I initially called after seeing a vehicle on AutoTrader. The individual who answered the phone,…read moreAnnie, was both prompt and courteous in her service. Then, I was forwarded to Peter Earnshaw, a sales rep for Arnold Clark. He invited me down to see the vehicle and offered to reserve it for me for a fully refundable £100 deposit - pretty fair in my opinion. So, I visited the showroom and saw the vehicle (BMW 3 series - £18,500). It had a few tiny defects/flaws, which I pointed out to Peter. He promised that by the end of the week, they would all be fixed, at no additional cost (alloy buff, repainting of front offside bumper, valet, and touch up paint of driver's side door). Unlike other car companies, Peter offered me a test drive for as long as I wanted - not a 3 minute journey up and down the road. This drive confirmed that the vehicle was right for me, after driving it over normal roads, bumpy roads and then the motorway (massive bonus points for this - it shows they have nothing to hide about the car). So, back on Monday to re-inspect the car after the touch-up work. Unfortunately, I arrived a bit later than agreed (traffic) but regardless, Peter made time for me and ensured I received his full attention. True to his word, the car was immaculate. He didn't rush me, answered my (endless) questions, and was a genuinely nice guy. He didn't use any of the slimy sales tactics you can sometimes expect at showrooms, but was honest and direct and his approach. After discussing the different payment options, including finance, I opted for a cash purchase. Despite this, obviously, not generating as much revenue for the company, Peter wasn't pushy or forceful. Then, opposed to the usual drivel of going through the 650,392 add-on products available (alloy insurance, extended warranty, etc.), Peter simply offered a single product: GAP insurance to cover the write-off cost versus the cash price. He explained this product to me once, I responded with no, and we moved on. Again, massive bonus points for not trying to force or use scare tactics to sell the product. Finally, after paying for the car and getting ready to drive away, I noticed the spare key had a dead battery. Straight away, Peter offered two resolutions: leave it with him to fix, or bring it back the following Monday to have it done on-site while I wait. This is despite me paying for the car and him having "done his job" - indicative of good service. To top it off, I mistakenly left my driving license at the showroom (I didn't know) and received a phone call a few days later. They are posting it back to me, recorded delivery, for free of charge. Honestly, based on my experience, I do not know how this place has a single negative review. I unreservedly recommend both Arnold Clark and Peter Earnshaw to any prospective customers.

I visited Arnold Clark in Salford during my ongoing search to find a new car. I was originally…read moreconfused in finding out which brands were located here, as they come up on Google Maps as a Vauxhall dealer, and also list Vauxhall on their website, even though Vauxhall isn't stocked here. The nearby Arnold Clark in Stretford does have Vauxhall however, but this confusion should be addressed. The dealership is fairly large, and it is split across a large MG building, and a smaller building with FIAT. I was more interested in taking a look at the new FIAT 500 electric model, which was in the smaller building. They did appear to be understaffed, with only one staff member working, he didn't appear in the slightest interested in communicating with me, he provided very little information about the car and just left me to it, I felt like a nuisance and a bother just by speaking to him. I wasn't too impressed with the car overall, mainly down to the size, it felt comfortable to drive but the lack of space wouldn't have been suitable for my needs. I was impressed with the service at the nearby Arnold Clark dealership but was left disappointed with this one. You wouldn't think they were in a commission-based game! 2*

bought a Mercedes from Dace motors on finance drove away everything seemed ok .what a disaster car…read morehad funny smell which got worse.it stunk of cannabis,shortly after had to get new battery £600,then head gasket wnet fortune to put right absolutely done buy a car from these people they are con merchants

Bought a car from Dace, after 4000 miles it started missfiring badly. Found the fault was that…read moretheir incompetent fitters had fitted the wrong spark plugs to the engine and this has caused the ceramic around the electrode to disintegrate and go into the combustion chambers. When viewing the car, the pre sale service was questioned because to me the oil was not fresh it was black and smelled of petrol. So the salesman came back with an invoice of parts fitted to the car and on that invoice it states they fitted whatever cheap plugs they could find because obviously the correct plugs were too expensive. So they fitted plugs that were 10mm too short, the wrong electrode material and the wrong heat range. Maybe they are trying to cut corners to pay for their loan on the fancy new showroom but either way, you don't want to buy a car that they've touched and they will also ignore you when they have touched it, and it no longer works because of what they did!

The dealership is fraud they sold me a gt63 with bad breaks cost me 10k and sold me a cpo warranty…read moreand never cancelled them I ask them over and over and never got my second key. The gm is terrible and liar.

An excellent company! Bought a 2nd hand car (2006) from them…read morelast year, and it's just approaching its MOT without a single problem so far. They have a good, simple business model where it makes financial sense for them to treat their customers properly. As a single woman, it was refreshing to be treated as an intelligent adult. Car was advertised online, fitted my needs seemed a good price, so I called and reserved. Easy to arrange a test drive. There were a few minor issues with the car, which they fixed and had it MOT'd and valeted 2 days' later. The office staff arranged the tax, and I was set. Even after doing a lot of research, and being confident the model was reliable, I still had a niggling doubt about such a good deal being legit, but everyone there was upfront, friendly and helpful. An excellent family company - will definitely use again and happy to recommend.

I've had pretty good customer service following the purchase of a couple of new cars here…read more Every time I buy a new car I seem to be assisted by some newbie rather than an experienced salesman, although they have always been friendly enough and I consider that the deal I got was reasonable enough. The service department are always good at keeping you informed of how work is progressing and the pricing is reasonable for a main dealer.

An excellent independent BMW garage. Much cheaper than a main dealer, and completely trustworthy…read more One perfect example of this was my recent service, where I was advised that my front suspension/shocks would need replacing soon, but as it was 5 months from my MOT, they advised leaving it until then to have them done. I dropped my car in for an MOT recently, and was pleasantly surprised to find that they'd cleaned and hoovered it, free of charge. I've never been to a garage where I can expect to have honest and genuine advice, regardless of the financial incentives for the company.

From the owner: Celebrating 50 Years In 2017 of Continued Business With An Enviable Reputatiuon For Selling High…read moreQuality Low Mileage BMW's. Full Workshop Facilities & The Latest In Diagnostic Equipment. All Aspects of Owning a BMW Can Be Catered For.

Took my not even 2 year old s1000rr for warranty check, ended up having it serviced. Wish I never…read morestepped foot in the place. Staff to busy talking amongst them selves or eating breakfast. There was confusion as to weather they had fitted parts they had charged me for. Some staff was rude, I was made to unload my bike in pouring rain as they refused to let unload it in their workshop. Saw them abusing customers bike on road test. Was told it would take an hour and half max, 3 hours later I called them to find it was ready, I was told it needed a battery but then never bothered to check if they had one. After paying the bill I found they had damaged the bike due to service wash by using traffic film remover resulting in milky stain marks all over the bike, I refused to take the bike back. They attempted to cure it by masking the the fault with silicone spray to make it shine after me asking them not to. They tried to deliver it back a second time after using maguires quick clay bar even tho maguires said it would not work on the damage they caused. I paid to have 2 inpendent inspection done on the bike and both said no amount of cleaning will put it right new parts are needed including frame. Not only did they damage it by the service wash, they scratched most of the bike including the £4000 extras (carbon fibre) they wore the finish on frame down in area due to aggressive polishing. They had the same bike in for sale and I asked them to give me that in way of replacement, to which they refused. The head of business admitted they have done this before. The Md of the company would not have the decency to speak to me. I was told by an other head of business at an other one of there sites "what do I expect from a 2 year old bmw?) this went on for 8 long months, I was spoken down to all the time, they refused to put it right and even had the cheek to try and charge me storage as I would not take the bike back till the matter was sorted out. I ended up claiming on their public liability insurance which paid me out £16000 after being told that I would get nothing from them. If you value you're bike, take it some where else

Williams does offer excellent customer service. Although I didn't buy my current BMW from them you…read morewouldn't know. This garage is well placed in the city centre and offers servicing, new and used car sales. Repairs (for accidents) are done at another location. On arrival the welcoming is prompt and courteous as you would expect. The facilities for customers are good with speciality coffees, juices, coke, soft drinks and cookies all available for you, even free wifi. Their big let down is the waiting area and poor seating arrangement and seats themselves... This is not the BWM ethos you would expect, such a shame as this is what lets down this good experience from making it a great experience.

Very pleasant experience. The sales people at MP Motor…read moreCompany couldn't do enough, they even picked me up from the train station, have you known a used car dealer to ever do that? There were loads of cars on their web site and I wasn't disappointed when I arrived as the car I came to see was immaculate and I fell in love as soon as i test drove it. I have already passed on their details to friends of mine and i know at least one of them has also bought from MP, they too are very pleased their new car.

MP Motor Company has a very nice set up with loads of car choice…read more Really close to the M61 near Bolton, so was easy to find Sales people and cars are excellently turned out. It is a pleasure to come across such a professional comapny that seems to have your best interests at heart.