Arnold Clark on Chester Road is located in the Old Trafford district of Manchester. I came here looking to get a car on Motability after passing my driving test, and the team here couldn't have made me feel more welcome, they didn't treat me differently through being a Motability customer, and they dealt with me with care and kindness. I explained how I was only planning to look at cars which I could get on the scheme and I was planning to get it at a later date, the salesmen accepted this, they weren't pushy or forceful, they didn't encourage me to try and get the car early, they accepted my decision. The salesman even told me if I came back in the future, I wouldn't need to specifically ask about him. I felt they cared more about me as a person than my money and sealing the deal. The dealership is clean, and the selection of Vauxhall vehicles is very good, including the new Mokka range, which I was most interested in, the overall interior of the dealership and selection in the showroom were better than other Vauxhall dealers I've visited in the past. Even the opening hours make sense - one of the biggest frustrations in my ongoing search for a car has been how early some dealerships close, it doesn't make sense to me how many will close as early as 6 pm or even 7 pm, which certainly doesn't give chance for most people (especially those buying a new car) to attend after work, they're open until 8 pm during the week, which is ideal. In the end - I didn't end up getting the car due to issues with Motability after their quarterly list was updated, but I will 100% be returning to Arnold Clark on Chester Road in the future when looking for a Vauxhall, mainly down to the quality of the service, as well as the opening hours and overall positive vibes around the show-room. I couldn't fault my experience. read more

Arnold Clark Automobiles - Car Dealers Near Me - Manchester, MAN

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I was a 3-time customer of Arnold Clark; unfortunately, I will never be one again. Should you have any major issues following purchase, please beware that their post-sales service is appalling. I lost hours of personal and work time in communication with them and travelling to and from branches, not to mention an undue amount of stress attempting to resolve the situation and in communications with an incompetent workforce. 8 days following purchase, I raised a fault with the vehicle to Arnold Clark. When given the opportunity to find the fault, the Salford branch advised me that the brake discs were pitted and needed replacing, and that this should have been noticed during the pre-sale preparation of the vehicle (a statement which head office have since contradicted). The brake discs were replaced under the post-purchase warranty; however, they were unable to replicate the fault the vehicle had been booked in for at this time. The fault recurred and the car was then booked in at the Bolton branch, which was the original purchase site. As I no longer felt safe with the vehicle due to the fault, coupled with what I had been advised regarding the brake discs, I employed my 'Right to reject' as per the Consumer Rights Act 2015. Whilst awaiting confirmation of the fault to proceed with rejection, I asked the branch manager, Dan Edwards to investigate why the car had been sold with the brake discs in bad condition (which I had previously requested of more junior staff) and requested the return of the wiring for the dashcam which I had had installed, Dan assured me he would come back to me on these points. Alas, he did not. I sent a follow-up email confirming my intention to reject and raised these points again. They were subsequently ignored, and Dan then became abrupt and ceased communications. I then wrote a formal complaint to Arnold Clark's customer service department. I received a response to only one issue raised, with no actual explanation on this point and no response regarding the rest of my complaint, including the queries relating to the brake discs and wiring. Following this unsatisfactory response, I requested that my complaint be escalated to a senior manager. Almost a week later, I received a response from a manager, this time responding to multiple points raised, although still missing some. I was advised that my comments regarding the service received from staff would be investigated internally and that I would receive no feedback on this and that this was Arnold Clark's final response. Arnold Clark clearly do not care about customer retention or customer satisfaction, if the points raised had been responded to accordingly in the first instance, I may have considered purchasing another car from them in the future, but I certainly will not now. It is also worth noting that Arnold Clark do not offer any courtesy vehicles suitable for those with limitations due to physical ailments or those with an automatic-only driving licence. In addition, I would encourage anyone looking to purchase a vehicle from Arnold Clark not to use their ADD500 part exchange promotion and to instead negotiate their part exchange value further. Should there be any reason to reject the vehicle, this value is non-refundable as per the T&Cs. No one expects to have to reject a vehicle; if I had any expectation of this, I would have negotiated myself as I would not have accepted the non-promotional value. I have now suffered substantial loss due to this experience, losing at least 12 hours of work, paying for the fuel of family and friends and for taxis, the cost of dashcam installation, the cost of changing vehicle insurance and tax for a vehicle I barely used (due to safety concerns and faults being looked into at branch), and the part exchange value, with no way to recoup this. Overall, I now have an extremely negative view of the Arnold Clark brand and the competence of their customer service department, a loyal customer lost read more

Arnold Clark is a place to avoid at all costs. Their service is appalling. Their Managers tell downright lies. All they want is your money. After just 200 miles my £19K 4 year old Golf with 21,000 miles on the clock developed a serious water leak. That was July 25th. Now August 5th and still no sign of when they will carry out repairs. Also have major problem transferring Private Plate. So far 4 failed attempts - always someone else's problem. Sales Manager agrees to rectifiy problem. Phoned to make sure he was available at 3pm August 5th to be told he had just gone to lunch and will phone me back. That was one and a half hours ago. Long lunch !! According to their job prospectus they have half of one hour for lunch. Clearly NO ONE can be trusted at Aronld Clark. AVOID. read more

Back once again with the renegade master, D4 damager power to the people.... The song is playing in my head as I write this. Mainly because I've been back and forth this month sorting out servicing and MOT for my car which I also bought from here. If I was to summarise in one sentence all there is to say about AC, it'd be 'I'm nothing but impressed.' Buying a car can be stressful business, looking after it ain't a breeze either. Getting one from from here however doesn't feel like a normal 'here Ya go see Ya later' sale transaction. You don't just by a product and leave. It feels like a long term investment, Beginning of a relationship, one that gets stronger with time. It's fairly clear they invest heavily in their staff because it feels like they genuinely care. I say 'feels like' because sure some of the times cheddar is involved in the service. The cheesy grin and cringe worthy 'sir' here n there. The small talk, the corporate marketing lingo 'we believe in this n that' all that jazz...But on the whole there really isn't much to complain about. The show room is spacious and there's ample space to relax with a magnificent coffee machine to keep you (and if you have kids) company. (There's a kids play area... No coffee for the kids!) I've been dealing with the same staff for over a year and they've been there longer than that, so low staff turnover is always a good sign for any business. The service and MOT plan is well worth having if you buy a car from here. It's such a hassle free and honest place to get it done. And they do it right, there are no short cuts. Which, at the end of the day is important.. safety comes first n all that. It's obviously not everyday you rock up on Yelp thinkin, Hmm need to find a decent place to buy new wheels. But if you ARE in that place I'd highly recommend AC. Sure it might be a couple of grand steeper but it's very stress free with the service/MOT plus various other add ons. read more

Arnold Clark Automobiles - Car servicing time...time to look at cars that aren't so good but they'll try and flog em anyway ha - Car Dealers Near Me - Manchester, MAN

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Well what can I say Arnold Clark in Stretford , when I first walked in I was welcomed with by the friendly receptionist, I was given time to have a look round the showroom , I then got talking to one of the salesman and explained to him what I was after , he pointed me to a car and showed me round we then sat down to sort out a deal I was surprised to what a great deal I got on my new car. A few days later I picked up my new Astra Thanks again to Scott and his team I will definitely be returning when its time to buy a new car again. read more

Worst place to buy a car from. Problems with both cars that I have had. Never any courtesy cars available. Very unorganised, rude incompetent staff that lie. Not even had the car for a year and engine management light been on over 5 times! read more

Had a service done in March. Told them it was leaking water which needed a new water pump and a gasket which they didn't have. After a few phone calls managed to get a date of May 20th to get it fixed. Dropped it off at 7.30 am and was told to expect a phone call about 2pm. Received a call at 11.10am so was pleasantly surprised as I could now go during my lunch break. They had even washed and valeted the car so again another plus point . So far I have had no problems with AC touch wood and hope this will continue. read more

Well what can I say! Arnold Clark really do not appear to care about their business customers! When you buy a vehicle and take it back 8 times you really would expect to get at least an apology or some sort of compassion but no! The Manager seems to think I am putting him out! Business customers who rely on a vehicle for their work simply cannot put up with this sheer lack of help and understanding and I would NEVER recommend anyone buying from this company as they DO NOT CARE. They only want to take your money and will do anything to get it and they genuinely do not care about the customer. I could not run my business like that. read more

These people have got to be the worst people to buy a car from!! They sell you a car, get you to sign the paperwork then bump the price up when you collect it, completely ignoring the "sale of goods act" their loophole is that you haven't yet signed the finance documents - so be aware, should be called Arnold Shark!! read more