Update - after my initial review James from the Fayetteville store reached out to me to make things…read moreright. To his credit he did make things right. The shipping fee was reimbursed and also credited if I decide to purchase another vehicle. I understand things happen and I don't blame the Fayetteville store. I blame the corporation and the process. That being said I do feel that I will give Carmax a second chance. Original post - I reserved a car 2 weeks ago that was to be shipped from Ohio to Fayetteville. The delivery window has come and gone and I still can't get an update. Shipping fees are non-refundable even if the car hasn't moved. I feel like I've been scammed.

I paid $199 on 4/13/26 to have a 2024 KIA Telluride shipped from FL to Fayetteville, NC location. I…read morescheduled an appointment to test drive the vehicle today, 4/27/26. However, to my disappointment the vehicle was not in the condition pictured online. It had multiple areas with chipped paint on the front bumper, around the windows, and top of the vehicle. It has a large scratch on the plastic above the tire on the driver side going down the bumper. I questioned the salesman why this was not documented online or if it happened during transit why wasn't I notified. He advised it's a used car it's going to have imperfections. Online the listing only showed an imperfection for one of the rims. If this vehicle would have been accurately posted online I would have NEVER paid for shipping cost. This vehicle only has 12,XXX miles and 2 years old. I requested a refund for the shipping cost through corporate due to the way this vehicle is fraudulently shown online. I spoke with salesman at the Fayetteville location they informed me the manager did not see anything wrong with the vehicle. I informed him of all the areas I saw wrong with the vehicle. He stated he would go look and call me back. He returned my call a little later stating those are all signs of normal wear and tear on a used vehicle. They do not show those pictures online because it's normal. I asked him about the scratches. He told me good news he was able to get it off with his fingernails. He wanted me to come back to look at the vehicle. I advised him no way he got the scratches off with his fingernails. I felt of the scratches myself while viewing the vehicle. The scratches did not budge, paint was completely gone, and the metal of the car was showing. He stated he would not be able to refund me but could give me a $199 credit to have another vehicle shipped through Carmax. I explained I wanted a refund and did not want another vehicle shipped here. He refused the refund and stated they don't post all imperfections of cars online. The 360 pictures online are stock photos. They don't have access to take 360 photos. I explained in detail the other photos posted did not show the scratches on the bumper or chipped paint on the vehicle. This was my FIRST experience with Carmax and it will be my LAST. This is complete FRAUD to inaccurately represent a vehicle condition online. I would have NEVER paid to ship the vehicle here if I would have known the accurate condition. DO NOT SHIP/PURCHASE vehicles from Carmax. They are shady and do dirty business! No way he got those scratches off with his fingernails. I have attached pictures of the online post as well as pictures I took today of the vehicle. You can see for yourself how fraudulently this vehicle was advertised. Carmax should 100% give me a refund for its FALSE advertisement! If I could give them NEGATIVE STARS I would. They do not even deserve a 1 star! UPDATE 4/28/26: Carmax Customer Service REFUSED to refund my money. Will only provide a $199 shipping credit to have another vehicle shipped. They told me today they were able to buff the scratch off of the bumper on the vehicle. However, yesterday I was told they were able to use their fingernails to get the scratch off the bumper. So which one is it? Regardless the vehicle had a scratch, chipped paint, etc that was NOT documented online. Again, if the car was accurately posted online I would have NEVER paid to ship the vehicle. I have filed a complaint with the Better Business Bureau! DO NOT DO BUSINESS WITH CARMAX! RUNNN!

When I say above and beyond, Mark and his staff helped our family tremendously! Mark truly stands…read morebehind his vehicles. We came looking for a reliable car and that's exactly what we received. We will recommend this dealership to anyone in need of a vehicle!

Have bought several vehicles from here. No issues until this one - which happened to be the most…read moreexpensive. in June of 2020 bought a 2015 Ford Focus that had issues from day 1. Had to take it to dealer for some recall work (thankfully) on the clutch/transmission. Worked my rear off to pay off car early, however did not completely pay off because Mark owed me a sight shield and was unable to acquire one at the time of purchase and I wanted to still be under contract with him to provide this part, I felt if I paid it off he would not honor it. Mothers Day weekend 2021, car randomly stopped running. Just would not start. Had to have it towed home. Contacted Mark and the only help he would give me was the name and number of some mechanic. Contacted him, and based on the description of the issue, did not want to take the job. That's fine, because his estimate was outrageous! Had another mechanic come to the house to look at vehicle and he refused to take on the job as well due to it possibly being electrical issues and could turn into a rabbit hole...nice guy, appreciated his honesty. Fast forward to Nov 2021, finally had car towed to dealership, it was there for several months and their Master Mechanic had never seen this kind of issue (that's another story). Final payment was scheduled March 10, 2022. That is the day that Marks Auto towed my car out of the dealership with less than $300 owed. The fact that I had been hospitalized for COVID pneumonia and was out of work for almost a month meant nothing. To get the car back, Mark wants over $1k, when less than $300 was the remaining balance, on the day the final payment was due per payment schedule. Remember the sight shield? Never got that either. Car turned into a MONEY PIT, and Mark is very unprofessional, has a disgusting attitude, can be very rude and nasty - which is sad since he owns Marks Auto. He is an unfeeling sheister. And his office help rudely hung up on me. Will NEVER do business with him again.

Had our Toyota serviced here multiple times and Victor Nesbit has never let us down. He's had to…read moredeal with the most stingy and frustrating warranty company on our behalf, always achieving full customer satisfaction. There is not a stone he would leave unturned to satisfy the needs of the customer. If this type of commitment to his customer relationships isn't convincing enough for praise, then his genuine character and friendly demeanor should say it all. He makes that corporate Toyota dealership feel like a small town shop after you get to know him. It only took working with him once for him to remember us and greet us like old friends the next time we came in months later. Give this man a raise!

I've been here a few times for some routine services and they've been good and informative about…read morethe process and my cars progress. Sometimes the wait can be long but if you ask the service people they'll update you and remember to just be patient and courteous. I'm leaving this review main due to having a great experience with Ronnie Napier from the parts department he was very attentive and knowledgeable and helped me work on an issue I was having concerning my spark plugs. He definitely went above and beyond and should be recognized. I was very impressed and happy about his service.

Stay clear of this car dealership, shady business practices. A family friend from another Honduras…read morecame to the U.S for work with her 6 year old daughter and needed a car. They settled on Enterprise Car Sales on Raeford Road and purchased a vehicle and have had it for a week. She was telling me that there was a bad smell in the car and they have to go to school/work with the windows down because it's so bad. I check out the vehicle and I couldn't believe they sold her the vehicle like that. It appears the vehicle was heavily heavily smoked in. She also told me she asked if they cleaned the car and they said they did and the seats were still wet from the "cleaning." Well I used my carpet cleaner and man I couldn't believe what I pulled from the carpet and seats. The water being sucked up looked darker than coffee. It's just unfortunate because it seems she was taken advantage of. Why would you let this car off the lot in this condition? According to their job posting, there is supposed to be a carpet cleaning and upholstery cleaning done. I guess just getting the seats wet was good enough. Makes me wonder what else they skimp out on just to get a sale.

My car was in the shop and while it was being repaired we were designed to this location for a…read morerental. They only two options and one of them was a no go because the car was smoked in so it would take longer to get our car. Our experience wasn't the greatest. There was only one person attending clients and answering the phones. Once she competed the phone call she proceeded to help the clients in front of us/ we were already there 20 mins. I was in a time crunch as I had a doctor appointment. We did our check in and reservation completion to speed the process but we ended us leaving an hour after our arrival. Someone came in that was working outside to help us with getting our rental car. His customer service wasn't the greatest either. His attention was on his personal phone.... I returned the car in a day early- and they called me a week later to say everything has been competed and that i would receive my deposit. Will never return back.

Absolutely the best two guys ever! Broke down 8hrs from home with 4 kids and these guys got us back…read moreon the road in no time! Highly recommend! We appreciate y'all so much! Much love from up North.

From the owner: Meet Blac's Logistics, your trusted 24/7 partner in Cumberland County, NC, with over 15 years of…read moreunwavering commitment to the community. Founded and led by a dedicated veteran, our family-owned and operated business takes pride in serving our neighbors with the utmost professionalism and care. Please call us at 910-633-7053 We are fully licensed and insured, guaranteeing your peace of mind when you rely on us for a wide range of services. Whether you find yourself stranded on the roadside or in need of towing services, we've got you covered. Our expertise includes light-duty towing, medium-duty towing, and specialized motorcycle towing. But we don't stop there. Count on us for prompt roadside assistance, lockouts, fuel deliveries, jumpstarts, tire changes, and even mobile mechanic services. Our skilled team also offers comprehensive mechanic and auto body services. Plus, if you have a junk car cluttering your space, we're your go-to junk car buyer. We even provide lot clearing services for your convenience. Choose Blac's Logistics for reliability, experience, and dedication, and let us be your trusted partner in Cumberland County's automotive and towing needs, 24/7