault to proceed with rejection, I asked the branch manager, Dan Edwards to investigate why the car had been sold with the brake discs in bad condition (which I had previously requested of more junior staff) and requested the return of the wiring for the dashcam which I had had installed, Dan assured me he would come back to me on these points. Alas, he did not. I sent a follow-up email confirming my intention to reject and raised these points again. They were subsequently ignored, and Dan then became abrupt and ceased communications. I then wrote a formal complaint to Arnold Clark's customer service department. I received a response to only one issue raised, with no actual explanation on this point and no response regarding the rest of my complaint, including the queries relating to the brake discs and wiring. Following this unsatisfactory response, I requested that my complaint be escalated to a senior manager. Almost a week later, I received a response from a manager, this time responding to multiple points raised, although still missing some. I was advised that my comments regarding the service received from staff would be investigated internally and that I would receive no feedback on this and that this was Arnold Clark's final response. Arnold Clark clearly do not care about customer retention or customer satisfaction, if the points raised had been responded to accordingly in the first instance, I may have considered purchasing another car from them in the future, but I certainly will not now. It is also worth noting that Arnold Clark do not offer any courtesy vehicles suitable for those with limitations due to physical ailments or those with an automatic-only driving licence. In addition, I would encourage anyone looking to purchase a vehicle from Arnold Clark not to use their ADD500 part exchange promotion and to instead negotiate their part exchange value further. Should there be any reason to reject the vehicle, this value is non-refundable as per the T&Cs. No one expects to have to reject a vehicle; if I had any expectation of this, I would have negotiated myself as I would not have accepted the non-promotional value. I have now suffered substantial loss due to this experience, losing at least 12 hours of work, paying for the fuel of family and friends and for taxis, the cost of dashcam installation, the cost of changing vehicle insurance and tax for a vehicle I barely used (due to safety concerns and faults being looked into at branch), and the part exchange value, with no way to recoup this. Overall, I now have an extremely negative view of the Arnold Clark brand and the competence of their customer service department, a loyal customer lost

Purchased a car from them. After i month echaust system was rusty and had to be replaced.they told…read moreme the soft top wss on good condition. That has to be replaced cost £1000. Uhey will sell you anything. They gave me an mot with a car that is not roadworthy Avoid this company Malcom E

Terrible . Agreed price to sell car on our behalf. Took car away, drove it for 40miles somewhere…read moreand returned next day saying it was not worth their time. Left them looking like dodgy second hand car dealers who just wanted a joy ride. Will not be recommending them or their services. Very disappointed.

I visited Arnold Clark in Salford during my ongoing search to find a new car. I was originally…read moreconfused in finding out which brands were located here, as they come up on Google Maps as a Vauxhall dealer, and also list Vauxhall on their website, even though Vauxhall isn't stocked here. The nearby Arnold Clark in Stretford does have Vauxhall however, but this confusion should be addressed. The dealership is fairly large, and it is split across a large MG building, and a smaller building with FIAT. I was more interested in taking a look at the new FIAT 500 electric model, which was in the smaller building. They did appear to be understaffed, with only one staff member working, he didn't appear in the slightest interested in communicating with me, he provided very little information about the car and just left me to it, I felt like a nuisance and a bother just by speaking to him. I wasn't too impressed with the car overall, mainly down to the size, it felt comfortable to drive but the lack of space wouldn't have been suitable for my needs. I was impressed with the service at the nearby Arnold Clark dealership but was left disappointed with this one. You wouldn't think they were in a commission-based game! 2*

Do not buy from this company. Tried to lease a car on the 18th of August and because of their…read moreincompetence and their errors when processing a finance check on my credit report, they applied 47 times for check which has hugely impacted my credit score. They won't take any responsibility for it and now I am left with a bad credit score, it went from 946 to 720 and also no vehicle. When addressing this with the staff and management, their response was "well just cancel the car then" and "it's not our issue". 8 weeks later, and I am still in the same position, no vehicle and a bad credit score. Do not buy from them!