I visited Arnold Clark in Salford during my ongoing search to find a new car. I was originally…read moreconfused in finding out which brands were located here, as they come up on Google Maps as a Vauxhall dealer, and also list Vauxhall on their website, even though Vauxhall isn't stocked here. The nearby Arnold Clark in Stretford does have Vauxhall however, but this confusion should be addressed. The dealership is fairly large, and it is split across a large MG building, and a smaller building with FIAT. I was more interested in taking a look at the new FIAT 500 electric model, which was in the smaller building. They did appear to be understaffed, with only one staff member working, he didn't appear in the slightest interested in communicating with me, he provided very little information about the car and just left me to it, I felt like a nuisance and a bother just by speaking to him. I wasn't too impressed with the car overall, mainly down to the size, it felt comfortable to drive but the lack of space wouldn't have been suitable for my needs. I was impressed with the service at the nearby Arnold Clark dealership but was left disappointed with this one. You wouldn't think they were in a commission-based game! 2*

Do not buy from this company. Tried to lease a car on the 18th of August and because of their…read moreincompetence and their errors when processing a finance check on my credit report, they applied 47 times for check which has hugely impacted my credit score. They won't take any responsibility for it and now I am left with a bad credit score, it went from 946 to 720 and also no vehicle. When addressing this with the staff and management, their response was "well just cancel the car then" and "it's not our issue". 8 weeks later, and I am still in the same position, no vehicle and a bad credit score. Do not buy from them!

I bought 2022 Toyota corolla from rrg salford Quays (Manchester) and service plan.they will not…read moreservice as written in plan and now these days I have issue with my car. Which they claim wrong fuel but I have receipt and cctv video it was a right fuel in it always. Especially as they said last time. They are trying to break the warranty by wrongly imposing on me. Totally wrong and fake reports. They want 611 pounds for plugs ,drainage system and pipes. And hybrid battery comes on low life may be need change as they said in fake reports. And most funny thing is i did drive nearly 5 hours.It's all ripping off innocent people and scams them. They even not provide any curtesy car. And I am suffering with no work and routine schools drop off & pick up my kids. And you will never find any complain email address anywhere on website on their documents or any booklets. Only one form online with fill in details and 1500 words. You can't contact management and ceo or higher directly what under them employees doing with customers, or it might be possible it all happens with their totally support and concerns involves in it.

I used RRG for a service and MOT this year and thought they were pretty good, all in all…read more Dealerships are obviously more expensive but I felt they did a thorough job and didn't overcharge. Customer service itself was also good - there was a bit of a hiccup on the day I arrived because they didn't have the courtesy car they had promised but luckily I was able to go back the next day and they gave me a discount on the price for my trouble.

Top quality service from start to finish from Danny hill. Great rate on the finance and a lovely…read morelooking vehicle to match! The VW Golf drives like a dream! Thanks Dan.

Des on the service reception is lovely!…read more Very good customer service- I brought the car in with a few queries on breaks and also thought my windscreen wipers needed replacing. He didn't want to do anything with the breaks as they don't need it for another 4 months and he also said my window wipers looked quite new, was I sure? ...I bought them cheap last year and they're pretty poop do I've got brand new ones now so I can see again, I'm sure the roads of Manchester will be happy! Also do free fitting with parts and gave my car a clean inside and out because "it's a little muddy" haha (my office is a building site atm!!!)

I've had pretty good customer service following the purchase of a couple of new cars here…read more Every time I buy a new car I seem to be assisted by some newbie rather than an experienced salesman, although they have always been friendly enough and I consider that the deal I got was reasonable enough. The service department are always good at keeping you informed of how work is progressing and the pricing is reasonable for a main dealer.

bought a Mercedes from Dace motors on finance drove away everything seemed ok .what a disaster car…read morehad funny smell which got worse.it stunk of cannabis,shortly after had to get new battery £600,then head gasket wnet fortune to put right absolutely done buy a car from these people they are con merchants

Bought a car from Dace, after 4000 miles it started missfiring badly. Found the fault was that…read moretheir incompetent fitters had fitted the wrong spark plugs to the engine and this has caused the ceramic around the electrode to disintegrate and go into the combustion chambers. When viewing the car, the pre sale service was questioned because to me the oil was not fresh it was black and smelled of petrol. So the salesman came back with an invoice of parts fitted to the car and on that invoice it states they fitted whatever cheap plugs they could find because obviously the correct plugs were too expensive. So they fitted plugs that were 10mm too short, the wrong electrode material and the wrong heat range. Maybe they are trying to cut corners to pay for their loan on the fancy new showroom but either way, you don't want to buy a car that they've touched and they will also ignore you when they have touched it, and it no longer works because of what they did!

Took my not even 2 year old s1000rr for warranty check, ended up having it serviced. Wish I never…read morestepped foot in the place. Staff to busy talking amongst them selves or eating breakfast. There was confusion as to weather they had fitted parts they had charged me for. Some staff was rude, I was made to unload my bike in pouring rain as they refused to let unload it in their workshop. Saw them abusing customers bike on road test. Was told it would take an hour and half max, 3 hours later I called them to find it was ready, I was told it needed a battery but then never bothered to check if they had one. After paying the bill I found they had damaged the bike due to service wash by using traffic film remover resulting in milky stain marks all over the bike, I refused to take the bike back. They attempted to cure it by masking the the fault with silicone spray to make it shine after me asking them not to. They tried to deliver it back a second time after using maguires quick clay bar even tho maguires said it would not work on the damage they caused. I paid to have 2 inpendent inspection done on the bike and both said no amount of cleaning will put it right new parts are needed including frame. Not only did they damage it by the service wash, they scratched most of the bike including the £4000 extras (carbon fibre) they wore the finish on frame down in area due to aggressive polishing. They had the same bike in for sale and I asked them to give me that in way of replacement, to which they refused. The head of business admitted they have done this before. The Md of the company would not have the decency to speak to me. I was told by an other head of business at an other one of there sites "what do I expect from a 2 year old bmw?) this went on for 8 long months, I was spoken down to all the time, they refused to put it right and even had the cheek to try and charge me storage as I would not take the bike back till the matter was sorted out. I ended up claiming on their public liability insurance which paid me out £16000 after being told that I would get nothing from them. If you value you're bike, take it some where else

Williams does offer excellent customer service. Although I didn't buy my current BMW from them you…read morewouldn't know. This garage is well placed in the city centre and offers servicing, new and used car sales. Repairs (for accidents) are done at another location. On arrival the welcoming is prompt and courteous as you would expect. The facilities for customers are good with speciality coffees, juices, coke, soft drinks and cookies all available for you, even free wifi. Their big let down is the waiting area and poor seating arrangement and seats themselves... This is not the BWM ethos you would expect, such a shame as this is what lets down this good experience from making it a great experience.

Bought my Rav 4 from here. Great staff - extremely helpful and not too pushy (makes a change from…read moremost car sales places!) If you are after a new or used Toyota, they have loads in stock - good quality cars at good prices. When I bought my car, I swapped my private reg over and they were more than helpful in getting this sorted for me. Couldn't recommend more highly